Positiv oplevelse

Har flere gange handlet online hos Asos og det er næppe sidste gang.

Ingen problemer overhovedet

Har fået mine varer hurtigere end den forventede leveringstid. Varer er i fin kvalitet og til billige priser. Fik mail dagen efter ordre om at den var sendt. Eneste minus er, at man ikke kan tracke ordren - kun se at den er afsendt. Ikke sidste gang jeg handler her ;o)

Fab!

I love ASOS particularly the market place section with all the individual buys. I have never had a problem ordering of ASOS its quick and easy and I would have no reservations about ordering. The one thing is sizing is an issue as its very hard to identify which size you would be from the different brands selling on ASOS. But overall LOVE IT.

NEVER RETURN ANYTHING

Returned 2 items to the value of £85. Been waiting an age for the refund. They claim they never received it and wanted proof of postage. After sending them proof of postage I received two more emails mentioning nothing about the postal receipt I had sent over but instead was told to wait 10 working days (having already been through this and previously established it had been 10 working days already). I then received a further email stating that as I sent the form over via my MacBook they are unable to view it (its not any kind of mac file - just a Jpeg). After disputing I've been told unless I can get this to them again using a non Apple device I won't be receiving my refund. How very decent if them. So I'm now forced to wait until I can visit a friend to email it over again as I only have a MacBook.

Absolutely ridiculous but the worst part about it has been the poor customer service and having not helped me at all the end of the email reads 'if I can help you further please get in touch' - joking right? That along with what must be generic templates as I've received the exact same email about 5 times - real personable...

Never had an issue until returning and like I say it's the poor service and lack of care that has annoyed me the most.

On trend................. in clothes and attitude

I love the way the website is set up, the clothes are great and I like the way they tell you what size the model is wearing and how tall they are. It's really helpful when deciding whether to buy regular or petite. The descriptions are always accurate. With free shipping, including returns, it's very handy when you're not quite sure which size to order, this way you can order a range of sizes and return those that do not fit, so I often order items I would not usually go for to try. My only problem is I end up keeping them :0.
I totally recommend ASOS

Super hjemmeside!

Har bestilt der fra 2 gange, og har begge gange modtaget varerne en uge efter jeg bestilte. Priserne der inde er dejlig billige, og syntes varernes billeder lever helt op til den leveret varer, er ihvertfald ikke sidste gang jeg bestiller der fra, og især den gratis fragt lige gyldigt købets størrelse er meget i min smag :-)

Great products, great service

I've ordered a few times now and have always had my stuff get to me quickly and in good shape. The one time I had to return something I followed the instructions on the receipt and sent it back with the prepaid label and form. I got my refund back i a timely manner.

I will continue to shop here once or twice a month and wholeheartedly recommend them

Pretty Good

ASOS have been pretty ok for me, some of the cheaper items are v bad quality and sometimes their customer service is not good. But, on the whole the are OK. A couple of times they've cancelled things on me, but only a few times in the 6 or so years I have been using them

Very bad service

I ordered a dress from Asos about two and a half months ago. When I received the order I discovered that it was the wrong item I had received - I had received a skirt in stead of the dress i ordered. Therefore I contacted Asos which asked me to send back the received item and they would then refund my money. That is now two months ago and I have still not received my money although I have contacted them several times. After I contacted them the third time two days ago I have finally received an email saing that they have arranged the refund but I have to wait up to 10 working days more before I receive my money. I find this experience beneath contempt and will never shop at Asos again. It has costed a lot of trouble for me although it was their mistake and they have not even apologized for the mistake.

Godt materiale, fin levering

Leveringen varede én dag mere end lovede, ellers fin service og nem og overskuelig bestilling.

Bad Quality

I bought items from asos.com on 5 different occasions. the first order was large and only one dress matched my expectation. the quality of the materials, fabrics are so low, they looked great on the model, but what I received was so badly tailored.
I lost two orders but it wasn't their fault and they returned my money and gave me 20% discount for my next order, so I'm giving a star for that. I also think their beauty products are nice and they have a variety of products in that section, so that's another star. but again when it comes to their clothing I wouldn't buy from them ever again.

Love Love Love

So many options, great prices, awesome web layout, quick delievery, speedy and efficient customer service, all up just a great place to buy. I find the sizing perfect. I am an AUS size 10, and they convert the sizes for me, and prices etc. My main place to shop is ASOS. Love :)

faaaantastisk!

Jeg har aldrig oplevet noget træls med asos. Altid god service, hurtig levering og lækkert tøj ;-) ros herfra

Min foretrukne onlinebutik

Jeg handler ofte hos Asos, og jeg har indtil nu kun været positivt overrasket: super hurtig levering og nem og overskuelig side. Tøjet er lækkert og man sparer en del på mærkevarer!

Virker hver gang

Super priser, hurtig levering og god returpolitik..
- Der mangler aldrig noget her. :)

Terrible customer service, package not arrived, refused to give refund

Ordered a simple wallet through them. Got an email Sunday saying it was dispatched, but the tracking info was invalid. Tried contacting them - the only way was their online contact form - and got nothing. Tuesday I managed to get their phone number after some serious Googling (they really hide it) but their customer service person was appalling! She was unable to answer any of my questions and really was rude. After another call I found out that the courier has apparently delivered my package to a 'Secure Location' though where, no one seems to know (!) They promised to find out what was going on. A couple of hours later, still nothing so I decided I had had enough and to ask for a refund. They refused. Asked to speak to a manager - surprise surprise none available. Seems the only option is to take them to court. Utterly utterly illegal company.

Altid tilfreds!

Altid tilfreds, tingene kommer til tiden hvis noget er udsolgt får man mail med oplysninger herom og alternative valgmuligheder såsom: pengeretur, anden varer, vente til varen kommer på lager igen.

Great costumer service!

I chose the express delivery option because I needed the items as soon as possible. I got a despatch email confirmation the very next morning. Great service and the free standard delivery option is a great plus!

Perfekt!

Har bestilt på Asos.com mange gange nu, og har aldrig haft problemer! er nærmest blevet stamkunde hehe....

Fast Delivery

Fast delivery once again, very happy!

Er nærmest stamkunde.

Jeg har handlet hos Asos gennem mange år nu og er nærmest blevet stamkunde. Man kan virkelig gør sig nogle fund og så er det gratis fragt, hvilket er positivt. Selvom leveringstiden ikke ligger på 1-3 leveringsdage, synes jeg stadig deres leveringstid er i top, når man tænker på, at varerne kommer fra England. Jeg kan stærkt anbefale denne side - specielt hvis man er glad for tøj og internet-shopping! :)

Good prices, sales, delivery and returns.

I recently ordered a few dresses from asos and the dresses are great, however the sizes are a bit weird, I ended up ordering the same dress 3 times so I could get the correct size, this wasn't a problem as delivery and returns are both free so it didn't cost me anything to get the dress in the correct size. Delivery takes longer than other company's I have used but it was still less than a week so it's acceptable, only issue I have had is the delivery man being very rude.

Varen blev leveret aalt for sent!

Leveringstiden på asos er længere end hvad der er aftalt (6 dages leveringstid er maks). Det tog ca. min vare 3 uger at ankomme. Varerne er dog rigtig god kvalitet!

En fornøjelse

At handle med ASOS, var en af de bedre oplevelser.
Der gik lidt tid med forsendelsen, hvilket de også beskrev nøje, ved forsendelsesinformationerne.
Ikke sidste gang, at jeg handler med dem.

Fortrukne side til e-handel af tøj

Denne side er simpelhen god - et kæmpe udvalg, en nem og overskuelig visning af ALLE varer, gode priser, ofte gode rabatter og gratis levering. Fortjener simpelthen 5/5.

Elsker asos!

Jeg elsker at handle på asos!
Det er overskueligt, og man kan nemt finde lige præcis det man leder efter, hvis man har noget specielt i tankerne. Især deres udsalg/outlet er virkelig god. Her er super gode tilbud at komme efter!
GRatis levering er altid godt - og man må leve med at det kan tage 1 uge om at komme. Hvid man ved det på forhånd, så går det nok ;-)
Klart en af mine ynglings sider at handle!

Har ingen problemer haft

Jeg har absolut ingen problemer haft hos ASOS, og de gange hvor jeg har sendt tøj tilbage har jeg fået pengene tilbage på som aftalt.

good stuff

The size chart can be tricky, but except that everything is great. The clothes are cool, prices are acceptable, delivery very fast. I would recommend :)

Alt iorden

Jeg har aldrig oplevet nogle problemer med Asos - overskueligt, billigt og ikke mindst god kundeservice!
Jeg oplevede at jeg ikke kunne få en rabatkode til at virke - jeg kontaktede dem så, og de skrev, at de ville overføre rabatkodens værdi til min konto, når ordren var gået igennem - hammergod service!
Kan klart anbefale Asos!

Sarah Mai vond deze beoordeling nuttig

Bad service and long delivery!!!

I'm very disappointed with Asos, I supposed to get my delivery on the next day, and it didn't come until the next 5 days. Even when I order items less than 20 pounds on Ebay it always arrives on time. Asos didn't manage to give me a call or anything and I was waiting for the items because I need to use it. Very disappointed very bad costumer service!

Great customer service via social media

Ok, so ASOS does *NOT* have a phone number, or live operators via instant messaging. They can't complete transactions for you, if you want to order over the phone or something. However, taking that into consideration, their customer service is very prompt.

I had a handful of snafus with my order at 2 AM, and had to stay up all night to make sure the items didn't go out of stock (one of which did). I contacted them on facebook multiple times, and I received a reply less than an hour later (usually within half an hour). They were very understanding, and did all they could to help. Although their email system is also pretty efficient, facebook would probably get you slightly faster answers.

I have yet to return anything from ASOS, but there are no restocking fees and shipping is free both ways--a rarity for online stores!

About as useful as a chocolate teapot!

I originally requested a refund for a jumper which I was not happy with back at the beginning of the month and still to this day have not received a refund for this item. After being passed around to different people more times than a blow up ball at a Justin Bieber concert I am still no closer to achieving what I am legally entitled to, a refund! I have never dealt with such incompetence in my life. I am expected to wait 4 hours each time I send an email just to be faced with someone different who makes me repeat myself. Is this not quite a basic request? ASOS seem very good at taking money from my account but not the other way around.

Caroline & Pauline Laroche vond deze beoordeling nuttig

Super fedt!

Jeg havde kigget her inde på trustpilot, for at sikre mig at jeg ikke blev narret! Der var så også bange røde stjerner! Men jeg tog chancen! Og folk brokker sig over at det dårlig service osv! Jeg synes at man skal acceptere at der måske er over 10000 mennesker som bestiller på en dag! At man måske bliver en af dem der skal vente et stykke tid inden varen kommer! Jeg bor i Denmark og synes det var super fed service og hurtigt og sikkert! Jeg kan klart anbefale Asos.com og super lækkert tøj til næsten ingen penge! Jeg fik 2 kjoler igår og faktisk en dag tidligere ind de har skrevet den ville komme! :-) kjolerne passer og er flotte og fine!

Delivered wrong shoes twice!

I am living in Denmark and a few months ago I ordered a pair of Superga Shoes at the ASOS webshop, along with some other items (sum approx. 200 $ - including a dress from ASOS' own collection). They sent me shoes in the wrong size and I immediately wrote back to them, and they agreed to cover my delivery expenses if I sent a valid proof of this and went to post it myself. All of this happened went well, and ASOS returned the money to my account. They informed me that they would sent me a new pair of shoes and when they came, they too was in the wrong size, but this time labelled in the right size by ASOS. I wrote to them and they sent my exactly the same answer as previously - no apology or personal reply - I had to sent the shoes back within 28 days to get the right shoes again. In my anxiety to have delivered a third pair of 'wrong shoes' I emailed them 5 identical emails, one every day, where I expressed my disappointment - which they did not reply. On the sixth day I wrote a new mail, where I asked directly why they did not answer my emails and they replied on the seventh day, that they would return to may on the eight day with a solution to my problem. And they did not. My patience is running low and furthermore they have not returned my money from the dress (wrong size, but my mistake in order) I mailed along with the first couple of shoes.
I strongly cannot recommend this shop to anyone, who does not have an enormous amount of patience.

Caroline in Denmark

Olivier Nicholas & Pauline Laroche vond deze beoordeling nuttig

Regular customer

Since I moved to live in Manchester, I've been a regular customer on Asos. Well, so far I've shopped there 4 times and each time, I found it great to shop. Good selection and excellent service. What more could a girl want? Recommended.

lidt forvirrende track and trace

Jeg er tilfreds med ordren, dog tog det lidt lang tid at få varen, men nok om det, for det hastede ikke, men når jeg så skulle ind og finde ud af hvor langt min ordre var, kunne jeg ikke helt finde ud af deres system.
Når jeg så endelig nogenlunde ud af det, så stod der bare hvornår den var bestilt og at den var shipped....
men alt i alt tilfreds!

God service, gratis levering og omhyggelig indpakning

Jeg bestilte kun for ca. 300 kr. og kunne alligevel benytte mig af gratis levering som jeg synes i sig selv er rigtig god service taget i betragtning af at varerne ikke bliver sendt fra Danmark. Varen kom efter ca. en uge.

Very Nice!

The product was as expected and they delivered on time! :-)

I will shop on ASOS again. + FREE delivery world wide! :3

Rigtig dårlig oplevelse og kundeservice!

Jeg har handlet hos ASOS flere gange uden problemer, men min nyeste handel blev også min sidste. Har aldrig oplevet så dårlig kundeservice, der gange simpelt ikke svarer på de spørgsmål man stiller! Har stadig ikke modtaget min pakke, selvom det er over en måned siden jeg har bestilt, og svaret man får i kundeservice er efter 12(!!!) mails, at jeg skal spørge mine naboer om de har pakken, og at de ikke kan refundere mine penge, hvis ikke de får pakken retur med posten?! Så jeg står nu uden penge og uden varer, og med en kunde"service", der ikke hjælper overhovedet!

Har nu, 2,5 måned senere, og mange mange mails, fået pengene retur. Flot.

Caroline & Kristina Scholtz vond deze beoordeling nuttig

Tilfreds

Var godt tilfreds med de bestilte ting. Dog er det lidt uoverskueligt at der er så mange ting på hjemmesiden, men det må man vist betegne som et luksusproblem :) Godt tilfreds med min handel.