I Reserved a hotpoint tumble dryer from the Newport Gwent store and then called to confirm before I went to collect only to find out they never had one but Cardiff store did, so reserved one there and travelled to collect. Once I arrived at the Cardiff store I found out they had two, one heavily damaged and reduced by £13 and the other an ex display at full price. Nether had instructions ( not a real issue) but nor an extraction hose with fittings. These were taken from other display models to make good. On closer inspection the display model was damaged with scratches so not really worth full price. On questioning the 'acting manager' in the store his response was there was nothing he could do and that he was doing me a favour for selling an ex display model as it costs his staff time to re stock the shelves. Also it wasn't 'His' store so had no power to discount. In the end I paid full price to have a new one delivered from the warehouse. In my mind the 'Acting Manager' should be removed immediately and worst case re trained and best case put into a position where he doesn't have contact with customers. On the plus side the customer service guy 'Lewis' I think his name was (number 17), was fantastic and tried everything possible to make the customer experience a positive one but was unfortunately restricted by poor management and bad processes.
After having been put on hold for 3 weeks with another company (simply electronics), it was a week clear for our south east asia holidays and I needed this camera specifically for the underwater case. With Currys, I ordered on Saturday and they delivered on Monday 1400h for a camera that was a disconnected Canon model and difficult to get hold of in UK. I am very pleased with their prompt service and communication!
I ordered & paid for a Vax vacuum on 21st May for delivery in 3-5 days - did not receive it so I eventually got through to customer service. I was promised that the vacuum would be sent by next day delivery - still not arrived six days later. I have made endless calls to them but they will not tell me whether the vacuum is in stock or not. I suspect that they will not admit it is out of stock because they have taken payment from my credit card - I don't think they should do this under the terms of "remote selling". I could have bought this last week £20 cheaper direct from Vax in their one day sale, but I thought I had an agreement with Curry's & would receive the vacuum by last Thursday. I am going to ask for my money back, plus compensation for phone calls & wasted time. Be warned - Curry's don't care.
I"d give them a 0 stars if I could.
I bought a fridge freezer from them as mine had broken down just before Xmas.
They did not tell me it was out of stock and I went an entire month without one. Xmas without a fridge or a freezer to feed the family is hard! I kept phoning them but it took them weeks to tell me the delivery date, which turned out to be a month after I bought it.
Think twice before buying anything from this store, you may find that it actually turns out so inconvenient, frustrating and expensive that it is just better to spend a little more elsewhere.
Purchased Olympus D750 digital camera 12th April 2013
Noticed after a couple of weeks that battery was always flat when come to use it - did a test and found battery being drained whilst camera switched off.
Took it back on 12th May - told 'under 21 day return policy ' best they could offer was a repair.
Argued - and they changed the battery - sent away to test.
Still faulty returned - they sent it away - was told should be normally back with 7 to 10 days .
Went back after 10 days -told would take up to 28 days - really angry - asked to see manager and demanded a refund - would not budge.
Cannot believe stance taken on a £70 camera - that was clearly faulty when purchased.
Will definitely not be buying from DSG group again - absolutely gobsmacked!!
Its not like I have had 6 months !!!
After being a customer for over 35 years - can now see the attraction of Tesco / John Lewis etc... Wonder if they have taken this attitude since Comet folded and have less competition?
I bought a tv with Currys and also an antenna lead, dongle and paid £40 to have the tv connected upon delivery, on a Friday I took off work I may add. The delivery men were unable to set up the tv as the person in the store who sold the above items had sold me the wrong lead. The delivery men didn't have the correct one with them (you would think that they would, maybe that's a bit too obvious!). I was instructed to contact the store to get a replacement lead and a refund for the assembly charge. To cut a long story short I spent the following FIVE days calling, mailing and tweeting (yes even tweeting) Currys to have someone deal with the issue. From seperate customer service agents (one of which was very abrasive and rude) I was given three various complaint reference numbers and promises of callbacks-none of which happened. Emails and twitter were never even acknowledged. Finaly I spoke to someone who took charge and did arrange a refund of the £40. I found out how to set up the tv myself ahd bought the correct lead.
The contempt at which Currys treated me was deplorable and if it weren't for the fact that 100s of jobs would be lost I'd like nothing more than to see them be the next Big chain to fail.
I recently visited Curry at New Malden store number2467. My visit was made with my sister as she had decided to purchase a new tumble dryer, we enquired about finance for the purchase but were told due to the cost of the item being under £250 we couldnt have the item on finance. A very helpful young lady called Barbara asked me if I was interested in upgrading my mobile phone from pay as you go to a contract phone as there were a few cash back offers currently available to me. I agreed to do this as my sister desperatley needed to get her dryer, we dealt with a young man named Mahmood A who was very helpful. The result of our visit was a happy me new contract phone on a tarriff thats perfect for my usage, a happy sister as she now has a new tumble dryer . All in all a pleasant experience all round BRAVO!!!!!!!!!!!!!
Prices may be alright but I've never had a good experience in any Currys. Staff just loiter about talking amongst themselves not acknowledging customers, when they do finally "assist" they have no bloody clue about the products or the services they offer.
Every now and again I pop into the one in Brixton, Effra Road, just because it happens to be right in front of the flats where I live so it's somewhat convenient. Today I was intent on buying a tabletop fridge. Having waited 15 minutes for someone to help, (everyone seemed too busy walking to and from back-of-house areas) I finally find someone and point out the fridge I want to buy. Not wanting to pay £23 for delivery I ask if I could borrow the wheelbarrow they used to take it out of storage for literally 15 minutes. They say no problem, just leave a £50 deposit. I get to the till to pay and the manager seems to have a different opinion, they don't lend wheelbarrows, apparently "it costs £120" (as if I'm going to steal the thing!) and I would be holding up the store man from doing its job. Even the first shop assistant tries to convince him that apparently it's something "they've always done" but nothing, falls on deaf ears. She looks at me and I walk out of the shop, never to walk into any Currys ever again.
@curryspcworld CANON EOS 600D Digital SLR Camera with 18-55 mm & 75-300 mm DC III Lenses & Deluxe Gadget Bag
I have just recently visited your Eastbourne (Hamden park retail park) branch, with the view to buy the above product. The product was unavailable.
I currently work for Santander and have been rewarded with super cheques, I decided to exchange them for curry so I could buy the Camera I have been saving for. And yet im sitting at home with NOTHING.
The products wasn't in store, I asked how long it would be for delivery.. They couldn't tell me?? I asked to speak to the manager because I find it very hard to believe that you have absolutely no time scale for an order. As I had voucher I was told I cant order the product online, because they don't except voucher, I asked can I exchange the vouchers in store now and order it with a sales assistant there and then.. No. I asked can you sell me the products that come individual for the same price NO, can I have the display model at a slightly discounted price.. NO. Both the sales assistant and sales manager had absolute no level of customer service, they both stared at me blankly, not even willing to try and help me.
I now have £250 of currys vouchers that I cannot use to buy the product with a slight idea of whether it would be delivered in the next 25 years. I am appalled by the experience i have just had, working for one of the biggest corperate companies in the Uk, I am aware of the levels of customer service, i wasn't even offered the option to have some one show me your other products, that may have been suitable as I have never brought a SLR camera before because i have never been able to afford a camera for that price, so you can imagine how pleased i was that my work had rewarded me with these vouchers for my high level of customer service, and yet all i have to show for it is a load of vouchers that i cant use.
They didn't even take my number to call me when they have an idea of when it would be in, so my only option is too visit the store daily to ask.
Please can someone in your company please tell me when it will be in stock and what you are going to do about this??
purchased a tablet at boston store 11 days ago should have got a a twenty pound voucher which didnt print they promised to ring me & then post voucher no contact so after 3 days i ring them promised voucher in post that day seven days more still no voucher
dont no why i want it really cant see me shoping there again so its off somewhere else to get my new tv
After my Neff electric oven broke down I was searching the net to find a repairer locally and stumbled across KnowHow from Currys. How I wish I hadn't done, for what should have been a simple heating element change turned out to be a fiasco and took 2 weeks to repair! First time the KnowHow team arrived they came with the wrong part, fair enough these things happen, second time they came...Opps my mistake was supposed to have come after waiting in all day with 3 phone calls requesting updates and being told that an engineer is coming the driver will call you 6:30 pm came still nothing so a wasted day off work, hours on the phone to be greeted with a very un professional, inconsiderate female call centre operative saying the part is now out of stock and can take up to 28 days to get in! As you can imagine I found this a bit of a joke, but kept my calm and accepted what I was being told (As I had already paid for the repair up front!). I then received a call to say it was coming on the Monday, text in the morning. Again no one turned up! I spoke to a nice chap at the call centre who assured me it would be fixed on the Thursday Today 6.6.13...Horray! It was fixed today but after phone calls, wasted time in, payment up front, If I was reading a review on this service offered by Curry's I would stay away and not bother as it is nothing short of a farce and would expect the goings on to be documented on "rogue traders" not Currys a supposing big player in the home appliances retail world! I have been offered no reduce costs on my bill for the lack of services and problems I received nothing, go to a local appliance repair shop, not these!
On Friday 31st May 2013 my cooker broke so the following day I went to Curry’s to get a new one.
I was delighted that it could be delivered the next day. Although it was a Sunday I arranged for an electrician to be there to install it. When he went to do this he discovered that one of the connection terminals was not functioning.
After several telephone calls I discovered they had no more of my chosen product in stock so I had to travel back to the store to choose an alternate one. This time I had to wait 2 days for delivery so I decided to pay them to install it this time.
Upon arrival their handyman (not an electrician) could not possibly touch it as in was not a 'legal' installation. (My home has been rewired within the last 10 years by a qualified spark) So I had to pay another spark (qualified) to do the work.
As I will never set foot in a Curry's store again I am still waiting for them to contact me regarding a refund. I phoned them yesterday and was told they will be back to me within 24 hrs and when I heard nothing and phoned them today the told me they would be in contact within 72 hours.
This experience has cost me £600 for the cooker, 2 elecrtcial payments, a delivery charge, telephone costs (they never phone you back), a curry's handyman installation charge, time and diesel. A very expensive cooker indeed.
I rang to order a washer-dryer as my old one had given up the ghost and as my wife has medical problems our bedding needs washing every other day to prevent infections spreading.
Now I explained the reason for the item required and asked if said item was in stock Yes she said it is showing 10 available for next day delivery Great so I paid on my card and waited for the delivery notice You can understand my anger when I went online the next day to check on when my item would be delivered only to find this notice" you will be contacted when the supplier receives new stock"
I tried to ring on the help line the knowhow and got some stupid message saying what I had already read so come the Monday Morning I eventually got to speak to a human I asked why the item which was out of stock with no estimated delivery date was still being advertised as available!!
after being told that it might take upto 4 weeks before a shipment arrived at the supplier I cancelled the order and was told it will take between 4 and 7 days for the funds would be returned.
We are a disabled couple living on minimum state benefits and this item cost £300 and we have no extra funds to go and purchase on from a another supplier so not only did they mislead us by added insult to injury by taking our meagre reserve funds for an item which then did not have nor had any notion of when one might become available
They have endangered my wife's health with these actions and I will never buy goods from Curryspcworld again nor with my extended .
If this is how they run their business it will not last much longer.
To the C E O
Please answer this one question are you going to pay the costs incurred whilst you kept my money taken on false pretences?
I have kept a copy of this posting and will post it where ever I like until this problem is solved to our satisfaction
After many years of buying our Electrical appliances from this company, I am bitterly disappointed in their attitude, Firstly we had bought a PC and were also sold their "Know how Plan" which they guaranteed if there was a problem with the PC -it would be fixed. Took PC into local store in Livingston, where we were advised it had a faulty disk reader? and they would have to send it for repair - this went on for over 3 weeks- when we approached the store to ask when we would have our PC back, they were very evasive, and stalled by looking in cupboards, checking their systems etc - they advised it had to be sent off and had been collected by a courier - which had a tracking no - however they were unable to track it. To cut a long story short after approx. 8 weeks they admitted they had LOST our PC, and they would replace it for a like for like machine. As I had personal data and photos on my computer this was more upsetting - After making a bit of a fuss and asking to speak to the manager they advised they would try and trace our hard drive and return it to us. We were given a new PC - and they also gave me our supposed hard drive- however GUESS WHAT - When I took it to a computer technician at my work he advised the hard drive I had been given would never have belonged to my PC - this was someone else's hard drive - with someone else's personal info/data - when I queried this with the store - they were uninterested and shrugged. Personal family photos lost forever!! Next - I went to buy a washing machine - online it states free delivery, and £20 installation - order by 9pm for next day delivery - however the systems were down. Stupidly I went back to the above store, picked a washing machine, only to be told by the young salesman, that it would be 2 weeks for delivery - I queried this quoting the online info, however he stated that delivery earlier than 2 weeks would be charged at £20 plus another £20 for installation, then tried to sell me the monthly insurance incase of breakdowns etc - advised after our last experience with this, I would not be interested - he left to speak to his manager - on his return he advised his manager would waive the delivery charge so I could have a washing machine this week on the condition that I purchase the monthly cover - Told him to forget it. This store appears to have no customer service ethics, they try and sell useless policies and take no responsilbiity when things go wrong - only interested until they have your money. Needless to say went elsewhere, bought the same machine which is being delivered this week - free delivery, free installation and free recycling of old machine. Would not recommend this company.
I bought a microwave oven ex display, I did get a discount for that reason, but when I got it home there was a part missing which now limits its use. I phoned the number given on the receipt, quoted the problem and was told the matter would be referred to the store where I made my purchase with an assurance I would receive a return call. I am still waiting.. having read some of the reviews sent by other dissatisfied customers I am a little bewildered and not too happy with theis after sales service.
After being a loyal customer for many years, buying all my technical gadgets from Curry's not because they are necessary cheaper then anywhere else but because uptil now the warranty has been excellent. But not the past 4 weeks. Booked laptop in for repair, was collected and returned on dates as promised. Letter attached saying laptop had not been returned due to damage exceeding explanation, letter didnt state what damage or what explanation and i was expected to write to them to explain the damage of which i had no idea what the damage was.
Spoke to their knowhow team who i managed to convince to send a email for me as laptop was needed for important study. Email Mr Newbury, waited a few days, no response, emailed him again, no response. Phone them, they email Mr Newbury on my behalf, still no response. Spoke to Ian in their facebook team who also promised to email, asked him to acknowledge the email, he said he would. Never heard from him again. Complained to CEO, got email from Mr Newburys line manager claiming he found moving from one email client to another complicated and had given me his personal email address by mistake!!!
Finally after waiting 4 weeks i finally find out why the laptop was not being repaired. Seems they expect a 5yr laptop to be immaculate with no scratches and sparkling. Have been contacted by James Gray who has given me attitude. Have asked for hard drive to be returned and he is claiming i sent it off without the hard drive!! Instead of providing a loyal customer with curtisey, politeness and manners i have been lied to, ignored, given excuses and spoken to like scum. These where your mistakes made my incompetent members of your staff. At no point where these problems of my creation.
Here are some email addresses that might be of some use -
James Gray - JamesX.Gray@knowhow.com
Customer Action Team
Sebastian.James@dixons.co.uk - CEO
Worst shopping experience EVER!! Went into the Hedge End branch on a busy Sunday. Asked for assistance from a member of staff who informed us he was going to the toilet and would come back to us, 15 minutes later we approached another member off staff, the manager in fact as we assumed he wasn't coming back to us, he said we were 5th in his queue and would be with us soon. In the mean time the original member of staff came back and the manager stormed and SHOUTED AT US as we had pushed in the queue and was extremely rude and insulting, we left very quickly and vowed never to step foot in store again. The customer service skills of this individual were non existent, I work in customer service and have never experienced anything like this before. We came in to buy a £2000 cooker and accessories so thanks to the rudeness of this so called MANAGER not only have you lost the sale I will never shop in Currys again.
Bought A Nexus 7 from Curry,s Ashton Under Lyne.
Broken After a few months will not charge up.
Took it back to curry,s who will do nothing except send it back to the manufacturer.
Dont care that they have your money or how long your gonna have to wait.
And they have a 21 day policy in there small print that says this is the action they take with all faulty products, If you have owned the product for more than 21 days tuff luck its broke an it aint there proplem anymore.
Manager in store was not interested and it made things worse when she said the computer says it has to go back to the manufacturer...
Customer service 0
I would of liked to give no stars
went to currys with an elderly lady who could not speak english well to buy a fridge freezer.she chose one and a member of staff came and sat us down to go through the sale process.she was talking and going through options of extra cover,quicker delivery and i was translating everything to the lady i came with.as she was weighing her options and we were talking in our language which is bosnian.the member of staff suddendly became agitated and said that we were rude for speaking in foreign language and blanking her out!!!i explained that i was telling my friend about extra cover,quicker delivery etc.she repeated again that we were rude.i was astonished.we then got up and went to look for a manager.once we found him i explained what his staff said to us.expecting him to appologize i was taken aback when he said that she her staff wouldnt say that!!i asked him about ,customer is allways right,and he said that doesnt exist any more.i asked him to ask the lady,if i can call her a lady who served us what she said and she said that she didnt say that!!i was so humilated and called them racists.if the manager behaves like that what to expect from shop workers.i asked for their names but he refused to give me them.i told him i was not to leave the shop untill i had their names and after 10 minutes he wrote them on a piece of paper and gave mi it.i sent an email to head office and still waiting for response.i will never again buy anything from currys.i am also taking legal action as i feel i was racially insulted.
CURRYS KINGSTON PARK NEWCASTLE UPON TYNE
I told operaror 17 Jon (shown on my hardwick retail park, kings lynn receipt) that i DID NOT want any care plans, ok he says, i will give you one month free at no extra cost, the next thing i know he is shoving a direct debit mandate under my nose to sign and tells me it us too late to cancel it as he has put the laptop through the til and i could cancel within the month (well thats all well and good but then the onus is on me to take time out to make the phone call in my own time)!!!!
When i got my receipt i also noticed a ￡7.00 card mandate which was not explained to me - i intend to cancel the plan and if i have any problems cancelling i will be complaining to the store manager and head office!!!!!
OMG we've just spent nearly £2000 buying a washing machine, a tumble dryer and a Panasonic Fridge Freezer. They were all delivered on Mon (today is Fri). We did as the instructions and plumbed the wash/mach in, put it on a "cleaning cycle" - it leaked all over the floor. Engineer came out the next day - sorted. Same delivery day we discovered that the Panasonic fridge freezer had a "clunk" on the door of the fridge so called currys TWICE, put through to Panasonic but they were closed. Tues AM called Panasonic directly and arranged engineer for next available time slot which was Friday....
Engineer came this morning and took the door off the fridge to investigate... here should have been a happy ending, an uplift number, and exchange of brand new goods but no it was not like that.....
Firstly the engineer told me that the fridge door was missing and a rubber bush on the door (like a big washer) at manufacturing and therefore was defective. he left as I was on the phone to Currys to report this. They told me to call Panasonic who said it wasn't their fault and i needed to call Currys again. I did....Curry's said they could not exchange it as they need an uplift number (Not true they are required by law to exchange or refund the defective machine at their own cost it was defective from new) Either way I was stuck between the devil and the deep blue sea.
I realised sometime later that, since the "adjustments" by the Panasonic engineer ("I don't work for Panasonic we're just a subsidiary - I can't authorise anything for you I don't have the power"), the fridge is actually now completely broken - the LCD on the front doesn't work and as a consequence the fridge and freezer is now defrosting and all my food is now for the bin.
Brilliant!!! Then a brain wave.....I'll ask Currys to contact where I bought it from (I can't exactly take this back?) and ask them to exchange it for me....( I make no mention of the 2.5 hrs I've spent on the phone dealing with this matter - surely they'll just appreciate this and make it right?
So the manager from Chester Diva retail park calls me, I forget to get his name and number as I'm so excited to hear from someone from Currys (I've been promised 3 calls back so far) I know, I know, I should have got them. He says to me that a new fridge is going to issued tomorrow and delivered, to call a certain number after 9pm with my reference no and they will tell me what time slot it will be.
Called at 9pm exactly on the number he gave me......ALL CURRYS LINES ARE NOW CLOSED!
Gosh their customer services are second to non...
IF the fridge turns up with the same fault I shall refuse it and then drive the hour to the store and demand compensation and a full refund... if not I'm taking these arseholes to court.....I'm so fed up with being fobbed off by them like it's meant to be. They actually told me today that they were doingme the favour because they were sending out a brand new fridge freezer, despite the fact that Panasonic had refused to issue the uplift number because I refused the repair........HELLO it's a brand new machine...not a refurb, why should I have to accept a faulty machine???? Rubbish service, rubbish products, rubbish company!
I wanted to buy Blackberry Tablet. When I called the store in Croydon they told me it was out of stock but they said that is one available in Wimbledon and they reserved it for me, gave me reference number (5522LCD). When I reached the store in Wimbledon (which is miles away where I live) they said it was out of stock and they didn't have clue how was possible that I got that ref number! I wasted my time and money !!!! It was my worst experience ever!!! Totally useless!!!
Ordered on line a fridge freezer on the 2 may had the order acknowledgement confirming order same day after a couple of days rang currys to find out delivery date but was told the order was being processed sent a email to them asking for the status of my order after a couple days received email on the 6 may stating ..
Dear Mr. Gultekin Mahmou,
I would like to thank you for taking the time to contact ourselves and would like to apologise for the delay in our response.
I can advise that as soon as your order has been allocated a delivery slot then you will be contacted by the supplier to confirm the details with you.
Again, please accept our apologies for any inconvenience the delay in this delivery may have caused.
Knowhow Customer Support
Rang currys customer support today ( 9may ) for an update and was shocked to be told the order was cancelled regarding stock situation email sent out on the 7 may explaining the situation no email received regarding this ?? we are now waiting for the money to be refunded ..my advice KEEP away from currys worst online shopping experience we have had .....
I ordered a fridge for my mother from currys.co.uk. they promised a delivery date when I placed the order but when I called to check by phone they first told me that they could not deliver on the date requested and then that only the manufacturer could provide me with delivery information. Impossible to geSo far I've been on the phone with them and the manufacturer (Electrolux) for a total of 2 hours (most of it on hold). Now I'm trying to cancel the order and - this is a good one - Currys took my money but 'only the manufacturer' can cancel the order and refund my money. I've now been listening to 'I'm sorry, all our colleagues are busy at the moment, but they know you are waiting and will be with you as soon as possible" for another 20 minutes.
dreadful service, cost me £540 in extra days kitchen fitting costs due to lost delivery and no communication both about the delivery mistake and subsequent complaint (complained on 5 March and have only today, 8 May, after chasing a number of times had someone call me to discuss and offer me £50 as a gesture of goodwill). As they are answerable to no one, they couldn't care less about you or your custom.
I went to PC world to buy Blackberry playbook, ( i have already bought 2 ) It was out of stock, but the assistant said they had some in another store in Beckton Currys!!!, I asked if he would phone and reserve one for me , he said they dont do that.I travelled to Beckton 25mile round trip, to be told they had none!!! I then went to PC world on the same retail park, he said they had none, But Curry's did. So I thought I would Phone a number to ask if they had any in another store,the number I phoned was 0844 561 0000, the female I spoke to said Cuurys in Beckton retail park had one, and I could reserve it, I asked her several times if she was sure they had on, she promised they did. She gave me my reservation number 2308U2Y, I went back to the store gave them my number to be told I had ordered a cylinder hoover, I told them I hadnt, she showed me the screen with my number and someone elses name.So she phoned up to where I had ordered, for a man to tell her that he had been calling me all morning to tell me it was out of stock, I told him it wasnt possible as I had only placed the order 5min prior from their car park., In total I had travelled 25 miles, wasted petrol, been lied to, and was treated like a nuicence, no wonder shops go into liquidation with shop staff like this. Never again will I ever shop at PC world or Curry's.
Several years ago, we purchased a dishwasher from Curry's. we paid for delivery and installation, however when it arrived the delivery driver said that he was not allowed to disconnect the old dishwasher, nor install the new dishwasher because it needed to be connected to an extension drain pipe. Eventually, I installed the dishwasher myself!
More recently, we needed to buy a new washing machine. Upon entering the store, we were very quickly approached by a sales assistant. We had researched a model on line, but still had a few questions that we put to the sales assistant. She told us that she could not answer the questions, but went on line to try and find the answers. We decided to go ahead and make a purchase and pay for delivery, we also paid extra for a timed delivery slot. Recalling the problem that we had with the disconnection and installation of the dishwasher, we told her how the new machine needed to be installed. She told us with all certainty that there would be no problem installing the new washing machine to an extension drain. She went on to explain that if we had an existing machine (which we did) then the delivery driver would simply disconnect the old machine and install the new machine.
The new machine arrived on time and between the agreed times. The delivery driver and his assistant were polite and curtious. The driver took one look at the existing installation and quickly said that he could not disconnect the old machine and he could not connect the new machine. He went on to say that if he did, he could be sacked by his boss!
We were now left with the new machine and the old one, and not being able to use either. I eventually got through to the branch manager, who seemed to be completely confused by the whole situation, though to be fare, did eventually call me back with an explanation of why the driver could not install the new machine. I told the manager that I wanted a refund on the delivery charge, the timed delivery slot and as we had been kept waiting, and could have ordered the same appliance on line, I wanted a price match. I was given a refund for the timed delivery slot but was not given any refund or compensation for the delivery charge or the price difference!
In our experience, make sure that you do your own research, and don't necessarily beleive what the sales staff tell you. As the delivery driver said " they will tell you anything to get their commission".
ordered a laptop for my fathers 60th birthday, site said item would be delivered on Saturday by 5pm item never arrived and the store said item would not be available till Tuesday. I asked if I could pick another item from the store but was informed it would be a separate purchase and I would have to pay the full amount. due to the fact it was a present I purchased another item and then tried to cancel other item over phone the customer service was terrible made it feel like it was my fault I had to cancel the second item.
The only good thing that came out of it was I got a reduced price on the item instore and the online item has been refunded and they are sending me some gift vouchers.
would have been much simpler if the website had just gave a true delivery date for original item.
I bought a Memory Stick from Currys last week. When I got it home the catch was not working on it properly and was near impossible to put it in a computer without holding it very tightly together and secondly the data kept getting corrupted.
I took it back and the Duty Manager refused to accept there was anything wrong and was very rude with me the more I tried to point it out. She refused a refund. I tried to explain the two issues with it and after I cited the law on refunds she finally gave in and offered an exchange but only for an identical memory stick. Customer service should be much better than this. Why does a shop have such a bad reputation when items go wrong? I do not understand their strategy. This is a shame as there are some good sales staff in some shops.
When I asked the duty manager for the complaints department she only gave me her first name and eventually gave me her managers first name. She said that Currys 'does not use surnames' and even called a sales associate over to explain this policy to me. I am very concerned that their complaints department cannot take complaints seriously when they only use first names! How strange!
Currys have cheap prices but should your product have a fault it entirely depends on the mood of the manager if they will offer a refund and on this occasion I even had to fight hard even for the offer of an exchange. I have heard they are like this but have never experienced it myself. Sandisk have now offered to replace the item and to be honest I am going to send it to them rather than ever go in a Currys shop again.
Never shop there in my opinion! Be safer, pay a little bit more if needed and go with a shop that has better and genuinely supportive customer service. I am looking forward to never going through the doors of a Currys shop ever again.
Wanted to buy a portable CD player, cheapest price was at Currys and the order & collect process showed that my local store had availability. I ordered one & got an email saying it would be waiting for collection.
I went to the store and, of course, after some wait, they admitted that they didn't have any in stock. They only thing they could suggest was that I go to another Currys some 7 miles away. I asked couldn't they just get one sent over? No, they can't do that anymore. Well just get more stock in? Only way they can do that is setting up an account in my name, get password etc - it would be there in 3 days and they would call me when it was in. All this took time of course. I asked what discount I'd get for a wasted journey; this was initially refused but eventually offered at 10% which I accepted (and good that the salesman [who I think was relatively new] was empowered to offer this).
Needless to say, Currys never phoned me to tell me that the item was in. I tried to phone the shop - firstly there's only an 0844 number covering numerous branches, maybe all of them, secondly I have to pay for 0844 nos. But I called it, only to go through numerous options, only to be told "We're sorry but we're very busy, we'll answer within 3 minutes". I gave up & went into the shop.
There was no record of my order, in spite of numerous clicks on the computer. The sales chap eventually went onto the shop floor & selected one of the CD players I was trying to buy.
So they'd come in, no-one had called me & had I not gone in the shop they might well have sold out once more.
Dreadful service. I intend never to darken their doors again if at all possible.
ordered a new pc printer this morning on the pc world web site,an hour or so later i called into my local store (st helens) where i was met by a very helpful young assistant
(56 julie) who processed my order very quickly.WELL DONE JULIE.
I purchased a Samsung Galaxy Tablet whilst there was a special Easter promotion on. There was supposed to be a free memory card and a £20 Currys gift voucher included, this being advertised instore, online and in the daily newspapers.
When I got home and unpacked it, no gift voucher. I emailed them to tell them, when they eventually replied they did not answer my question, in fact the response suggests they did not even read the email! I emailed again with no response so I then told them I was copying it to Trading Standards and someone phoned me the next day saying the voucher would be with me within 30 days.
STILL WAITING ......................................
We bought a Hotpoint fridge freezer on the 16th of march via the currys website. The item stopped working just after a month of purchase, apparently the compressor was gone. A Hotpoint engineer came around, and promptly announced the item had to be replaced and gave us an uplift code. This entitled us to walk into any currys store and buy another fridge of same cash value, or pay diff if higher. Spend three hours in store running from pillar to post but all in vein. Finally phoned Hotpoint again to which the lady said Currys are just acting funny, an uplift code means a complete refund from the supplier I.e, Hotpoint. Finally the store manager to shrug it off her shoulders said I had to call the online help desk and they would sort this for me....surprise surprise been seven days without a fridge and still no joy!!
Please please if you can pay a few extra quid and buy somewhere where they care for their customers....oh yes the lady from Hotpoint said it herself "if I was you I wouldn't have bought anything from Currys"
I visited the blackpool branch of Currys today (26-4.13) to purchase an apple ipad retina for my wife, i ask two assistants for help but both said they were busy,, but they didnt appear to be doing anything, The third assistant i asked for help said sorry that is not my department???..i was just going to go out of the door to a place were i could actually purchase the item i wanted, a young man asked if he could help. so i told him what i wanted, even though it wasnt "his department" he gave us excellent help and service,,thank you James Mason, you are a credit to that company..the other members of staff may find themselves out of jobs if they cant be bothered to assist customers,, so only through the help of young Mr Mason Currys are now £399 to the good..
PURCHASED NEW WORLD GAS COOKER FROM CURRY'S HIGH GATE BIRMINGHAM STORE ON 2ND MARCH DELIVERED ON THE 5TH MARCH NEVER USED GRILL OR OVEN UNTIL A FEW WEEKS LATER ONLY TO FIND PROBLEMS WITH THE GRILL .A FAN WOULD START AND BLOW FLAMES AROUND TOP OF GRILL.ARRANGED REPAIR UP ON THAT THE REPAIR ENGINEER SEEMED TO KNOW THE CAUSE OF PROBLEM WAS SO TOOK OF THE TOP OF HOB AND PROCEEDED TO BEND METAL PLATE BACK AND BEND GAS PIPE SO HE COULD GAIN ACCESS TO BURNER HE THEN FOUND BURNER HAD BEEN PUT ON UPSIDE DOWN AND NO SCREW THERE TO FIX IT AFTER REPLACING SCREW AND BENDING GAS PIPE AND METAL PLATE BACK WAS TOLD REPAIR HAD BEEN DONE. COMPLAINED TO STORE WHERE PURCHASED ABOUT THE MANNER REPAIR WAS DONE AND NOT HAPPY ABOUT IT. AND HAVE SINCE THEN BASICALLY BEEN PASSED FROM CURRYS TO NEW WORLD AND BACK AGAIN .AND STILL NO ONE WANTS TO LISTEN. I DID RECEIVE A COUPLE OF THREATS THOU ONE FROM STORE MANAGER FOR TELLING HIM I WOULD PUT THE CUSTOMERS OFF AND WAS THREATENED WITH THE POLICE AND THE SECOND FROM CUSTOMER SERVICES FOR SAYING I WOULD BE LEAVING BAD PUBLICITY ABOUT CURRYS ON THE INTERNET AND WAS TOLD THE LAST BIT OF CONVERSATION WAS RECORDED IT IS SUCH A SHAME THAT THE WHOLE CONVERSATION WAS NOT RECORDED AND THEY MIGHT SEE MY PROBLEM. OBVIOUSLY CURRYS DON T KNOW ABOUT FREEDOM OF SPEECH . I WILL BE PUTTING AS MANY PEOPLE OFF THAT I CAN FROM EVER USING CURRYS AS I HAVE LEARNED FROM EXPERIENCE
No respect for the customer, no empathy. Promises of compensation and loan laptops but never delivered! Blatant refusal to give a refund and refusal to help! I get a text saying your laptop will be in store for collection Wednesday. 7pm at the store on Wednesday, where's my laptop? In transit? Not left the repair centre! Why did I receive this text? Inconvenience!
No laptop for 2 months while I've paid in full! 7 round trips to the store in regards to this laptop and the stress! Can't Skype with family back home! My parents won't see their expected grandson due to Pontypridd store manager Craig for who knows how long! What a joke! Never trust them or purchase anything from Curry's Dixon's knowhow! Criminals and bullies!
I want write to tell how I was desapoint with customer service. I try buy tablet in one of your shop in Cardiff. I went to shop in St. Davids but the product what you selling was out of stock. The display model was broken so I cannot check product. I been asked to go to another shop in Cardiff as they got working display so I can test this model and also I will be able to order tablet from this shop for next day deliver. I drive to another shop about 5 miles to find out that they got also broken display tablet, event I asked to checked that before. When I asked to order for me this tablet I been told that I need wait 5 days for deliver as nobody in Cardiff got this model in shop. I been keep in shop for half hour to find out if this tablet Versus touch tab 10' dual core tablet 16GB will be with me in 3 days. Nobody from staff now how to order this product with next deliver day, as I been told in St. David that you offer next day deliver for extra £4,99. The staff was very unfriendly, arrogant and I got felling that I'm not welcome in this shop. When I asked for manager another team member explain me that they can order that for me for next day deliver and they train staff how to process that. After half hour I been asked to create account in currys web site to reserved and collect tablet from shop event that I want pay cash to save my time. \when I been told that I need create only account and then he will tell me if is possible to have this tablet next day I give up and left shop as I spent over 45 minutes in shop. No appologize for driving to another shop to see another broken tablet and for keeping me so long in shop. On the end I bought Samsung Tablet for £349.00 in Tesco what I think I can spend in PC shop and save time to drive to Tesco but staff was very unprofessional and rude to me. I been serve by 3 staff and all of them I think need attend some customer service training.
Bought a laptop recently, And its making a clicking noise from the hard disk. Went to get it checked after a week and was asked to leave the laptop for couple of hours and they will call me back after its done. Neva even got a missed call on that day... Then went to picked it up the next day. I was told that the noise from the cd drive and i was told it was fixed. Came back home it was just the same.. Just absolutely poor customer service... They dont even care you after you paid for the product.. Just horrible company policy. Its not the customer service assistant fault they are just following the companies policy.. Its just the company is rubbish.. You will be lucky if you get a product non faulty. But if it is you are done....
Bought kitchen products from Currys, all the product was good only overhead hood had a problem as this couldn't be installed by the engineers who were sent for installation. Anyways refund was given after weeks of hassel, explaining things on phone (0845) and than at stores as the engineer lied by saying it was successfully installed.
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