Antwoord van Playtimes
[REPLY]
- BEOORDELINGEN (552)
- Sharon Spencer
- 1 Beoordeling
Excellent services and very fast delivery
Brilliant service and very fast delivery
- Happy customer
- 2 Beoordelingen
Good price and lightning fast delivery. Thanks!
I put my order on Thursday night and received it on Saturday. The product is top quality too.
- nicola byrd
- 1 Beoordeling
Brilliant from start to finish
Very easy to order, great comms all the way through. Delivered within a couple of days and product exactly as described.
Perfect.
- Customer Michelle
- 1 Beoordeling
Fantastic service and very pleased with the padding better than the original that its replaced
Really efficient very quick and great product
- Ashwni Joshi
- 1 Beoordeling
Fantastic price and delivery A1 service
Purchased a Kettler go kart from Playtimes.co.uk, cheapest on the net by £60.
Dispatched same day as stated, delivered next day complete with tracking number and delivered within a hour stated in the confirmation email, so not waiting all day for the delivery.
Will definitely use again as good range of products and amazing low prices.
Thank you
- Emma Fletcher
- 1 Beoordeling
Good prompt service !
Very reasonable price and short delivery - just what I needed !
- Sharron Duffy
- 2 Beoordelingen
Fast,effective service
Great price, fast honest service, would recommend
- Customer jane
- 1 Beoordeling
Quick delivery of trampoline and excellent product very easy to put it. Very happy children
Ordered trampoline Thursday morning and it was delivered Friday. Very easy to put up, approx an hour with 2 of us. Kids couldn't wait to get on it, very pleased.
- edward eason
- 1 Beoordeling
Springs are covered once again, we don't care now, let it rain
Excellent service from A to B, i.e. order to delivery.
Great product, agree with others better thaan the
original cover in every respect.
Thanks very much.
.
- Amanda Thomas
- 1 Beoordeling
My order was never dispatched as they didn't have the item available to send me!
I placed an order for a birthday present for my 2 year old Nephew, my order was proccessed and payment was taken from my bank account. After waiting over a week for it to be delivered I contacted Playtimes to initially be told it had been dispatched and then after further investigation to establish why I hadn't received it I was told that the item had never been dispatched as they didn't have it in stock even though it had showed as in stock on thier website and my order was accepted. Nobody had contcated me to advise there was an issue with my order nor had they refunded the payment back to my bank account they were just waiting for me to contact them. I now have nothing to give my 2 year old nephew for his birthday tomorrow! I would not use this website again really poor service no communication!!
- Teresa Gibbs
- 1 Beoordeling
Good product. Quick service.
This product was a quarter of the price of the 'official' replacement skirt for my trampoline. It is almost identical and fits perfectly. I would recommend this to anyone thinking of giving their trampolene a makeover.
- Sarah Pugh
- 1 Beoordeling
- Marion
- 1 Beoordeling
Prompt service with excellent choice of goods
Had a good choice of goods that I was looking for communicated if available , delivery etc promptly
Couldn't be beaten on the price and no delivery charge
All round excellent service delighted with my goods
- Melanie Davies
- 1 Beoordeling
Great service and good product
Easy to use online ordering service, arrived promptly and very happy with the product,
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- Malcolm Osborne
- Biggin Hill, GB
- 1 Beoordeling
Resolved
After speaking to Customer Service actually found out that Playtimes were not at fault and that the 3rd Party in this Sale/Transaction was at fault.
Very pleased with the outcome and would definately use this company again. Service Representative extremley polite and helpfull and an assett to the Company.
Mr M E Osborne.
- David Pearce
- 1 Beoordeling
Excellent service
From ordering to receiving my order was excellent
Regards
D.Pearce
- Starr
- 1 Beoordeling
- victoria Dawson
- 1 Beoordeling
fantastic customer service
I must say those company are fantastic. Although i did have a problem with my product they helped me sort it out asap. Their customer service is fantastic and the product arrived very quickly.
- Eamon Quigley
- 1 Beoordeling
great item ..fast delivery
Ordered a trampoline surround. Very keenly priced and no charge for delivery. Item received within 4 days of purchase. Pleased with the quality of item.
- Huckleberry
- 1 Beoordeling
Best price anywhere!
Bought a kettler go kart for £30 cheaper than any other online store. It arrived within days of ordering even though we live in the North of Scotland. Fantastic service, great price, good communication and free delivery = happy customer! Can't wait to see my sons face on his birthday on Saturday :0)
- darran squires
- 1 Beoordeling
could be a lot better....
trike
parts missing from box, sent replacements not the right ones,
got the part to fix the forks on then found that the bolts for the seat where the wrong ones.
in the end had to fix myself
this was for my sons birthday and in all not very happy.
would not order from them again..
the only plus is that they where helpful and quick to replace parts (wrong ones)..
- Brian Down
- 2 Beoordelingen
good product, good price, good service.
Bought a pedal go kart (Kettler Suzuka Air) at very good price. Coupled with excellent telephone advice & delivery, I couldn't have asked for more. Two very happy grandchildren!
- philip costello
- 1 Beoordeling
Ablaze with praise about my new gas fire
for perfection in the delivery and the instructions on my gas fire I would have found it easyier if the on/off switch had been made clearer
- Ron Yorke
- 1 Beoordeling
Excellent service - delivery on day 3 when 5 days were scheduled
The gas heater was despatched on the day of ordering, and delivered two days after that, which was two days earlier than scheduled. This was much appreciated as I had ordered it for use in the garage, and the outside temperature was sub-zero, so it wasn't much warmer in the garage.
- GAIL NEVET
- 1 Beoordeling
the good the bad and the brilliant
After having troublr with my computer, i called Playtimes, they dealt with my order extemely efficently. Had problems with the delivery company and 'ROSIE' was wonderful going more than the extra mile to try and help. when i collected my order from the depot on checking there werew a few parts damaged and once again ROSIE went out of her way to get them to me, even ringing me from home out of hours to make sure i had received them. my problems were also acknowledged and apologised for by THE BOSS. Cheers Rosie you are a credit to the Playtimes team
- Nicholas Smith
- 1 Beoordeling
Extremely efficient service from the point of ordering to delivery to the door!
Although I've yet to unpack the jeep I've bought for my sons birthday, I've been really amazed at how quickly it was delivered. I've given the company a five star rating based on their customer service. I shall be delighted if the product is 5 star too.
- Jo Neild
- 1 Beoordeling
Impressive
Speedy delivery within 2 days. Really impressed with the scooter for the money paid (half price) absoloute bargain. Recommended age 10+ but I bought for my 9 year old with all the safety helmet, pads etc. and Im pleased to say it is perfect for him
- terry panks
- 1 Beoordeling
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- Julie Diamond
- Coleraine, GB
- 1 Beoordeling
Improve your customer service PLEASE!!!
I had a few questions regarding the ride on car I was thinking of purchasing for my daughter & so I emailed Playtimes & a few days later I got an automated response to say my queries were being dealt with & I would receive a reply within 48 hours........a week later & I'm still waiting on a response!!! Very disappointed with this service!!
However, I purchased the ride on car & it arrived by courier as promised. My partner & Dad built the car & encountered a few problems for eg the music button on steering wheel was broken & one of the hub caps was duller than the rest. Luckily my Dad was able to fix the music button or else I would have had a very unhappy daughter!! I wasn't completely confident if I had contacted the company about this defect whether they could have rectified the problem & returned it in time for my daughter's birthday-think maybe if they have replied to my emails initially, I then would have had more faith in them. All in all, happy with speedy delivery of purchased item but very disappointed in their poor customer service.
A few minutes after posting this review, a gentleman from Playtimes contacted me & after a few email exchanges, we have agreed that there was a technical hitch & although a reply was sent to me, I received an automated response instead. Mike kindly sent me the reply again. He also offered to send me a new set of hubcaps to replace the faulty one. And whilst building the car, my Dad & partner came across 2 black strips but had no idea where they belong. So Mike is presently making contact with the supplier to find out where they should go!
I am delighted with the response from Mike at Playtimes and he has restored my faith in their customer service. I will definitely use this company again and would advise people that purchase from Playtimes that if they do encounter any problems with this company, contact them by phone as they will be more than happy to sort them out. Thank you Playtimes and I can't wait to see my daughter's face when she sees her little car!!
Antwoord van Playtimes
We received a contact form message from you on Tuesday and would normally aim to respond, as you mention in your review, within 48 hours. I have checked our records and a full reply to your questions was sent to you on Friday 25th January.
Could I please ask that you check your junkmail / spam folder for this reply, as it was definitely sent to you.
We also offer telephone support via both local rate (0845 389 1400) and geographical (01743 449009) numbers between the hours of 10am and 4pm each day.
I am leaving this follow up to your review as I have tried calling you without success and I am also concerned that our emails are not arriving with you.
I will, of course, also send this to the email address provided with your order.
- peter wilson
- 1 Beoordeling
Smooth purchase, fast delivery, good communication excellent!!
as stated Brilliant
- derek walker
- 1 Beoordeling
No fuss. Ordered. Delivered. Sorted.
Use their website. There are no problems and it is easy. It is the same as that Ronseal advert.You get what you see on the tin,
Regards
- jan wright
- 1 Beoordeling
- carol fothergill
- 1 Beoordeling
very very good.
a very good fire lovely little heater, best thing borught very quick service next day delivery.
coud'nt wish for any better. thank you very much.
- Nigel Preece
- 2 Beoordelingen
Top Company, Great Quality Products
Really good company to deal with, fast delivery and top quality product, A+++++++
- mark
- 1 Beoordeling
Fantastic Service from start to finish
I needed to buy my child an electric scooter for her birthday, having come across this website via a google search, I was astounded to see these scooters for a modest price.
I thought "must be a catch!" but no!
Excellent value for money - so much so - that I bought another for my other child too!
When they arrived (the next day) - I was saddened to see that a bolt was missing but after dropping customer service an email - a bolt was dispatched the same day.
I have put this site in my favourites as I do not want to miss out on any other great offers that should come along
- Doris Kaczmierczak
- 1 Beoordeling
Only the price is cheap.
Heater was very cheap so I was expecting a "cheap" product but was completely surprised to find that whilst it is lightweight it is designed to be much more stable than the old one I have replaced and works fantastically well with minimal setup.
Definatley worth having one on hand for these cold days :-)
- Kartar Panesar
- 1 Beoordeling
quick promt delevery at a reasonable price,
first time for me and i will return
- Atamoglan Agajev
- 1 Beoordeling
Very good
The delivery was in time and really pleased with product everything is perfect. Thanks
- Keith Brewins
- 1 Beoordeling
Top notch!
This value for money heater is in my music room at home,i chill out and listen to cds and keep warm.
A quality item and cheap to run and ignites first time and with free delivery,
Playtimes so recommended!
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- Stephen Fisher
- 1 Beoordeling
Great Value Heater
Works really well,.a great price to ,and arrived in two days .Really pleased with it ,and by far the cheapest your find new ,excelant ,many thank ...
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Playtimes Details
Free Delivery
Free delivery on all orders to the UK mainland.
Great Customer Service
10am - 4pm Monday - Friday Closed Weekends
About this company
Playtimes is one of the UK’s leading online retailers of outdoor toys and games, including: trampolines, bouncy castles, electric ride-on toys, bicycles, pedal cars and much more.
Bezoek Playtimes
Contact information
SY1 3TG Shrewsbury
United Kingdom
