Antwoord van Securitychoice
[REPLY]
- BEOORDELINGEN (43)
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- Michaela Pond
- Corona del Mar, US
- 1 Beoordeling
Good service and good follow up
ADT sent out an excellent tech, Jesse James, who was very professional and patient as he explained the system to us. We had a minor little hitch which he promptly fixed. We are very pleased with the service and pleased with our system.
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- Hilda-May Mackenzie-Graham
- Long Beach, US
- 1 Beoordeling
ADT: Awesome, dynamic and terrific
Service was great, the representative was very patient even having my three year old moving around wanting to install the system for him ;) I am very happy with the service and feel protected and safe.
737870413
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- Helena Iannaccone
- Arlington, US
- 1 Beoordeling
Wow what a great guy installed my new system
Everything went well and there was no problems. The installer was polite and very informative. He answered all my questions.
Order ID #722970413
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- George Beote
- Stoneham, US
- 1 Beoordeling
Very neat and reliable
It took very little time to install and the gentleman showed us how to use the system.
2679650413
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- Jami Lancaster
- Atlanta, US
- 1 Beoordeling
Typical big company, over priced and impossible to actually speak to someone helpful
I was told when I bought this service with a 3 year warranty for a house I was renting...that it was easily transferrable with little cost. This is so misleading! First of all, the equipment is costing a fortune. Also, they make you sign another 3 year agreement. So I researched other companies...even paying off $500 early termination fee..I'm still coming out ahead going with any number of other companies. Their installation is so much cheaper and their monthly monitoring services are about $15 less than ADT. Now I am just trying to get the system turned off and pay my final bill... I have been on hold 30 minutes! This is the 3rd time this week I have tried to call. The second time they said someone named Adam would call me back...3 days later and still no call. Now I am wasting another day on the phone listening to music while being transferred 4 times to "another department". Finally the quote with my big discount was $1500 install price and $50.99 a month! That is double what it cost to install the first time. This is crazy... Never ever will I deal with this company again. Run, don't walk away from this over rated, over-sized company. They are really nice roping you in...then you are at their mercy.
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- Margaret Lepper
- 1 Beoordeling
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- Robin Taylor
- Raleigh, US
- 1 Beoordeling
Love it.
I really love the service wish I could have cameras in my house but the cell service does not cover my area.
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- Alicia Anderson Cruz
- Little Rock, US
- 1 Beoordeling
Very Good Service
I am satisfied with my new alarm system and the Securitychoice team. I was contacted immediately and my security system was installed within the next couple of days. The security tech walk us through the setup and suggested what we should get based on our security concerns...Thank you Securitychoice.
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- Lois Andrews
- Canfield, US
- 1 Beoordeling
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- Melanie Cabral
- Sabattus, US
- 1 Beoordeling
Easy to use and great customer service
The system is very easy to use and I sleep so much better not having to worry about someone breaking in or my kids sleep walking and going out the door. Everyone I have dealt with has been extremely helpful and very friendly. I am very happy with my purchase and so glad I chose ADT.
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- Monique Tavarez
- New York, US
- 1 Beoordeling
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- Karen Kowalik
- Schaumburg, US
- 1 Beoordeling
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- Kellie Lacy
- Fort Walton Beach, US
- 1 Beoordeling
Best service I ever Had!
my husband and I love our system and with me being home while he's at work I feel so much better and safer knowing I have protection. I made a mistake one morning and open the door without turning off the alarm and they called me in no more than 10 secs now thats fast service. The ADT installation process was great and the customer service was excellent and I received my $100 visa gift card with no problems .
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- Suzanne Rodgers
- Pensacola, US
- 1 Beoordeling
The best I ever did for my peace of mind
I don't feel scared to stay by myself anymore and feel more safe at night. Even though my neighborhood is a safe one, we had two breakins close-by and now I feel so much safer. Security Choice and ADT are very professional and available at all times.
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- Anita Pelo
- Fort Wayne, US
- 1 Beoordeling
I have been very happy with the company living up to what we agreed to for the package offered.
I was extremely hesitant about signing up with any security company by phone, but after the manager authorized adjustments to my package and a price break for additional monitoring devices I was not sure I would need, that made all the difference. I would recommend this company to anyone I talk to.
The one bad issue I have is the misinformation about how to file for the $100.00 gift card. I was given wrong websites and wrong companies to contact for the gift card. This could cause someone to believe that gift card is a hoax and the company has no intention of living up to this offer. This needs to be addressed.
Order# 5634551112
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- Jennifer Jordon Kildee
- Flint, US
- 1 Beoordeling
Good system so far, no problems.
Installation costs weren't disclosed up front, but other than that we're pretty happy. Luckily, the system hasn't been truly "tested" so far, and whenever we've had questions the people at ADT have been very helpful.
Order number 5689380912
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- Trisha Skaggs Eskridge
- Shepherdsville, US
- 1 Beoordeling
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- Tanya Poole
- Columbus, US
- 1 Beoordeling
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- Mirna Paola Riedemann
- Marietta, US
- 1 Beoordeling
Outstanding Service!
Upon calling ADT, all of my questions were answered and I was very satisfied with the attention to detailed that I was given.
Order number 5677531112
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- Jennifer Jordan
- 1 Beoordeling
Fast, reliable installation
I feel safe now knowing my ADT system is installed and ready to use. Just one phone call and they were there the next day.
Order# 5671831112
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- Trena Ellis
- Sacramento, US
- 1 Beoordeling
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- Judy Cunningham
- Naples, US
- 1 Beoordeling
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- Nicole Mazaris Rowe
- Coto de Caza, US
- 1 Beoordeling
very happy with customer service and the general service.
have been a loyal customer for several years and would highly recomend ADT.
order number 790990912
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- Christine Niehaus Burnsfield
- Waterford, US
- 1 Beoordeling
Very Satisfied
Glad to have ADT Security at our house now - sleep much better at night knowing my family is safe and protected!
- Larry Becker
- Springfield, US
- 1 Beoordeling
What's your warranty?
I'm happy with the system and the installation. The equipment seems to be high quality and the installer was really very good. However, I gave Securitychoice a three star rating for two reasons. First, because I was given an incorrect or certainly incomplete answer about the system warranty. I was told by Securitychoice that there would be no charge for parts or labor under their Quality Service Plan as long as I have ADT's monitoring service. It is now my understanding that this warranty is for 90 days. After that, there would be a trip charge for any service call dealing with an equipment problem. Second, in the course of trying to obtain answers to various questions about the system, installation and service, Securitychoice could not answer all of my questions but had to transfer me to another company depending on my question. I learned that there are three related but separate companies involved and I had to talk to a different company depending on the question I was asking. As I understand it now, Securitychoice is one of the authorized dealers for the ADT service--they sell it. Another company handles installation and service. And, ADT provides the monitoring service. It was frustrating that Securitychoice could not answer all of my questions.
Order ID is: 5639310912
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- Joe Kelli Bushnell
- Vancouver, US
- 1 Beoordeling
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- Edward Kato
- Grapevine, US
- 1 Beoordeling
Everything that I asked for and the installer did a great job.
We are very happy with our new ADT security system. It's easy to use and we have had no problems with it. The installer was friendly, professional, and did a great job. We have an added sense of security. Order#712621112 11/17/2012
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- Helen Tellis
- Saint Petersburg, US
- 1 Beoordeling
I feel that the service has been very good, and hepful
My security system has given me a sence of security and peace and mind. Order ID 5654021112
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- Janet McClellan Christein
- 1 Beoordeling
Easy and competent installer. We were very happy.
Our installation with Security Choice went very well and the followup we have had has been good also. No complaints other than wait time on phone lines when I need to speak to someone but that is rare.
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- Betty Jean Denney
- Columbus, US
- 1 Beoordeling
Everything was scheduled and the whole process went in a timely matter.
The techican was wonderful! I would recommend to anyone looking for a system.
Orde ID 5626591112
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- Natalia Graham
- 1 Beoordeling
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- O. Jermaine Turner
- Jacksonville, US
- 1 Beoordeling
Great Experience!!!
I've had ADT for a couple weeks now and have had no problems with the system at all. Great feeling to have your home properly monitored 24 hrs a day.
Order ID: 5620671112
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- Diana Stand
- San Diego, US
- 1 Beoordeling
Price Worth the Peace of Mind
I've been using ADT since 2009 for a second property. Since, I have had no problems or worries about the security of my home. Recently, we are traveling from our primary residence for an extended period of time, so of course, I thought of ADT.
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- Steve Hancock
- Galt, US
- 1 Beoordeling
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- Janet Fawcett-wallen
- 1 Beoordeling
Very nice professional installers quick to answer all our questions and concerns.5617641012
I was so impressed with the quick response time for installation of our system. the installer, Eric was very patient and thorough. He explained everything to us and answered all our questions without making me feel silly or dumb. It was a great experience and he left a wonderful impression with us. When we set the alarm off by accident the people that responded were very understanding and courteous, even the third time we did it. I feel so much more secure especially when I'm home alone now that we have this system and I would recommend the service to everyone. ID#5617641012
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- Sheri Bates
- Diana, US
- 1 Beoordeling
I would recommend ADT to anyone wanting peace of mind! Order #764541112
I sleep better knowing my home is protected. #764541112
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- Stephanie Burton
- El Paso, US
- 1 Beoordeling
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- Dawn Peek Martinez
- Charlotte, US
- 1 Beoordeling
Very pleased with the Securitychoice service!
Order#5618390912
I just spoke with a representative this afternoon and she offered my family a $25 Visa giftcard to provide a review of your company. Simply said, my husband and I are pleased with the service Securitychoice provided with the setup for our ADT system. The representatives were very helpful and patient with our numerous times calling to reschedule our install appointment due to the delay in closing on our home. Also, there were only a few phone calls where there was a longer wait to get cued into speak with a represenative. Thank you for the service you all provide and we appreciate the bonus offer to provide our remarks! :)
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- Joe Kale
- Berlin Center, US
- 1 Beoordeling
Great!!!
I feel safe with my security system. The company is great, everyone is wonderful to deal with.
5694570912
- Marilynn Wagner
- Wheaton, US
- 1 Beoordeling
Very satisfied with this security system.
I feel very secured with this security system - it makes me feel good when at home and away that my house and I am being protected. Order ID 5647651012
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