ADT sent out an excellent tech, Jesse James, who was very professional and patient as he explained the system to us. We had a minor little hitch which he promptly fixed. We are very pleased with the service and pleased with our system.
Service was great, the representative was very patient even having my three year old moving around wanting to install the system for him ;) I am very happy with the service and feel protected and safe.
I was told when I bought this service with a 3 year warranty for a house I was renting...that it was easily transferrable with little cost. This is so misleading! First of all, the equipment is costing a fortune. Also, they make you sign another 3 year agreement. So I researched other companies...even paying off $500 early termination fee..I'm still coming out ahead going with any number of other companies. Their installation is so much cheaper and their monthly monitoring services are about $15 less than ADT. Now I am just trying to get the system turned off and pay my final bill... I have been on hold 30 minutes! This is the 3rd time this week I have tried to call. The second time they said someone named Adam would call me back...3 days later and still no call. Now I am wasting another day on the phone listening to music while being transferred 4 times to "another department". Finally the quote with my big discount was $1500 install price and $50.99 a month! That is double what it cost to install the first time. This is crazy... Never ever will I deal with this company again. Run, don't walk away from this over rated, over-sized company. They are really nice roping you in...then you are at their mercy.
I am satisfied with my new alarm system and the Securitychoice team. I was contacted immediately and my security system was installed within the next couple of days. The security tech walk us through the setup and suggested what we should get based on our security concerns...Thank you Securitychoice.
The system is very easy to use and I sleep so much better not having to worry about someone breaking in or my kids sleep walking and going out the door. Everyone I have dealt with has been extremely helpful and very friendly. I am very happy with my purchase and so glad I chose ADT.
my husband and I love our system and with me being home while he's at work I feel so much better and safer knowing I have protection. I made a mistake one morning and open the door without turning off the alarm and they called me in no more than 10 secs now thats fast service. The ADT installation process was great and the customer service was excellent and I received my $100 visa gift card with no problems .
I don't feel scared to stay by myself anymore and feel more safe at night. Even though my neighborhood is a safe one, we had two breakins close-by and now I feel so much safer. Security Choice and ADT are very professional and available at all times.
I was extremely hesitant about signing up with any security company by phone, but after the manager authorized adjustments to my package and a price break for additional monitoring devices I was not sure I would need, that made all the difference. I would recommend this company to anyone I talk to.
The one bad issue I have is the misinformation about how to file for the $100.00 gift card. I was given wrong websites and wrong companies to contact for the gift card. This could cause someone to believe that gift card is a hoax and the company has no intention of living up to this offer. This needs to be addressed.
Installation costs weren't disclosed up front, but other than that we're pretty happy. Luckily, the system hasn't been truly "tested" so far, and whenever we've had questions the people at ADT have been very helpful.
Order number 5689380912
have been a loyal customer for several years and would highly recomend ADT.
order number 790990912
I'm happy with the system and the installation. The equipment seems to be high quality and the installer was really very good. However, I gave Securitychoice a three star rating for two reasons. First, because I was given an incorrect or certainly incomplete answer about the system warranty. I was told by Securitychoice that there would be no charge for parts or labor under their Quality Service Plan as long as I have ADT's monitoring service. It is now my understanding that this warranty is for 90 days. After that, there would be a trip charge for any service call dealing with an equipment problem. Second, in the course of trying to obtain answers to various questions about the system, installation and service, Securitychoice could not answer all of my questions but had to transfer me to another company depending on my question. I learned that there are three related but separate companies involved and I had to talk to a different company depending on the question I was asking. As I understand it now, Securitychoice is one of the authorized dealers for the ADT service--they sell it. Another company handles installation and service. And, ADT provides the monitoring service. It was frustrating that Securitychoice could not answer all of my questions.
Order ID is: 5639310912
We are very happy with our new ADT security system. It's easy to use and we have had no problems with it. The installer was friendly, professional, and did a great job. We have an added sense of security. Order#712621112 11/17/2012
My security system has given me a sence of security and peace and mind. Order ID 5654021112
Our installation with Security Choice went very well and the followup we have had has been good also. No complaints other than wait time on phone lines when I need to speak to someone but that is rare.
The techican was wonderful! I would recommend to anyone looking for a system.
Orde ID 5626591112
I've been using ADT since 2009 for a second property. Since, I have had no problems or worries about the security of my home. Recently, we are traveling from our primary residence for an extended period of time, so of course, I thought of ADT.
I was so impressed with the quick response time for installation of our system. the installer, Eric was very patient and thorough. He explained everything to us and answered all our questions without making me feel silly or dumb. It was a great experience and he left a wonderful impression with us. When we set the alarm off by accident the people that responded were very understanding and courteous, even the third time we did it. I feel so much more secure especially when I'm home alone now that we have this system and I would recommend the service to everyone. ID#5617641012
I sleep better knowing my home is protected. #764541112
I just spoke with a representative this afternoon and she offered my family a $25 Visa giftcard to provide a review of your company. Simply said, my husband and I are pleased with the service Securitychoice provided with the setup for our ADT system. The representatives were very helpful and patient with our numerous times calling to reschedule our install appointment due to the delay in closing on our home. Also, there were only a few phone calls where there was a longer wait to get cued into speak with a represenative. Thank you for the service you all provide and we appreciate the bonus offer to provide our remarks! :)
Om als bedrijf te beantwoorden, meldt u hier aan.