Auto Europe US Beoordelingen

Auto Europe US Beoordelingen

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Beoordeling door bevestigde koper

excellent experience

I rented cars in Dubrovnik and Brussels with auto europe and had good experiences in both locations.
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Beoordeling door bevestigde koper

Received excellent customer service!

I had friends visiting from America a needed
a few extra seats to get out to the gorgeous Welsh beaches. Rented a Fiat 500l. It was super cute and fun to drive. I was able to return it on Monday at no extra cost which was very convenient.
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Beoordeling door bevestigde koper

I always use AutoEurope to rent a car in Newcastle, England

Your prices are unbeatable and the customer service I receive is great. I never have to wait in line and I always have an automatic car waiting for me clean and ready to go!
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Beoordeling door bevestigde koper

deceitful business practices

basically, the quote was $129. the amount I paid was $129 + EUR78 (=$109). Total = $238. In other words the quote was at 50% of the actual price. If I had the full picture, when I booked via kayak, AutoEurope would not have been to cheapest and I would not have gone for them. And that is deceitful.

The response from AutoEurope will be: check our ts and cs. And I did beforehand. I saw the 20% surcharge, tax, or whatever it was. I did not see the minimum EUR50. That required some digging into the document. I can understand that quote is not always what you pay. however, where I draw the line is when the quote is half of what I will pay. Or, the actual amount is double what you quoted me. that is not acceptable. your systems should have rules in place when the quote is that far off and serve up a proper quote.

Hence AutoEurope has deceitful business practices!
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Beoordeling door bevestigde koper

Bedlam

We booked in advance,when we arrived at Heathrow we had to wait 2 and a half hours until they could find us a car,this is totally unacceptable this has happened before
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Beoordeling door bevestigde koper

Don't rent a car from this agency. My car was not available when I came to pick it up, although I had reserved and prepaid several weeks earlier.

Reserved and prepaid a car for 3 days in Bamberg, Germany. Wasn't able to pick it up the first day, and the phone number on the e-receipt was answered by a hair salon. Arrived first thing on day 2, expected the car to be available. It had been rented to another and nothing was available. The customer service rep offered no solution. There was no attempt to call or email us to inquire whether we still wanted the car, even though we had prepaid for the car. This was a very frustrating experience. We rented through AutoEurope because of its affiliation with Avis, but will not patronize this company again.
Autoeurope

Antwoord van Autoeurope

Dear Mr. Paelking,

I apologize for your experience and would very much like the opportunity to have you back as a client. We have cancelled your booking and issued a full refund. If you do see your way to rent with us again in the future and are unable to pickup your car as originally reserved, please do contact Auto Europe and we can always arrange to change your pickup date and time with our suppliers. We are open 24 hours a day and offer toll free numbers from all major European countries to reach our office in the USA.

Best regards,
Brian

Auto Europe
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Beoordeling door bevestigde koper

over charged

They charged my card 183.87 without an explanation. I would like to know why? So right my experienced sucked with this company.
Autoeurope

Antwoord van Autoeurope

Dear Mr. Allen,

I apologize for your poor experience, we strive to offer the best customer service & rates in the industry.

I have sent your information to our Customer Service Department to look into the charge you mentioned above. An agent will follow up with you with an explanation of the charges by the local supplier or if they require any further details from you.

Best regards,
Brian

Auto Europe
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Beoordeling door bevestigde koper

Good Service and Good Price

Needed a car for 10 days and the total price for a impact car of $199 was quite competitive. Pick up and drop off were without problems and the Ford Cmax performed very well .
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Beoordeling door bevestigde koper

Auto Europe High On My List!

I will continue to use Auto Europe when renting autos out of the U.S. Excellent service overall.
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Beoordeling door bevestigde koper

Excellent experience with reps, but info re: drop off charges was way off on one rental

I used Auto Europe for 5 rentals in Australia and New Zealand. I was very pleased with the personal contact with reps by phone. They were helpful and well informed. I felt that had my best interests at heart, and I think the rates I got were quite competitive. The only downside was an extreme error re: drop off charges when I rented a car one way from Cairns to Brisbane, Australia. I was advised the drop off charges would be approximately $75 when in fact the charges were more than $280. I am in contact with Auto Europe currently and am hopeful of a favorable resolution to this unfortunate situation.
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Beoordeling door bevestigde koper

Really solid and easy to deal with from the USA

Booking was easy, getting the car was easy and there were no hassles. I was a little surprised that they charged my credit card when I made the reservation, instead of at the time I picked up the car, but that wasn't really a problem.

Good experience all around and would be happy to rent from Auto Europe again!
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Beoordeling door bevestigde koper

Best pricing I could find!

The rental process with AutoEurope was smooth. Their website was very intuitive and user-friendly. The purchasing process, along with instructions on how to access the vehicle left little room for questions. Overall, it was a good experience. The pricing for the car was the lowest available - and who doesn't enjoy finding a great deal!
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Beoordeling door bevestigde koper

Very professional, but watch out for hidden costs!

The rental was pretty much standard without any outstanding pluses or minuses other than the following: The person who inspected the car before we drove it off the lot noticed damage to the car that was not on the initial form. Had he not noticed this before we drove out, we would likely have been charged for this damage which we clearly did not do.
On the minus side, there were several hidden charges that added up to a significant additional amount of money to be paid at the end of the rental. An airport convenience charge of 55 Euros (about $75.00) was added to our bill just because we picked the car up at the airport. In addition, taxes which were not included in our original bill were also added to the charges, coming to a total of about $100.00 extra dollars. I will dispute these charges with the credit card company, but since I have already paid them, I'm not optimistic I'll ever see that money again.
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Beoordeling door bevestigde koper

Beware of Insurance!

Auto Europe appear cheaper than other rental companies because their quotes don't include full insurance, unlike a lot of other rental companies. They give the impression insurance is included when you are shopping for quotes, the reality is that the insurance they mention is effectively pointless, as it isn't deemed sufficient coverage by the rental companies who supply the cars at the airport. After booking, I got a confusingly worded email from them that talked about insurance, however I concluded their included insurance would be sufficient - it wasn't! You MUST get full rental car insurance, as the car will not be released to you if you don't have it. I ended up having to pay for insurance when I picked the car up, which doubled the cost of the rental.
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Beoordeling door bevestigde koper

Good price - extras at airport though

Good price from Autoeurope, then you get to the airport and they charge additional fees (which aren't too bad), but then you are told that to reduce the excess (no matter who's fault) down from $4,000 you have to pay each day what you paid for the car in the first place! So final price is actually double the rate you pay when you pay through the site.
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Beoordeling door bevestigde koper

Great car, great service, lousy insurance rates.

Service was fast, courteous, at pick up and return. Car had less than 3,000 miles and was clean and quiet. However, was told (Europcar/National) that what I had paid included basically negligible insurance. The extra insurance ($332) cost over twice as much as the car rental fee ($142). I was not happy.
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Beoordeling door bevestigde koper

excellent statt, great auto. good price

The agent at the airport was wonderful, he went the extra mile to make sure we had a good experience.
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Beoordeling door bevestigde koper

Always an easy rental with Auto Europe

I travel monthly, and I nearly always use Auto Europe for my car rentals. My reservation is always easy, my car is always waiting, and the employees are always polite and professional. I would recommend Auto Europe to anyone.
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Beoordeling door bevestigde koper

READ THE FINE PRINT!

Be very careful! -- If you rent a car from a train station or airport, there is going to be a heavy tax involved, which is not included in the autoeurope US price. So, it may look like you're getting a great deal, but then you show up to the rental desk and you get slammed with a big fee. It is clear that they try and hide this fact from customers by putting it in fine print on their website. My suggestion: rent a car directly from a provider, such as Hertz, Avis, etc, and don't go through a middle man such as Autoeurope. That way, even if there are extra taxes, you see it in the price online, so you know exactly what you're paying for. In other words, there are no surprises.
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Beoordeling door bevestigde koper

Trouble free from start to finish

Easy to book and great value with a second driver included in the cost (this is about £8 per day picking up in London). The one downside that applies to nearly all rentals at Heathrow London is the pick up is so far out at the perimeter it may as well be offsite. Having said that the wait for the bus was under 10 minutes. No lines for pick up this trip and a good choice of vehicles from National. Yes, you have a choice of any vehicle in the class booked which gives you a bit more flexibility. Drop off equally simple and at this location the drop off bays are covered which is a bonus with all the rain and the receipt is issued without going into the main building. Again a wait of less than 10 minutes for a shuttle bus to terminal 5

Autoeurope Support

Over dit bedrijf

Auto Europe offers discount car rental services, discount airfare, and discount hotel reservations.

Bezoek Auto Europe US

Contact informatie

Ons nummer is 888-223-5555
Ons adres is 39 Commercial Street
04101 Portland, Maine
Verenigde Staten

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