I was given a $100 voucher a while back to use on a purchase of wine. It looked a little "fishy"---I mean, who gives $100 these days??? I checked the website and was immediately amazed at the business concept. As a small business owner myself, it just continued to intrigue me. I don' t drink a lot of wine, but felt that I wanted to be a part of this company. I placed my order. I already knew that I wanted to be an Angel! There are so many varieties of wine---most that I have never heard of! In the past I would buy a bottle or two at the grocery store--always the same 2 or 3 types. Naked Wines has given me the opportunity to expand my taste and try so many new ones. EVERY one that I have tried has been outstanding. Certainly, there are some varieties that I prefer over others. But, just because I don't care for one type does not mean that the wine is bad. It means that I have not yet acquired a taste for it. Bottom line----I love the business concept of supporting the winemakers, I love the way the Angels are treated, and I REALLY love the wine. I am looking forward to many years of enjoyment!
I used to buy wine in grocery stores, now the thought makes me cringe! From the first case I got through a groupon I have not had to brave the wine aisle and make a decision based on labels and flimsy descriptions! I go to the site and read the reviews before spending a penny. The wine quality and selection is phenomenal! Be an nakedness.com Angel and you won't regret it!
I have been a member of Naked Wines for just over 4 years now. From day one I have recieved a high quality product at a price that has beaten all it's competitors in terms of value for money. What's more.... the service you recieve is second to none. Instant responses to questions or queries and an amazing community of like minded people who share my entusiasm for wine.
Becoming a Naked Angel ensures you get the wine at preferential rates and you are ABSOLUTELY not sold into any commitment by becoming an angel. You contribute a minumum amount each month which you set and it goes into your naked account but the money remains yours. My wife accrued a healthy balance recently but upon her pregnancy realised she wouldn't be drinking wine for a while. One quick email and the money is straight back in her account... no questions asked.
No secret agenda to rip you off, no subtefuge... just a brilliant product at a preferntial rate. I rarely buy wine from anywhere else because... you can't beat naked wine!!
I have been ordering and tasting wine from NakedWines.com for over a year now and there is nothing adversely concerning with any part of their service!
Before they perfected their shipping packaging I received a broken bottle. They were happy to credit my account and/or send a replacement bottle!
They are always very helpful and attentive - if I have to contact them they are very prompt in responding!
The wines themselves are very high quality! The opportunity to interact and communicate with the wine makers is valuable and fun, as is the monthly Thirsty Thursday Spreecasts!
I would highly recommend NakedWines.com for anyone that loves wine, whether it is for tasting, aging, etc.
Naked Wines has just celebrated it's 5th birthday, and I have been a customer with them for the last four years. In that time I have bought a lot of wine (virtually exclusively) from them, and can honestly say that I have been very satisfied. If I wasn't then I would have moved elsewhere long ago.
I enjoy the social interaction with fellow customer's, but can also chat with the very people that are making the wines that end up in my glass. In fact it isn't just limited to an online dialogue as I have met over 60 of their winemaker's in that time, some many times, and stayed with some too! We were even lucky enough to have one Chilian winemaker actually do a wine-tasting in our own home for us and some friends!
Their wines are clearly good in my opinion, but then so is the service they provide. Inevitably I have had the odd bottle that has been corked or off, and they credit my account with it's cost without any hassle. Being able to order up until 5pm and still get free delivery the following day is amazingly good. Yes, I hear the odd story from other people whom have had a delivery issue, but bear in mind that this part of their business is sub-contracted to ParcelForce - so whilst they take responsibility and work with PF to ensure customer satisfaction, it isn't necessarily their fault. Their customer service is exemplary in my experience.
I also read about some people's issues on using voucher's and getting "hooked" into becoming an Angel inadvertently when they first place an order - but I can't really comment on that as for me that time is long past.
Bottom line, great service, great people, great wines and winemakers, I am happy to recommend them.
I began with Naked Wines the first of September this year. Took a chance, I am something of a skeptic. I don't facebook, I do order from Amazon, but still, I am a skeptic. I have joined other wine clubs with their $69 come-on offerings for the first case. Usually the first case is good wine, and when the next offerings come, there is a $20 delivery charge on top of the much more expensive wine, at least a few of the bottles in the follow up cases are bottles I don't even want, forcing me to quit because I can just get a better deal at the Kroger down the street. So joining Naked Wines, I expected to order my first "really cheap" case and then cancel.
After reading the info on the website, I did decide to go ahead and become an "angel" and allow them to deduct $40 a month from my credit card. They were very clear that if I wasn't thrilled, I could cancel and the money would be refunded. Being a business owner myself, I felt comfortable taking them at their word, because I know how credit cards work.
The first case was delivered to my home after several attempts at delivery by the FedEx guy. There does need to be an adult present to sign, and I just wasn't around when he happened to pop in. I was so excited when the first case was delivered that I opened a bottle right away. Have to admit I wasn't thrilled, but didn't call Customer Service. I posted a review with my thoughts on their website. Do you know, they immediately credited my account for the price of that bottle??? Didn't even quibble, I didn't even have to call or email or do any kind of real complaining, just said I didn't care for it on the website. After I did a little more checking and educating myself, I learned that trucking a bottle of wine around for a week in the back of a hot delivery van is not the best way to handle it, and now I have my wines delivered to the FedEx store a few minutes away. That way I pick it up at my leisure and it is at optimum condition. So much better handling than the grocery stores are able to do. And it comes quickly! Usually within a few days. Now, if I were a home-body it would sure be easier to have it dropped at the house, but it's really simple to pick it up at the FedEx store. I usually pass near it anyway.
The wines have all been terrific and it's been such great fun to be able to correspond with other wine lovers and to learn what they think of the wines before I place an order. Some people like sweet, some dry, some like very oaky, some like it more crisp. The winemakers even respond to questions and comments about their wines. They love getting the feedback and seem genuinely interested in what we think of their products. The varieties are vast as well. We used to drink mainly cabernet sauvignon, chardonnay, or chianti. Still love them, but our palates have been expanded and it is a thrill to discover new varieties that, quite frankly, I would be concerned about buying at the store because if we didn't care for them, we would be out quite a bit of money. There is no risk with Naked Wines.
I've recommended NW to many people and can't say enough good about the company and their business model. I've worked many years in the customer service field as well as in grocery marketing and category management, so I know good customer service when I see it. Most businesses can learn from Naked Wines. As a business owner myself, I've learned from them also! Never have I seen a company bend over backwards to make sure of providing beyond-satisfactory service. Even my husband, who is more of a skeptic than I, is amazed and pleased.
If anyone is at all concerned about joining over the website, just give their Customer Service team a call . . . they will talk you through it and help you to make the decision to join or not. They actually call them "Customer Happiness" and it is a perfect name for them. I am very, very happy that I am a small part of what they do.
Nakedwines is an amazing company. They give young winemakers a chance to begin their trade without having to be a part of a huge corporation. The wine is wonderful. You NEVER have to become an angel (the name that nakedwines gives those of us who contribute monthly), but if you are an angel, you get a significant discount. Like I said, I love this company and I have had nothing but wonderful experiences with them.
I have been an Archangel since the inception of the US website and they have given me so much more as an 'investor' than I have given them! Nakedwines finds the best artisan winemakers in the world and believes in them enough to allow them to make the wines they've always wanted; Angels help facilitate the wine production by putting money in a wine savings account every month that we use to pay for our orders (100% of our funds are used for our own purchases) and we get deep discounts for investing regularly. I have gotten the opportunity to meet so many wine enthusiasts and winemakers through the social networking aspect of their site. We have become friends with one another and our virtual wine tastings via Spreecast is always a blast. I have learned so much about wine that sometimes I even surprise myself. There is a reason that TIME magazine wrote about their business model; it is truly ahead of its time (article link: http://techland.time.com/2013/10/07/how-angel-investors-made-nakedwines-com-successful/ ). I can sometimes be cynical, but when it comes to Nakedwines.com, the hype is real. There is nothing shady. In fact there's nothing short of spectacular! And if you ever have a question, the customer service is amazing. I'm very proud to be a part of things...and to be honest, it's only getting better with time! CHEERS!
A friend of mine gave me a Naked Wines.com voucher he received in a box of cigars last year. He knew I was a big wine drinker and loved trying all kinds of wine. I was intitially skeptical as I had been with a few clubs and didn't want to join another. Checked out the website, and decided what the heck, worst thing that can happen is once again, I cancel a membership. A little over a year later, and it's very rare for me to shop at the stores I used to. I still get the occasional bottle from my local shops, but honestly, all my wine funds have been channeled into Naked WInes.com. Not only has the wine been excellent (I've had one or two not to my taste out of over 100 I have tried), but the customer service has been exemplary. The biggest problem I have had has been my state wine laws, and their team came through in a big way in getting much of that resolved so I can try many more wines than before. The website enables social interaction, and I have made many friends of Angels I have met there, which was not expected, but a pleasant surprise. Probably what I have enjoy most has been the Thirsty Thursday events where they broadcast a live video session with one of their winemakers. You learn a lot at those, and the social interaction with your friends attending makes for a fun time. What gives me the most satisfaction is knowing that my monthly investment goes toward helping winemakers that want to try new things live their dreams with NakedWines.com, and I get to reap the benefits in big discounts - SCORE!
So, needless to say, I'm very grateful to my friend for giving me that initial voucher, and wouldn't think about going anywhere else now.
I've been a member of Nakedwines.com for over a year, and cannot be happier. The wines are delicious, the staff is fabulous, the customer service team is very helpful. I used NW for the wines for my sister-in-law's rehearsal dinner, and bachelorette night at a BYOB and they got rave reviews. Make sure to read about becoming an Angel before becoming one so you know what you are getting. You can order wines without becoming an Angel, but then you don't get discounts. I compare this to a CSA for wine, paying the winemaker upfront, before you get your wine and then getting amazing wine cheap. The only difference is you don't automatically get shipments, you get them when you want them.
The only downside I see is for those who live in states like PA where they can't get wine delivered :(
Jurhee Ivy vond deze beoordeling nuttig
I joined Naked Wines back in June. I have had nothing but a positive experience since then. I joined with a $100 voucher, like many others. With that, I purchased a case of white wines. I was so pleased to have my wine delivered straight to my door! In the first case, there were a couple of wines that I did not care for. I e-mailed the Customer Happiness Team about it and received a credit for the wines I did not like. I was very impressed to see that their statement about satisfaction was true. If you do not like a wine, you get your money back. Simple as that. I have never seen a policy like this regarding alcohol sales. If you buy a bottle of wine at the store and do not like it, you are simply out of luck. With Naked Wines, you can feel free to try new varietals because you will be refunded if the wine is not to your liking. How much better can it get?!
Based on the first case, free delivery (on order over $100), and the money back guarantee, I was very impressed by Naked Wines. I became an Angel and continued to order wines. As a result, I have found many amazing wines. Many were varietals I had never tried before. Naked Wines brings together a very talented pool of winemakers from around the world, and they produce quality wines. I love that the wines are not sold in stores- it adds an element of exclusivity to Naked Wines.
I noticed that some of the reviews state that Naked Wines is a scam with the $40 a month. I have to state that to use a voucher, you are not required to become an Angel and pay the $40 per month. It is clear on the website what you are signing up for. By reading before you click, you can avoid signing up for something you do not wish to join. Also, you can cancel at any time and receive your money back. Based on my personal experiences, I do not know why anyone that loves wine would not want to join Naked Wines.
For $40 per month, you get to help fund amazing winemakers that use their talents to make amazing wines for you. Then you can purchase the wines you are interested in for 40-60% off of the regular prices. This is done in appreciation of your monthly support. You only order as frequently as you desire, so there is no monthly pressure to place an order. Each month that you order 11 bottles, you get a FREE bottle to finish out the case. Pretty great deal in my opinion.
So here's my rundown of being a Naked Wines Angel:
-40-60% off your wines
-FREE monthly bottle
-Free shipping on orders of $100 or more
-Wine delivered to your doorstep
-Risk-free to try new wines (you get refunded if you don't like it)
-Wines available exclusively through Naked Wines- not your run-of-the-mill grocery store wine
-You get to help fund new creations of aspiring winemakers, then enjoy the fruits of their labors
-If you are in Napa or Kenwood, Angels can attend wine tastings and other events for FREE!
I love the Naked Wines experience and would highly recommend giving it a try!
I received a coupon for Naked Wines with a purchase from another company and took them up on the voucher. I love wine and get terribly bored with corporate wine, the same predictable, un-outstanding wines available at all of the local wine stores, grocery stores and convenience marts. Naked Wines provides excellent and in many cases truly remarkable wines at very reasonable prices and delivers them to my home at no cost. I've never felt that I've received anything other than excellent quality product and service and most often feel as though Naked Wines has gone above and beyond the call of duty to make my wine buying and drinking experiences positive and to make me feel like a valued customer.
I read a couple of other comments describing less than stellar opinions of Naked Wines and simply do not understand. They are 180 degrees opposite of my experience and I always feel confident in strongly recommending Naked Wines to friends, family and anyone else who enjoys excellent small-batch wines from small, and often brilliant, winemakers.
I can't believe you people that say NakedWines.com is a scam!!! Apparently you're just daft. Everything is as plain as day...no scams...no devious web designs...it's just you...yes you obviously can't or don't read what is right in front of you. Its a simple "crowd funded" business model. I received a $100 voucher with a Shoebuy.com purchase...the deal was that if I purchased $160 worth of wine I could use the $100 voucher...that means...for all of you that just didn't understand...I received the pick of a case of any wine on the site, or any pre-selected case that came to at least $160 and I only paid $60 for it. There was absolutely no obligation to become a Naked Angel, or provide any funds to them at that time. After I received my case I was so impressed with the quality of their wine that I decided to become a Naked Angel. That's when I went back online and set up my account with them. The deal...and there was a no nonsense description of exactly what that deal was, along with the little box and the I accept the Terms & Conditions...etc...was that each month, on a day that I decided, NakedWines.com would debit my bank account for an agreed upon amount...the usual is $40...but as I was on a fixed income I asked for only $20 to be taken out...no problem...that money would sit in an escrow account to be utilized by NakedWines.com for the funding of Winemakers to make Wine just for NakedWines.com. My money would sit in escrow, building up until I decided to use it to buy wine or have it returned to me if I chose to do so. I don't know how anyone could misconstrue that. Not only do they have THE best Customer Service of any company I've ever dealt with, they have a policy of total happiness...if you don't like any wine, just let their Happiness Team know and they will refund the amount of the wine back into your account...that's right...risk free wine tasting! I'd like to see you first of all, paying $10 for a $20 bottle of wine and then if you don't like it, try to take it back to Sam's Club for a refund...! I always have to wonder about people that make ridiculously scathing reviews of such a great company, like are they real or are they just from the competition trying to cast aspersions. I think you should go to NakedWines.com yourself and be the judge...and if you don't have one of the $100 vouchers, you can just call them or email them and tell them that you'd like to prove those reviews on Trustpilot.com wrong...I'm sure they'll give you at least a $100 voucher!!
Jurhee Ivy vond deze beoordeling nuttig
Yep, this is like a wine CSA, except I get to pick my own wines and spend my money exactly as I choose when I choose. The value is great, and it is so much fun to hear from actual winemakers whenever I've commented on their work. The customer service is first rate-- NakedWines makes its customers feel like family. This is one of my very favorite companies.
A little over a year ago, I purchased a groupon for nakedwines.com. $40 for $160 worth of wines. I figured even if the wine sucks (which it didn't), I would only be out $40 for 12 bottles of wine. I did not buy one of the pre-assembled cases, like was recommended, but instead I made my own case from varietals I knew I liked.
Then I was asked to become an "angel" to get more wine at deeply discounted prices. I will admit I was a bit apprehensive at first, but after reading ALL the FAQs and read through questions on the message board, I jumped in with both feet and have not regretted it since. Interacting with the winemakers, and fellow "angels" has been an amazing experience! This, at the heart, really is a wine club.
If you sign up to be an angel, $40 is charged to your card every month and deposited into your "angel account". That money can then be used on the wines at the discounted price immediately, or be saved until you want to use it. The money in your "angels account" will accumulate until YOU use it. (I spend mine every 4 months, when I have $160 accrued). You will never be shipped wines you do not want. If you ever get a bad bottle, or a bottle you do not like, call the customer support team and they will replace it. If you are unhappy and really do want to leave, any UNSPENT money in your account will be refunded.
Those complaining about the full price restriction on the coupon cards ($50 toward wine, $40 for $160 in wine), look at the restrictions on coupons from most of the major retailers (Target, Best Buy, etc.,,). They all have some.
If you have a savings account at a bank, and understand how banks works, you may be able to grasp how this very hip company operates. (*one star reviewers...)
I, much like most of the people I've read about and spoken to at Naked, initially was drawn to the site via a voucher. Something like "spend $200, get $100 off and we'll credit your account with $100 for becoming and angel" (that's $200 in total free-ness, but yes you do have to sign up to be a part of Naked to get the total package). "Signing up" for Naked is basically investing in your wine fridge/closet (so if you're not looking to regularly or semi-regularly purchase really good wine, this may not be for you). You allow Naked to withdraw a designated amount of money from your bank account each month ($40 or so, again we're talking about wine here, not VHS tapes) with which they invest in winemakers and grape purchases etc. That money doesn't disappear though, it builds in your account (just like a savings account at the bank; ya know how they use your money when you aren't?) and is there for you to use for wine at ANY TIME. There's no obligation to buy wine on a regular basis, you can wait until your account reaches $200 (for example) and place an order that requires no additional payment other than the cash that's already in your account.
That's it...there's no 'confusion' or 'misleading' details. It's all spelled out, in English even, and neatly tucked into the agreement you 'accept' when you become an 'Angel'. If you have ANY problems whatsoever, there is a VERY attentive staff at Naked that returns emails and addresses concerns almost immediately, and they bend over backwards to make sure their customers are happy.
YES, when you use a 'voucher' to make a purchase, you cannot get the 'angel pricing' because they are ALREADY giving you $xxx dollars for free...so in exchange you can only use your FREE MONEY to buy the wines at full price. But once you're an angel...the clouds part and 'angel pricing' is there for the taking.
I'm just not understanding how people come to the conclusion that this is some sort of 'scam' or 'lie', because I can assure you it is neither.
Want your money back because you're not happy with the wines? Done, just take the time to email or talk to them like they are actual human beings and I'm sure you'll find they will make every effort possible to accommodate you. Maybe they don't have the wines you like? Then find a website that's just as thorough and has as many quality wines from award-winning winemakers, with hundreds of reviews to assist in purchase decisions, and go buy wine from there.
If you think you are being scammed then you either do not understand the concept of actually having to put your money where your mouth is or you simply got SO upset that a company (who may have just given you $100 for free) would dare charge you full price for a bottle of wine, you simply got frustrated and wrote a scathing review on the first site you could find.
If you are looking for a quick couple bottles of red, or the occasional bottle of Chardonnay, then Naked Wines is probably not for you. However, if you drink wine often, say... a couple times a week, and are tired of buying random bottles at Ralph's based only on the label design and shelf placement, then Naked is going to be a wonderful breath of fresh air for your palate.
Did I fail to mention that once you are an 'angel' (and you are not using a voucher) Naked sends you an email every month letting you know there is a bottle of wine in your 'basket' for FREE? Yeah, EVERY month you get an email that says 'hey awesome wine drinker...if you're looking to buy a case this month, guess what, there's one free bottle of wine in there for you. Cheers!' I know....that sounds horrible! Where do they get off?!?
Do wines sell out? Yes, they do. "OH MY GOD HOW IS IT POSSIBLE THEY SOLD OUT OF THIS WINE I LOVE OR THIS PRE-PACKED CASE I WANT?????" Ummm, have you ever been to any store on Black Friday? Do you understand that wine is a finite product that typically is better when the production numbers are lower and a winemaker is able to give more attention to their art? Yes, wines sell out, that's where being an 'angel' comes into play. You receive...wait for it... EMAILS when a wine is close to selling out or is back in stock with a new vintage. Horrible business practices, right?!?
If you are going to take the time to buy a case of good wine online, and maybe even become a part of a website that regularly provides you with good wine, maybe you should take the time to read the terms of service of the transaction you are about to make. But...if buying wine online has made you THAT upset, maybe you SHOULD run down to the store and buy some cheap vino and CHILL THE **** OUT!
I have been involved with Naked Wines for the past 18 months and it has been a pleasure to be of their their "angels". I have had a great experience buying good quality wine at very reasonable prices. My orders have always been accurate and delivered in a timely and secure manner. The bonus is that have really enjoyed being a member of the NW community and have met some really nice people in the process. I have recommended NW to many friends and family and I am excited about their future.
I joined NakedWines.com over a year ago and have been completely thrilled with the entire experience - from the Angel Investor concept, to the amazing wines that I have received. I did join on a $100 voucher that I received from a friend, and it was quite clear to me that I had to purchase a minimum of $160 worth of wine at full price. Not a problem. I ordered a case of wine for about $161.50, with free shipping. After the voucher, that meant I got 12 bottles of wine for about $5 per bottle - not bad at all!
Although I found the Angel Investor concept to be very intriguing (and perfectly clear - I read every word, as I would expect any consumer to do) I did not sign up to become an Angel at that point because I wanted to try out the wines before committing. After receiving my first case and enjoying it very much, I signed up and have been very happy ever since.
I thoroughly enjoy the selection of wines, the participation in the forums, the high level of customer service, and the ability to get feedback directly from the winemakers. Also, I am a small business owner, myself, and I love that I am supporting other SBO's in their dreams. All in all, I think this is an excellent and well-executed concept. I am sorry to hear that so many people are finding it to be confusing.
I've been a member of NW for about a year now and have had a fabulous experience, they use social media very creatively to get people to talk about and rate new wines and educate themselves about winemakers. Weekly Thirsty Thursdays allow for video chats with the winemakers, and the low prices for spectacular bottles is just great!
I am already an advocate for them in my community, and I highly recommend browsing the site and becoming an Angel. Well worth the money, and the high-volume social reviews allow you to know what you're getting. If you're a social wine drinker, like to experiment, hate mass-produced bottles, and want to join a community of people who are on your page - do it!
A friend gave me the coupon code. When I was signing up, I saw that I was committing to $40/month moving forward. It was clear to me what the gig was. I got a ton of wine for a cheap price. When it was finished, I had money in my account and bought more wine. with it. I get a great price for the quality of the wine.
I love how there are wines from Argentina, South Africa, Australia and France to choose from as well as my home state of California.
When I've needed to contact customer service with questions, I get a prompt response.
So I agreed to stay an angel for about 14 months now. I have seen how my money has helped bring in more wines. I do still buy a bottle now and then from Whole Foods, BevMo and Trader Joes. It's like being part of a CSA box. You still need to buy other veggies to round out your dishes. Unlike the CSA, I get to choose what's in my box!
Like many wine buyers new to Nakedwines, I received a 'free' $50 voucher to spend on wine. If I didn't want to become an Angel I'd be able to purchase a couple of bottles of wine at regular prices and then have to pay shipping on top of that.
By becoming an Angel, I could get the reduced price and ended up paying around $50 for a case of some great Californian wine. At no stage was I NOT made aware that by ordering this wine and becoming and Angel that $40 a month would be debited to my credit card to be used towards future purchases.
An average case of 12 wines is costing me around $130, way less than I have paid in the past for other wine clubs and I get to pick whatever wine I want.
If I had to complain about anything it would be that living in Illinois, I can only have domestic wine shipped to me by this company and I would really like to see what their international wines are like.
I've been a naked wines 'Angel' for over 12 months and probably had 5 or 6 cases of their wine, mostly from the cheapskate end of the spectrum. I've been in plenty of wine clubs and they usually get a bit boring after a while so I do enjoy the interaction with the Naked winemakers and the fact that the wines seem to actually come from smaller winemakers rather than multinationals (pretending to be small winemakers!). Delivery and service has always been fine, at least I never had any problems.
As for the wines? Well it is certainly an adventure, I've discovered some amazing wines and started following a few winemakers whose style I really like. Even the worst wine I had was only 'ho-hum' and still perfectly drinkable. I just bid for my first case of 'marketplace wine' and it was a cracker. I only hope they are able to keep expanding their range with the same quality / value.
I have been an Angel for about five months and have had no problems. You cannot fault the quality of the wines or the prices, I would say that they are fairly priced. I find the fact that they debit my account $40 per month works for me. I especially like the fact that I can chose my own wine and not get lumbered with someone else's choice. So the ability to have 3 of this or 4 of that to get to the case is a great idea and allows me to try different wines from different regions in Aust and from o/seas. I have recommended the company to my friends and will continue to so.
I'm surprised to read the poor reviews. I joined as an Angel for about 8 months and was very satisfied with the wine and service. When ordering at least 12 bottles, delivery is free. In addition, I chose the wines rather than having them sent. Customer Service was helpful when I had questions. The only reason I cancelled is because the wine started piling up, and I don't have a wine cellar.
I signed up to Angel Wines some time ago with a welcome voucher and joined their Angel scheme which gives you discounted pricing on wine, in return for paying £20 a month, which goes into your account balance. A big part of the Angel scheme is a guarantee that you can "Cancel at ANY time and get your money back."
It turns out that when you are an Angel, your voucher balance only lets you buy wine at full price - so you either have to forgo the voucher value, or forgo the heavily discounted pricing for the wine; you cannot, for example, combine a £50 voucher with £100 of your Angel funds to buy £150 of wine at Angel pricing. This is never made clear, and certainly not clear when you commit to the Angel scheme. Ordering wine should not be this complicated.
When I discovered this, I cancelled my Angel membership, (which had a balance of £60) and was told that my money would be refunded. Only £20 was refunded. When I queried this, I was told that there was an error, and the additional £40 would be refunded straight to my card. I waited for this refund to happen; needless to say, the money didn't turn up. When I queried this AGAIN I was told that as my account had been cancelled, the only way for this to be refunded to me was by cheque; I assume that there will be further delay, and am pretty much resigned now to never getting this money back. I've tried resolving it with their customer services team, but they are either incompetent, or don't care.
This company is basically a fraud; they lie about their offers, lie to get your money, tell you that you can have it back at any time, and then find excuses to avoid refunding.
I signed up for the American subsidiary which is located in the Napa valley in California. I am now an Angel, and I have $100 in my account. I read the offer completely, and there are no surprises for me. I will report back to this site after I try the wine, and purchase a case next month to report my experience. 4 star rating for now, and we shall see how it goes in November. I think this is at least worth a try.
I have ordered from naked wines before with no problem at all. The company is very legit and i think people are a bit harsh saying they are scammers.
There is a lot of information regarding the "Angels" monthly fee and also that it is just like another bank account although it does not give interest it gives great prices on wine. It also states your money is YOUR money and can be removed at any time.
My first order i did many months ago i did not click to become an angel so did not pay any monthly payment into my account but received 12 bottles of very nice wine for about $25 iirc. i again had received another offer in my email which has given me 12 bottles for $35 and these bottles are no dishwater they are from really good winemakers.
To surmise I am a very strong believer in this company. I do not work for this company but think their ethos is superb and a lot better priced than the big supermarket bottle shops for wine. Helping the smaller winemakers give us great wine. I have joined up yesterday as an angel and will be paying the $40 a month but i will also be spending this $40 a month on subsidised wine along with my $50 free voucher. Oh and the shipping price is superb too. i have no problem recommending this company just read the information before you agree to anything isn't that just common sense.
After reading all the reviews saying 'they're scammers, don't do it! I thought 'there's no way a company is automatically enrolling people in things' - so I thought I'd take a risk and bought a voucher from Amazon...
As I expected, it's all in the small print and using devious web design. They make it look like the 'sign up' button is the only way of moving forward by putting it in green and labelling it something else, and making the 'I don't want to sign up' red and again labelling it something else.
So they're not scam artists. Just a little too sly for their own good (as seen by the tirade of awful reviews on here).
Read the pages as you go through the sign up process, don't just click the button.
I received a $50 voucher to try out Naked Wines. I was a bit apprehensive that there would be some hidden strings attached, but I received my wines yesterday (after only ordering the day before!), they are all exactly what I ordered AND no suspect charges have appeared on my credit card! Win win win. Looking forward to trying one out tonight (thank goodness it's Friday)
They sent me an email saying they will send me 6 bottles of wine if I reply saying "YES PLEASE" because I used to be their customer, "No strings attached". They've now sent me another email saying they will start taking £20 a month from next month. This is not only not mentioned in the previous email, it actually says NO STRINGS ATTACHED. They are a scam, and I'm pretty sure that this is also illegal, as I didn't agree to it, I agreed to them sending me 6 bottles to try to win me back. I will paste both emails below verbatim.
Just read the first email again. It says "You don’t put a penny in your piggybank until November, and get your Angel benefits back straight away." Piggybank? Total scam.
Just went through their site. You can't access your payment details (to delete them) until you checkout. You can't delete your card or address, or even change them. You can only ADD an address or card, despite it saying you CAN change them. That's because they want to charge you. Scam scam scam.
Dear ***** ,Was it something we said?You closed your Angels account with us, and I was wondering why...
You were with us for quite a while and helped us get some wonderful winemakers off the ground, so I would love the chance to put things right.Let me prove we’re worth another chance...
I want to give you your Angel benefits back.Just to refresh you, that’s...– 25–50% off all of your wines
– a free bottle every month when you order a case
– and all of your other lovely perksI’ll also send you 6 free bottles of delicious Angel–funded wine (worth £62.44).No strings attached, just a thank you for giving us another chance.All because we miss youYou don’t put a penny in your piggybank until November, and get your Angel benefits back straight away.
If you think we deserve a second chance, reply YES PLEASE – and get 6 bottles on us today.
Founder, Naked WinesPs.
Your wines will be sent to your registered delivery address: ********. If you’ve moved please add your new address to your reply.
Thank you for your reply!
It's great to have you back on board as an Angel. This really is the best way to buy from us.
You are once again helping us to invest in independent winemakers and in return getting between 25% and 50% saving on every order.
As explained, we will not ask you to make your next £20 contribution until the beginning of November but you are entitled to your Angel benefits immediately.
As promised I have sent out your free 6 pack and will be delivered to you very soon.
If you have any questions or concerns then please do not hesitate to contact me.
I look forward to hearing from you.
P.S. Top tip - if you have an iPhone or Android phone, then download our
new App that is designed specifically for our Angels!
I received a $50 wine gift card and was elated to find that there was a 6-bottle wine grouping that came out to $51 after the Angel discount. When I went to check out, another $9.99 was added on for shipping - but hey, not bad when I was only going to pay $1 for 6 bottles of wine. I proceeded to enter my credit card and shipping information and got all the way to clicking "Checkout" when I was told that another customer had just bought the last grouping I had selected. Yeah... right! I looked to see what other options I had where I could use my $50 gift card to try the service for virtually nil out of pocket. Well - there weren't any similarly priced options. So, I left and am just tossing the gift card.
In reading other reviews, I think I'm glad that the order failed. Never did I see anything indicating that I would be signing up as an "Angel" investor. Based on the experience of others, I imagine I would have incurred the $40/mo bill that has been reported.
Run, don't walk to another online vendor. Sleaze factor is very high for nakedwines.com
We got givien a voucher from a friend through Book depository, we used the voucher to get a case of wine for a friend who had done us a good deed, we ourselves don't drink alcohol! 3 months later we notice that we have been charged $40 from the Naked wine company, as we investigated further we noticed we had been charged $40 a month for the past 3 MONTHS!!! We never signed up to be an angel and have no interest in purchasing wine from this company ever again. As soon as I saw the charge I did a net search and straight away it came up with many hits about people being charged $40 with no one ever signing up or agreeing to it. How is this company still operating??? We will be contacting the company immediately demanding a full refund. I feel for the wine labels that are associated with Naked wines, they are being done a big injustice by being so poorly represented.
I work. So I'm not home during the week. Fedex Home delivery and Fedex Ground don't have facilities where I live. So I can never come to pick the package up. I wish this site would just use regular Fedex or UPS. If they change that service, I will come back. But till now, I'm canceling.
I have been buying wine from Naked Wines for some time now. I also buy regularly from Laithwaites and have done so for many years.
The "Naked/Angel - -" formula is a marketing tool of course but I do not miss £20 per month.
If you do - - don't.
I have only ever had one bad bottle and it was refunded immediately.
The wines are generally very good and sometimes exceptionally good. They tend to be expensive but the "angel" discounts cancel that out and with free delivery and free offers are competitive in price.
I accept all the arguments about taking more trouble to source good wine, "doing my homework" etc. etc. but frankly I cannot be arsed.
That is what, in my opinion, these companies are for and they suit me fine.
I bought the Groupon for it's plain intrinsic value. I mean, how bad could a case of wine be for $60? Okay, I admit I'm a bit of a wine snob, I love my $50+ Napa Cabernets as much as my wife does but we can't drink them every night now can we? In the supermarket, I'm always searching for decent $10-15 wine that I can enjoy with every dinner. I'm not going to get the greatest wines anywhere at that price point, but I'm hoping for bargains and surprises along the way.
Before I bought the Groupon, I combed through the nakedwines website searching for potential issues or loopholes that I couldn't get out of. For one, I saw that I did not need to become an "angel" to get the Groupon deal. From what I understood, I could go in, select my wines, apply the Groupon and checkout without any further obligation.
Even though they presented me with a new angel case with a sample of their wines, I browsed through their wines looking for the styles that I like. I created a wine "profile" that would recommend to me certain styles of wines based on my preferences. I found 12 bottles and placed them in my cart. I checked out and did only that. I did not opt into their Angel program until after I received my first case of wine.
When the wines arrived, I too, noticed that many were screw caps. Being once an investor in a synthetic cork company, I knew the issues with real corks and the high percentage of spoilage (cork taint) that occurs. The industry would just love to run out and change many of their wines to screw caps, but they didn't for two reasons...
1) The uncorking of a bottle of wine is a tradition. It's all about anticipation while the sommelier, with the white linen draped over his forearm, displaying the esteemed bottle of wine for your and your guests approval ... the cutting of the foil ... the angle of which the bottle is held as he (or she) gently presses the point of the corkscrew into the center of the cork ... the turning and twisting ... and then finally the pull ... as the cork "pops" from the bottle's firm and longing grip. It's a presentation, an event (albeit small), a ceremony that holds tradition for many, many years. Screw caps don't have that ceremony. They aren't much different than opening a bottle of Diet Coke. The winemakers know that ceremony is an integral part of enjoying a nice wine and screw caps aren't yet accepted by the American public at large.
2) There is some concern about aging fine wines under a screw cap. Some believe that any amount of oxygen will hurt the wine and others believe that just that little hint of oxygen over the many years helps the wine to fulfill it's destiny as a balanced symphony of fermented grape juice.
If you do some research you will see that many countries and wineries have embraced the screw cap. New Zealand, for example, produces world-class Sauvignon Blancs. Every NZ SB that I have ever opened had a screw cap and these are low quality wines. Of course, this is just my opinion and I wouldn't mind arguing this and much more on this subject all day long.
Enough about corks and screw caps. Back to nakedwines ... I received my first case, and in less than three weeks tasted every bottle. Many of them I reviewed and posted on the nakedwines forum. It was fun to interact with others and their reviews comparing notes along the way. As I rated the wines, the recommendations became more focused for my specific tastes. I once asked a professed wine critic "What is the best wine?" His response was, "The best wine is whichever one YOU like." That has stuck with me throughout the years as an important point in my role as a wine snob.
I looked at the nakedwines program some more and decided to become an angel and to order another case of $8 wine. Roughly the average angel price. They took $40 from my credit card and I immediately applied that $40 to another case of 12 bottles. My total paid with tax was about $110 with free shipping. Okay, that's more like $9 a bottle, but from my prior case, they were worth it for a couple of reasons. It's not a wine club where the WINEMAKER decides what to ship you. Nakedwines.com gives you the opportunity to choose your styles of wine and even wines from a variety of wineries and countries. It's delivered to your door speedily and free of charge. They have a 100% guarantee on all their wines. Try that next time you return a bottle of wine at your local store.
I've since ordered over 100 bottles of nakedwines wines. Some are screw top, some are with cork, some are okay, but most are worth the price you pay and decent wines. Through the nakedwines program, you do come across some really good wines, but a good deal of them are made for quaffing (drinking now and lots of it!). For me, that was what I was looking for. I already have a cellar full of $40+ bottles of red aging for that special day, but for now... I want something to drink tonight!
Jurhee Ivy vond deze beoordeling nuttig
I received a $50 voucher a few months ago and bought 6 bottles, all which were very delicious! Shortly after the case arrived, someone from Naked Wines called our house and asked us to become Angels. Nothing tricky; everything was explained up front. My husband and I are extremely pleased with the quality and price of our wines and now get to try varieties that we normally would be reluctant to try; with their money-back guarantee, we don't feel like we're wasting our money or taking a huge risk!
It's also a great advantage to read the reviews by other Angels; they help us to determine if we'll enjoy a certain variety. For example, a Moscato that only received a 70% favorable rating turned out to be our favorite; by reading the reviews, we discovered that the negative ones were only from people who weren't fans of sweet white wine, so we knew that we'd enjoy the wine because we love the sweeter varieties.
Upon drinking the first bottle from our case, my husband exclaimed, "So that's what good quality wine tastes like!" For the same $10 per bottle that we used to spend at our local liquor store, we can have higher quality, wonderful wines from winemakers that we're helping to support. We hope to remain Angels for many years to come!
Greg Potts vond deze beoordeling nuttig
Over hyped, misleading sales patter litters the Naked Wines website and automated email engine, promising all manner of wonderful discounts etc. What they would probably describe as being economical with the truth. Do not be fooled though. I became an Angel only to discover the small print. They then made every attempt to block my cancellation and to persuade me to continue my membership. Response from customer services proved curt and unapologetic. If you have got a bargepole handy, quick tip: do not touch them with it.
I recently became a naked angel. I did use a $100.00 voucher for my initial shipment of 12 bottles. We have been pleasantly surprised by the quality of the wines. There was nothing sneaky or underhanded about their tactics and I happily agreed to become a member. I find their customer service to be exceptional. I received a follow up call by telephone after trying their wines and they were very friendly. As a small business owner myself I enjoy supporting the independent wine makers who otherwise would not be able to compete with the bigger companies.
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