I have a big problem with comet. I bought tv with extended warranty. After 1.5 year in november 2012 it broke down so i called comet. they took my tv and said that it should takes a few days and they call me back. I havent had any info so i called them. They said that they was closing down and send my tv to warranty group. So i called warranty group and women said to me that they havent got my tv, that comet still have it. I called comet this week and they said that they lost my tv and they have to make investigation what had happened. I dont know what to do. I paid for it £800 and I want it back!!!maybe somebody has some clue how to solve this problem?
this company is a joke they just a buch of liars and theifs we bought a tv from them in cash and took the exentened warranty on it we had it going for a few mouths and it went faulty so we sent it back now we been trying to get the tv back with no luck and just a buch of lies dont trust any thing comet say to you and i would not go back to comet if it was the last store in the hight street do not buy any thing from them we are now talking with trading standards mrs bradley
We purchased a Hotpoint freezer in the liquidation sale last sunday as our old one had packed up. As we had no reason to believe it wouldn't work bought xmas food shopping too. So that later that day we could put in new said freezer. We got it home and it wouldn't work, they suggested we leave it off for 8 hours and try again. Still nothing. They then said they could send an engineer from Hotpoint, which they did. He arrived this morning to spend a few minutes with the machine, to turn it on and then say well leave it for a few hours and I'll call to see if it works if not it'll need a new part. Few hours went by no calls so my partner called them again, speaking to someone different to be told that the so called brand new freezer we purchased was in fact manufactured 5 years old!!! and was an ex display model and they can't give us a new replacement only repair it! Comet did not tell us it was ex-display and also did not tell us it was 5 years old and if it didn't work we wouldn't get a replacement. NO IMPRESSED AT ALL! we only got a £75.00 reduction of the full price as was a liquidation sale. Comet won't take it back yet Hotpoint won't replace someone is at fault and definately not us as the customer. We didn't have the money to purchase a new freezer but as our old one went wrong had no choice in the economic climate I feel we've been lied to and cheated.
As we all know Comet has been taken over by the administrators Deloitte.
I bought a Samsung television in September of 2008 and took out an extended warranty.The television developed a fault on 12/11/12.I rung Comet and was advised it was still business as usual and arranged for it to be picked up on the 15/11/12
From that day until today 10/12/12,I have been fobbed off and essentially 'led up the garden path' in regard to any inquiries regarding the repair.
Initially I was told the repair centre was awaiting a part.After a few calls ,I was told this part was due to arrive on the 3/12/12 and would be called that evening to arrange a return delivery.
On the 4/12/12 I called after no contact from Comet and was advised that the system was still showing that the part was delivered.However,there were no couriers that were contracted to deliver any stock for Comet.By this time I requested my television returned unrepaired.
To this the reply was ,there were no couriers to deliver my tv back.Secondly the repair centre would not allow me to come and get it myself due to health and safety.Also I could not hire a delivery company to get it back to me.
On 8/12/12 I spoke to the helpline again and was advised all stock was being returned to the depot and I should get a call the week beginning the 10/12/12 to arrange a delivery as they now had couriers.
I have phoned today 10/12/12 just to be advised that the part for my television was due on the 12/12/12.I have explained that I just wanted my television back as I had lost faith in their system.To this I was told there were actually no couriers in place and I could not have it back.
My extended warranty company have taken the position of :'a comet manager has to sign off stating that my television is beyond repair.Essentially it is as they have not got the part .
If the practices of Comet are not unlawful(keeping my property,unwilling to return,fully paid for) I certainly consider it unethical.
Kay Vick vond deze beoordeling nuttig
Purchased LG fridge freezer and within a few months or less the fridge stopped working and FF appeared on it. Comet did not even know what the problem was and they suggested pressing a button on top of fridge freezer. the man from insurance cover said he would phone my husband to see how it was but never phoned, the problem did not go away and they came out again but they are liars yes liars, when I phoned head office the lady was really nice ( well that is what I thought) and she told me that if the problems continued they would sort it out, guess what when it went wrong again they were not nice at all they did not want to know. I contacted consumers and they told me to write a letter and that the fridge freezer was not FIT FOR PURPOSE, I wrote to Comet and again they did not want to know and because my husband is not a well man I dropped what was going on with comet and even though we paid all that money for breakdown my husband fixes the fridge freezer, the freezer freezes to much and freezes the fridge and stops it working. After this all happened I said I would NEVER go back to this shop. The insurance cover was not worth the paper it was written on. the insurance made Comet a LOT OF MONEY for the company not the people
I have bought a tv yesterday for £107 (after sale). Today I went to Currys to buy a washing machine so I have also had a look on tv's. Turns out I have overpaid by £20!! I have called my local store to arrange a return BUT apparently there were massive signs that they do not do returns. I do have a very good vision but I havent seen a single sign saying that. Its good that they are closing the company down! I would never buy from them again!
Always found the staff very helpful at my local store and the range of products seemed fair. Price was also comparable with others in the same sector with delivery about the same. Not good to see a major brand disappear as I feel this will lead to a general increase in prices...
Before Comet's liquidation was announced I went with my wife to their HA4 store with the intention of buying a new microwave oven. There was a big display of different makes and models, where we spent a good 15 minutes examining them, making notes and even measuring them with a tape we'd taken. During this time not one member of staff came anywhere near us, they were mostly standing around in the tills area. It's not as if they were busy, either, there were only 3 or 4 other customers in the store. We were far from impressed and decided someone else deserved our money more.
Then my father-in-law went to the same store to buy a new freezer. After looking at the stock, he wanted further information and had to go an find an assistant, who turned out to be completely disinterested and was of little help.
Like my wife and I before him, he bought elsewhere.
i purchased a Hotpoint washing machine yesterday in the liquidation sale, it was a display model. when installing it there were no covers for the retaining bolts, the waste pipe bend was missing, the rubber door seal was twisted, and had been pulled away at the bottom. i returned the next day and was given the bend and blanks but told that the door seal was normal even though all the other ones in the shop were sealed correctly (this would have leaked water at a fair rate all over the kitchen floor), ON CHECKING THE PRICE I PAID THE SAME AS I WOULD HAVE IF PURCHASED AT JOHN LEWIS AND RECEIVED A 2 YEAR WARRANTY
i also purchased a boxed hp printer it had been used and hardly any black ink in, they didn’t even give me a black cartridge
the ethnic manager was aggressive and treated you like a moron
DO NOT PURCHASE ANYTHING IN THE CLOSING DOWN SALE. ITS CHEAPER AT JOHN LEWIS AND YOU DONT GET SOLD USED CUSTOMER RETURNS.
Purchased a tumble dryer from the information on the sales ticket. When I got home is was a condensing dryer which I did not want so Comet are falsely listing specifications and after contacting the store they refused to do anything about it they won't even exchange it with service like this its a good job they won't be around much longer.
Went into store after purchasing a Russell Hobbs blender it was a display item. This manager even packed in the box and told me they have no more stock since 2 weeks...sounds fishy.
Went home luckily decided to use blender put some fruits to make a smoothie. We have a moulinex blender (5 years old) but is good little noise. When i switched the RH blender theat was the biggest mistake....noise my neighbours would have complained. Sounded like a cement mixer. Neither did it blend all the fruits properly.
Went back to store frantically as it getting late. The sales assistant was told about it and tried it with water....oh it sounds normal...got an "opinion" for what its worth from her colleague..she said its not faulty but normal then a customer standing nearby (dressed like a spiv may i add) butted in...sounds normal. Obviously trying to make out it was in a fit state.
However i knew what their game was about ...i made a fuss about it. She asked the same manager and eventually she said oh the lid is loose...we'll exchange it for that reason! Not because of the noise.
To be honest they were pathetic didnt give a damn and made excuses and i am still saddened at what a total loss the customers will suffer. Seing people scrambling to buy ipads, TV, etc they will have a shock if a fault occurs.
Had to wait ages also before anyone came to serve me as they needed someone to refund and exchange on the till....typical Comet lousy in all accounts.....be warned...they deserve everything for their incompetance!
I purchased a Samsung DVD from Comet 4 weeks ago, which has turned out to be faulty.
I returned to the store today to ask for a refund or exchange, only to be told that Comet could not do anything. They simply told me to contact Samsung myself.
I referred to the Sale of Goods Act 1979, which states that goods supplied by a retailer must be fit for purpose. They replied that they did not abide by this, and that they could not give me a refund.
Whilst I was in the store, Comet were continuing to trade as normal, although people were unaware that they would not be able to return faulty goods to them.
I am very angry, and would advise others NEVER to purchase from Comet. Their customer service stinks!
I have read several reports that suggest that Comet may go into administration in the next few days. When other companies have gone into administration they have stopped honouring gift vouchers.
This could leave you seriously out of pocket.
If you do buy from Comet try to take it away today, failing that and it's over £100 put it on Credit card as part of the credit agreement with the provider means you get some additional protection.
This may apply to items over £100 that are in part paid for on Credit card.
I purchased an upright freezer in August 2012. Two weeks ago I got up to find the whole contents defrosted. They refused to refund the loss of food. Two days later (Friday) an engineer came out and told me he didn't do refrigeration! I called Comet and complianed about wasting my time and they phoned an endineer to get them to call me Monday.So I had to wait until Monday for another engineer to call to make an appointment for Tuesday. He came out and said he thought he knew what it was but the part was not in stock. When I asked how long it would take he said it could take days, maybe months. I phoned Comet again and they "escalated" my problem. On Wednesday they called to say the part was in stock and being sent to the engineer. I called said engineer (AMR) three times but he has not returned my calls. So another call to Comet today and they will "escalate" it again. I have called Consumer Direct who have advised me I am entitled to ask for a refund less a reasonable amount for the time I have had the freezer. Well I reckon it should last at least 5 years so £249 divided by 5 (years) and then by 12 (months) x 2 (for the 2 months it lasted) is £8.30. I'd be happy to accept £240. So I have called them again and asked to speak to a manager. I was told one would call me back in the next 4 hours. So I now have to wait around for them to deem to call me. DON'T BUY ANYTHING FROM COMET!!!
Reserved a tumble dryer on line at a very competitive price. Received a telephone call 30 minutes later confirming that it was available for collection Called into Macclesfield store to collect. No issues. Excellent service!
I bought a microwave from the Comet in Yeading which turned out to be loo large for my kitchen. I had slit open the tape on top of the box but had not touched or removed anything from inside the box. When I tried to return or exchange the item the following day, I was told that their policy was not to accept for return any item that had been opened. This policy is not posted anywhere in the store , nor is it on the receipt. It is to be found in a separate brochure which most customers would not even read until after they realized that an item needed to be returned. In addition, the staff were extremely rude and condescending.
I have shopped in stores all over the world and I have never encountered any other company with this exteme a policy, especially for large expensive appliances in undamaged packaging. Argo, B&Q, Tesco, Costo will all accept returns even if the package has been opened. I know because I spoke with the managers in these stores.
I will never make a purchase from Comet again and I would advise all prospective consumers to think very seriously about shopping elsewhere.
I've bought a washing machine and a cooker this year and both times i paid comet extra to install both products they were very fast took all the packing away im very very HAPPY.......
Until there were blisters on bottom of oven the oven was black I didn't notice it right away I used a torch so I called comet was told that as I had the cooker for over the 7 days They would transfer me to the manufacture but they told me comet should replace cooker up to first 28 days some one is confused so after 5 calls getting passed from comet to manufacture I got some one that knew what they were doing a engineer will come out to inspect it.
Comet may be good on price and delivery but there after sales service they prefer to pass the buck.
We ordered a TV and a DVD player to be delivered on the 13/10/12 between 7:00 and 20:00 ( a ridiculously long time slot). The TV was finally delivered at around 11:30 with no sign of the DVD player, the courier was an independent courier and was only given one item to deliver. Comet has NOT contacted us about the missing DVD and when phoning the customer service on 14/10/12 we got an confusing recorded message saying it was book for the 13/10/12 and then says "from our records your item is due to be delivered today on a no preference delivery slot ......". Does this mean it will be delivered 14/10/12?
When waiting to talk to an agent a pre-recorded message say "Due to the high volume of calls, all our agents are busy. Please call back later." and then hangs up.
TV ordered last Sunday (07/10). Delivery arranged for Sat (13/10) which we paid for. I've been up since 6:30 as delivery is between 7:00 and 20:00. What a joke!! I haven't even received a courtesy call to say that there has been a delay. This is disgraceful customer service
I would firstly like to say I am one of those person's who when asked in a restaurant if the " meals is ok " always say yes , even if it's awful but I have to say that my experience today would make me avoid Comet's ( which was my shop of choice ).
I would firstly like to add if you want to contact Comet with regards to feedback, their website avoids providing anyway to contact them.
My issue is I purchased a Freesat package and both ourselves and the abysmal employee at Comet's confirmed I was in an area that received Freesat so we bought the installation and a box while constantly refusing extra cover ( three times in total ) and we were told that an instalation engineer would be with us in about three days, a week later was the actual date but I never really expected it to be installed in three days anyway.
The engineer turned up did his test and said that even though we are in a good reception area where our house is means we don't get a signal and he advised us to take the box back.
We took the box back for a refund and the amount of abuse we received was incredible he even made a scene and accused my partner of being rude to him and all she said was " the engineer says we don't get a signal " he replied that we do and she replied " he told us that we didn't " , he replied that the engineer was talking rubbish and he checked and we do , my partner pointed out that his test equipment proved we didn't and this is where he accused my partner of lieing or the engineer of talking rubbish as " he had done some training in Freesat " and when my partner replied " I choose to believe the person who installs it for a living " this is when he started accusing my partner of being abusive.
The whole experience was extremely unpleasant and embarrassing as being called a liar and being verbally abused is not what we were expecting .
I would like to say poor service is unfortunately becoming the norm in Comets and I will be purchasing from Curry's that has a website with contact details and pleasant and helpful staff.
I bought a TV from the Ayr store 10 months ago and was talked into taking out a 5 year cover plan at a cost of £165 so when the TV broke down I thought it would be ok. 5 weeks later I still have no TV and no can tell me when I might get it back. It costs 10p a minute every time I call them and they put you on hold for at least 5 minutes of every call. I have even contacted the store direct and asked them to call for me but they don't seem to be able to get any more information than I can. I will never buy anything else from Comet again.
Crap customer service and repair policy. Would never have bought if i had been aware of their after sales. Told it could take up to 28 days to repair, so if you buy a TV from COMET and it breaks down, consider you are not going to have your TV for the duration of the repair which is rubbish especially has you have just spent £650.00 for purpose of using your TV. Also be aware that you are charged for calling the after sales and that you will be on hold for the majority of the call.( I wonder why).
Bought a samsung cumputer from brombrough took it back with a fault after 6days tryed to get a refund manager told me to go away go to samsungs website and try and get it fixed tryed to get in touch with customer service no such thing never will i buy anything from this company
Where I live Comet and Currys are next door to each other, I bought a tv package from comet which included 3D tv, 4 pair of glasses, a42 inch TV, a tv stand and free delivery which ever time suited me. Before I made any commitance I went into Currys next door they could and would'nt match it..theres was over a £100 more expensive and I would of had to pay for delivery
I recently ordered a camcorder online as a leaving gift for a friend. Because I am currently 9 months pregnant and housebound, I was unable to get to a store to buy it. After checking out the difference in delivery dates between Currys and Comet, I ended up going with Comet.
I chose to have my order delivered on a free date rather than paying the £10 charge, also thinking it would have given them an extra day to get it to me (I live in Highlands of Scotland, this always seems to be another planet when it comes to companies like this). I cancelled appointments I had to make sure I was infor the full 12 hours stated when I recieved my confirmation email.
The camcorder was required for Friday 21st sept to give to the friend before they left. I was due to meet them on the Wednesday, the day of the delivery.
The delivery never arrived.
I called the following day to find out what happened and was on hold for at least 5mins, costing me upwards of 50pence. When I eventually spoke to someone, the woman had no idea what she was talking about and kept me on hold a number of times. She offered me no help and told me the next date of delivery would be the 25th sept.
I ended up asking for a refund from the less than competent woman and taking my business to Currys. I'd advise anyone else thinking of buying from comet, to do the same. SHOP ELSEWHERE.
The man I spoke to on the phone from Currys could not have been more helpful and an absolute gem. Certainly helped restore my faith in customer services!!
I have bought Samsung american style refrigerator from comet store in Manchester Fort yesterday, Pluged in never worked n since than banging my head wid customer services and store management who profoundly refuses to return , refund or exchange it, hiding behind illusive T&Cs, astonishingly there so called "diagnosis" did not found fault before display n some how it got a fault .... My advise is Never ever buy from comet your local scrapyard will be more trustworthy than these yellow c****.
How I wish that I had read these reviews a week ago. I ordered a new Dyson vacuum cleaner on line with Comet as my machine had suddenly died and I needed an urgent replacement. We are selling our house and can be viewed at very close notice so need to keep the house looking good!. I paid extra to get a next day delivery. On the same evening (Thursday) that I had placed the delivery I received a phone call to say that I had missed the order deadline of 2 p.m. I said that was not true as I had kept a careful eye on the clock knowing there was a 2pm deadline.. I was promised a Saturday morning delivery. Saturday arrived, stayed in to await delivery and once again no machine arrived . I made a call to their customer services- 50 minutes later I spoke to one of the advisers who said there was no record to indicate that a Saturday delivery had been authorised. As it was a Bank Holiday weekend I would not receive the delivery until Tuesday. She promised me faithfully that she would ensure the delivery was authorised that very day for a Tuesday delivery. Stayed in again on the Tuesday and again no delivery! Another frustrating 50 minute call to Customer services where it was verified that the order was not expected to be delivered that day. The adviser did give me his name and Team name and also provided me with a website name and reference number with which I could track my order. This site revealed that my order had not been authorised for delivery until the Monday afternoon and then had been sent to the Manchester Depot rather than their Reading one! My machine did eventually arrive today. I shall not be a Comet customer again and will certainly not recommend them to friends and family.
I purchased an oven through comet in March. The oven is less than 6 months old, and it already has rust on it, when I phoned them to advise them of this, they advised me to go to B@Q and touch it up!!! as it was a cosmetic fault there would be nothing they could do, after a number of emails advising me I would have to pay for the engineer to come out to inspect the oven which would costing me a further £70.00, I was getting no where. So I had to involved trading standards, who have been excellent and at the moment are advising me on my rights, and how to write the letters to Comet, which so far is good. As to the outcome of this I will have to let you know, but I know I will never purchase anything from Comet again, there customer service/satisfaction is very poor.
I never thought I'd be hoodwinked into buying 'extracare' cover on an appliance but I was on a washing machine I bought from Comet back in 2009...
The Indesit washing machine started making nasty banging noises when on a spin cycle so we switched it off and then remembered we had Comet Extracare....we're saved! we thought....
Since 16th July 2012, two weeks after the initial enquiry to Comet who told me to phone Indesit who then took their time sending an Engineer to tell us that three parts were damaged and would need to be ordered, we have been fighting for answers and a resolution to our problem, the issues being:
1. NOBODY but NOBODY from Comet Customer Services EVER telephones you back....they claim a four hour response time....my response to that is not printable...
2. We are a family of five in the school holidays with no washing machine and nobody can tell me, whenever I phone (at 10p per minute!!) when the parts will be in.
3. When I finally get to speak to a person, they say they are going to send it to their 'Escalation Team' again, two words that are a Paradox and should not be put in the same sentence. This problem has been 'forgotten' to be escalated twice, has actually been escalated four times and still nothing has been done...
I honestly now believe that Comet are hoping I just go away and leave them alone....
Who do I actually complain to at Comet? as they don't, surprise-surprise, have a 'how to make a complaint' section on their website, I think if they did, it would crash the Comet website through over use...
This was a replacement for another plasma tv that i had constant faults with was replaced under domestic and generals expensive plans.
PANASONIC TX-P50UT50B50" SMART 3D VIERA PLASMA TV
After two weeks it developed a dead pixel line right down the centre of the screen so i reported the fault and assumed that it would be replace straight away as only 2 weeks old.
they told me it had to be picked up for an engineer to have a look at so they came picked it up.
After 14 days i rang them to see where my tv was as they have not rang me.
They told me that they are awaiting a new panel for it and it would be fixed by today.
still no tv missed the olympics great comet :(
I had no choice in the suppler of the replacement tv i would not have used comet as repair plans are £269 for 5 years
My Sagecom freesat box packed up so I took it back to Comet on a Tuesday they told me I had to ring the Sagecom service people from home and they would do a diagnosis and arrange a courier if a repair/replacement was needed. I rang them and the bloke asked me what was wrong I told him it didn't power up and just had standby/On lights flashing together. He asked me what the display showed so I repeated the fact that it wouldn't power up and just flashed the two lights. This pointless conversation went on a little longer when the guy got the fact that it wouldn't power up!
He then told me to try a different power lead! presumably the one from my Kettle or camcorder or perhaps I could make one up if he sent the specifications!!! He then suggested I go back to Comet to see if they had a spare lead to try. I suppose he thought they would have one just hanging about!! It was at this point that he informed me that the Sagecom warranty on peripherals was only three months! That's right, the power lead the remote the HDMI lead were all classed as peripherals!!.
So I went back to Comet and at this point the lady took action and rang them faxed them proof of purchase and all seemed to be going well. On the Thursday I rang the Sagecom service people to see where my replacement box was and the nice chap informed me that they had only that day received my proof of purchase and it would now take 5-7 days for the courier to get to me cos the replacement was coming from France!!!!!!!
Are Comet actually serious about not taking any responsibility for the products they sell.Apart from the lady at the service desk who did all she could to help Comet have left me HIGH & DRY.
I am stuck without Tv and we are fast running out of old DVDs and VHS to watch.
Our internet is slow and we can't watch live TV cos the constant buffering makes me scream which really annoys the missus.
Don't buy Sagecom and deffo don't buy from Comet. From now on I will only buy from John Lewis.
I bought an headphone on Comet website. First time I missed the parcel, but I ordered prepost.The man answered me it would be delivered tomorrow, but I told him no one would be at home and asked to change anther time. He said no!!!!What else, they post me an old headphone and the headphone cable was missing! I found there were some shadow on my headphone and returned it to store. Then the helper told me its an old one!! I spent 119.20 pounds to buy an old headphone! DO NOT buy anything on Comet. My friend bought a TV which was produced on 2002 and he bought it in 2011.I think most of the things in Comet are old or damaged.
would not recommend comet to anyone ! no costumer service what so ever and the minute they cant answer you they have a bad line and cant hear you ! stay away and shop else where !
I purchased an ipad on contract for my lad, long story short I decided to opt out of the Contract
Agreement less than 24 hrs later, and buy not one ipad but two out right.Didnt believe this would be an issue after reading there returns policy! (After all I know my consumer rights) explained to the sales guy what I wanted to do, he said he needed to speak with his manager. WHY???????? I`m buying two ipads outright. Sales guy returns and said my Manager is willing to do this as a good will jester on this Occasion. I would have told him to stick it, but went ahead with the purchase as my kids wanted there ipads there and then. As it was there birthday!
I will never deal with Stockport branch again. CRAP EXSPERENCE
I ordered 2 laptops online with Comet using a credit card for payment.They failed to deliver on due date and then I had to experience their incompetent customer service making several calls over 4 days and being charged a premium rate for the phone calls even though they were at fault.Never received a call back from any Comet staff although assured I would after each call.
Eventually told that courier had lost goods and Comet were now out of stock and could not advise of a delivery date.Decided to cancel and requested refund and told by customer service that refund would be made to card.
Two days later and no confirmation received regarding card refund,rang again and informed that refund would be by cheque as they had no access to credit card details??
Five days later still no refund.I am incensed that this company can treat a customer in this way when all fault lies with them and will never use then again.
My wife went to get kodak ink cartridges and when she give me the bill from Comet I nearly died of shock. They had charged her £18.99 for a colour cartridge kodak 10c and £13.99 for black 10b, I rang Currys a few doors down from Comet, there prices were £14.99 and £6.99.and in stock I rang Comet customer services at 10p a minute waited 6 minutes in a Que was told they could not deal with the complaint over the phone and to send e-mail. This is the reply. Please note that our prices fluctuate due to competitor activity. wrote again saying what the price at currrys a few yards down the road were. there reply
As Chloe explained to you, our prices can change due to competitors prices.
If you require any further assistance, please feel free to contact me using the Ask a Question facility on the website http://comet.custhelp.com/app/ask or by telephone on 08712 009 009. again 10p a minute will never shop there again
I clicked and reserved a micro wave from here and went to pick it up that evening. When I got there I went to the collection desk which no one was even at and then had to find someone to serve me. Fair enough as it was around 6.30 and they shut at 7. But what annoyed me was they hadn't even bothered reserving the micro wave and the bloke went and got one from the shop floor. At this point 2 other employees come over to the counter and all 3 of them are having banter which made me and my girlfriend feel very uncomfortable.
Sort your employees out Comet, maybe a bit of customer service training would do the trick
Spent 35 minutes trying to book a service, by the time they put me through to the right number it was closed !
Phoned customer service, pressed key pad number after number to speak to someone. Got put through to service department, pressed key pad number after key pad number to speak to someone again. An Irish lady answered and asked for my post code, ok. Then she informed me that i had been put through to Irland, hence the accent. She gave me another phone number, so i phoned that and was told it was no longer in use. It gave me another number to phone that would cost me 10p a minute to wait in another queue, no chance ! Phoned original number, key pad time again. Talked to an expert :-) "What appliance is it", i replied, " it's a tumble dryer". "Did you install it yourself?" Well i am no expert, but i did manage to plug it in. Reply "OHHH YEAH".
I must of just been lucky to get one of there best service team !!!!!
Anyway he put me through, in the end. Too late we are now closed.
Start it all again tomorrow.
Wonder how this review will go ?
I purchased a Samsung digital camera from the Durham store just over 28 days ago and the LCD has now produced a fault and the camera itself keeps freezing up. The only to get around this is to remove the battery. We took it back today customer services could not be more useless. They have sent my new camera that was not cheap and was hardly used back to a repair centre and have not even give us any sort of timeframe for its return. I can not believe that they would not give us a refund or a NEW camera. I WILL NEVER SHOP THERE AGAIN. If I could have I would of rated them a ZERO.
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