Antwoord van Ebuyer.com
[REPLY]
- BEOORDELINGEN (538)
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- Aaron Jerome Hamilton-Brown
- Enfield, US
- 2 Beoordelingen
Slow delivery, much better off buying from amazon,dabs.scan.
Ordered a GS800 psu, was overcharged for postage as website has clear guidelines on postage charges however this was not what i was charged. I was charged 7.41 for three day delivery when the website states 4.99 in this weight catergory.
I will not be using eBuyer again, unless something is done about this shabby service.
order number:19712859
Antwoord van Ebuyer (UK) Ltd.
Having looked into this I can see you have been speaking to my colleague today and your order is now cancelled.
I hope this experience has not affected your opinion of Ebuyer too much. Our Customer Support Team can be contacted Monday to Friday between 9:00am and 6:00pm on 0871 521 3300 if you have any future queries.
Kind Regards
Nikki
Ebuyer Resolution Team
- David Aris-Sutton
- Manchester, GB
- 1 Beoordeling
Its my problem, not theirs
I have bought lots of gear through ebuyer over the last 4 years but just recently their service is in decline
The latest insult occurred when I chased up a late delivery, I was told that they had suffered a stock shortage and when I asked why I wasn't informed I was told that the problem would have been highlighted on the order, sometime in the last 5 days! It seems that when they have a problem they will post it to your order status and you are expected to visit the order everyday just to check they will be honouring your order.
It is now 5.30 on the day the order should have been delivered and it still doesn't show as despatched on their website, should I assume its going to arrive?
Increasingly it seems that a good service isn't important but if you can't trust them to deliver should we really give them our money?
Antwoord van Ebuyer (UK) Ltd.
Unfortunately I am unable to see if this has now been resolved from the information provided on this review.
If this is still on-going, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can investigate this further.
I apologise for any inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Shane Zadrozny
- 1 Beoordeling
NoDel with YoDel :(
Purchased items from ebuyer before the cutoff time on Friday 7th June and as I urgently needed these items I paid £10.98 for Saturday delivery 8th June.
I noted payment was taken straight away and around 30 minutes later I received a dispatch notification saying my order had been dispatched. Fantastic!
I waited in all day Saturday. By the evening as the order had not arrived I decided to check the delivery status to find the delivery company chosen by ebuyer for this order was YoDel. YoDel status was showing that the order was at their transport hub in Wednesbury but not yet with the driver so 'NoDel with YoDel today then.
Saturday evening I raised an eNote with eBuyer to say YoDel had failed to deliver and to request a refund in full of my Saturday Delivery charge of £10.98.
Monday I checked the delivery status and the YoDel website could not match the details of the consignment - strange as it could on Saturday.
The delivery arrived Monday 10th June at 19:20. I updated ebuyer via enote to let them know that the order had now been delivered and I was looking forward to a refund of my full Saturday delivery charge of £10.98.
Ebuyer responded to the eNote on Tuesday 11th June offering their sincere apologies for any inconvenience caused due to the delay. Clearly ebuyer are not that sorry as they followed on to say;
'We are unable to offer free delivery on the order however as you have paid
for the Saturday service and this has not been honoured, I have refunded
that surcharge you incurred.'
What???????? You have got to be joking. Ebuyer - you did not offer me free delivery, I paid for Saturday delivery which you did not meet. NoDel from YoDel and now NoRefund from NoeBuyerEverAgain.
A refund of £2.00 was credited back to the card used on Tuesday 11th June.
I sent an email to ebuyer ( resolutioncentre@ebuyer.com ) at 9am on Wednesday 12th June, to tell them this was not acceptable and that they should refund the Saturday delivery charge in full not just a surcharge as they have failed to deliver.
6 days later and no response to my email leaves me with no option to post my experience here.
I have placed many orders through ebuyer over the last 5 years and before they changed to YoDel I have had no problems. I am now graced with items not being delivered despite paying delivery and when tasked ebuyer cannot even have the decency to refund my delivery charge in full when the delivery was not made and further not respond to my complaint.
Reading other comments it would seem delivery is a big issue.
From my experience I won't order again unless I don't need the item urgently and if I want the backup of customer service, as it has not been found at ebuyer in this case, perhaps it is time to look elsewhere.
I wonder if ebuyer are not bothered with customer satisfaction anymore as they have had plenty of chance to resolve this. I do not think it is acceptable by any means to only refund a surcharge for a non delivery.
eNote ID 1572051
Order 19679256
Antwoord van Ebuyer (UK) Ltd.
Your comments have been passed along to Yodel regarding the failed delivery as we ensure any cases such as this are investigated.
Your email to the resolution centre was passed along to a team leader last week who will contact you further and currently be dealing with this.
I apologise for the length of time this is taking, our Customer Support Team are always happy to help if you require any further assistance.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Peter Davies
- 1 Beoordeling
Best service ever!
I ordered various items from ebuyer on Wednesday. I realized I had made a mistake with the order and contacted ebuyer on Facebook, in which I got a reply within 10 minutes. I asked to change an item in the order in which the order was quickly changed with no problems at all!
Then I am sitting here on Friday after having recieved all my items in great packaging and with a fast service on FREE DELIVERY!
Will use them again and have recommend them to my friends who are looking to buy other PC parts in the future.
Antwoord van Ebuyer (UK) Ltd.
Thank you for your comments and your recommendations. I am glad you are happy with the service you have received and that you will continue to shop with Ebuyer in the future.
Kind Regards
Nikki
Ebuyer Resolution Team
- Mark Lovell
- 1 Beoordeling
Worst company I ever had to deal with
Bought a laptop from their eBay site with no problems. 1 month later bought the same model again only this time direct from their website. Nothing but hassle, the laptop has some kind of fault, spent all day trying to install o/s to no avail. Spent up to an hour on phone to Ebuyer whose staff were disinterested, unhelpful, obstructive and each different person I spoke to giving me different information. Threatened me financially, accused me of shouting and lied about content they were to later send me in emails. I will never deal with this company again, they're a disgrace.
Antwoord van Ebuyer (UK) Ltd.
I hope this has now been resolved. If not, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this. I sincerely apologise for the faulty laptop you received from Ebuyer and for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Steve Mack
- Bromsgrove, GB
- 8 Beoordelingen
First port of call - Never an issue
I have spent a substantial amount with Ebuyer and all transactions have been without issue. Their prices and component selection are excellent and delivery quick and without damage. I will continue to use hopefully without issue.
Antwoord van Ebuyer (UK) Ltd.
I am glad to hear you will continue to use Ebuyer in the future.
Kind Regards
Nikki
Ebuyer Resolution Team
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- David Ball
- Brighton, GB
- 1 Beoordeling
Lost my trust in Ebuyer
I am one of the many long time customers of Ebuyer and remember the good old days when they were a really great retailer.
Unfortunately I have had too many bad experiences with them. My latest issue:I am currently awaiting an item that I paid for 2 day, pre-noon delivery. It was supposed to arrive yesterday, however, but it didn't. I phoned them yesterday lunchtime and was advised that there had been an error and that the delivery would be made the next day. Its the next day and the item is still marked as "Allocated" on my account. I called Ebuyer and was advised that there has been another error with the warehouse and that delivery will be for tomorrow. Can you guess how confident I am that delivery will actually be made tomorrow?
This is nothing to do with the courier - This is Ebuyers order management system. Its just not good enough.
With plenty of other retailers out there, Ebuyer have certainly lost most of my custom already and will lose my remaining business unless they focus on quality of service once again.
I like the website. I like the offers you have and email to me.I like it when I buy something and it is dispatched on time and delivered on time.
Come on Ebuyer - I want you to be great again, but you need to focus once again on the fundamentals.
Antwoord van Ebuyer (UK) Ltd.
I can assure you, any reviews such as this are taken very seriously as we value all of our customers and aim to make their shopping experience at Ebuyer as carefree as possible.
Unfortunately I am unable to see if your order has been delivered from the information on this review. If you have still not received this, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can investigate this further.
Once again I sincerely apologise for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Jethro Bridge
- Diss, GB
- 1 Beoordeling
Ebuyer are dead to me
I have been using this company for years, I don't want to go into boring detail but basically the customer service which used to be top notch, now take the crown for disinterested and worthless staff. I would actually rather phone BT which by comparison is enjoyable (I know!)
But then there's the final insult, the move to yodel. I've never had such a useless delivery driver turn up, he didn't even speak enough English to read the 10 foot sign above a door marked deliveries and instead proceeded to walk around the building 2 days late knocking on windows and generally looking weird waving a box around.
Please please please stop using this company. I know it used to be great but that's clearly over now, all they're after is your money then go fu*k yourself. We need to let this thing die.
Oh and also ebuyer, we don't care about your worthless apologies on review sites, it makes no difference. Either sort it out, or suffer the losses, there are no excuses for your service.
Ben Divers vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
I am sorry to hear that you do not wish to use ebuyer again and I can assure you that we do value your custom highly. Comments regarding Yodel are been noted and will be taken up with them in meetings that we hold.
Kind Regards
Hayley
Resolution Team
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- Ben Divers
- Lincoln, GB
- 1 Beoordeling
Item lost in transit - my money held as ransom until it is found!
Ordered a Lenovo Yoga on 30 May from eBuyer, with delivery expected to take 5 working days. I knew I would be out until the last day, however I was confident that the item would arrive on 7 June as this would be the last day. Having checked later in the week I see 2 failed delivery attempts on 5 & 6 June, and knowing Yodels delivery policy is 3 consecutive daily attempts, I sat and waited in patiently.
I called eBuyer and Yodel to confirm the delivery would still be going ahead, however it transpired that nobody was answering the phone at the service centre in Lincoln, and the courier himself doesn't have a mobile phone. I was told to sit in a wait for the item, and would get a call back if anything changed.
Along came 4.30pm and with no contact from either, I called eBuyer back, only be to advised that there will indeed be no delivery now, and that it would be done the next day. Fortunately I had the day off work, and so sat in again waiting all day and guess what... no delivery! Of course eBuyer and Yodels customer services don't live in the real world and are shut at the weekend.
So along comes Monday, and I spot a better offer for the same item on Amazon but with next day delivery by 1pm!
Sick of the incompetence following the purchase from eBuyer I call them up to cancel and get a refund - but hang about - they REFUSE to give me my money back even though I haven't received the item. They will not give me the money back until it is safely in their warehouse. But wait one second - the person who has the item is suffering a complete communications blackout! So the item is no longer being tracked and could be lost/stolen whatever.
Apparently, this isn't eBuyers problem; it is mine, and on discussing my refund options or lack of, I spoke to Narnie who is allegedly a Customer Service Advisor for eBuyer.
In fact to quote Narnie, eBuyers so called 'Customer' Service Assistant, "SOMEBODY HAS TO PAY FOR IT"! this is despite me having not received it!
She went on to advise me that until it is either returned to eBuyer, or Yodel come clean and admit they have lost it, then my money will NOT be refunded.
So my hard earned cash is effectively being held ransom until someone at either eBuyer or Yodel pulls a finger out of their backside and does the right thing.
How... as a consumer who has been failed in this way... be treated with such contempt in beyond belief!
One star is too much for these people and I will NEVER shop with them again and whole heartedly advise others to avoid them like the plague too!
_____________________________
Update at 15:30
Yodel in Lincoln have now called me to say the package is at their warehouse and available for collection - this is despite me requesting a cancellation to eBuyer. They claim that the delivery courier could gain no access whatsoever to where I live... funnily enough Royal Mail, Tesco Grocery Delivery, various utility meter readers etc seem to have no problem - they just ring the door bell and I unlock the front door through the intercom!
So another phone call to eBuyer, and after pointing out that the item is now safely within THEIR AGENTS possession, I should be able to have a full refund straight away without having to wait for it to get back to the warehouse. The fact that Yodel are eBuyers and not my delivery agents needed spelling out somewhat, and eventually they relented a gave me a refund.
This has taken overall about an hour of phone calls to eBuyer, and has cost roughly £6 on my phone at 10 pence per minute... will you give me a refund on that?
Scrutinising the attempted delivery times a bit closer, on the 5 June I was at home at that time, which adds some weight that either the courier couldn't be bothered, or simply didn't understand that to gain entry to an apartment block, that you need to press the corresponding number to the flat.
Also, if the courier had returned the parcel to the depot at the end of each day after the failed delivery attempts then I could have driven down and collected it. But no. Yodel delivery drivers work in the dark ages and don't have ANY communication with the outside world, and if they can't be bothered to return the item to depot then they just sit and fester in the back of the delivery van until they feel like doing something about it.
Antwoord van Ebuyer (UK) Ltd.
If an item is not scanned then an investigation will need to take place for Yodel to investigate the whereabouts of the item, this can take up to 48 hours but this is usually processed well within this time. I do apologise that on this occasion your item did go missing in transit.
I can advise that we will be holding meetings with Yodel to discuss better ways of dealing with certain situations, and to implement new processes immediately that will have a positive impact on their service levels.
Once again, apologies for any annoyance that has been caused by this.
Kind Regards
Hayley
Resolution Team
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- Richard Whiteing
- 1 Beoordeling
BE PREPARED TO LOSE THE WILL TO LIVE
I purchased a Zoostorm desktop PC from Ebuyer. Within 6 weeks blue screen of death appears randomly at login. Not the fault of Ebuyer I admit so rang them and was told they can't help and contact Zoostorm which I duly did. After literally hours on the phone in queues and running tests Zoostorm finally agree to take it back for testing.
Zoostorm had the unit 2 weeks and returned it in "full working order". After second login blue screen of death again(I had downloaded nothing/added no software whatsoever or even got online). Rang again-they blamed my previous use of Itunes as it apparently causes some PCs to develop faults!!
Tired of this rang Ebuyer and asked for refund as unit only 10 weeks old. Not our problem-go back to Zoostorm was the reply. I was also told Zoostorm will send engineer or arrange replacement-excellent I thought! Rang Zoostorm and asked for this to be told Ebuyer are giving out wrong information and they will not send engineer or arrange replacement. Rang Ebuyer back and spoke to someone else who admitted wrong information given by their colleague.
Not wanting to return to Zoostorm after their failure to fix the machine despite having it for 2 weeks I rang Ebuyer and again asked for refund. This was flatly denied and told to go back to Zoostorm. I stated my contract was with Ebuyer as the vendor but was told Ebuyer won't help in any way and go back to manufacturer.
Then I emailed the CEO address and did receive a U turn agreeing that Ebuyer will take unit back and test it themselves. All arranged and returned with no problems.
Rang a week later to get update. Was told PC had been examined by technical team but couldn't give out details as awaiting original log number from manufacturer. I gave this myself to speed process up. Was told to ring next day for results. This I did to be told PC awaiting processing and had NOT been examined!
When asked about the discrepancy I was told "maybe it had been examined a bit then" and to await email.
Again asked for refund and denied. Later that day received a message confirming extensive testing(!) and fault found. Replacement agreed and order number created.
Next message shows item out of stock-rang to query next steps and after much debate refund agreed-thank the Lord.
Refund only agreed as item out of stock-otherwise it is denied and I would have a replacement with the fear of it going wrong and starting the nightmare process again.
Whilst the fault was clearly nothing to do with Ebuyer once you contact them for help they fob you off any way they can. Customer services give out contradictory information on a daily basis and repeat the mantra to go to the manufacturer. They appear to make up answers to get you off the phone if they don't know an answer.
Even though this has taken countless hours on the phone and cost over £30 in calls I consider myself lucky that the machine was out of stock and to receive a refund.
I'm sure the company is fine when things go well but if you have any problems book a month off work and buy a phone headset as that's all you be doing trying to sort it out!!!
Update 07/06/2013-Having emailed CEO direct Ebuyer have agreed to refund cost of related telephone calls over the last 4 months.
Barry Whitehead & Ben Divers vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
We do not wish to lose your custom, therefore we have refunded the telephone calls that you have had to make to ebuyer to get this issue resolved.
This matter is been looked into to ensure this does not happen again and I hope you can accept my sincerest apologies.
If you require any further help in the further please do not hesitate to contact me back via our emails.
Kind Regards
Hayley Andrew
Resolution Team
- David Lingard
- Lincoln, GB
- 4 Beoordelingen
Good company let down by Yodel
Each time I've bought from Ebuyer I've been nervous (see the Yodel reviews) but all has been well with delivery until yesterday. Yodel posted "Address Problem - please contact sender" but the address displayed is correct and other Yodel drivers have had no problem. I rang Yodel and they said they'd get the depot to deliver before 9pm and call me - neither happened. I opted for free delivery so it can be up to 2100 Friday and they had it at 0630 Wednesday, Yodel seem to think it is reasonable for the customer to stay in to sign for a parcel which may be delivered at some time in 3 days, I don't agree - when it says "Parcel out for delivery" it should mean what it says. I think Ebuyer is great but I'm doing no more business until they hire a better delivery firm.
Antwoord van Ebuyer (UK) Ltd.
I do agreed that it is not reasonable to expect you to stay in for three days to sign for the delivery, we do send a dispatch email to advise once the order has been sent. This will mean the order will be with you the following day.
I am sorry to hear that the driver was not able to find your address, I can assure you that all drivers do try to make sure all the parcels on their van that day are delivered. In some cases a few of the parcels will go back to the depo and will go out again the following day.
I do apologise for any annoyance that was caused by this matter.
Kind Regards
Hayley
Resolution Team
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- Barry Whitehead
- Wantage, GB
- 2 Beoordelingen
What once was, will never be - eBuyer aren't as good as they think
Sorry to say after many years of buying and recommending eBuyer I had stopped, but only due to them changing couriers to YODEL (worst company period).
I had purchased a SSD from them last year which failed within a year of purchase, the item had a 3 year warranty on it, which wasn't honored by eBuyer, as the item was discontinued they offered me £22 less than it's original £66, which is totally wrong.
I then decided to contact the manufacturer to see what they could do, and they agreed to replace the item with a modern alternative (which I would of been happy with), but after contacting eBuyer to ask for it back, I found out that they have thrown it away (though I think returned it to the manufacturer).
To be honest I think they are almost as bad as YODEL their customer service is bad, and I mean bad.
Small claims is obviously the only way for me to deal with this, claiming for a FULL refund and my time spent dealing with this.
Ben Divers vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
In regards to the refund, without your return number I am unable to specify the reason you have been credited less, however this is usually if the item is over 6 months old. This is worked out over the amount of use you have had from the item and this is in line with the Sale of Goods Act. If you would like me to double check this please contact me at resolutioncentre@ebuyer.com
I apologise for any annoyance that has been caused by this.
Kind Regards
Hayley
Resolution Team
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- Stuart Cooper
- Bristol, GB
- 2 Beoordelingen
Very Poor Customer Service,Avoid
I recently bought a computer part from ebuyer & when it arrived it was the wrong model, so I contacted them to return the item & after 2 phone calls I received a returns(RMA) number & was instructed to arrange with their chosen courier a day to collect the item, quite difficult as I work almost all weekdays & there is no-one at home to be in for the collection. I could not find time to be in before I was off out of the country for 3 weeks & when I returned ebuyer had cancelled my RMA. So I contacted them(at first pointlessly by email as their returns email is unattended) then by phone. after being kept on the phone for over 15 minutes I was eventually told it was too late & the item was discontinued now anyway so they didn't want it back. So be very careful if you are thinking about buying anything from ebuyer. A very poor experience that I shall not risk repeating
meincorp & Ben Divers vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
I can advise that we give 7 days to raise a return for 'Item Not Required', we then allow a further 30 days from raising the return to return the product to ebuyer. If the item is not returned within this time we do advise that the RMA will be canceled and the outcome of the RMA may be effected.
However, if the item is unused and still sealed please email me at resolutioncentre@ebuyer.com and I will look into this further for you and try offer a resolution.
I apologise for any annoyance that has been caused.
Kind Regards
Hayley
Resolution Team
- conor
- glasgow, GB
- 2 Beoordelingen
Better than the reviews suggest.
I've been ordering from ebuyer for years now and haven't had any problems. I did a google for "ebuyer finance reviews" because I was interested to see what the reception was like for their "finance" feature, and stumbled on this page out of curiosity, and was stunned to find a rating of 4.1/10.
I know the reviews on here are typically that of the vocal minority, but a rating of 4 is way below where this site belongs, at least in my quite extensive experience. Amazon has a 9 on here, and I would say my flawless experience of them is right on par with that of ebuyer. I've bought dozens/hundreds of times from both without a single hitch.
I am not affiliated with ebuyer in any way whatsoever. I am just a perplexed customer. If ebuyer pull any shit, I'll come right back here and edit my rating, but unless that day comes, I haven't had a single problem with them and a rating of 4.1 is just wtf, as far as I am concerned.
Antwoord van Ebuyer (UK) Ltd.
I am happy to hear that you have been purchasing from ebuyer for a few years and have not had any issues with us. I can assure you that if you do come across any issues out Customer Support Team will deal with this in the best possible way.
Thank you for your recommendations, our Customer Support Team are always happy to help if you have any further queries.
Kind Regards
Hayley
Resolution Team
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- Alex Campbell
- Edinburgh, GB
- 1 Beoordeling
unreliable delivery times since move to Yodel.
I have been an ebuyer customer for over 10 years and I am extremely disheartened with their recent move to Yodel for distribution. The deliveries are consistently late and I dont think they have yet managed to get a Saturday delivery to me on time. (they think a £2 refund makes up for the inconvenience )
So, if like me, timely delivery is important, avoid the once reliable ebuyer.
I will be ordering elsewhere in the future.
Antwoord van Ebuyer (UK) Ltd.
We have recently taken on Yodel although we still use Parcel Force and Royal Mail. Your comments are important to us as we always strive to improve our service and they have been passed onto the relevant department to be looked into.
I can assure you we do value your custom, if you would like to contact me at resolutioncentre@ebuyer.com I will be happy to refund the full delivery charge that was paid on the order.
Kind Regards
Hayley
Resolution Team
- Geoffrey Peel
- Cambridge, GB
- 1 Beoordeling
Bad news, if goods faulty
They may do quick delivery but slow problem resolution. My shredder arrived damaged but inside the bin and inside the packing. Reported and sent photos showing it could not have been damaged in transit. Heard nothing for a week, they are now obviously trying to blame Yodel. I don't want to get involved, I just want a replacement without a torturous system. Lost the will and given up.
Antwoord van Ebuyer (UK) Ltd.
I hope to hear back from you shortly and resolve this matter.
Kind Regards
Hayley
Resolution Team
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- Dean McCarten
- Askam In Furness, US
- 1 Beoordeling
Paid for Next Day but didn't arrive! NOT Good!!!!!!!
I ordered RAM update before 5pm on thursday with next day delivery as I needed the RAM for the weekend and here on friday, I've only just got the shipping confirmation tonight yet the order and payment was taken before 5 pm yesterday, I tried raising a eNote at lunch time but I've yet to have a reply. I'm not happy that I placed a order in plenty of time yet no feedback as to why I won't have the product today as my order details says I should when I paid a premium for next day delivery.
My order id is 19652473 as people seem to get a faster response on here.
Antwoord van Ebuyer (UK) Ltd.
I can see that the order was placed within the time scale we give online and that your payment was received in time for the order to be delivered next day. Unfortunately, there had been a stock discrepancy with our supplier of this item. I appreciate this level of service is not acceptable and we have launched an investigation with the supplier to ensure measures are put in to place to stop this from happening in the future.
I hope that you can accept my sincerest apologies in this matter.
Kind Regards
Hayley
Resolution Team
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- Charles Chomsky
- 1 Beoordeling
Dont pay attention and dont listen
Purchased 3 motherboards, one of the boards was doggie and the PC would turn off at any random point, might be a week might be half a day, didn’t seam to matter how hard the computer was being used.
Returned the motherboard to ebuyer with all the information stating it has taken up to a week sometimes for the fault to become apparent, so you can imagine my surprise when the next day I received an email saying, we plugged it in, it worked, started fine so it was being shipped back to me.
I rung at (at premium rates) to explain how the problem takes time to develop and all the lady on the phone could say was, “our trained engineers have thoroughly tested it and its ok”, which is obliviously rubbish. I tried explaining to her but every time should would interrupt me before I finish just to say the same thing, incredibly rude just to get me to go away. It was quite disgusting actually.
I tried the board again (don’t know why I did) and the same thing happened. Could be bothered to go through the silly return procedure again, because most likely the same thing would happen again.
After being a customer for nearly 10 years and spending thousands each year I though they would have more care about me as a customer. Never mind lucky MISCO.COM. They get my business from now on.
Antwoord van Ebuyer (UK) Ltd.
As the issue you state is intermittent it can be difficult for our technicians to locate the fault, however, if you wish to contact me at resolutioncentre@ebuyer.com I would be be able to arrange a free of charge collection and get this tested further for over a longer period of time. I do understand you do not wish to return this again, however, this would need to be returned for us to complete further testing.
I hope to hear back from you so we can resolve this issue.
Once again, apologies for any annoyance caused.
Kind Regards
Hayley
Resolution Team
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- Kieren Perry
- Gloucester, GB
- 1 Beoordeling
Delivers on-time, every time.
Every time I have ordered a product from Ebuyer it has arrived on or before the delivery date suggested and I have never had a problem with any of their products. Whilst most reviewers seem to be commenting on the level of customer service I have no opinion in that matter as I have never needed to contact them with an issue.
Antwoord van Ebuyer (UK) Ltd.
I am very pleased to hear how happy you are with the delivery service you have received from Ebuyer and that your products arrived on time.
Our Customer Support Team are always happy to help if you have any further queries.
Kind Regards
Hayley
Resolution Team
- Robert Smith
- 1 Beoordeling
Charged 20% restocking fee
I have been a business customer of ebuyer for 10 years +. They have never charged me a restocking fee. I know they have recently had this in their T&C's.
This time they have. I recommend not to buy from these people.
Customer services where unsympathetic
Antwoord van Ebuyer (UK) Ltd.
This restocking fee has been in our terms and conditions for a few years and is in place for business accounts only when an order is returned as item not required.
I would also like to apologise that you are unhappy with the level of service that you have received from Ebuyer Customer Support. Your comments are important to us as we always strive to improve our service.
Once again I apologise for the service, and for any inconvenience caused due to the matter raised.
Kind Regards,
Hayley
Resolution Team
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- Michael Healy
- Glasgow, GB
- 1 Beoordeling
Out of pocket due to returns procedure
I bought an external hard drive which on powering on did nothing but click, so DOA. Went through their returns procedure online and was eventually issued with an RMA and told to return the unit (no offer of a collection) using a tracked sevrice which I did so despite getting a refund on the item I am now 11 pounds out of pocket as that's what I paid to return it. Why am I out of pocket after receiving faulty goods?
RMA: 1214341
Charles Chomsky vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
I can confirm when returning a faulty product to Ebuyer there are two ways you can return it. If the item is a larger item, or quite heavy, we arrange to collect the goods from you. If the item is a lighter smaller item we request you return the items, and we refund you the cost of postage.
If you can please send a copy of your receipt of postage to resolutioncentre@ebuyer.com, along with your RMA number and name of this review site, I can arrange to refund you.
Once again I apologise you have not received this refund already, and for any annoyance this may have caused.
Kind Regards,
Lucy
Ebuyer Resolution Team
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- Jaíro Vasquez
- Baltimore, GB
- 1 Beoordeling
Seedy and dishonest
Ebuyer advertises all kinds of customer-friendly policies throughout their website. If you ask them to live up to any of these policies--which policies may well be the only reason you choose them over another business--they will then hide behind small/fine print and the bare minimum statutory requirements imposed upon any merchant by law.
I canceled an order inline with their policy that any order can be canceled prior to shipping. A full day later they shipped it anyway and demanded I pay out of my own pocket the cost of return.
My impression from the back-and-forth I have had with them is that their business is based on getting merchandise out of their warehouses in any way possible--ethics be damned--and then pasting pre-configured cut-out responses onto any objections that come back at them. I cannot imagine they would be able to survive as a business if they did not know that people will quickly give up after finding that ebuyer does not care that they are in the wrong and has zero intention of being helpful. The customer service payroll alone should make it not worthwhile to cheat their customers--the secret is that there is no actual service in their customer service. That is how they survive.
Andrew Barsi & Charles Chomsky vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
When an order is placed with Ebuyer, and the payment has been taken, the shipment information is automatically passed to the warehouse. This does mean we only have a short period of time in which to cancel the order. If the order has processed too far we will unfortunately not be able to cancel it I'm afraid.
I have passed your comments regarding the customer service you have received on to the Customer Service Team Leader to ensure any necessary training takes place.
Once again I apologise for the service, and for any inconvenience caused due to the matter raised.
Kind Regards,
Lucy
Ebuyer Resolution Team
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- David Henderson
- Aberdeen, GB
- 1 Beoordeling
Shoddy merchandise
Recently tower case got damaged and i needed to replace it with a budget one so went to Ebuyer and bought the MA-1199 Matx case.
At first glance it looked ok but soon the truth became clear...
thumb screw holes were out of line at rear.
the motherboard didn't line up with the I/O shield.
the button on the stealth cover for the optical drive was covered when open.
a 120mm fan could not be fitted, as advertised, because the riveted hdd cradle is in the way.
most of the side vents are blocked by the design of the chassis.
virtually no deburring had been done leaving sharp edges throughout.
I/O shield cut out is excessively tight.
screw holes for mounting drives are misaligned.
All in all a few of these things would be acceptable on any budget case but not all at the same time. It only leads me to think that they dont care what they sell in as far as quality is concerned. I dare say higher end items would be better vetted but there should be NO exceptions when it comes to quality control.
Maybe I was just unlucky with my first purchase from Ebuyer. But as I cant be sure I will not be buying from them again.
Antwoord van Ebuyer (UK) Ltd.
I have passed your comments on to the Product Manager who can look into this with the manufacturer.
If you can advise of your order number I can arrange to collect the item from you and process a return?
Once again I would like to apologise for the level of quality of the product, and for any frustration this has caused.
Kind Regards,
Lucy
- Graham Hobson
- 1 Beoordeling
EBuyer manipulation of warranty returns - DO NOT BUY FROM THEM
I bought a ASUS Nexus 7 tablet 8 months ago. The tablet has developed a serious fault in that it no longer turns on.
I contacted EBuyer and they guided me through a process to return it.
These are the emails from EBuyer:-
___________________________________________________________________
I am sorry to hear you are having problems with your product.
You item is still covered by warranty as you are still within the first year.
You can raise a return through the ebuyer.com website by logging into your account and selecting returns online. This will then give you a choice of invoices to select through, once you locate the invoice with the item you are having problems with it allows you to raise a return on the item.
__________________________________________________________________
To return your product to us we require a fault log number from Asus.
To obtain this please follow these steps.
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address rma.approvals@ebuyer.com with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
_________________________________________________________________
Your RMA collection request has been approved. Please follow the link below to book a suitable collection date.
Click here to book collection
Please select a date that is convenient for you. If when our courier attempts to collect the parcel no one is available or the parcel is not ready they are within their rights to leave. In this instance, we will be unable to rearrange collection and the goods will need to be returned by you at your own cost.
_________________________________________________________________
Following extensive tests by our Returns staff, this item was found to be faulty. Therefore a refund will be issued once the RMA has been closed.
As per section 9.2 of our terms and conditions and in line with the Sale of Goods Act 1979, as this item is over 6 months old you will only qualify for a proportionate refund of the original purchase price. Therefore we are unable to issue a replacement as initially requested.
More details can be found in the Your Account section of www.ebuyer.com.
Please note; debit/credit card refunds can take up to three working days to clear.
__________________________________________________________________
Your RMA has now been processed.
All the items stated on your RMA have been refunded. You can view your order history via www.ebuyer.com in Your Account section of the site.
Please allow up to four working days for the transaction to clear into your chosen account.
__________________________________________________________________
From the above email trail my belief was that this item would go back to ASUS under warranty and I would either get a replacement as I requested or, at worst, ASUS would offer to repair.
At no point in the above email trail was I informed that I could have gone directly to the manufacturer.
When I found this out and asked for my Tablet back they said they no longer have it and it has been disposed of! I think it will go back to ASUS.
Also they have not advised me what the partial refund will be so at the moment I have no chance to dispute whether I think it is 'reasonable' as it says in the Sales of Goods Act it should be.
In my opinion EBuyer manipulated this situation to suit themselves and they then fall back on legalese when they have you where they want you.
My advice - DO NOT BUY FROM EBUYER - their service when faced with faulty items is disgraceful. I certainly will never purchase from them again. My only consolation is that I was researching TVs and may have purchased from EBuyer!
Andrew Barsi & meincorp vond deze beoordeling nuttig
- meincorp
- 3 Beoordelingen
Returns on Ebuyer? I won't be returning as a customer for sure!
After purchasing a SSD 120 10 months ago it became faulty. After issuing an RMA to Ebuyer for testing, it was confirmed as such.
What next? Expecting some options, but no, merely an email saying I've been partially refunded (without even stating the amount.)
Call me crazy for chasing this up, it went like this:
1) Replace like-for-like
Ebuyer Answer: It's discontinued
My Answer: You're still advertising it on your site for sale with stock available
Ebuyer: (After checking properly) Yes but it's at a different price now from when you purchased so we do not have to replace it like-for-like.
2) Return to Manufacturer (x3 Year Warranty in the product description!)
Ebuyer Answer: Too late, we've partially refunded your account. You could refund us back, it will take time, then the manufacturer takes up to 28 days.....
My final answer is I will no longer purchase from them, they give their buyers no say in the RMA process and my belief is they will do their own RMA to the manufacturer, refurbish and once again-re-sell. Extremely poor show Ebuyer. Goodbye!
UPDATE 30-May-2013: It's been a week, despite the "just for show" response below from Ebuyer-heard nothing from them as expected.
UPDATE 05-June-2013: As expected, no response received at all, the cut copy paste job Ebuyer do to posts is simply lip service.
Barry Whitehead vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
Unfortunately I am unable to locate the RMA from this review so cannot see the notes left by members of staff. I can however confirm if we are unable to offer a like for like product at the time your return is processed, if the item is outside the time we would issue a full refund, a proportionate refund would be offered.
If the manufacturer is happy to take the item back directly under their warranty, we can send the item back to you.
If you would like me to look into this further, please contact me at resolutioncentre@ebuyer.com with your RMA number and the name of this review site.
I apologise for any annoyance or inconvenience caused.
Kind Regards
Lucy
Ebuyer Resolution Team
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- Tim Craig
- Brighton, GB
- 2 Beoordelingen
Yodel lost my package, poor customer service and £15 down from phonecalls. Still waiting for a refund.
I ordered £200 worth of stuff from Ebuyer. It was split into two packages. The first package Yodel have lost. Almost three weeks later Ebuyer have asked if I would like a refund but no sign of a response.
My second package - Yodel have failed to deliver twice and the only update I have got about this is when I ring up as their tracking system is not kept up to date. First time the depot was closed and second time it was recalled as on the wrong van. I'm terrified what will happen when the package will come. I've read awful reviews across the web of damaged or lost items and this is where it starts. I've wasted three days of annual leave, over £15 on phone calls to ebuyer and Yodel. Ebuyer have sent an email asking if they have lost the parcel. Yodel have said it is ebuyers responsibility?? I'm absolutely at a loss. No option to cancel, no compensation for all the calls I've had to make and no items. Three days lost so far. **updated - was finally delivered because I managed to find a helpful person at Yodel who sorted out everything and made sure the parcel was sent out - Its a shame that Ebuyer don't share the same concern. I received at best a blanket email offering a refund and no acknowledgement of the problems I've had.**
Sorry Ebuyer - I've spent thousands with you but you will never have me buy from you again. There are hundreds of computer sites and yours will just be a forgotten memory if you do not sort out deliveries.
TIm Craig
Antwoord van Ebuyer (UK) Ltd.
Unfortunately I am unable to see your tracking information from this review so I am unable to advise of the reasons behind your delayed delivery.
If you would like me to look into this further, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site.
I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Kerry Scotney
- Poole, GB
- 1 Beoordeling
Won't use eBuyer again whilst they still use Yodel
Ordered a laptop as a birthday gift and chose free delivery. Website showed as delivered today by Yodel but it certainly wasn't! I live in an apartment block with a very reliable concierge service and no one with the name Yodel claim signed for it works here! Tried to contact them and they weren't at all interested and just said it had been delivered.
Not using eBuyer again whilst they use Yodel.
Antwoord van Ebuyer (UK) Ltd.
Unfortunately I am unable to see the details behind your delivery from this review. If you have still not received your order, please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this further.
Kind Regards
Nikki
Ebuyer Resolution Team
- Jordan Tovey
- 1 Beoordeling
Amazing
Purchased a monitor at a great price, at least £20 more expensive if I went anywhere else. I chose 5 day delivery and it came after 2 days. The monitor worked great upon arrival. Can't fault Ebuyer, I would reccomend
Antwoord van Ebuyer (UK) Ltd.
I am happy to hear our prices were the cheapest around and that your 5 day delivery came after 2 days.
Thank you for your recommendations, our Customer Support Team are always happy to help if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Sam Singh
- Lower Gornal, GB
- 1 Beoordeling
Ebuyer Bad.. Bad...Bad
AVOID EBUYER. BAD. BAD. BAD
returned faulty ram..11 months.which they confirmed was faulty.they refused to give me a replacement..because it was cheaper to give a partial refund.
I feel I have been conned.Avoid Ebuyer if you
value your money
ref RMA 1213416
Mr s.Singh
west Midlands
Antwoord van Ebuyer (UK) Ltd.
Due to the age of your item I can see we have advised you that we will provide you with a partial refund as it is disproportionate for us to replace this.
I have however been informed that on this occasion, due to your custom with Ebuyer, we are replacing the item for you.
Please get back to our complaints team who will advise you further.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Grant Dreyer
- Basingstoke, GB
- 1 Beoordeling
Incredibly Bad Customer Service - Order elsewhere.
I very recently ordered some computer components from ebuyer.com. When they arrived I set out and built my pc and it would not start. After hours of checking I assumed it was the BIOS that did not support my CPU. So I contacted ebuyer, stating the issue and they said they would update the BIOS and send it back to me after I sent them some pictures.
I sent the pictures and they spotted a bent pin on the CPU Socket which I did not see. As such they refused my refund and claimed I damaged the socket myself. This is untrue, I have built many PCs and always take extreme care when doing so. As such, the item must have arrived in this condition. I am in contact with the Citizens Advice Consumer Helpline and they have advised me that under the Sales of Goods Act I am required to receive a full refund yet ebuyer.com still refuse to accept this. I have just sent my final notice before I will have to pursue further legal action.
Order your items elsewhere.
Barry Whitehead vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
Unfortunately, if we believe an item has been damaged by the customer, we will not accept the item back as a return as this would not be covered under the warranty.
If you have any further queries regarding this item please don't hesitate to contact us on 0871 521 3300.
Once again I apologise for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Paolo Napolitano
- London, GB
- 1 Beoordeling
Disgraceful
Absolutely shocking.
Paid a premium for a saturday delivery since won't be around during the week.
Courier simply didn't turn up. Called Yodel, been told they screwed up but they would try again during the week. For another saturday delivery need to contact Ebuyer.
Called Ebuyer's customer service, kept on the phone while they called Yodel, and repeated back to me what I just told them. Brilliant.
Mentioned I can't get the delivery during the week and the lady on the phone just stayed in silence, waiting for me to solve the issue, basically.
Asked for a full refund, since they couldn't sort out their own mess.
- Yodel service: appalling
- Ebuyer customer service: shocking
Really disappointed, since I've done numerous purchases through Ebuyer for my company and their business service is pretty good. Would have loved to have them as a personal supplier, but have strong reservations now...
Antwoord van Ebuyer (UK) Ltd.
Your comments regarding our Customer Support Team will be passed along as a training issue as we aim to provide the best service possible.
Once your item is received back in our warehouse you will be issued with a full refund for the value of your items.
I am sorry to hear this experience has put you off shopping with Ebuyer for personal items and I hope we continue to receive your business custom in the future.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Richard Peck
- Bromborough, GB
- 2 Beoordelingen
Excellent Service
Excellent service - eBuyer sent my products on time, as well as answering support by facebook. If you have any problems, just go onto their Facebook page & ask them about it. They **have** to answer the request then, as it's public ;)
Antwoord van Ebuyer (UK) Ltd.
I am very pleased to hear how happy you are with the service you have received from Ebuyer and that your products arrived on time.
Our Customer Support Team are always happy to help if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Tpfka JoseMa Hdz-Garcia
- Plymouth, GB
- 1 Beoordeling
Upset
No first collection card!
Second collection card found BY CHANCE on the floor 250 meters away from home, it said they will deliver on friday. It´s saturday afternoon and I´m still waiting.
No answer from telephone number on card. I will never buy again from this company if they keep using yodel.
Antwoord van Ebuyer (UK) Ltd.
I hope you have now received your order however if not please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can investigate this further for you.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Pedro Santos
- Maidstone, GB
- 1 Beoordeling
Ridiculous company
After a whole week getting my orders canceled they finally replied to my many attempts of contact saying that they required me to e-mail them a copy of my passport & a utility bill. I've been living in the UK for the past year but I do not have utility bills on my name. Also requesting me for my passport? Ridiculous request & slow customer service.
Cheap prices aren't everything.
Antwoord van Ebuyer (UK) Ltd.
As we are a fully online company we do random security checks to ensure our customers are who they say they are for the security of us and our customers. Once the further security checks have been completed your order will be processed and you will not be asked for this again.
If you have any further queries please don't hesitate to contact our customer support team.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Leon Smy
- Basildon, GB
- 1 Beoordeling
STOP APOLOGISING and fix the obvious problem. YODEL!
It doesn't wash, it doesn't look good.
Yodel are destroying your business. Plain and simple. It's why MY firm stopped using them.
Simply fire the idiot that employed Yodel to deliver your orders and return back to Parcel Force and Royal Mail.
Yodel have clearly screwed up your reputation that used to be impeccable.
Again, I don't want your apology, I want to receive the goods I paid for on time without excuses. It's not hard when you know the fault.
EBUYER RESOLUTION TEAM - LISTEN TO YOUR CUSTOMERS OR YOU WILL END UP WITH NONE!!
Hamish McIntosh, Tpfka JoseMa Hdz-Garcia & Barry Whitehead vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
I apologise if you have experienced any problems ordering from Ebuyer. If you have still not received your items please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this further.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Robert Robski Miliczky
- Basingstoke, GB
- 1 Beoordeling
Used to be a great store with great prices, terrible customer service now.
I ordered a Logitech G710+ keyboard from ebuyer on Saturday 4th of May. Received an email on Saturday saying payment has been taken. All good I thought. On Monday (bank holiday) I checked the progress of my order on ebuyer and it said there that the payment is yet to be taken. Fair enough, checked my bank account and that confirmed that payment indeed hasn't been taken. I decided to ring ebuyer on Tuesday morning to find out about what exactly was going on with my order. I explained that I ordered the keyboard on Saturday just gone but no money has been taken from my account. She said it's because of the bank holiday. I thought fair enough, can you tell me when it will be shipped? She said she can't guarantee it'll be shipped before the 10th of may (6 days after the order was placed) to which I said it shouldn't take 6 days to post an item.
She said it's because I choose the free delivery option. On ebuyer website it says all orders over £49.99 (iirc) come with free delivery which I thought was a nice bonus when I placed my order. I asked again when the delivery will be and she said she didn't really know but on the 10th of may the latest. To which I said I wanted to cancel my order. She didn't even try to convince me to stick to my order and promise a speedy dispatch. The keyboard cost £137 which is quite a bit of money and ebuyer should care about customers who spend money on top end gear. I'd spent over a £1000 in the last couple of years with ebuyer and always rated them highly. Not anymore. They clearly don't value their customers any more. After cancelling my order I went on eBay and bought the keyboard there. Cost a little bit more but guess what, it came next day (today) and I had great communication and customer service from this eBay seller. Much better than a big online store with now bad reputation (after seeing what others have said here it's clear things have gone sour at ebuyer). I will avoid spending my money with ebuyer from now on and look somewhere else next time. This message has been written on my brand new Logitech G710+ keyboard thanks to eBay.
Antwoord van Ebuyer (UK) Ltd.
Unfortunately I am unable to see what delivery option was selected from the information on this review. When our free delivery option is provided it is for delivery within 5 working days however this may be extended if there is a bank holiday during this time.
I am sorry to hear you have now cancelled your order from Ebuyer and will not be shopping with us again due to this.
Kind Regards
Nikki
Ebuyer Resolution Team
- Kevin Ridge
- 3 Beoordelingen
Really good always!
Have bought countless things from Ebuyer - regular buyer!
No faults at all. Website is good and easy to use.
Maybe they should do some loyalty discounts for regular users!
Antwoord van Ebuyer (UK) Ltd.
I am very pleased to hear you have been a regular customer of Ebuyer for some time and that you have never experienced any problems.
Our Customer Support Team are always happy to help if you have any queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Andy Bath
- London, GB
- 2 Beoordelingen
Next day delivery hasn't arrived after 2 days
Ordered a new pc from ebuyer on Thursday. Quite surprised that they offered next working day delivery,at extra cost, up until 11pm on it. Went for it based on that and ordered around 2230 Thursday. Ebuyer confirmed my order with a del date of Friday 03/05/13. I was at home all day Friday so it suited me to be delivered there. Friday morning around 09.40 it said the PC had been dispatched and gave me a tracking number for the courier. The info on the parcel did not appear on the tracking portal until around 1300 with a status of waiting to collect from supplier. In the email ebuyer had sent me it stated that the order will be delivered by 1800. I waited and checked the tracking portal up until around 1745 yesterday evening and it still said it was waiting to be collected from supplier. I left it until just before 1755 and gave ebuyer a call, mainly to find out if there was a problem with the item or if it would be delivered today or Tuesday. I was given the recorded message stating the customer service lines close at 1800, this definitely being before that time, then it hung up. I used their enote system again really trying to find out what was going on with the order and if it would be delivered on which day. Auto reply from the enote is that it takes up to 2 business days to respond to them. So I was basically out of luck.
This morning, to somewhat surprise, I got a SMS from ebuyer saying my order will be delivered today between then(09.30ish) and 9pm. So I decided to stay at home until the delivery came. The courier tracking also said my order was out for delivery from my local depot at 09.07 this morning. I stayed indoors restless and bored periodically checking the tracking portal. No updates until finally at 18.58 it updates with returned to service centre. No explanation, no knocks on the door and no failed delivery card.
Totally fed up with the courier, yodel if you haven't guessed, and also ebuyer as my expectations for delivery have not been fulfilled. I have already vented to yodel via this site so here it goes to ebuyer. First time I have used you too.
If you can't fulfil delivery expectations don't offer them as a (paid for) service. Even if I do get my money back for the delivery, which I think you should do, I have still lost 2 days sitting indoors waiting for a non existing order to be delivered. What frustrates me as well is that I cannot speak to a representative of ebuyer or the courier until Tuesday to work out what is going on.
Darren Clare vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
Unfortunately our Customer Support are only available from Monday to Friday from 9:00am to 6:00pm, this however does not include bank holidays.
As I am unable to see your order information from this review I am unable to advise on your delivery.
If you have still not received this order please contact me at resolutioncentre@ebuyer.com with your order number and the name of this review site so I can look into this.
Once again I apologise for any annoyance and inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Hamish McIntosh
- 1 Beoordeling
Good Company let down by terrible delivery times
Paid for guaranteed Saturday delivery wont receive item till Tuesday nice going ebuyer yodel are the worst couriers in the UK you use them you lose customers. This is the 3rd time this has happened with items i have ordered have opened case with Yorkshire trading standards to have them remove there delivery times from website as they are misleading.
Darren Clare vond deze beoordeling nuttig
Antwoord van Ebuyer (UK) Ltd.
Your comments will be passed along as we are always looking for ways to improve our service.
Please don't hesitate to contact us if you have any further queries.
Kind Regards
Nikki
Ebuyer Resolution Team
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- Darren Clare
- Ripon, GB
- 2 Beoordelingen
Great priced items bad delivery
I find ebuyer to be a good source for reasonable priced items, only trouble is their shipping prices/delivery times are terrible, I ordered a Hard drive yesterday, I'm looking at a 9 day delivery for their standard price of £2.99, terrible service. Ordered yesterday, won't be dispatched until 3rd, expected delivery 8th. Think next time I shall go back to Amazon.[edit] Sorted to my satisfaction ...dated 13th May. Ebuyer themselves are fine, I have now used them again, but their delivery is shocking.
Antwoord van Ebuyer (UK) Ltd.
We provide various different delivery options from next working day to within 5 working days. Unfortunately weekends and bank holidays are not classed as working days so this may extend the delivery time of your order if it falls over a weekend.
Our Customer Support Team are always happy to help if you have any further queries regarding this.
Kind Regards
Nikki
Ebuyer Resolution Team
