The Online Homebrew Company Beoordelingen

The Online Homebrew Company Beoordelingen

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Zero

I have had an order for Coopers Heritage Lager with this company since January. I have had a sliding delivery date, which continues to slide. I have got this kit from another supplier based in Aldershot, no problem.
Brewit Yourself do not have a phone number to complain on. They do not reply to emails, and they have banned me from their forum, because I had the nerve to complain. Pure Ryan Air.
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great stuff

overall usually very good service and a vast selection of quality products at a very competitive price and also low delivery charges some slight problems with out of stock goods delivery is usually within 24hrs but more important is the quality of their products even down to their budget beer kits which overall are pretty good a range of kits from scottish export to irish stout i must admit the stout kits are fantastic so i can put up wth the odd delay and must mention their silver can promotion GREAT!!!!! so i recommend anyone out there give this company a try you wont be dissapointed iv delt with them for a number of years and overall really good and nearly forgot their loyalty points which are not long in adding up happy home brewing
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Gone under

I had purchased from these guys before and they delivered fine.

Placed an order in Feb, received delaying e-mails until March, then nothing for a month.

Website dead (not good for an onlne retailer!!!), and phone disconnected. They've disappeared.

Contact your credit card company ASAP is my suggestion.
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Stolen my money

Have ordered from this company before but recently their delivery has become erratic to say the least. Ordered in January still waiting. Unable to contact them and their website is unavailable. Think they have done a runner with my money and everybody elses. DO NOT USE THEM!!!!! if you too have been ripped off contact Trading Standards, Credit Card Co. and police. They are nothing but crooks.
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Beware

I ordered goods on February 9th 2012 to be told they were out of stock. They have taken my money and I still have not received my goods. I can no longer contact them through the links on their email - the pages are not available and there is no email address to reply to or phone number given on their confirmation email. They are part of the online-shopping company and there seem to be many very bad reviews suggesting lots of other people have had similar bad experiences.
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Poorer than poor why no zero stars

First order they made a mistake by sending me a brew bucket with tap hole and no hole. Lots of e-mails and they send a tap.
Second order the stuff is all in stock take my money and it then goes on backorder. 6 weeks later the 2/3rds of order arrives.
Tell me to change my order as some material no longer available. 6 months down the line still not arrived and the website is gone.
Visa will have to chase them as I have had it.
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Absolutely Appaling Company

Why can't I give -5 stars?
It seems that I was lucky in that I managed to get a chargeback for my 2 months delayed order before this bunch of cowboys had the plug pulled.

They have resurfaced before (I expect their suppliers were particularly chuffed about that) so keep an eye out and don't let them make a mug of you twice!!

Good riddance online-home-brew-company
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AVOID

Ordered goods 24/12/2011. After 6 weeks it was obvious they would not be able to fullfil the order and I was promised a refund. I was not surprised when refund not received and emails ignored. Hope they are all now unemployed - robbing bastards. I bet this company pops up again in a new guise. Call Trading Standards with all details on - 08454040506. Ken.
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Pity there are no stars.

To cut a long story short I raised a dispute with my bank (lloyds) after a bit of form filling and posting the bank credited my account and took up the dispute themselve on their own behalf. The bit banks put in about the value of the goods must be above £100 is not exactly true. If you paid by credit card the value is usually irrelevant (mine was IRO £60). Paying by debit card is another matter and you may have several hoops to jump through. Wish you all success in getting your hard earned back.


Mac
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No goods just emails to say in transit

I ordered £55.00 woth of beer kits and bottles and the money has gone but no beer kits or bottles
Have i been ripped of on the net yet again seems like it is full of take your money and get stuffed merchants well think i will send a county court summons to the address for reimbursment do this a lot at work and usualy works
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got my refund!

Can't believe it... got my refund.
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Think they've gone.....

I think they've gone.....

The website is unavailable and all the signs are there as the previous reviews seem to suggest!

I ordered goods in January. After 6 weeks I had received nothing except loads of promotional e-mails. To be honest I had written the order/money off which was quite sizeable....

Eventually by mid March I had received all of my order except one item. It came in dribs and drabs. I'd get one e-mail saying it had been despatched then another saying that some of the order was unavailable and was out of stock and it would not be sent until those items were in stock..... Wait another 2 weeks or so but nothing. This went on for ages and we are now at the end of March - nearly 3 months later!

On the plus side I have checked my bank statement and have been credited for the missing item, although I received no notification of this... So for those of you still waiting you might like to do the same as it appears someone is trying to make amends for what has been for me the worst online experience ever....
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Always been bad, this just proves it!

So they have gone bust??
I have a pending order - money taken from my account and I have no goods and no refund :(
Any ideas what to do?
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The other 4 stars on this review are STILL IN TRANSIT FROM MAIN WAREHOUSE

Hooray! I found an old order number from last summer, and can finally add something to the discussion!

In my opinion, the online homebrew company deserves complimenting on only two things:

1) Their ability to swiftly censor/delete ANY kind of bad feedback (mine included) that was left on internet forums, facebook etc about the shoddiness of their operation. They even did a pretty good job of whitewashing Trustpilot for a while! Let's face it; in the age of mass communication, that's a pretty impressive achievement. It's only after the company has ceased trading that I've been able to discover that there were legions of other customers getting exactly the same dismal service that I got.

2) The fact that they did the decent thing and got refunds out to people before the bailiffs arrived. Fair play on that one.

Apart from that, pretty much everything written in the one-star reviews echoes true with me too. This company used to be great - I even recommended them to friends - but something clearly went BADLY wrong over the course of the last 6 months.

In the event that they somehow manage to rise from the dead: AVOID!

P.S. a poster on moneysavingexpert (not sure if we're allowed to link to other forums here, but it's not hard to find if you want to check the story) posted a message a couple of days ago claiming that he attempted to visit the company's office in Rugby, but the site is now closed. Neighbours say bailiffs went in last week and removed all stock and assets.
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-10

No goods sent and money not refunded SCAM SCAM SCAM!
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Out of business?

Ordered 2 Feb, items available became out of stock, they changed my order as requested but then these replacement items were out of stock for even longer. It seems I am one of the lucky one's - they refunded my order without being told to do this and yesterday I discovered the web page cannot be found. I assume they,ve been shut down or done a runner. Good of someone in the company to have given me a refund though
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Not even one star.

PLEASE think before you order from this company.

Absolutely none existent customer service. E mails ignored, NO telephone number for contact. My £15 worth of loyalty points just 'deleted'

PLEASE look elsewhere for home brew needs
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Rubbish.. avoid at all costs....

Items showing as being in stock are not actually in stock. I ordered three items, all showing as being in stock at the time of the order. I waited 2 months for one of the items to be delivered, a month after that I was refunded for the other two items .. Had three months of emails stringing me along saying items were in transit , in warehouse, then back to in transit .. etc...etc.. Absolutley rubbish customer service. I would advise anyone to use [link] instead , ordered on Friday, delivered the following Tuesday. Now that's customer service.
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SCAM!

SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SCUM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Lost £50 to these horrible bums.

I paid with a gift voucher. waited 3 weeks for delivery. They just refunded my postage without any explanation other than 'order refunded'. Of course the gift voucher code no longer works so is actually my mum that lost the £50.

Note to you people posting good reviews.
If your paid to do this I will track you down and kill your dog.
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Avoid at all costs!

If i were you I would google this company before you buy! I wish I did. Ordered £150 of items after a month finally got refund! There is no number to contact them and every email you send gets a generic reply with no offer of help. Items were in stock should have been delivered in two days but I had too chase them for a month! Terrible

The Online Shopping Company Support

Over dit bedrijf

We're much more than just a homebrew retailer..... "The Online Homebrew Company" is the premier and most social home brewing website in Europe. featuring the UK's most popular homebrewing and winemaking forum. You'll also find us on Facebook & Twitter.

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Ons adres is 5 Parkside Centre
SS2 5SJ Southend On Sea
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