Brilliance was extremely helpful, I used their online customer support to request documentation for diamonds I was interested in and each time they provided me with all the information I requested quickly.
I ended up purchasing a diamond and my fiance tells me constantly how much it sparkles, and about all of the comments she gets from friends and even strangers on the street. I highly recommend Brilliance -- always make sure you put in the time and research a purchase like this requires; Brilliance is a great tool for research and so helpful!
-A Happy Customer
I decided to get a custom ring made with Brilliance and it was the right decision! The experience was amazing! The ring is beautiful and I got exactly what I wanted for more than half the price! When I had doubts about the design of the ring, I was transferred directly to the designer who took the time to listen, explain everything and fix every detail. I've never in my life experienced such great customer service! I will be buying again from Brilliance!
Buying your first diamond can be stressful...especially if you are a guy. I knew nothing about diamonds until I wanted to get married, I came across this site and never left.
The service that they provide is outstanding and will make you a lifelong customer.
We had our house broken into and my wife's original wedding ring was stolen. This ring was a great value and kim helped out so much with the purchase. She was honest and described the diamonds perfectly. My wife is thrilled with the product and even thought it was fake at first because of how "shiny" it is. Thank you guys again!
We bought our wedding rings from Brilliance and we needed them quickly. They got them to us when they said they would. The rings are beautiful and the prices can't be beat. The level of customer service was a breath of fresh air and it speaks volumes to customers like me. I will definitely buy from Brilliance again, as well as recommend them to others!
It was a good experience buying diamonds with brilliance.
Excelent service, quick answer and the best prices into this market.
They just need to improve payment methods. They need to get involved with globalization.
I mean, they didnt want to accept my valid worldwide credit card as paymenth method just because it wasnt a US bank credit card.
Finally they accepted and we made business.
It was a good experience and could have been an excelent
I purchased a diamond engagement ring, and two wedding bands, in January 2013. Anthony and others I spoke to at Brilliance were great in helping me choose the right diamond. The rings are beautiful and shipped quickly. We've had them independently appraised at higher than the purchase price. Thanks, Brilliance.
I wanted to create a custom engagement ring and did a bunch of research on the 4C's for diamonds. I set out on my quest to a half dozen local jewelry shops. Everyone said they could create a custom ring but the price range was staggering. Finding the right diamond was turning out to be a real chore. Then I decided to look online and came across Brilliance.com. I was very pleased to find numerous diamonds with online certification reports. I worked with Anthony, a diamond representative, with no pressure ... only good questions for me and very educated assistance. Within a short time I was provided with 3-4 choices to consider. The next day we talked again and I decided on the diamond. I was put in touch with Sarah to design the ring. I provided a rough sketch and we talked twice. I few days later Sarah emailed a graphic file that contained computer generated rendering of the engagement ring and wedding band. I requested a few modifications and the next day I finalized the design. Within 30 days I received the rings. They are stunning and just the way I imagined them to be. I was completely satisfied with my experience with Brilliance.com and you should not be concerned at all with buying online. You get great service, more options and a price you will feel good about paying!
First things first – Brilliance is trustworthy, professional and timely!
My engagement ring hunt first started with all the big players: Tiffany’s, Diamond Brothers, Zales, Jared and Diamond Discounters. Then I visited the small mom and pop stores along with LA diamond district. The amount of different pricing strategies and reasons for why I should buy from one versus another was nauseating. I realized I needed to home in exactly what I wanted, 4 C’s, GIA and most important diamond dimension, perfect square, weight, depth and table depth. Now I was talking apples to apples with every dealer. This made price comparing much more clear.
Once I collected this data, only 3 places had diamonds that matched. The highest price was Tiffany’s due to their patent cut but then Jared and then a LA diamond district dealer. When I asked why more expensive they all had there crazy reasons. It really comes down to overhead and how many middle men are in the picture.
I then decided; I will look online to see if there is anyone out there I am missing. WAMOO – Brilliance popped on my radar screen. I entered my criteria and found 6 diamonds that all matched for WAY CHEAPER! I immediately called Brilliance to see if they really had a person behind this website. Sure enough Evan answered the phone. I drilled him with a million skeptic questions. He answered all of them very professionally and with understanding. I then got online and looked for any reviews of people getting ripped off. I found only one negative review of something very minor. There were hundreds more, all very positive. I talked to my friends and family and they said I was crazy to buy a diamond online.
I then took the quotes to all the big retail stores and said – what gives? Why can they offer a much better price. They filled my head with all sorts of scare tactics – what if its chipped, cracked or falls out of the setting. Who knows if you even get it in the mail. They tried everything to discourage me. But the price savings was just too good to resist….so I took the gamble.
As soon as I got the ring I took it to the GIA headquarters in Carlsbad CA. to see if it truly checked out. Sure enough, it matched the paperwork to the T that Brilliance sent me. I was floored and extremely relieved. I saved thousands of dollars!!! Furthermore, they matched my custom setting and wedding band perfectly! I could not believe how perfect it matched. If you want the best price, service and piece of mind – go nowhere else!
All the people at Brilliance are wonderful: Evan, Tracy Powers, Jacob Ohayou and many more. Thank you for the wonderful experience.
If you are smart buyer who wants to beat the retail pricing, this is the place for you.
After 2 months of extensive research and several price quotes from local/online stores I found brilliance to have the best price for the Diamond I was looking for. Finally, I bought a GIA certified IF Cushion Cut diamond and price/quality is unmatched. It is a gorgeous ring and I received several compliments from my colleagues and friends and I am a very happy customer!!!
Anthony helped me through the process very patiently... He didn’t hesitate to answer any of my questions... which is important to me because I read/research/question a lot. He sent me the image of the diamond /checked with the Diamond cutter to confirm on the look (cushions have different looks) / and helped me decide the setting. He made this a very simple process.
I have no complaints about brilliance.com. I found a couple of diamonds I was interested in purchasing. Three to be exact. I called Brilliance.com to speak with a representative for her opinion of the diamonds I had narrowed it down to. She helped me to make the correct decision. I purchased online via credit card and it was shipped to me very quickly. I only purchased the diamond, not a ring. I got the diamond appraised as soon as I received it and it was exactly as it was described on the website. It matched the GIA report exactly. I would highly recommend going through Brilliance.com to purchase jewelry.
Brilliance provides excellent service and is an extremely trustworthy business. Looked at several on line diamond wholesalers and Brilliance had exactly what I was looking for. They work hard to make you feel very comfortable. I highly recommend Brilliance for purchases and design. And I love my new ring!
Brilliance worked with my fiance and made us the most amazing engagement ring we could ask for. They let us send in pictures of rings we picked and combined all the aspects of those rings we loved. They created a one of a kind ring that no one else will have. I am not sure if it is my demeanor (because I love my ring so much) or if the ring just stands out that much, but everywhere I go people comment on it. I don't think you can go wrong using this company and we will certainly be back for the wedding band.
My fiance worked with Anthony to pick out the center diamond and to coordinate with and had nothing but great things to say about him and everyone at brilliance.com. He said that they made the experience so much easier and much more pleasant than dealing with the brick and mortar chain jewelry stores.
We would both highly recommend brilliance.com to our friends and family and anyone looking for a great place to find jewelry at a great price and amazing customer service!
Brillance gave me one of the most beautiful rings I have ever seen. It was a great price, very high quality and beautiful! My finance loved it and cannot stop looking at it. I am highly satisfied with the diamond and Brilliance and I would recommend it to all my friends and family. Thank you!
Look, this is an unnerving process to begin with and for those of you who (like me) are a bit skeptical, let me put you at ease. Brilliance.com was an exceptional experience, hands down. The Brilliance team (Tracy, Simon, Anthony) worked tirelessly to process my order on an expedited basis, providing me with several updates along the way. They provided outstanding customer service and delivered a breathtaking result. My fiancé was blown away. I did a tremendous amount of research and found that Brilliance provided the best value and service than any other website or local jeweler. You will not be disappointed. I refer them to my friends and I am placing my order for wedding bands today.
Brilliance helped me to design a custom engagement and wedding ring, pick a diamond all well within my budget. I would not have been able to afford the same designer ring from a retail store. The result was an amazing set that exceeded my expectations! Because it was a custom set it did take a bit of time to create, but the results and the price made the wait well worth it.
My buddy recommended Brilliance after he bought a loose diamond from them to use on his girlfriend's engagement ring. I was planning on proposing to my girlfriend as well, but had never bought any expensive jewelry, much less a diamond. I was very skeptic about purchasing a diamond over the internet, but all my fears were quickly put to rest once I visited the website. Brilliance had anything and everything I needed to educate myself about the different aspects and qualities of a diamond, and their customer service was great! With their help I found the perfect diamond and my fiancé gets complimented all the time about how gorgeous her ring is. Once it's time to buy her band, you better believe I'll be going to Brilliance again.
Alla Murchick vond deze beoordeling nuttig
I was originally just looking for wholesale loose diamonds, but when I found that they could also make custom rings I got really excited. I was skeptical or buying a ring online without seeing it first, but after reading reviews and talking to a representative, all my worries were put to rest. They worked with me to get the right stone, and to get the ring looking just how I wanted. The renderings they send you look exactly like the ring will look! The final product was amazing! She loved it, all of her friends loved it, even her father joked that I was trying to make him look bad!
I recently ordered wedding bands for me and my wife from Brilliance.com and would highly recommend ordering from them. Their selection is terrific and wide-ranging, to suit any number of tastes (and budgets). We absolutely loved the rings that we ordered. However I'd say the best part of ordering from Brilliance was the excellent customer service that we received. We had several email exchanges with representatives with various questions that we had about sizing and designs; the responses and recommendations that we received were helpful and insightful as we narrowed down our search for the perfect pair of bands. I will definitely do business with them again.
I ordered a custom ring on short notice and they worked to get my order completed in under two weeks. The ring turned out to be amazing and my fiancé is in love with it. Everyone compliments her since the design is out of this world. Craftsmanship is excellent as well as the price!
My 20th anniversary is coming up so I wanted to get something special for my wife. The diamond I gave her initially was a .50 carat, G color, SI1. Very nice, but wanted more. I spent nearly a year learning everything I could about diamonds, and then decided to go for it. Without question, Brilliance was the easiest site to use, and had the widest selection I could find. I also was set on GIA certifications, nothing less.
Being a skeptic, I decided to order a second .50 carat, G color, SI1 diamond from them. This would become the second of two outer stones on my wife's new 3 stone ring. Brilliance delivered an almost perfect match, at a fair price, and when they said they would.
Now for the big dive. I was happy with the first stone, so spent about another month looking for the perfect center stone. There it was. A perfect E color, VS1, and at a price I could afford. Again, Brilliance came through as promised.
Next step, getting the ring built. This piece I can credit Brilliance for, but the stones they spld me are awsome! My wife now has her dream ring, and with the pricing from Brilliance the ring appraised for 30% more than I have invested. Now that's a great investment, and my wife is veryy happy to boot.
Next time I am in the market for a diamond there will be only one stop for me, Brilliance.com. Their product and staff top notch, you should stop looking now and go to Brilliance.com!
Had some hesitations about ordering a diamond online without ever seeing it, but I was very happy and impressed with Brilliance!! The customer service was excellent and I would recommend this website to anybody and everybody who would listen!! Oh and the diamond was gorgeous and about $2500 cheaper than it was in the jewelry store!
After ordering the diamond I thought my wife wanted, she changed her mind. Brilliance Customer Service was very responsive and took back the wrong one and sent out the correct one. They were very easy to work with and very helpfully. I would buy from them again.
Alla Murchick vond deze beoordeling nuttig
The Brilliance website provides a easy-to-use interface for searching for settings and stones for relatively cheap prices as compared to other online options. After going into a store with my fiancee to figure out what type of setting she liked, we searched on the brilliance website and found a setting which matched what she was looking for for a significantly cheaper price. I took the effort of finding the perfect diamond for her. I'll summarize the pros and the cons of my experience:
- It's very easy to do price comparison with online shopping. It's sometimes even possible to find the same diamond for sale on other websites based on noticing them reference the same grading report
- You don't feel pressured to make a purchase like when you're at a store. Also, you can take all the time you need with online shopping.
- You can't look at the diamond physically, and you have to rely on the visual interpretation of the stone (which can be 3rd party if the description was given to the Brilliance rep from the dealer)
- Returns can take some time and you have a 30 day window
For the first diamond I ordered, I was told it was eye clean. Granted, I was taking a chance with an EGL SI2, but I was told by the rep that "it looks very nice and I cannot see any inclusions." I also received a fuzzy photo of the stone (not a detailed one like that are on some websites with pictures of stones). Unfortunately, when I received the diamond in person, within 3 seconds I saw a very noticeable inclusion directly under the table. So, I had to return the diamond and pay for shipping insurance which came to about $30. The cost wasn't a big deal, but the process took some time for me to return the ring and get a new stone (with the same setting).
I made the purchase on Jan 2, and the order was returned on Jan 28th (after returning the ring the next day!). So, that's 26 days later with a 30 day window allowed for returns! Phew!! Due to the lengthy return processing time, I had to purchase another setting + diamond prior to receiving my credit for the return.
I purchased a smaller diamond that was GIA certified (SI1) with no problems, but the return process was slightly frustrating, considering I had a proposal planned, which I had to push back. Also, for some reason, there was an error putting the credit back to my credit card. After a week after I was promised the credit back on the card for the return, but I still didn't see anything, so I called Brilliance back. After talking to the CEO, he verified I would see it within the next couple of days. He seemed like he was genuinely willing to help me, and it was an issue that he would take care of; however, ultimately, I didn't get the credit back on my card until a month after the return had been processed!
So, in summary, I think Brilliance has an excellent selection of settings, and good interface for finding the perfect diamond; however, the 30-day return policy makes the window for return slightly tight. Some other sites allow for a 60-day return policy which would've been nice. I wish I could've gotten a more accurate picture of the diamond and I have to disagree with the first stone as being considered eye clean. The return was a slightly hair raising, and I had to temporarily fund the purchase of 2 diamond rings. The credit took almost two months to appear back on my card from when I made the order, even though I returned the first ring the day after I received it. Ultimately, however, I think I got a great ring with a great price with the second order.
So, overall, my rating is 3.5 stars out of 5 (which I rounded up to 4 stars).
I was nervous when I first considered buying a ring on-line. So, I investigated Brilliance thoroughly before I decided to move forward. They had great reviews for service and excellent feedback on value. My fiance and I had found a ring in a local jewelry store which she loved. I am cost conscious, which I understand should not be the case when shopping for a wedding ring. But, I always look, always shop around. After a thorough investigation of the site, I decided to continue the purchase through Brilliance. I initially spoke with a customer service rep, who directed me to a number of diamonds, in my price range, that would be suitable for the setting I had chosen. Then, after the purchase, they followed through on delivery. And, after the ring was delivered, they asked me if I was happy with my purchase, an actual inquiry, not an automated survey or computerized feedback response. From start to finish, I felt that they truly valued me as a customer, which I found to be extremely refreshing. I recommend Brilliance to anyone who is value conscious, wants great customer service, and enjoys feeling appreciated as a customer.
Definitely go with Brilliance when purchasing loose diamonds. After comparing several other companies, some popularly known and some not, we didnt have any problems settling on getting what we wanted from Brilliance. The choice is amazing and the prices elsewhere for what we wanted didn't come close to the price offered by Brilliance. After we purchased our diamond, we had it appraised for insurance purposes and our appraiser couldn't believe what we paid for it for its quality. We are very happy and impressed with Brilliance. Using the site when purchasing was very simple and delivery was very efficient. 5 stars! :D
I've run the full gamut with Brilliance and received superb service at each step. I started out with a large stone engagement ring that had a little too much fluorescence. So I returned it and accepted help the second time selecting a GIA stone. Same thing with the wedding band. We decided we liked fewer larger stones rather than more and smaller. So again, we returned her band and had a new custom band designed and delivered in 3 weeks against the deadline of the wedding. I found a band at Costco for my ring which Brilliance created for me in palladium at basically the same price I would have paid for white gold.
I can't say enough about the level of customer service we received, as well as the value and beauty of the products we received. You get the personal attention of a hometown jewelry store without the hard sell of a chain at a price that blows either one out of the water.
Last summer, I was in a wedding and the groom had used brilliance.com to create the ring for his bride. He recommended it to me and when it came time to start thinking about buying a ring for my girl, the first place I went to was brilliance.com. I used the chat option available on the website and afterwards I was sold on the work they did. I went with brilliance.com for my custom engagement ring and wedding band, the couldn't be happier with the final product. Correspondence throughout the design process was incredible fast and made me very confident that I chose the right company. I recommend brilliance.com for anyone wanting a custom engagement ring or for the purchasing of loose diamonds!
I ordered a custom designed engagement ring at brilliance.com. After I sent my sketches (and I am really not a designer) to the brilliance team, they immediately started to send me computer designed models. A few changes were necessary, but after 2 weeks the final sketch was ready.
I payed my ring per paypal, which is great due to the safety. In the remaining 2 week the brilliance team processed my order, so that the ring could arrive on time. My price range was between 1,000 and 2,000 $ and brilliance.com met it with a ring of 1,600 $ including small diamonds.
I am totally satiesfied. Great communication, super price and fast delivery.
For our 10th anniversary, I wanted to surprise my wife with a re-set engagement ring. I was never really happy with the ring I had picked out so long ago. I had been searching stores and the web for something unique, but everything seemed to be more of the same. A co-worker of mine steered me toward Brilliance, and I immediately found what I had been looking for. The detailing on the antique ring was beautiful and flawless. I couldn't order it fast enough.
Customer service was great! The production manager responded soon after ordering just to touch base and clarify what I wanted.
The ring arrived just as it was pictured, and my wife loved it!
After doing much local shopping. I was disappointed to find what it seamed I could afford. After doing some research online I learned much more about diamonds and the many ways they are graded. When I finally found Brilliance I was surprised to find the shear number of options. When I begun comparing the few graded stones I was shown in person I couldn't believe how much more I could suddenly "afford". Like anyone I was hesitant to buy online however both my fiancé and I couldn't be happier. She never expected what I was able to put on her finger after our local shopping experience.
At first I was unsure about buying a diamond before seeing it, but the help I received from Anthony, my Brilliance.com customer service agent and diamond expert, made me confident in Brilliance from the start. He guided me through the diamond-selection process for my fiancee's engagement ring, warning me against some of my initial choices and helping me find a better stone without trying to upsell.
I had done a lot of research about diamonds before making the first call, but learned far more from talking with him. For a few weeks, he helped me find the right center stone and I was always impressed by how prompt and courteous he was. There were a few occasions when I would send an email at 8pm and receive a reply within minutes, often getting on the phone to discuss the pros and cons of the pieces I was looking at.
The ring required some customization but was completed within the time that was promised, and when I received it, I took it to a trusted local jeweler who confirmed I had gotten a good deal. Even after getting the ring, before proposing, I shopped around locally just to be sure, and couldn't find anything that compared for the price in retail locations.
I would highly recommend Brilliance to anyone shopping for jewelry.
"I'm actually a jeweler who purchases loose diamonds to set into my rings to sell. I've had multiple purchases with Brilliance, since their prices are quite great. Although not quite "wholesale" as advertised (I can still get them at lesser-prices via true wholesale vendors who ONLY sell to wholesalers like jewelers), they're still pretty darn close! And I'm willing to pay that bit extra since Brilliance offers an enormous database of diamonds from all over the world. The selection is better than offered through my vendors, since I'm able to see them all laid out before me, with prices in plain view. Comparing is easy, and their shipping is even easier. And best of all, they offer amazing customer service! Every single member of their team has been so helpful, and truly cares about their clients. I've been a returning customer for years, and I plan to continue to be into the future."
My fiance proposed in November with a beautiful CZ ring in Cabo, and he wanted the both of us to design and pick out a ring when we got home. It was overwhelming at first, especially because we visited the retail stores and were met with some places that would take our information and never call or email back, or other places where it felt pressured, and we could never get a pulse point on whether or not we were getting a really good deal. It was important for him that I absolutely loved the ring, and it was equally important for me to have my fiance feeling like he got a great deal on a great ring. Can you tell we are also a frugal couple?
Our search was over at long last when we heard about Brilliance through a co-worker of my aunt's who had purchased a 2ct brilliant round cut at a great price. This co-worker was the type of guy that did months of research, so I knew immediately it was a reputable place. I was forwarded immediately to Jacqueline at my first request to looking at a GIA report. From there, Jacqueline never hesitated to get back to me, sometimes within minutes of my email. Besides her knowledge, what I liked and appreciated the most was her hospitality, and she was very personable so it didn't feel like a business transaction. That was important to us, because we trusted her.
After much going back and forth, and at one point taking a break from looking at rings, we finally found the perfect one, a 2ct brilliant radiant diamond to be set with trapezoid side stones. I should also mention that I actually found the stone on another website, but I wanted to go through Jacqueline because I liked working with her. Sure enough, she said that was no problem and took care of my request, even when the stone I found was on another website. Rachel designed a custom ring for us, and more than answered all the questions I had, and hesitations ( I had a lot). They understand that their clients need to be reassured, especially since from point A to Z you don't get a chance to physically look at it, and do a great job of reassuring you, and Rachel never rushed me or made me feel bad for asking so many questions. So patient! Tracy was great as well coordinating all the financial paperwork and making sure it was secure and safe.
Finally- getting the ring. It was so nerve-wracking and I called a couple times to ask about the status, afraid that I would miss the shipment or some other paranoid reason. I was pleasantly pleased to receive the ring in time for an event that weekend, which they weren't sure if they would be able to promise the delivery in time. I appreciated that they did all they could for me, and I did get it sooner than expected. I haven't taken it off since. :) I've had more than a few comments about the ring, and some commenting that they've never seen a ring sparkle that much before. We are thrilled and my breath is still taken away every time I look at our gorgeous ring.
Overall, I would of course recommend this place, and so much so that I'm planning on purchasing my fiance's band, and custom designing wedding band(s) through Brilliance, and with Jacqueline and team. Notice how I said bands, hehe, I drank the kool-aid and can't wait to put more sparkle on my already sparkling hand!
Briefly explain this, I did 3 months of research on diamonds, searching for the best price for high quality diamonds. I end up purchasing from Brilliance and compare my diamond to a typical jeweler, I saved around $1,000 - $1,500. Just compare their price online to a jeweler then you'll know. And its GIA or AGS certified, not EGL.
I purchased a single loose diamond for a custom engagement ring from Brilliance.com. There pricing was fantastic (less than 50% of local jeweler's in my area), and I was able to find the exact specification of the 4 C's I wanted. I especially like that they show the ideal/super ideal cut specs in addition to the GIA spec making it easy to compare all facets of a diamond when making a purchase.
I was able to find what I was looking for with much ease & without the pressure of sales people. This was my first purchase & I was skeptical, but when I got the diamond, to my surprise, it was more beautiful than I expected. When I took it to the jeweler to mount the loose diamond onto the ring, he said that the quality was just what the diamond was described as. It matched the description documented as I ordered it. The ordering process was easy to follow & the feedback I received on email was reassuring. I would definitely use this company, as it made a believer out of me.
Brilliance.com beat the price of every jeweler I went to in NY including a family jeweler and the famed NY Diamond District. I gave the ring to my fiance yesterday and she can't keep talking about how "sparkly" it is.
The people at Brilliance were very helpful throughout the process, and made many recommendations based on my budget.
I am 28 years old and will be recommending this site to ALL of my friends who will be getting engaged in the near future.
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