Antwoord van Costumecity
[REPLY]
- BEOORDELINGEN (2)
- a.c.
- atlanta, US
- 1 Beoordeling
Horrible customer service
Don't buy from here. They don't update their site inventory so costume I bought was out of stock even though it showed available. They sent me a totally different outfit than what I ordered in the wrong size to boot. It took a good 10 days to get them to send return shipping label (and about 4 phone calls) and another 2 weeks to get a refund. Half the time they don't answer the phone. Steer clear!
- KR
- 1 Beoordeling
Terrible customer service and communication
I ordered a costume and was charged for it, 16 days before halloween. There was a problem with my order and here is the email I received.
This email is to inform you of any updates or progress made to your order from CostumeCity.Com. Please read carefully and if you have any questions, please call 1-800-522-4031 or send an email to sales@costumecity.com.
Under this was a standard reciept, here is what I ordered, what I was charged, etc.
Way down below in the fine print it says that my item is unavailable.
10 days later I received my money back on my credit card. This is very poor customer service to not clearly and boldly state that I would not be receiving my item. Please do not use this merchant until they learn to actuallly care about their customers
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