This company was dearer than my usual sources but they enabled me to get exactly what I needed at short notice and they responded promptly to my request for quotation. I placed an order at 2pm and got the goods before noon the next day so definitely an excellent service.
Straight and correct communication from start to end. A positive experience. Will keep the company in mind next time we need a niche product that few could deliver.
Well it was a good experience ordering with the company. They have got the system purring. Even when I lost my way on the payment page, i telephoned sales and they found my order and promptly dispatched it.
Ordered some cables from these guys, excellent communication from them throughout, cables arrived promptly the next day exactly as ordered. Very professional service and competitively priced, highly recommended.
First time buyer from Universal as my regular supplier had let me down. Universal had the items in stock, ordered online in a few minutes and goods arrived at 10am next morning. What more can I say.....
It is often the case that suppliers do not rush to return your calls for price and availability on products. This is certainly not the case with this company. They responded promptly and efficiently to our request, kept us updated throughout the process of the order, and delivered on time! Well done. Very pleased.
Universal Networks have never let me down on an order, no matter how small. Their customer service is second to none and they have gone the extra mile more than once to meet our requirements. I highly recommend them.
I have used this company a few times now in my capacity as a network/system admin for a large university. Fast responses to queries, friendly, no-fuss service, deliver when they say they will.
They also don't use "business relationship" as an excuse to spam you, unlike many other companies.
I managed to order 2 x 1m 'reels' of MIL-TAC cable when I actually needed 150m reels! It was probably my own fault, but maybe a minor ambiguity on the website contributed to this error. However, due to Alan Wood's very helpful and understanding approach, the problem was successfully overcome.
Great service, an intelligent supplier, sourcing what we needed where other suppliers had failed.
Eddie always get a quote back very quickly after l have sent the email request, once l have sent over my Purchase Order l always get a clear order confirmation and goods are always delivered when they say they will be and at the correct site.
While I understand you had to get 155 units manufactured and shipped at short notice, delivery "pre-0900 Tuesday" was key. However, at around 1630 on the previous day Thomas had to call me to advise that up to 40 units would be delivered pre-0900, with the rest to be shipped from Wales at 1030 on Tuesday.
Practically, the first 40 units arrived just before 1000 on Tuesday, and the remainder around 1600.
Sales (Thomas) managed my expectations very well, but the logistics let us down.
Have used Universal Networks for many years now and would highly recommend them. Good products at a competitive price nearly all available from stock, quotes and product information requests are answered on same day with any carriage and lead times clearly shown (other companies take note...)
Keep up the good work.
Can't fault the service from Universal Networks - easy ordering on the website and rapid turnaround of custom fibre lengths. I received a personal email from the company confirming the order within an hour with a scheduled delivery date. Delivered precisely when they said they would. Will definitely use again.
The product I needed at a very competitive price despatched quickly and arrived in perfect condition. Good communication throughout the process. An excllent service.
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