Dixons Beoordelingen

Dixons Beoordelingen

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Used to love the shops

Better wen they had shops.! The website is ok but nothing special about it now.
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Great Laptop!

I bought a laptop from them Very good support! Thank you
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Very helpful, informative and great price

Bought a Mac book pro the sale's guy Dave was so helpful and had great knowledge of the product I would highly recommend.
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Shocking Company - Never received our goods

We never received our computers. Dixons refuse to resend.. If you want to lose out on your Christmas - choose Dixons. Currys is the same company so expect the same response. As a high income earner they will lose out on about 30 years of potential expenditure. Be aware they take NO responsibility for delivery - anyone can sign for it or the delivery staff can fake your signature. They do not bother to give goods to person who orders - they do not have any regard for good business practice.

They deserve their abysmal rating. Based on their response so far I doubt they care! I hope they go the same way as the other chains that have closed - it's what they deserve.
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Choice was good

Did some shopping around and went back to the dixons site and ordered the camera.
Said item arrived, well packaged but unfortunately damaged, these things happen!!

One phone call and the chap on the phone sorted it all out and now im very happy.
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Dixons – Take off the VAT and add on a much bigger profit!

I was looking to buy several photographic items and thankfully had the opportunity of checking Dixons so-called 'Duty Free' prices when travelling over two weekends. The first weekend the Dixons assistant informed me that you could buy most of their items on Amazon far cheaper; and how right she was! One item Dixons was selling was almost double the price I could buy from Amazon; and that included 20% VAT.
The prices they are charging is just sheer greed. They are buying goods at the same prices as other large retailers, so forget the RRP, it just doesn't exist in international retailing.
Some items may appear to be a fraction cheaper, like a Go-Pro camera, which is £10 less than what John Lewis are selling it for. Less the VAT, the price should have been around £233 but Dixons were selling for £269.95. So, if you are expecting a High Street prices with the VAT taken off, dream on! At Dixons Heathrow, Gatwick and their international airport stores, just beware, you will pay through the nose!
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AAARGH! Olympus Stylus TG-2 A tough camera that wasn't... & no one willing to take responsibility.

Wish I had gone to John Lewis's. Save yourself the same time and trouble and don't buy a product in an airport....
6/5/13 Bought an Olympus Stylus TG-2 Tough for £309. There is removable ring on the front of the camera that allows lenses to be fitted.
It seemed loose to me and by 10/5/13 it had fallen off somewhere.
23/5/13 finally got around to trying to deal with this....
Dixons Airport shop said contact Currys. Currys said contact Olympus. Olympus said contact their parts supplier to buy a new one. I said it was faulty so it should be replaced for me so Olympus said contact Currys. Contacted Currys their options system put me through to the same man at Olympus! Rang Currys - they struggled with the fact I couldn't go back to the shop I had bought it from. The camera might not be faulty I suggested and the part that might have been was lost - so they can't confirm it was faulty. Catch 22, going in circles. My next option as within 28 days of purchase is to go to my nearest local Currys. Highly inconvenient for me. It is only a cheap component & I have spent ages trying to sort all of this. Awaiting info from Currys....
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always loved them

everything i have ever bought has lasted beyond the guarantee peroid and there always there on price ! Free parking also help
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knowingly selling a faulty VCR?

This happened in Dublin back in the day of VCRs. I thought I'd get th'auld dear a decent VCR and saw one in Dixons which had a rewind time of a minute for a 2 hour tape, so I got it. All went well until a few days later I unplugged it from the wall socket and I heard something inside 'click' loudly, and that was that. Back to Dixons.
It was plain to see the glassy-eyed assistant manager was reading from a company-prepared script designed to minimise the possibility of a refund at any cost, and so I allowed myself be browbeaten into accepting a repair. So a few days later I got it back. To be on the safe side I made a major effort not to unplug it at all just in case, but one day I did and 'click' it went, and it was kaput again. Back to Dixons.
Ths time, as I stood at the counter waiting for service, another guy with the same model VCR joined me, and it turned out he was bringing it in because he had exactly the same problem. Then another guy arrives at the counter with the same model in his hands, intending to buy it. You can imagine the advice we gave him as to the wisdom of such a purchase!
This time I was determined not to accept another repair, but there didn't seem to be a manager available to sort the VCR problem out, however as luck would have it, I happened to spot the same technician the assistant manager had given the VCR to the first time, coming out of a side door, and so I button-holed him and explained the situation, including the bit about having met another guy with exactly the same model and fault. This guy obviously hadn't been brainwashed to follow the company line, in fact my impression was that he seemed embarrassed by his superior's decision to 'fix' what was obviously a generic and irreparable fault, and so he agreed to a full refund on the spot -and quickly- before the manager'd return and screw things up.
It seemed obvious from my experience that there was a generic fault in this model VCR, and that the company was going to make it as difficult as possible for the customer to assert his rights, as if they're in competition with their customers, the people who provide them with employment. This inability to 'know who the enemy is' so-to-speak, is a classic sign of corporate sociopathy.
Anyway this weekend I'm off to Berlin to buy about 3gs worth of digital camera gear. I'd have bought the lot in Dixons duty-free shop at Stanstead airport except I remembered that incident with the VCR, and frankly wouldn't trust their after-sales service an inch. Pity really.
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DON'T USE KNOWHOW REPAIR SERVICE, IT'S A SCAM!!!!

Hello Dixions Knowhow is a scam!!!
We put our six year old sons Samsung 50" Plasma TV into repair because it wouldn't turn on due to faulty power supply and its a known problem with Samsung TV's Worldwide and its well known to all repairers too and an easy fix, just replace power supply.
We only used Knowhow because our friend who works for Dixions recommended them after checking first if it was a problem they could fix.
We was told that it should a few weeks to be repaired and we paid what they asked and waited.
We tried chasing our friend to find out what was going on and he checked several times but got no reply for over two months then we demanded to know what they was doing with our TV and our friend was told by Knowhow Manager that they had lost our TV and that they were raising vouchers to cover the TV, at which point we went and bought our son a new TV and waited to receive said vouchers and waited , when we chased Knowhow we got nowhere and no one seem to know what was going on, now six months had passed and nothing to the point that we wrote to John Browlett chief executive to see if he could bring this sorry saga to a close but even though he got involved he then left to go to Apple and then we heard nothing and now over a year has passed and we still are chasing Knowhow until today when we received a email saying TV has been found but not repaired and retuned back to the store ready for collection, We have decided to take legal action in small claims court for breach of contract.
We think that Knowhow should be closed down as they don't repair your goods and the customer service is non existent and the public should boycott all retailers who feel they are to big to fail and ripping off children is so shameful to say the least, with no concern for how long our son would be without his TV and a public campaign to boycott The Dixions Group and use JOHN LEWIS instead, please copy and repost to show support,
And get this TO BIG TO FAIL COMPANY'S SHARE PRICE TO SLIDE to send a loud message to share holders to send change through the ranks!!!!!!!!!!!!!
"WITHOUT CUSTOMERS THEY FAIL TO EXISTS"
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Okay

Products are good and prices are pretty good too; but they try the hard sell which usually sees me walk out of their stores.
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Unhelpful, robotic, disinterested in customer

Very poor customer service experience both in shop and online in the same week on 2 different products; misleading comments on competitors' products, mainly Samsung, creepy sales people, staff trashing other companies, incorrect information provided, lack of knowledge on their own terms & conditions, disinterested in my issues with their products, wholly unacceptable experience... I could go on...... One thing's for certain, I will never buy anything from Dixons again.
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Attitude

Not for me - ever. From now on never heard of them. After the attitude from more than one shop.
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When I say no, I mean “NO”

Great products, but when I say I DO NOT WANT YOUR EXTENDED GUARANTEE, I mean it. I know that you make most of your money by means of your extended warranty, but if I say I don’t want it then please leave me alone. I purchased a computer and declined the warranty. The salesman then went to get someone else to try to pressure me in to buying it. I really thought at one moment they were not going to sell me the computer. In the end the staff discounted the price of the warranty off the product so I got the extended warrantee for free. This was not a one off. I had the same pressure when I purchased the oven, the fridge and the TV. I now use Amazon. Its cheaper and I haven’t got to keep saying NO!
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Customer Service Appalling - No Stars

Bought a fridge freezer in August which broke down by Christmas. Eventually someone came from Zanussi to 'repair' it and after a week it broke again, same fault. 'Repaired' again only to go wrong again, same fault again, a week ago. Now being given the total run-around by Dixons so-called customer service - rude unhelpful faceless people who care not one bit about the complete inconvenience their failure to act appropriately is causing. Have pointed out the Supply of Goods Act - the retailer is responsible, not the manufacturer - they deny this of course and continue to make us speak directly to Zanussi each time this clearly defective item breaks down again.
The Act is clear '"the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience" - significant inconvenience I assume means long expensive phone calls and time off work to repeatedly watch the repair man fail to fix what he himself said was probably unfixable.
Dixons claim we have to have two more 'repairs' before they will consider a replacement!
What rubbish - I'd never set foot in a Curry's store or buy online from either Dixons or Currys again - my advice is that no-one else should either. This dreadful treatment of customers - who incidentally surly call centre folk pay your wages - is rooted somewhere in the 70s and has no place in a modern consumer society.

Rob, a dissatisfied customer if ever there was one!
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DON,T BUY FROM MANCHESTER AIRPORT STORE IF YOU ARE OUT OF THE COUNTRY FOR MORE THAN 21DAYS

We made an impulse purchase at Dixons Manchester Airport on 21 March 2012 of a Panasonic Waterproof DVD camera, specifically to capture our day at Discovery Cove but also useful for the rest of our holiday too - or so we thought.

Sunday 25 March Discovery Cove, husband takes camera into pool to film and the screen fills with water, absolutely no use whatsoever. Not one second of film.

Informed dixons via email when we had Internet access to be told that thier refund policy was 21 days. As we are in the US until 20 April we would be outside their refund period but we could contact Panasonic to have the camera repaired. As it hasn't ever actually worked, how can it be repaired. It failed to meet the purpose it was purchased for and therefore is no longer required.

Fortunately, our son is returning to the Uk just a day inside the refund period and, as the purchase was made in cash, it will be returned for a full refund as it is faulty and not fit for purpose under the Trades Description Act.

This review is posted as a heads up to anyone who is tempted to make a purchase at Manchester Airport or any other Dixons Airport store, and who is likely to be outside the UK beyond the Dixon's 21 day refund period. They do not take any circumstance into account and I have the emails to back this up.
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Great ! nothing else to day

simply Brill love the whole things price service the whole lot was grand reccomended to all

lotte
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Compared to John Lewis a dream

Ordered a PANASONIC - Viera TX-P46ST30B Full HD 46" Plasma 3D TV for the ridiculously low price of £550 had previously ordered the 42 " from John Lewis who just cancelled it without contacting me in any way shape or form even though i confirmed it with my bank as i have recently moved and when i contacted them they told me it was a security check issue which Dixon also had but they phoned me confirmed i was who i was meant to be and still delivered at the promise time and date which was the next day - polite efficient and excellent customer service - even the delivery driver was fantastic unpacked it before i signed as plasmas don't travel well can't praise them enough - ridiculously low prices coupled with excellent customer service
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Helpful & Pleasant

I was surprised by all negative reviews about Dixons, but I guess even so-so companies can get it right sometimes.

We ordered a dishwasher a few weeks ago however, for one reason or other, we had to reschedule the delivery/installation several times.

On each occasion, customer services were very helpful, polite and efficient, quite a pleasure. Recommended.

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Low prices on the latest technology electrical products, including TVs, Home Cinema, Laundry, Refrigeration, Cooking, PCs, Laptops, Cameras and more

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