Dwell Retail Beoordelingen

Rubbish Delivery, Ok Furniture

Ordered something in December 2012 and every month it has been delayed it was changed fron January, To February and That Has Been Continues, I also ordered something else this month and was at first coming in June now October!

What a poor, conceited, overestimated, fruitless company! .... AVIOD!

Placed an ordered for a lightburst mirror on the 4th March 2013, stated 2 weeks delivery. It's been delayed several times and now stock is not due to arrive until 30th September almost 7 months after order was placed and FULLY PAID for. There has been no phone call of apology only an update on my account online. When contacting them today to say how unhappy I was and ask why item still states it's available for delivery in 2 weeks for other online purchasers there was no explanation, apology or any consolation offered just " fine that's ok! Stock is not due until that date and it is possible it may change again. Do you wish to cancel"

So I have unfortunately cancelled my order, and it appears Dwell could not careless and do not need my custom.

In today's economy Dwell should be very thankful of their success and continued trade but after the treatment I have received and judging other reviews this will soon suffer.

There are plenty of other companies out there who would greatly value your custom.

I know I will definitely be going elsewhere!

All companies make mistakes, it's the way they deal with them which really matters

I visited the Dwell stores both in Westfield and then on the Tottenham Court Road. The employees in the Westfield branch were very good - knowledgable and helpful but not following you around 'a la Saturday girl' desperate to make a commission sale in Freeman, Hardy and Willis. The staff at the TCR branch were a bit more laid back, although the store was empty. The girl who I consulted was, quite honestly - pretty clueless - no product knowledge, couldn't say for sure when the items would be in stock and recommended that I phone round the stores.

I ordered a couple of things (a settee and a coffee table) online. The order was accepted, but when I went online to track the order, I was informed that it was not going to go through as Dwell needed to carry out a credit check. I phoned Dwell and talked to a member of their Customer Care Department. When I asked why the order had not been processed, she asked me whether I was a new customer (yes) and whether the goods I wanted to order were 'quite expensive'. The goods were 'quite expensive' for me, but it seemed a bit of a daft question......expense is relative, surely?

I asked to be put through to the credit check people and she said that she couldn't do this and that someone would call me back. Three days passed and no-one called me. I called again after three days and was again told that someone would call me back. Within ten minutes of my second call, someone DID call me back and it turned out that there was a 20% discount on the goods that I'd originally wanted to order - result, I thought - thank goodness Dwell are so disorganised.

At this point I decided to Google 'Dwell' and found all the terrible stories about their customer service and started to really worry.

I was very concerned, so was delighted when I looked at the tracking of my order and found that it had been despatched on time - hurray!

I am going to C & P now my email to Dwell, following the 'delivery' of my settee and coffee table
Dear Sir/Madam,

I am writing to let you know of the problems experienced this morning with order number 954468, customer number 2493468.

The order was received by the concierge in my block of flats as arranged. The delivery men said that the sofa, Limoges 3 seater, would not fit in the lift, which was very strange as at the same time as my sofa was being delivered, two removals were taking place in the building and the movers had no problems taking sofas and king size bedsteads in the very same lift. The concierge said that the sofa should fit in the lift but the delivery men could not, or would not manoeuvre it into place.

I then asked them to take it up to my apartment via the stairs, but they refused point blank to do this, citing ' Health and Safety'. This is a brand new building, with a brand new stairwell and I can not imagine what kind of health and safety issues could be of any relevance.

I phoned Dwell and was transferred to a very helpful lady called Roxanne in your Cheltenham branch. She checked the item in question and informed me that it did not have any 'ground floor restrictions' and that as such the delivery men should carry it up the stairs to my apartment.

Her manager, Alex, phoned the delivery men to inform them of this, as did I. This didn't happen and the sofa is now in the storeroom of the apartment building.

I spoke to Alex later who informed me that the delivery department had informed him that the taking of a sofa via the stairs was at the discretion of the delivery men.

The end result is that I must now pay for handymen to take this item to my apartment.

After talking to the concierge at length, I am sure that the delivery mens' problem was not the ubiquitous 'health and safety' at all, but more a case of terminal laziness.

Very disappointed and although I love your furniture, will not be ordering from you again, which is a shame as I have a whole, very large flat to furnish and equip from scratch.

Yours sincerely

This morning, I got a lovely phone call from a Dwell representative. They apologised profusely for the experience I had had with them and offered as compensation a further 10% off the cost of the settee. As I had paid a handyman 50 pounds to take the settee up to my flat, the 67 pounds compensation covered this. I must say that the lady who called me was absolutely lovely - whether that's 'Dwell' training or whether she was just a decent, well brought up person is anybody's guess. She was empathetic and when I thanked her for the compensation, she said, 'well, it's no more than you were due and thank you for accepting it'.

So sorry that others have had such terrible experiences with Dwell and I hope your issues get resolved as successfully as mine did.

Misinformation and dreadful delivery delays!

I ordered my coffe table on Feb 10th and paid in full in store. It was supposed to come on March 10th. No one emailed me, nor called me to say it would be delayed. After I had called them, they said it would be delayed by one week, which, the next day stretched to one month.
Various employees gave me various reasons (usual 'Weather conditions', 'Chinese New Year', 'We don't know', etc.).
I emailed the Customer Care (it should rather be Customer Scare) to complain and no one emailed me back. Yesterday I sent a letter of complaint to their Customer Care Manager. I don't expect any response.
It's now April 10th and there's no sign of my order being completed. When I called them a few days ago they said it would probably be 2 weeks.
My trust in them reached ZERO level. I won't buy anything from Dwell, no matter how nice it looks.

Dreadful Dwell

I ordered a coffee table on 29th December (867624) I still have not had delivery despite having to pay £500 in advance ! the delivery date has been pushed back 3 times now and I have now been given the date of 2nd April apparently the goods are with customs in Flexistowe and have been for a week hence why last delivery date was not met so they say but I was only given this information when I chased the order other wise I would have not known my table was not going to be delivered ! Even with the new date given they now tell me its not guaranteed , I wish I had seen this page before I had ordered as I would have stayed well clear , the worst company I have ever had dealings with customer service people very polite but don't follow thorough with anything, tell you managers will phone you yeah right ! never happens , certainly a store to avoid in the future although to be honest I doubt they will be trading for a lot longer unless they get their act together . Most companies rely on repeat business and word of mouth from satisfied customers ! Well surprise surprise I have now had a further 2 delivery dates now not expected until end of April despite them having taken my money December of last year anyone thinking of ordering from this company DO NOT they don't even deserve a 1 star rating !

Paul Bryson vond deze beoordeling nuttig

Dwell take your money but don't deliver

I ordered a table on 23rd December that was due in stock within 6 weeks. we are now 13 weeks on and I have still not received my order! We have wanted this table for some time so when it went on sale we snapped the item up and were told the chairs were in stock but the table was expected in 6 weeks time which we decided to wait for. in late Jan we called to book delivery, which they arranged for us, to find out once we got an email that this was for the chairs only! what use are dining chairs without a dining table!

Since then we have been given numerous dates for when the table is expected in the warehouse. If a company is buying from China then you can understand there might be delays but this is now beyond ridiculous. However I can't tell you how nice the staff have been, they have all understood my frustration but seems from the negative comments about this company that they probably are now well trained in complaints!!

To date I have had a further reduction on the table as it went down in sale price, the delivery costs removed and a 10% refund off the table amount, however its not about the refunds or money off I just want the table that I ordered in December!!

So all hope is now pinned on 2nd April when the table is 'expected' in the warehouse after delays at the port due to customs. Another thing to note is I was told there is a back log of 82 orders on this one table, it begs the question why put a table like this on sale if they can't actually meet demand! the table is priced at £899.. that means they have potentially received over £73k of customers yet we are in a recession?

I regularly see items from Dwell that I would purchase but unfortunately from my experience I can confidently say I will NEVER buy from this company again. If I didn't want the table so badly I would have cancelled my order out of principal but seems I just can't get the table from anywhere else which means I am left a very disappointed customer! Its a shame when a company that was getting so many good reviews has now taken such a terrible U-turn and gone down him and will probably be another victim of their own failings!!!

Nigel Verdon & Paul Bryson vond deze beoordeling nuttig

Nice item storage is stupidly designed

Bought a TV cabinet from them I really like the look with three large looking drawers underneath, only now realised that though you'd think the designer might have thought media items like cds and dvd might want to be stacked in there but not the drawers are around 1cm to shallow. Blinking rubbish and ridiculous - I like attractive furniture but want to be fit for purpose too - this one clearly isn't. Pants!

Mega delay on out of stock item!!!

I placed an order with Dwell mid December for an out of stock floor lamp. We were told the item would be in by the end of January. As I had heard nothing from Dwell by 30th January I phoned to find out if the light had arrived and was told it had been delayed and was due in 22 February. Since then I have phoned on a regular basis and each time been told it's on the way to the warehouse and is due in next week. The last conversation I had with them was today and I was told it was now due in on 8th April. I've given up and asked for my money back! Looking at previous reviews this obviously happens on a regular basis and I would never order anything from them again that is not in stock.

Fabulous

I am so glad I didn't see these bad reviews before my furniture arrived as they would have put me off! I ordered a table and chairs and a sideboard on 1st Jan which were on 6-8 week delay. They came at the weekend and we are delighted with them. The delivery came on time and all the items were packed well and easy to assemble. Couldn't fault anything.

Delays, avoidance, mis management of return - complete and utter disgrace of a company

Dwell are useless thieves.
Happily took my money, then made me wait 6 weeks for delivery as it suddenly became out of stock (after i placed my order). How convenient.
The goods arrived, incorrectly advertised on the website, which meant the good were now useless and i wanted them returned - called to arrange return - they said the courier company would be in touch. 5 dayslater still no contact so i cann again. Its now 7 weeks since they took my money. FINALLY Arranged the return through Dwell for the following week. took HALF A DAY off work to wait for the collection man, who turns up and tells me "the package wont fit in my van, ill have to leave it"... WHAT!???!? We agree he can do a few more drops to make space in his van and then come back and collect - did he come back...? No. A days wages wasted while waiting for him. Ring Dwell to complain. They couldnt give a monkeys. They offer me a collection date a further 2 weeks later : so that would be 9 weeks before my good are returned and then a further week to return my money. These people are a joke and each and every one of them should be ashamed. Have been promised by 5 different people a call back to arrange again for the goods to be collected and still no call, i keep having to chase them. I am disgusted and will never ever buy anything from Dwell again and will recommend no one i know spends any money with them.
Dwell = hell.

Not Acceptable!!

Paid for a duvet cover for my daughters birthday, in the middle of October, told it would be in the store before the 19th October, didn't arrive. Her birthday passed. The duvet cover went from 1 week delivery online, to 15 weeks delivery, dwell never informed me of this and kept me waiting, after countless calls to the store, never returning my calls i was promised it would be in well before Christmas. Again it never arrived after being promised constantly that it would. Finally they asked if i would accept a display cover, and i agreed because i was getting to the stage i didn't think they would ever be back in stock!!! The duvet cover finally arrived in the store, my son picked it up for me and brought it home (I live 60 miles from the nearest store) only to find that the pillowcase was missing from the display copy. Total incompetence is all that i can call this, the manageress obviously didn't check this before handing it over to my son. Finally i received my pillowcase on the 30th January. I was given a 20% refund for my trouble, i think they should have given much more. Will never buy anything from this company again. I have my own business and would never treat my customers the way that i have been treated. BE WARNED!! If not in stock, and your not willing to wait forever, look elsewhere. I wished i had looked at this site first

Delays and Damaged Goods Nightmare

Have currently bought two product from Dwell. the first, a glass coffee table< was delayed about three times and despite being told it would be delivered in 6 weeks it eventually arrived at about 4 months. Armed with this information i stupidly ordered a glass dining table assuming it couldn't happen twice. Order placed August 2012 and told table would be delivered mid october. Of course this date got put back about 5 or 6 times despite my regular complaints and eventually received the table just before xmas 2012. Didn't realise the table was 85 kilos!!! Sales staff had never mentioned that and i live on my own! Had to employ help to put the table together which is not easy and found the main glass piece was scratched. Phoned dwell who said they could get another table out to me in january although i would have to dismantle the table and repackage it! So another two hours and hired help to do so. Second table arrived last week and again hired some men to put together only to find this table is covered in scratches and they had cheekily placed two dwell stickers over the main scratches!!!!!!!!!!!!!! Isn't that fraud/trading standards?? It looks like someone elses returned table that has been repackaged and sent out!!. have complained again this week and been told a third table will be sent out but this will take 8 weeks(in dwell terms that's at least 12 weeks). Currently deciding on whether to just cancel and get money back but then i've wasted 6 months for nothing.

Another delivery date missed!

I visited the manchester store at endo of October & ordered a glass desk & chair for delivery before Xmas. Whilst the chair was in stock the desk was not & I was told that it would arrive in store on 15/12 & I could collect it. Unfortunately prior to December the delivery date was moved to 12/1 and we were without the desk for Xmas. I kept checking website & delivery date slipped again from12/1 to 19/1 and then today it has slipped again to 22/2. I phoned the Leeds Branch to check when I could collect the item & they confirmed the screen date of 22/2. I complained & was given the number for the Customer Care Dept. On speaking to a man there I was told that whilst the 22/2 was a possibility, as the desk was still "in production" they couldn't guarantee delivery on 22/2. In the circumstances I have cancelled the order & asked for my money to be refunded to my credit card. This should take a max of 5 working days - I live in hope!

Whislt Dwell sell nice furniture , their supply & communication procedures leave a lot to be desired. I will wait for something to be in stock before ordering from them again.

Ordered august 2012, delivery delayed till feb 28th!

Delivery of items has been delayed numerous times. No one calls. No reason given. No offer of compensation. Original date 5th oct. a long wait. Then moved to November, then February 28th. I have no wardrobe, living out of boxes. Wardrobe matches bed so I can't just shop elsewhere.
They take your money and do not deliver.
Appalling service. Only company that offers this type of furniture so they have the monopoly. Please someone, set something up to compete with this. Success will be easy if your customer service is half decent unlike theirs.
I expect to wait when I get Eames from Vitra but this is not designer.
I agree, if its not in stock, don't order it!

Very poor

I completely agree with other reviews about the extremely poor service following an on line order. I ordered some furniture at the beginning of November with the £400 payment being taken immediately. The delivery estimate was 25 November. I checked the status of my order just prior to this date to find the delivery estimate was now 30 December. I had not been notified of this change despite the fact Dwell have my email address and mobile number. I called the online delivery number and received an apology and the girl ago spoke to said she was "not surprised" about the delay but said I should have been informed. She offered me a 10% discount and said the goods should be delivered in early January. I checked my order status again today to find the delivery date has changed again to 25 January - again, no one had contacted me to let me know of the change. A further call to customer services - the lady I spoke to said this seems to be a recurring problem with online orders. I checked about the 10% refund promised last time I called to discover that nothing had been done about it. She said this would now be refunded, along with the delivery charge (which, at £5.99 hardly represents much compensation for the continuing delay). I have emailed a complaint to customer services but doubt if it will make any difference.

I would strongly advise against using their online service. I think it is unacceptable that they take full payment up front and then totally fail to deliver - literally!

Crazy delivery times, awful customer service - beware

I don't usually write reviews online, but Dwell have driven me to it. Take it as a warning, buying online from Dwell is not a pleasant experience.

An order was placed at the beginning of October; it's now mid December and my order summary currently says stock is expected within six weeks! Throughout this time, Dwell's estimates of when stock is expected has fluctuated between a week and eight weeks. None of the in-stock lines have been delivered (as a good will gesture). No emails were sent conveying the delays since ordering.

Payment was taken when ordering, however when this morning I decided enough was enough and called to cancel the order, I was told I could not get a refund as my card details had changed since payment (my wallet was stolen during the delivery wait). Staff were unhelpful. Customer services are due to contact on Monday, however I'm currently £200 poorer and highly unimpressed with Dwell. It's a shame, because the products on their website look great.

Beware.

Avoid at all costs!

Purchased a small side table as a birthday present, ordered on the 21st of October and promised delivery mid November and a phone call to say when it would arrive at the store for pick up!!!.

No phone call throughout November, decided to go to the store on the 9th December only to be told that it would be another 8 weeks before the table arrived.

Shop assistant apologetic but offered no reason for the delay, emailed customer services and got a short explanation which really didn't tell me anything and a cursory apology.

How can a company be run like this, take the customers money and leave them stranded, will be cancelling this order in a week or two and going to John Lewis to order furniture, at least they deliver when they say they will!

Told 6 weeks delivery still waiting 14 weeks later

We ordered an out of stock item and was told an estiemated date of 6 weeks, it is 14 weeks later and we still do not have the table we ordered. No indacation was given to us when paying for the item that it would be late, but recieved a few emails informing us that it was put back, then the emails stopped and when I phoned the store i was told it will be with us, estimated again in 2 weeks time. The customer service adviser was very unconcerned and matter of fact and informed me that we were told this could happen, which we were not when they happily took payment from our card, I will not be using Dwell again. BE WARNED.

Nightmare: stylish products which arrive late, damaged and in some cases never.

The shop staff are excellent but the back-up is terrible. We are still waiting for goods that were ordered in the summer. Other goods have arrived late and in some cases damaged. Delivery dates are given and not kept. Different delivery dates are given for the same item. A dream of a business model - lure in the customers, take their money and let them wait. Not impressed.

Never place an item from dwell that's not in stock!

I have to agree with other reviewers, my experience is the same and very disppointing bearing in mind their goods are very stylish, although no point having a good showroom and website if customers never actually know when/if they'll actually get their goods.

I ordered a sideboard in September, due in stock late oct, due date keeps changing getting to early December, I contact customer service who "assure you it will be with you in 2 weeks ..... There is a shipment on its way" the day before that new due date it's changed again, call customer service and (you've guessed it) "...... Assurance .... Shipment on way ......".

Absolute joke, wish I'd never bothered and went elsewhere, I've now used the "complaint procedure" doubt anything will happen but let's see what they come back with!

Affordable and stylish

We've bought quite a lot of stuff from Dwell - Often, ordering on line through a cash back site and then picking up from a store as the delivery charges are usually quite expensive
When goods are out of stock, it's made clear when new stock will be in and you can decide whether to choose something else or wait until the goods are back in stock
I'd say they are not the cheapest shop for home furnishing, but still affordable and worth paying that little bit extra for the style and quality

Awful delivery scheduling and customer service

So disappointed with this company. I ordered the Silk cord drum floor light in September and was told it would be delivered on the 9th November, then received a phone call to say it was on the ship but delivery was delayed until November 29th. I went into the Deansgate, Manchester store to confirm delivery this week where I was told it hadn't been shipped and would now be delivered on the 29th December. Why do I not believe them?
It seems to be a pattern on here that they hold onto your money and the goods for months, I will definitely not be buying from them again.
As predicted the December delivery date was moved to January 21st, to be fair the customer service representative we spoke to on the phone did try to get one from a local store for us, however it transpired that the store display lights are faulty and therefore not for customer use. So we got our money back and will not be shopping at Dwell again.

Nice furniture but delivery disaster - 3 month wait so far

I purchased two small furniture units on 22 August 2012 from the Westfield Mall store in Stratford, London. Delivery was promised around mid September. They were emphatic that this schedule would be met. I was called later to be told it was delayed until 9 November. I asked that, since I would be on holiday between 10 to 17 November, please deliver after 17th. Dwell emailed confirmation that this had been done. While on holiday I received daily text messages from DPD saying they were delivering - on 12/13/14/16 November. You can't reply to these texts to reschedule, only option is to reply with a 1 for deliver next day etc. In hindsight I should have kept replying and incrementally delaying the delivery by 1 day at a time until the following week was reached. When I got back to the UK I went on the DPD website and it let me reschedule delivery for 23 Nov (tomorrow!). But Dwell just called to say that one of the units had been returned to their warehouse because there were two separate DPD deliveries (impossible to tell from the DPD website). Usual line of "we can but apologise". Words are not enough. If some more material offer had been made I may have considered shopping at Dwell again (because their furniture is appealing). But I can't risk the blood pressure damage, so will not be shopping there again.

Dwell Store - Deans Gate Manchester - Amazing customer service and went the extra mile to deliver excellent customer service!

I visited the Dwell Deans Gate Store in Manchester and the Store Manager and staff went the extra mile to deliver the best customer service i have ever experienced!

I have since visited a number of there other stores and they have delivered the same level of excellence in customer service.

Thank you to Sarah and the whole team in Manchester.

Dan from Scarborough

Terrible Customer Service

Similar issues to below:

Ordered 2 items on the 25th July and still not received them despite them originally saying that they should be available in September.

I raised an enquiry on the 6th of October but am still yet to receive a response.

Nice products (we already have some products from Dwell) but terrible customer service.

Avoid - unable to meet demand and bad customer service!!

I ordered an item as part of an offer where you received a £15 voucher to spend on any item in store by signing up for their newsletter (never received one). I went to my local store but the item I wanted was out of stock so the friendly (shame about the company) sales assistant offered to order the item for me. I let her order giving my address details etc. The order was placed at the end of July/Aug and I was informed that delivery would be due in store the first week of September. The sales assistant told me that someone would call me once the item had arrived in store and that I should check the status online. The first week of September came and I received no call and checked the status which had pushed the date back to the end of September. I called the store and they informed that they were having problems with their suppliers overseas and that the item had now been discontinued so I could wait for the new delivery date in November or cancel. I thought it was ridiculous so I wrote to their info@dwell address and I am still awaiting a reply!!!! What's the point of sending out a big promotional drive to attract new customers but then disappointing!! Bring back Habitat!!!!

Very happy with dwell helpful friendly staff nothing was a problem .

Never heard of dwell before just happened to stumble upon a shop in Glasgow and was very impressed .Have kitted out my whole living room and am very happy with the end result .If I needed to phone for anything nothing was a problem the staff was very helpful and never keep me waiting for anything .

Top rate customer service, I highly recommend Dwell

In this country we have become too used to a low standard of customer service where you're made to feel as if you're irritating the seller by asking them a simple question. It was like a breath of fresh air dealing with Dwell as their standard of customer service is so high. As well as the product being exactly what we were looking for at a reasonable price, the purchase, delivery and follow up phone calls were a reminder of the level of customer service we should expect. I would highly recommend Dwell to anyone thinking about buying anything for their home. The products are contemporary and stylish at affordable prices and the staff really care about your level of satisfaction and making the whole process as easy as possible for you. Thank you Dwell for reminding us that there is still good customer service out there.

That's how it should be done

Best online retail experience so far. Good website, wide choice and clear descriptions. Once I'd decided, the options for either collection or delivery helped me work my diary (and a holiday) around when my furniture would arrive. Superb delivery service with updates and confirmations so I could amend date if needed. Day of delivery call to confirm time of arrival (which was correct rather than a loose within a couple of hours). Delivery guys were very helpful too. All in all - can't fault any of it. Oh and the Ripple Rocker chair is brilliant too!

Great designs, fantastic price, perfect service

Ordered a sideboard online having looked at many in different stores. The high quality white gloss finish is beautiful - better than many at twice the price. The lines are clean, and the storage space inside is huge. What I really liked was that they kept me in touch every step of the way - let me choose a delivery date, confirmed the date, told me it was on its way. Delivery guy rang half an hour before arrival - really cheerful. And the two of them delivered it right to my dining room - in a third floor flat. Faultless service.

Quality furniture and quality service

I bought several items of furniture and have been very impressed with the build and finish of all the items. Even when I noticed a small fault with a chair, it was collected and replaced within days. Fantastic helpful staff especially from Milton Keynes, even though I ordered online, I managed to speak to them often. I am still waiting on a money box that has been delayed for 4 weeks but I have been offered an alternative or a refund. What more can you ask for? Highly recommend this company.

Stylish, excellent quality & service.

Just purchased my 4th piece of furniture, quality is excellent, very helpful staff in the Birmingham store & really impressed with how they keep you up to date with your deliveries.
Would recommend.

The friendliest delivery man EVER.

So, I'm one of those people that kind of begrudges hauling my arse out of bed silly early to wait for a delivery that doesn't turn up until 4pm anyway. Well, with dwell, I don't really need to. The driver gives you a ring when he's about an hour away, giving you plenty of time to attempt to look human and pretend like you've been up since the crack of dawn.

Not only is that incredibly useful, but said delivery guy was possibly the happiest, most helpful, most polite person I have ever met! If I could keep him as a pet, I think I probably would.

The same applies to the ultra-friendly, chronically happy sales lady in the shop. Not patronising, didn't hover too much, but wasn't far away when I needed her.

The table I ordered is in perfect condition, easy to assemble and looks lovely. I'm buying a new flat, and plan on pretty much kitting it out in dwell furniture.

So, yes, to conclude: bloody impressed.

Great products at great prices

Super products and reasonable prices. The staff are very helpful both on the phone and in the shops. Delighted with all my purchases so far....ripple rockers, sofa, sideboard.....

Brilliant products coupled with amazing service

I recently took delivery of a sideboard from Dwell. I love it, the quality is wonderful and the sideboard is classy and very well built. The customer service from Dwell is excellent-they kept me informed in regard to the delivery of the sideboard. Simply amazing service and products-I cannot recommend Dwell highly enough!

Tried the rest now found the best

Ordered 3 items with one arriving the next week and the other 2 in a couple of weeks. Love Dwells system of keeping the customer informed regarding delivery. So important to have confirmed delivery times when you work.
I have never received an item as well packed as my lovely mirror. It took ages to unwrap it. Fortunately the mirror came ready to be installed. It is gorgeous. A quality item with really high gloss finish. Can't wait for my magazine rack and stool to arrive. Decided to order the sofa bed in white. Have seen the chair version and It's going to be a perfect guest bed when required.
I just love the quality of Dwells goods and so contemporary, perfect for my house.

A Ripple of applause for Dwell

We recently bought four Ripple dining chairs from Dwell. We first saw the chairs on-line and then visited the shop in Central Milton Keynes. The service in the shop was excellent and the staff very helpful. We collected the chairs less than half an hour later from the warehouse / distribution centre in the town. Again the service was great and the staff most helpful. The chairs are excellent, just what we were looking for, good quality and excellent value. Very well done Dwell, we will certainly shop with you again and recommend you to our friends.

Lovely products, excellent service!

I have recently bought a fruit basket. I just simply took the product code to the Reading branch and the assistant was very kind to order it for me to collect in store. I was satisfied with the product and the service was very friendly and efficient. I will recommend Dwell to my friends and I will definitely return to shop there again. :)

Dwell = Dreadful

Quality of items sub standard. Customer service dreadful. I would not purchase from Dwell again.

Helpful staff and great delivery

Needing new chairs for the kitchen- I decided that rather than buy on line I would visit Milton Keynes Dwell to try out the chairs. Staff were very helpful. I was told the chairs selected were out of stock until the following week but would be delivered to my house for a reasonable charge. I was informed the estimated date they would by received by Dwell was the 19th July. On the 19th I was notified they would be delivered on the 20th July which they were. The chairs are very comfortable and look great in the dining area of my kitchen. They also were reduced £30 each in the sale so I am very happy all round.