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Canon Camera for > € 1200 was a grey-import with less feauteres. When complaining I was told I could return on my costs - shipping will not be refunded... Hands off from this company !!! Edit: Got a call: Now they want to take back on their own costs. Let's see if this really works fine. Edit2: DHL picked up package - so good for now. Hopefully refunding is fast correct. I will update again... Edit3: one week later: DHL brought packeage back: They didn't deliver documents for customs, so DHL wasn'table to handle shipping backt to USA. After some more annoying mails with their unpolite staff they told me to ship back onmy costs to UK (!) and they would reimburse, so I did. Now I got my refunding on my credit card: Even if there were no big changes in currency exchange rates (GBP to EUR) they refunded about 80 Euro less than I paid. NOTE: As they promised to reimburse complete amount AND my costs for shipping back to UK I should have gotten ~20 Euro MORE than I paid...
SO FINALLY: First they tried to defraud me by delivering another product they offered. Then they defrauded in fact by promising to reimburse ALL costs and didn't. So SLRs intention to defraud did cost me about 100 Euro...
i had order digital camera Nikon D610. Im happy with my order, great quality and value for money ! Idecided to buy with SLRhut, found less price here than in another shops and had good contact with customer service. I didn't have to wait long time for my order. I will recomended SLRhut!
It took a total of 13 days for my order to arrive (9 working days) because of SLRHut's ordering process. Despite choosing the "rush" delivery service (3-5 days) when I ordered on 11th Feb, they didn't even dispatch until 21st Feb (after this, DHL did a great job of delivering from the US to the UK in a mere 3 days).
The reasons it took so long for SLRHut to dispatch were numerous: - They insist that you call their customer services department so that they can try to sell you some extra accessories for your camera before you pay. Not only did I not want an extra battery, but the sales rep flat out lied to me, stating that I would want one because the Canon 6D's included battery lasts "less than half an hour". That kind of thing may pass for innocent marketing spiel in the USA but as far as I'm concerned it's false advertising and I don't expect to have to endure that kind of nonsense when buying online. - My sales rep clearly forgot that this first call happened, because I received an identical email insisting that I call AGAIN before he eventually produced a final invoice so I could pay. - My sales rep insisted that I "must" add shipping insurance to my order which dropped an extra £23.95 onto the amount I was given at checkout. It was never stated that shipping insurance was mandatory at checkout. It's not VAT (as the site promises, there's none to pay) but it was a hidden cost nonetheless which I don't appreciate being added at the last minute, during a phonecall, where I have little or no time to consider it. - The site accepts American Express outright, but doesn't mention at any point that there's an extra fee to pay for this method. They only mention it during their marketing calls. Then you must call their billing department to change to a Visa, further delaying your order.
All in all I saved a couple hundred quid VS buying from the UK. But the incredibly slow and, frankly, rude ordering process is something I don't wish upon anyone. If you're not good with queueing on the phone and dealing with sales reps, steer very clear.
I was slightly wary about buying my Canon 70D from here as the price was so much cheaper than elsewhere, but I needn't have worried: I got a great camera at a fantastic price from a really helpful company.
The order placement process is slightly arduous with the confirmation call (particularly as I had placed my order UK a.m. and had to wait until the New York office opened to receive the call), but once I had convinced the sales assistant I didn't need extra batteries or SD cards and my order was checked, my camera arrived within a matter of days.
I had a slight issue with one one of the filters I had ordered, but having contacted customer services they were really helpful and sorted out a replacement to be sent out there and then.
Overall, I can't fault SlrHut and I'd be happy to use them again when I next buy camera equipment.
I wanted to purchase a new Sony SLR and the price Slrhut offered was by far the best. They had a London phone number as well so easy to contact. I later found out they were based in New York USA but that wasn't an issue. The same day I placed the order on line I had a call from their sales team, trying to sell my a high capacity battery and charger for £69.95. I declined the offer as I already had a Sony camera and spare battery so thought I would be well covered. Then the price reduced to £49.95 for the high capacity battery, charger and express delivery (I'd originally chosen the standard delivery option). So I went for this offer. This was the Tuesday evening. The camera was dispatched by Slrhut on the Thursday and was delivered to me in the UK on the Monday so no complaints about the express delivery, nor the camera itself which was all as it should be. The issue arose, though, around the high capacity battery and charger. Firstly there wasn't any special charger included, just the normal one that comes with the camera. And the battery wasn't special at all. It wasn't a Sony battery but a Vivitar battery - Sony compatible. Reading other reviews on the web, people have found that the Vivitar actually lasts less in usage than a Sony battery, so nothing particularly high capacity about it. When I challenged Slrhut about this I eventually had a travel charger dispatched to me (not particularly needed but it may come in useful) and they gave me a £15 refund. So I basically paid £35 for a Lithium battery, a travel charger and the upgrade to express delivery. So I think my words of advice would be decide what you want and don't let the follow up sales call push you into buying anything else. Camera, price and delivery were great. High capacity battery and charger, not so!.
I purchased 2 Panasonic AGAC160's from SLR Hut for the Cambridge University College I work for. The price was so good I admit I was initially suspicious, as was my accountant. However, we observed due diligence, and John & Tammy at SLR Hut were AMAZING, and put our minds at rest about all of our concerns.
The goods arrived in good time, (despite some payment complications caused our side), and I'm overjoyed with my purchase, especially since it saved our College around £2400!
I too was nervous initally, after reading some of the negative reviews online, but noticed that all of the negative comments were almost all from people who hadn't even placed an order with them! Thing is, when I spoke to them on the phone, I could immediately tell I was dealing with a professional outfit, and the fact that they're based in NY didn't affect or bother me in any way. They were polite, efficient and quick to answer queries. What more can you ask for?
I'll definitely be using them again, and have already been recommending them to friends and colleagues with confidence.
Thanks again to John and Tammy for such great service! You've earned a loyal customer....
It was the time lag between parting with the money and receiving confirmation of dispatch that created the nerves and, added to that the rather abrupt New York telephone manner didn't help allay the fears. Compared to other online vendors like Amazon who shower customers with e-mails and have an account login with order status information, SLRHUT have nothing and for a moment I really thought that I'd have to kiss my £2K goodbye! It was at that time I started reading the (unhelpful) negative online feedback, resulting in my paranoia! However, in the end I received a phone call alerting me to a delay due to an item on my order being out of stock and the offer of splitting the order or sending the whole order on an upgraded DHL service at no extra cost to me. Everything else was fine, the DHL tracking was excellent, the products were packed well and the gear is good. Anyone buying from a non UK dealer should know the deal with the way the warranties work - I've purchased Canon gear in Tokyo and Hong Kong and it has never worried me. It's well worth the saving. I will use SLRHUT again when the need arises, if the price is right. 'All's well that ends well.'
After completing my order, I received a phone call from James saying that I should buy a 5 hour battery fior £29 and I said no. Got another phone call within 5 minutes saying that he would upgrade it to 5 hour battery and 32GB Ultra High Speed SD Card. I have now received my order and the SD card is not ultra high speed.
Great customer service, Great products ...i got 2x Rebel canon cameras and kits , extra lens, memory card, charger, tripods etc , Great Price! .... good communication and fast delivery ! i will use again ,
I bought a Panasonic camera from SLR Hut and didn't immediately realise they had made a mistake and supplied me with an NTSC one not a PAL one, so it's video capabilities were severely limited. Despite them admitting it was their mistake they were unwilling to do anything about it because too much time had passed. I will not buy from them again.
Order of Tamron 18-270mm lens and kit for Canon camera arrived within the specified time and will be put to good use over the coming week. All elements that were included in the offer neatly and carefully packaged and arrived intact and apparently fully operational. Only slight issue is regarding the registration with Tamron (for the 5 year warranty) where currently site is indicating that lens serial number is unknown but hopefully just slight blip..
Just bought the Nikon D7100.Received it after just 6 days and had a tracking number so I tracked it all the way . Great value and there was no hidden costs. Will use them again and will recommend to friends.
JAMES ON EXTENSION 314 ORDERED CANON 6D WITH 24-105 L F4 UNBEATABLE PRICE VERY CHEAP
After a sales phone call from them offering me for £149 a 3 year warranty and extra battery. I said "no thank you" ill get back to you if i cant find it cheaper- he said ok tell you what i'l make you a really happy customer and match any cheaper price. I said no thank you.
Put down the phone- instant email "£149 taken out your account thank you." DONE WITHOUT CARD HOLDERS PERMISSION
I immediatly cancelled the credit card.
Called back James on extension 314 he applogised then after telling him wev'e canceled the card- SLAMMED DOWN THE PHONE.
The items were easy to order on the user friendly website, and included at no cost to myself a buy-safe-guarantee covering lowest price, identity theft and purchase guarantee. The bundle I chose provides me with exceptional value, that no other company can match! The bundle came quickly in less that a week, given that I chose the lowest price route for delivery. The email support and tracking were a bonus, enabling me to know exactly what point in delivery my purchase was at.