Fast delivery and good customer service.

I have now used this company for some time,
In the time I have used this company I have to contact customer service two time and have reciceived a good service every time.
1. I have ordered a wrong frame (my mistake) and whan to cancel my order, but it was already send. So I was ask by customer service to just not received the case and then it just returned and I got all my money back..

2. Ordered a new frame and have just received it and found some scratch. Contacted customer service and they looked at the picture I send to them and ask me to return the frame or received a discount. I accepted the discount..

If they have a system, so it was possible to cancelled a order, when it was not send yet, then I will have give the last star.

But I can only recommend this company and will continue to use it..

Excelent!

Free delivery to Ireland take 2(two) days!!!
Well packed goods..Reliable company.
Recommended.

Bad customer service and wrong delivering of goods.

HI all,
Sorry, but I can simply not recommend CRC for anything. I ordered a few items, amongst two Schwalbe Rocket Ron Evo 2,1*26" and got a pair of a lesser model. Their web said evo model, and 435 gramms. I got the wrong goods after many days, and I immediately sent them a notice of the wrong tires. After 3 days they said I ordered the wrong stuff myself, even though it was their fault. They also said I could just return the tires, and I will get my money back, but at my own expence. Since it's not my fault, I have written them again... I'll never ever recommend them to anyone, and will never make buisness with them again. Lousy shop with lousy customer care. Stay away and save yourself the trouble.
Will update, if I will hear from them again, and it turns out positively, and may change stars.
Best of luck!

Update: I finally called the company after some writing forth and back, as they told me to mail it back, but cost was nearly the same as the price for the goods, and this I told them on the phone. I lost working hours, telephone expenses and a lot of hassle. Finally they said they are sorry and offered me to just keep the wrong goods. Well, they could have done that in the fist place, as I honestly explained them the situation. So I have now changed the rating to 2 stars after all. Eventually one may look for bikediscount.de (not the same as bike-discount.de). I got the goods in three days. No prob´s. So I bought my XX1 group there instead.
Cheers,
Jacques.

ottimo sito per ricambi di biciclette

io da quasi 1 anno compro i pezzi qui, hanno i prezzi veramente bassi e competitiva, io sono veramente soddisfatto!

Awesome!! Highly recommended!!!

I use this company on a regular basis (weekly) and have never had a problem. Items come as described and in good time. They sell at a very competitive price. I have returned items before due to ordering the wrong size and they have have always refund my money with no questions asked. Would trust this company a great deal

Bon site, mais problème au niveau des délais de livraison

3 commandes passées depuis 1 ans. Ce site reste, à mon avis, le site disposant du plus grand choix de produit cycle à des prix très intéressant.
Par contre, le traitement des commandes peut être un peu long et, surtout, aucune de mes commandes n'a respecté le délai de livraison annoncé (compter 2 à 3 semaines, soit environ 10-12 jours ouvrés, pour un délai annoncé de 3 à 6 jours ouvrés). Personne, chez CRC, ne vous informera de la situation votre colis. Seul un formulaire de déclaration de perte vous sera envoyé, il sera à remplir si votre colis n'est pas livré dans les 15 jours ouvrés après l'envoi (soit 3 à 4 semaines). De plus, pas de suivi de colis pour une livraison standard.

2 orders in a month, both first class

I've ordered twice from CRC this month. Answer carbon riser bars and then SRAM XO front shifter. Both items were well priced, and delivered next day to mainland UK.

Website has fantastic range, fair prices and free returns labels are included in the box when you receive your item. Not had to call on them for customer service, but whilst all is well I've no reason to complain about anything.

Quick deliveries have kept me on the bike so one happy customer here!

Bon site

Trés bon site les prix sont trés attractif et pour le dirt et le street on trouve sont bonheur =)

horrible customer service

these guys have terrible service ...its hit or miss in the last 2 weeks i placed 3 orders ..first one was mysteriously discontinued after i ordered so there was no charge..second order was the same way mysteriously one of the parts was discontinued after i ordered ...they didnt charge me... but i paid for 2 day shipping it took 2 days to gather the order some came from dhl still waiting on parts from another currier over a week...they refunded my shipping..but i havent recieved it yet ...when the parts came 2 items were wrong i emailed to complain and they said sorry ...and mysteriously those parts in the color i ordered are discontinued ???? again....i sent them part numbers for new parts to replace them...they want me to pay shipping to return the wrong parts then they will asses and send me the new ones....they stopped replying too my emails when i told them im not payin for their mistake ...they should send me the new parts and when they arrive i will release the wrong stuff with the currier.....

Tom Makin vond deze beoordeling nuttig

A bike shop with a selection out of the ordinary./En cykelbutik med et udvalg ud over det sævanlige.

English.
I have soon bought for over 20.000kr bicycle parts from them, and I am generally very satisfied.

The negative:
Their prices fluctuate greatly, and you must do a thorough price check before you can say with certainty if CRC is cheaper or not.
The parts they sell are mostly of good quality, but I have been a bit unlucky with a few parts that were of poor quality.

The positive:
You may be lucky to find parts for half the price, and they have a very wide selection.
Fast delivery, about 2-4days. (as this is a foreign company, this is a reasonable delivery time)
I had to make a single complaint from them, about a "knog" bicycle lock, and they needed neither the old or other documentation to check my statements, they asked only whether I wanted a refund or a new sent. The new lock arrived three days later.


Dansk.
Jeg har snart købt for over 20.000kr cykeldele hos dem, og jeg er generelt meget tilfreds.

Det negative:
Deres priser svinger meget, og du skal lave et grundigt pristjek før du med sikkerhed kan sige om CRC er billigere eller ej.
De dele de sælger er for det meste af god kvalitet, men jeg har dog været lidt uheldig med nogle få dele, der var af dårlig kvalitet.

Det positive:
Du kan være heldig at finde dele til halv pris, og de har et meget bredt sortiment.
Hurtig levering, cirka 2-4dage. (da der er tale om et udelandsk selskab er dette en fornuftig leveringstid)
Jeg har skulle lave en enkelt reklamation hos dem, ang. en knog cykellås, og de behøvede hverken den gamle eller anden dokumentation for at tjekke mit udsagn, de spurgte blot om hvorvidt jeg ønskede pengene refunderet eller en ny tilsendt. Den nye lås ankom tre dage senere.

used several times, fast delivery, no problems

as per title, i have had no problems at all with CRC, delivery times are very good and prices are still competative

Great Product & Price, Fast Delivery

Thanks Chain Reaction! My new MTB shorts were a bargain and they're fantastic quality. Very quick delivery and will be using you again... x

pretty pretty good...

Ordered 3 times from these and spot on every time,even went smooth when i had to return a item(my fault)..
fantastic prices can be found also..

Ne respecte aucun délai - aucun suivi - à vos risques et périls!

Plusieurs commandes à ce jour effectués sur le site, mais définitivement j'arrête! Délai: faut compter 3 semaines, pour quelques jours annoncés! Il n'y a aucun suivi, personne n'est capable de vous dire ou se trouve le colis... donc s'il n'arrive jamais, vous pouvez vous assoir sur votre argent, parce que pour un remboursement ( délai un mois mini), ben il vous demandent de renvoyer la marchandise... comme elle est jamais arrivé...
Bref, le seul moyen est de prendre un envois recommandé hors de prix, plus aucun intérêt alors d'acheter sur ce site. Vraiment déçu, et surtout c'est vraiment à vos risques et périls - il y a des sites bien plus sérieux, même s'il peut y avoir quelques euros d'écart, et encore, cela n'est valable que pour certains produits d'appel! Réfléchissez bien avant de commander chez eux.

Full CC Charge - Items Missing - Not a word from CRC

I have made two purchases from CRC. The first one went flawless and I was therefore happy and comfortable to make a second order.

My second order consisted of 14 items in total. SKINS running stuff and some High 5 energy powder. Total order round $1.000.
Received confirmation that everything was OK and a notification from CRC when the complete shipment left their stock. So far so good...
Yesterday I received my package including packing list confirming the 14 items. Problem was, that the package only contained 12 items. Two SKINS items were missing...
I immediately phoned their customer service and was told that they were not able to deliver one of the two missing items after all (although I had confirmation that it was in fact in stock and dispatched to me) - and that the second item was - well in stock, so she would send it....
I asked what would have happened if I hadn't noticed this myself: She didn't know.
I asked if I would get my money back on the non-deliverable item. She said yes - but could't say when.
I asked if I would get a confirmation regarding the money that they would transfer back and the last SKINS item that she promised to ship. She replied that I would, but she didn't know when.

Today I haven't still heard a single peep from CRC and when I log in to my account on their website it still says, that all items on my order have been dispatched. My CC is still charged the full amount...

This kind of behavior would have been expected a few years ago when Internet Shopping was still hype. But to experience such a lame order management and customer service today - and from a company who claims to be the worlds largest in its field - offering "World Class E-commerce".... is simply not good enough.

Unless I receive a response from them within the next 24 hours with some kind of indication that they have my account under control, this was my last buy from CRC.

Cory Stephenson-Buckley & Richard Darling vond deze beoordeling nuttig

Sérieux et stock incroyable..

Depuis des années zéro souci, juste de penser à payer par Paypal pour éviter les frais de banque et se méfier du payement en ligne souvent piraté...

Har lavet mange handler

Jeg har købt mange ting og en årrække og jeg kan kun anbefale dem. Dog var en af tingene (drikkedunkholder) gået itu ved modtagelsen, men samlet set har jeg sparet mere end drikkedunkens pris så jeg er tilfreds

Consistently great service.

I decided to replace the majority of parts on my bike, and decided to order the majority of it through chain reaction cycles. This consisted of around 5 separate orders containing on average about 10 items each over the period of about a month. It also included multiple returns for items which did not fit or I just didn't want. The whole experience was hassle free, delivery was always quick, prices were always good, and returns were very simple. Returning an item is also free if the package is under a certain dimension. 30 x 30 x 60cm I believe. I will DEFINITELY use them again!

Super service og gode priser!

Det er let og finde det man skal bruge og gode priser. Bestilte en børnecykel og fik drikkedunk, proff. pedal nøgle osv. med gratis. Blev hurtigt leveret. Super shop!

Best out there

If you are cyclist enthusiast this is the site to go.
Free delivery on everything, best prices and good customer service.
Only one thing what let them down is the 1 class royal post delivery.
THese guy from royal post stole ehrm... package when I refused an order ( after talking to Chain reaction ) and it has been '' lost '' .
would be nice if there would be sing for delivery but other than that the chain reaction are amazing :)

sono il cliente molto fedele a CRC!

bellissimo sito di biciclette, ce praticamente tutto non manca mai!

Auch in Deutschland gut gestartet

Schnell, zuverlässig und wirklich gute Angebote. Auch sehr kulant bei Retouren. Sehr empfehlenswert.

Very quick delivery!!

I ordered some replacement pins for a set of mag pedals I have for my bike.

The pins turned up literally the next day, which was seriously rapid service.

I've not marked them with five stars due to the packaging being very excessive and bulky considering it was merely two packets of tiny screws, which would have fit in a padded envelope, as well as fit through my letter box, rather than two 'big' carboard boxes, which was neither practical or very 'eco friendly'.

However, this quibble aside it was a fast and efficient transaction, and I would certainly recommend them.

Grand choix

J'ai commandé plusieurs articles. Les tarifs sont intéressants mais on trouve parfois mieux sur les sites français. Par contre les délais de livraison ne sont des plus rapides, mais ça reste correct. Le petit + : la livraison gratuite, même pour un article à 2 € !!!

service 100%

Have used CRC loads of times now for parts,tyres and clothing and found them to be very reliable ,delivery isn't the quickest but always arrives well packed with all your items. I've sent back a few items and found the process flawless. Not the cheapest but so far the best.

The best

Have used chain reaction for my component requirement for my last 2 DH cycles. A absolute must and shall be ordering again soon for my next project a £3000 + DH monster

Perfect!

Bought tools for bike fixing and they're really nice.

The seller sent the itens really quick and was very nice when I had any questions.

Thanks!

Fungerer fint

Har købt varer flere gange. Fungerer fint. Ofte gode tilbud og fragtfri levering.

OK!!

Gode priser! Lidt lang ventetid, men fragten var gratis:-)

no problems

got what i wanted far cheaper then locally, with free fast delivery

Bon site fiable

Choix très important, pas forcément évident de s' y retrouver dans les descriptions produits.
Délais de livraisons très variables mais toujours livré et réponse aux questions assurées.

Over 7 Months to get a warrantee replacement part!

I bought a Blank Frank BMX bike for my son, and needed a replacement rear wheel due to the bearings being faulty. I contacted them on June 28th 2011 and sent the wheel back, as instructed. It took until 23 November to part-receive the replacement - that's very nearly 5 months! It was just the wheel, no tape to protect the inner-tube from the spokes, no freewheel, no inner-tube or tyre. It took me over 2 more months to get these parts out of them, and now I have to assemble it all myself! My son has gone off BMX'ing after losing a whole season. Very disappointing.

Cory Stephenson-Buckley vond deze beoordeling nuttig

Getting sloppy with poor communication

I like Chain Reaction Cycles and have used them for years but will not be using them anymore.

I ordered several products that say "in stock" on the website on several different occassions only to find after calling coustomer service that they do not have them and/ or have discontinued items.

CRC need to increase proactive communication. Sorry CRC but i'll be going elseware from now on.

Cory Stephenson-Buckley vond deze beoordeling nuttig

Great

Fantastic selection of products, nice prices, cheap delivery to Italy and great customer service.

Harold Urey & Milosz Brzezinski vond deze beoordeling nuttig

Impecable!

Excellent service, 3 différents achats dont un vélo complet, les délais de livraison précis, les prix tres corrects et en plus sans frais d'expédition !
Je recomande vivement!

Super service

best selection of products, nice prices, sometimes free delivery to Denmark (also) but super customer service!

Withdrawal on account, by no delivery

I ordered a pair of SIDI cycling shoes and they wrote me to inform that they were not able able to deliver, however they made an withdrawal on my account. I have got my money back, but they should check wheather they are able to deliver before they make a withdrawal!

Cory Stephenson-Buckley vond deze beoordeling nuttig

Den bedste online cykelforretning

Jeg bestilte en Cube LTD Team i søndags og den kom allerede torsdag. Ikke nok med det, var cyklen stort set køre klar og det eneste som skulle gøres var at sætte styret på og skrue pedalerne på. Gearne, gaflen og bremserne var allerede installeret, hvilket jeg ikke har oplevet før når jeg bestilt på adskillige danske hjemmeside som f.eks. Bikebuster. Derudover tilbød Chainreactioncycles fragtfri levering. Det er altså en grund til, at det er et verdens største cykelfirmaer.

Mvh. en meget tilfreds kunde

slow to process

order placed on 11th, showed as processing almost immediately.
No change in status since.
Reply from customer services blamed an unexpected problem and would try to process as soon as possible.
No indication of probable sending time.

Cory Stephenson-Buckley vond deze beoordeling nuttig

Recommended

My favorite cycle company