Expedia Beoordelingen

The lying, giggling phone rep

Tried booking a trip to Europe through Expedia, but it failed with an unexplained error. I called their customer service and they said they were unable to complete the transaction. I looked at my account and I saw a pending transaction for the amount of the trip. The phone rep told me that it would take them 72hours to remove the charge and by the time that was done the price would have gone up. She informed me that while I was on the phone (40min) the price of the package had gone up by around $40. Quite plainly this was a lie. I was on their website at the time of the call and saw that the price had not changed. After 48 hours I see that the price of the package has not gone up by a single dime and the charges are still on my account.

At the time of the call I asked if there was any way to get the charges removed faster. It is not exactly convenient for me to have a pending transaction of several thousand dollars on my account for 72 hours. The phone rep told me (barely withholding herself from laughter) that I would need to dispute the charges with my bank. I asked if they could make a merchant call to the bank and let them know of the error so this might get done faster but they just kept giggling in the background. I thought they taught you how to use the mute button at call centers but I guess things must work differently in India.

Limited costumer service and on the phone for over an hour.

Due to American Airline glitches, my flight is delayed which would make me miss my connecting flight. I contacted American Airlines and after 50 minutes on hold, they told me that they could not make any changes and that I have to contact Expedia. After contacting Expedia and the guy on the line asking me my problem 5 different times and repeating "I understand" over and over again, 1 hour and 20 minutes into it, I'm still on hold because he is telling me that he has to contact American Airlines to get permission. Still on hold as I write this review and my entire travel plan is about to go to hell. It's been 30 minutes since the guy told me that his supervisor was about to get on the line with me.

Expedia operates a biased review system

To all Expedia customers - you need to be advised that Expedia are operating a biased review system on their website. I have twice tried to submit a review and they are refusing to publish it - presumably because it contains negative information about the hotel. The only review 'rule' that I can guess has been broken (they don't have the courtesy to advise you what the problem is) is that I have referred to personal information in terms of my husband having had an accident in the hotel spa- but this does not explain why I read another reveiw for this hotel where a personal story and great service has referred to (someone visiting and their partner broke a limb while staying there/the staff were wonderful etc. etc). It seems it is fine to cite a personal story as long as it is positive - but if it is negative Expedia censor you. Funnily enough, I will not be using Expedia again after this experience and I advise you to avoid using them as well!

Arrived in Hawaii and could not stay in hotel I booked and paid for through Expedia

I booked my plane fare and the hotel room for the first night of my stay with Expedia. There were three of us traveling to Hawaii.We only needed a room for the first night of our stay. Expedia recommended the Aston Beachside in Waikiki. I was told that it would accommodate 4 people. I also paid for a flower lei to be waiting at the airport when we arrived.
When we got to the airport, my two friends who ordered their leis had a representative meet them with their beautiful
Flowers. Mine never showed up. We left the airport and arrived at the hotel where we were told right away that we could not stay as their rooms only accommodate 2 people. I asked for a refund and was told that I would have to take it up with Expedia . The manager then found another place for us to stay. It as more than the room I had booked through Expedia.
When I called to complain to Expedia I was told that there was nothing that they could do about it. I have used them in the past but will NEVER use them again..

Horrendous from beginning to...? (it's not the end yet)

The several faxes/ e-mails I've sent to Expedia since yesterday:

Yesterday I tried to book a trip Chicago with my Visa DEBIT card. In Canada, it is a debit bank card that allows us to make online purchases. At the end of my booking, I was informed that the order would not be processed and I assumed it was because it was a debit Visa, not a credit card Visa. An hour later, I noticed on my online banking that Expedia had withdrawn $919.40 from my BANK ACCOUNT.
I was on the phone last night several times and spoke to several people. I was on hold for a total of 78 minutes. NO ONE would listen to me and kept insisting it was just a credit card authorization. It was NOT. Your company physically removed that money from my bank account which I absolutely did not authorize you to do.
Your customer service reps are rude, spoke over me and yes, I was angry, however, putting me on hold and not coming back is unacceptable. If one of them would have just listened to what I said, I may have been more successful in explaining my issue.
The "authorization" does not need to be "dropped", I require a REFUND back into my bank account of the money, and I want that money returned immediately.
This is the worst experience I have ever had booking a trip.

DO NOT USE THIS COMPANY!! I have no trip and they have $919.40 of my money!

RIPOFF ALERT!!!!!!!!!!

RIPOFF ALERT WARNING WARNING WARNING WARNING WARNING
My wife books reservations at a hotel in California through Expedia. We enjoy our stay and when we check out the clerk hands her a receipt that is $200.75 less than what she paid Expedia. She just got off the phone with the Expedia manager and he tells her that she was not supposed to see that receipt and that Expedia will not credit her the difference. Expedia's website states their so called low price guarantee if we find a cheaper price they will credit the difference plus give us a $50 voucher. They say they will do nothing. We will seek a higher authority to resolve this ripoff scam. We feel this is Internet fraud!

Very bad during emergency they screwd.

I booked a ticket using expedia it was in progress and it said the status was booking confirmed ticketing in progress. I waited for ticket and i called the customer service.

They said they are facing problem with the credit card i used i checked with the bank the bank advised me there is no problem with transaction. then they asked me to talk to airlines, but still no use. After some hours of talking and asked me to wait some time to confirm., they did not called me again i called them they said the request didnot went through and my booking is cancelled. No courtesy no customer service.

Package with Vegas show tickets is a scam

Purchased a package including complimentary show tickets but was not informed the tickets had to be reserved within 72 hours of purchasing the package. Called Expedia when we got to Vegas and rep said voucher is still good. Cannot get tickets because MGM Resorts is telling voucher is expired and the issue is with Expedia. The MGM rep told us this happens a lot. Called Expedia back and the rep did not know how to handle. When we asked to speak to a manager, we were put on hold and then hung up on. Beware! Never make your buying decision on these complimentary show tickets that do not exist. Someone should start a class action lawsuit to make Expedia accountable for this bait and switch marketing ploy. I will never use again!!!!

DO NOT deal with this company!

All we wanted to do was book a nice vacation in Las Vegas. We booked our flight and hotel with expedia because they offered a great deal. We received an email no more than a week later stating that our flight had been changed. Now to clarify we choose this particular flight because we would've had a two hour layover which we wanted in case of any delays so we wouldn't have to go running for our connection flight. They changed our layover to less than an hour which we didn't want. We had purchased the insurance so we called expedia today to see if we could either change the flight or just cancel the flight part of our package completely. The rep placed us on hold to check something and we were disconnected. We called back and there was an hour hold time. We waited the hour time to get a call back. When we requested to speak with a supervisor b/c the rep we had talked to never called us back, the new rep placed us on hold. After about 15 min straight waiting on hold, they came back to say we would be connected to a supervisor only to be disconnected during the transfer. We called back yet again to only have another hour and a half wait time. When we got a call back again this third time, the rep said they would transfer us to the supervisor only to be hung up on yet again. The fourth time we called we decided to just ask for a supervisor to call us back instead of being transferred. A supervisor called back after about an hour and while dealing with him, and then being placed on hold, he hung up and never called us back. We decided to call back one more time and if Expedia didn't get our issue solved we were going to dispute the charges. We finally got someone from corporate on the phone and had them handle the issue for us. She then tried to justify why they didn't call us back because "they have so many customers". Is that a valid excuse to not call a customer back if there is a disconnection? I would say no. This is all just because we wanted to change a flight. Do not use this company if you value your time and do not want to deal with this aggravation.

Worst Customer Service and Wrongful Charges to Card

As I type this, I am on the phone with their incompetent customer service department, and have been for 2 hours and counting. After trying to book a vacation package with them I was told that they pre-authorized the 2 credit cards that I wanted to book with. (One was a VISA Debit). I didn;t end up booking the package and decided to book the next day. I called back the next day and tried to book again. I was told I couldn't because I would have to wait 72 hours for the first pre-authorized amount cleared. Obviously they don't understand how travel prices fluctuate. I wasn't about to wait 72 hours to MAYBE get the flight I wanted and get it at the same price. So, it ended up that I wan;t able to book. Fine. The next day (today), I check my bank account, and over $1000 was debited from my account for a booking I NEVER made. I called customer service about the situation only to be hung up on 3 times and have EXTREMELY rude reps try to help me. Between all of my calls to them, I have spent over 5 hours on the phone with them (so far), and have no trip booked. This is the worst experience with ANY company I have ever dealt with. Don't bother with Expedia.ca. I guarantee you the worst experience of your lives. Don;t expect any problems to be handled in a timely manner either. Even if it's CASH being wrongfullly taken from your account.

VERY DISAPPOINTED WITH THEIR LACK OF SERVICE

I am so disgusted with Expedia and their lack of service. I was trying to book a trip yesterday via telephone and after being on the phone for over an hour I was booking the trip and paying with my credit card. After the operator took all of my credit card details and was processing the payment he told me that the price of the package had just gone up $400!! I replied by saying that "you where already processing the payment for the original quote and that this was ridiculous that you expect me to pay an extra $400 now after I have given you all of my details for the original trip". I then told him not to proceed with the payment as I wasn't prepared to pay an extra $400. I then checked my credit card online to find that Expedia had debited $900 OUT OF MY CREDIT CARD FOR TRIP THAT I NEVER BOOKED!!! I am so annoyed and have sent two emails that have yet to be responded to, and by reading the reviews on this website it looks like I will be waiting weeks for a refund!!!!

Worst customer service I have ever dealt with

We booked a flight for a cruise. The cruise was cancelled (Carnival). My sister who had booked directly with Delta, called Delta and explained what happened. They waived the $250 rescheduling fee. An hour later I called Expedia and explained the situation. The first rep said they would check with Delta, She put me on hold and after five minutes was somehow on a brand new call from scratch with an entirely new rep. Explained the situation again and she refused to check with Delta, insisting on going with their formal written policy. I was transferred to her "supervisor" who made me start from scratch saying that I had given the previous rep "no information." By the time I finally done, the price for the flight I wanted to switch to had gone up nearly $200. No empathy, canned responses, unwilling to go the extra mile. Sill had to pay that fee for switching our tickets. Should have booked with a different company.

Expedia should not be able to sale room upgrades if there is no way to guarantee the upgrade

I paid an extra $20 for a room with a water view in Chicago. When we arrived at the hotel, we were told there were no rooms with a view available. So basically I paid extra for the possibility of having a water view. The hotel manager was great and gave us a $50 gift card at their restaurant. But it just does not feel right that Expedia took extra money for a room upgrade and gave us nothing in return. I will not use site again.

Expedia has fraudulent representations

I booked a room at Cleveland clinic to take my mother to a heart specialist. The date of our appointment changed and I called expedia to modify my reservation. The representative who answered spoke little English and I have to believe the call was routed overseas. I was told that the computers were down and that I would have to call back. Over a two day period, I called nine times and was told each time that I would have to call back. I explained that I was trying to modify the reservation by six o'clock and was advised that there would be no problem. When I finally was able to get though the next day, I was advised that I would be charged for that night and for a block of four nights even though we were only staying for two. I will never consider using this company again.

Buyer beware

I booked one of Expedia 'hidden value' rooms and selected (2) adults and (2) children. My room came back as either (1) queen or (2) twin beds. Obviously not enough room for 4 people. I then was required to pay an extra $30 to 'upgrade' my room to what I originally requested.
Customer service kept subtly blaming me for their system malfunction. "Did I select right", "sorry it's non-refundable". They did offer me a $50 coupon - but I'm all done with my travel booking so I'm not sure when I can use it. Plus I am forced to deal with them again.

Really bad experience

They changed my flight schedule and claimed they sent notification a few months after I booked my flight via email. I went to check my baggage costs and found a completely new flight, hours after the one I had booked. We have a cruise to board and all they said after hours of holding was that I could pay fees and the cost of a new ticket. I changed nothing, they screwed me completely without my knowledge. Beware and don't use company. I never will again.

Worst Travel Experience EVER!

When I first made reservations I had noticed the return date was incorrect. I tried to call and change it. After waiting for over 40 minutes I had to hang up. I am a busy person, but I had it on my to-do list and called back a few days later. After waiting on hold again for along period of time I was informed that to change my ticket for the one day I would have to pay the $250 change fee plus the change in rebooking all my tickets. The price came up to $2000. I could have found a cheaper ticket just to buy a new one and informed the customer service representative. She actually suggested it and said she could search for another 1 way ticket. WOW. I paid the fee and simply bought a new return ticket. I called them back while in Brazil because I noticed that when they changed the return flight that they had also changed my connecting flight. I needed to land in Rio for a few days. The whole process started over, and I may again be paying at $250 change fee plus the difference in changing my whole reservations again. I WILL NEVER USE EXPEDIA AGAIN, and I highly recommend that no one else does either. This is the worst customer service I have ever experienced weigh ANY company.

I have used it and it is pretty decent, their 24 hour cancellation policy rocks.

By mistake I booked my departure tickets and my return tickets for the same day. I was They allow me to cancel the return tickets the day after I booked it and they refunded the full amount. I was thankful about it. It saved my 300 dollars in changing fees that was almost as much as the ticket itself.

A RIP OFF

I purchased four tickets on Expedia.com and to my amazement found the tickets $55 cheaper saving me a total of $220.00. I called Expedia and they refused to guarantee their prices. Before using this website check out others I found the lower fare on Hipmunk.com and I am so angry that I believed Expedia was a reputable company. I will never used this site again and suggest a person research in depth before purchasing airfare, hotel or car rental from this company.

It sucks

Talked to three guys ,they put you on hold and disappear .
Do not knot what they are talking about most of the time .

Extras are just bait and switch

Deciding factor to use Expedia was "2 complimentary show tix/room" After booking they only provided 1/ticket for each room and a coupon for another activity. Then I found out that you can only book the Expedia comp tix through the website. Because expedia put one ticket on each room, and you have to enter the room number to book the ticket, I couldn't book two seats together. Called MGM (cust svc # on website), they said I had to call Expedia because the hotel didn't have our rooms under the "entertainment package" Called Expedia - Louis said the comp tix were "expedia gifts" and the underlying tone was basically, I should be lucky to get the gifts, they don't care if I can use them or not. He offered no solution, other than to keep repeating that they were "gifts". So basically, they nullified the entire reason I booked the package with them and I won't be back.

Customer Service non-existant!!!!!

I tried to speak to customer service about an issue I was having. I was on hold for 2 hours and no one ever did come to speak to me. At 1:20hour I used my land line placed a second call and to see. I waited an hour on that call and never did speak to anyone. It's funny. Reservation agents answer the call in seconds. I will never ever ever use Expedia again!!!!!

Unpublished Rate campaign is a joke!

Beware of the Unpublished Rates option through Expedia's site. Using this service doesn't allow you to choose your amenities in the room and it eliminates the option for choosing a nonsmoking room too. I recently used Expedia to book a two-night stay using the Unpublished Rates option because I thought I'd be getting a good deal on a nice hotel. Um, wrong. In reality, I was staying at a very low-grade hotel and in a smoking room. In addition, I found out from friends who were also staying at the hotel that I didn't even get the room for a good deal. The price I received was very average and it actually would have been cheaper if I had booked directly through the hotel site because of Expedia's fees.

Upon checking in to the hotel, the attendant told me that Expedia uses the Unpublished Rates campaign to sell rooms that otherwise would probably not be booked. Because the hotel was full, I had no option to change rooms and was forced to endure two nights of a smoke-filled room. It was unbearable as a nonsmoker. I wrote Expedia to tell them of my poor experience and they sent me a canned response about how my stay was nonrefundable even though I, at no point, asked for a refund. Their email went on to say that Expedia was 'sorry for any confusion this caused me' although I was never confused, just upset . I won't be using Expedia again, and if you don't like unpleasant surprises, I'd recommend you don't either.

You know what they say: 'Where there's smoke, there's fire' and believe me if you use the Unpublished Rates option through Expedia, you're going to get burned.

will never use expedia again

Seriously don't waste your time or money because you will lose a lot of both. I purchased the protection plan which boldly states that both hotel and flight are 100% refundable. Two days before my flight i got the flu and couldnt fly based on ym doctors reccomendation so I called to cancel my flight and hotel. I am currently on hold and have spoken with eight differemt people and have been on and off hold since 3pm. It is now 5:20 and they are telling me my ticket is non-refundable and I am now waiting to be transferred to the corporate offices. During this time I have dealt with rude, impatient, and mumbly employess two of whom actually yelled at me then hung up. Needless to say I will never use Expedia again and if I knew anything about the legal system and had more money I would probably sue them. There has to be something illegal about selling someone a plan and then breaking that agreement? I am now out not only the money for the flight and hotel, but also for their bogus insurance plan. Not cool at all.

Customer Service Sucks!!

There is only 1 star i can rate but I don't want to rate them in 1 star though. I purchased travel insurance with my ticket. All I asked was for the policy documentation which is required by finland embassy showing what is covered under my insurance policy. I got insurance policy number with my itinerary but there is no such a detail which suffice the need of embassy. I called to the customer service and what they do is keep on transferring call for more than 1 hour. If they can't handle one simple documentation process then You guys can figure what the hell it will be for other issues. I am done NEVER EVER EVER GONNA USE THIS.

Will never use again

I won't bore people with the details. I will only say that while the process of scheduling hotels, flights, etc... online is smooth and easy, dealing with their customer service is a nightmare of galactic proportions.

If there's any possibility whatsoever that you'll need to change or cancel a reservation do yourself a favor, pay the small extra amount to go directly through the hotel or airline and consider it money well spent.

Dropped calls that aren't returned, each subsequent calls requiring starting from ground zero, not listening to what you're saying, but instead apparently reading off a script is just a small part of what I had to deal with. In the end I just gave up and ate my lose as it wasn't worth the hassle.

EXPEDIA SCAMMED

When booking on line, Expedia over booked me. After spending 2 hrs finding the right number and being transferred around the country they refused to cancel bookings without a fee which was equal to the hotel charges. They also called the hotel where my reservation was to ask if there was a cancelation fee, upon finding out there wasn't, the hotel refunded Expedia, and Expedia kept their money and mine, hows that for working both sides of the table. The reason I know this is, after not getting any results with Expedia, I called the hotel back to find out when all these rooms had been booked, and they remembered me and the call from Expedia. I am out raged, I will work through my bank and will report to the Attorney General so this doesn't happen to anyone else. One star should have with malicious intent.

Crappy service...do not use...deal with the hotel directly.

I made a reservation online with Expedia.com for a hotel room with jacuzzi. Rate was about 125.00/night, paid in advance. Unfortunately, I made it for the wrong date.

I noted the mistake and called them to correct the date within one hour. They said I could cancel the reservation, but I would receive no refund. They said that this was due to the hotel's policy.

I called the hotel (Baymont Inn) and they told me they had no issue with changing the reservation dates. The manager told me to have Expedia call her, and she would handle it. I called Expedia again, and Expedia modified the date in their system, but did not call the manager and get it changed in their system, even though they said they had done this.

When I arrived on the reservation date, I found out that I had no reservation on the appropriate date. The hotel informed me that they could not change the date; that their system showed my original reservation date. They told me to call Expedia and have them cancel the reservation, but I would have to pay for the current night.

I called Expedia and they refused to make it good for me. I informed them that I would no longer use their services, and I would inform others of their lack of customer service.

I also found that the rate that Expedia charged for this room was more than the rate that I could have gotten the hotel room directly from Baymont Inn...a double insult..

Put the Ex in Expedia

I booked a hotel room through them but needed to reschedule the reservation due to a death in the family....all prior to my scheduled hotel reservation. Their phone representatives were either incapable of making a new reservation or unwilling. I spent nearly an hour on the phone trying to re-book. After long waits "to talk to their supervisor" 2 of my calls just hung up. I called the hotel directly and found out that the re-booking cost was $50 higher that dealing with the hotel directly. Bottom line I had to pay for a reservation not used. The Tripadvisor web site said it was a refundable rate but the fine print said it was refundable for about 6 hours.
Help put the Ex in Expedia. Book directly to the hotel you want.

DO NOT USE!!!!!!!!!!

I have used Expedia for years and until lately have been pleased with their services. I booked a hotel room by accidentally using the 2012 calender versus the 2013 and when I realized I screwed up I called to get it changed. The hotel I booked had no vacancy for the week I needed to travel and I politely asked for my money to be refunded. They told me that I booked a non-refundable room and that there was nothing they could do. This is straight highway robbery at it's best. Needless to say they have lost my business!

What "Best Price Guarantee"?

I had a terrible experience with Expedia! I've worked with them before and they were good. It's been a while since I traveled, but based on my previous experiences, I trusted Expedia. They have changed! This is what happened: I am planning a vacation in the UK and I wanted to stay in London for 2 nights. I booked 2 rooms for 2 nights at Tune Hotel - Paddington. Later that day I found out Expedia over charged me by $229, plus, Expedia charged a $25 fee for each room each night. The Tune Hotel website charged less. So, I thought I would take advantage of the "Best Price Guarantee". I called them up and my booking matched all the criteria accept the Tune website did not covert British Pounds to US Dollars. They would not cancel my booking either. So, I'm out $229! Travelers beware! Expedia wants to rip you off! Never book a hotel with them without researching your choice thoroughly before hand! Then, my advice is to make sure you can cancel the booking for a full refund just in case!

INSURANCE SCAM

I booked a flight and bought the insurance, which they promote as covering the costs of cancellations. It was a complete SCAM! They only cover the costs of cancellations if you have a medical emergency. I hope they get a class-action lawsuit for misleading information. I WILL NEVER USE EXPEDIA AGAIN.

Barani Elango vond deze beoordeling nuttig

Expedia charged me for a hotel room and then refused to let me have the room

I tried to cancel the second night of my 2 night stay at a hotel, but what actually happened was that I cancelled both nights. I immediately called Expedia and told them I only want to cancel the second night and was told that I was charged a 1 night stay penalty for cancelling. I tried to explain I still wanted the first night and just wanted to cancel the second night. What I was told was that I had to pay the 1 night stay cancellation and would not get the room either unless I paid another night.

Expedia and their Travel Now program are scams.

AWFUL

I HAD TO CANCEL A RESERVATION FOR A HOTEL ROOM WITH EXPEDIA. THEY NEVER CANCELLED AND I NEVER GOT A REFUND. MY PHONE CONVERSATION THAT WAS SUPPOSED TO BE RECORDED MAGICALLY DISAPPEARED AND BASED ON THAT I NEVER GOT MY MONEY BACK EVEN THOUGH I DID CANCEL!!!!!!!!!
I HAVE HEARD A LOT OF PEOPLE THAT HAD A PROBLEM WITH EXPEDIA....BEWARE...

I will never use them again and I will tell others

I have purchased a round trip vaction package Airline,Car,Hotel with Expedia, at purchasing time they are very very good and will give you best service, if you want to cancel your trip and call their toll free number and if you select option 3 which is cancel your trip, no body will pick up your call or if they will pick your call then they will say "let me check with my boss". It happened to me this morning I been put on hold for more then 45mins and at the end when represented came back on the phone it was not the same person who put me on hold and get this person hang the line. Very very unfare and not very honest. I will never use expedia again

One word never to use Expedia again...William Powers!

Expedia website experienced an error before completing my order, no confirmation was received and was informed and didn't go through. Therefore, booked elsewhere and then received my confirmation from Expedia 7 hrs later. After being on hold for hours trying to cancel, I am transferred to Powers which not only tells me i won't be refunded but also says i am lying about the website's error!!!! talk about adding insult to injury!!!!!!!!!! had to select at least one star to post, but Expedia deserves none!

Inaccurate itinerary and still haven't fixed it

10 days before my holiday trip I logged in to double check my itinerary and print a copy. Our flight was supposed to have one stop in Atlanta, but the flight out was missing and the flight back was also missing. According to the online itinerary, we would be stranded in Atlanta since only two flights were logged and they both entered the city without connections out of that airport. I called customer service and was told that this was a temporary glitch on the website since they were performing some maintenance. The agent on the phone gave me the full itinerary over the phone and emailed me a new one. All of this is fine... except that one week later I logged in again and it was still a mess. Except this time there were only flights leaving Atlanta and none arriving. I've printed out the correct itinerary that I originally got and I'll probably have to call them again to confirm this. But I'm extremely disappointed that a travel agency with an entirely online business model would flub so severely on a bread and butter aspect of their service. How am I to trust that when I get to the airport I won't suddenly discover that I don't have a seat? Or worse... if I get to Atlanta and then discover I'm stuck?

Missed short flight costs $3000

Book directly with airline. Expedia is a sham broker. We booked travel from the US to Italy though Expedia, 3 legs. When we arrived the first airline would not let us board, overbooked. They told us to phone Expedia. The Expedia rep advised us to drive to another airport. Then after an hour on the phone we learn that they want us to pay another $3,000 and the reps are in the Philippines. There is no customer loyalty, the airlines all point to Expedia and Expedia cares zero. Lesson learned- drive to a direct flight airport.. Book through the airline directly.

WORST COMPANY EVER

So I booked my ticket by calling an agent. Never received my confirmation. I called them again. The agent tells me that they couldn't book it because the price changed. I was like okay cool. I booked another ticket from some other website. I saw a charge from expedia on my credit card. Call them up and ask them wth is going on? After talking to them for another 2 hours I found out that the agent had put the wrong email address and that's why I didn't receive the confirmation. I ask them to cancel it and they tell me that I will have to pay a cancelation penalty for their mistake!! After fighting for 2 hours the supervisor tells me that they will refund the whole thing. Havent received my refund and its been more than three weeks! Every time I call them the person tells me that they have processed the refund!

Horrible experience- will never go back to expedia

Expedia is good as long as you dont make any changes to your reservation again. I made an international booking thru expedia for $3000. I did it for my friend whose mom was ill and I thought booking thru expedia would be a quick option. That was my biggest mistake. My firend did travel but he was not able to travel back as per the original reservation. I called expedia to make a change to the reservation. We did change it to a new date and they mentioned that additional charges woudl be $400 and I requested them to charge my card for the same.. I thought I was done with that.

But my friend called me after a week and said that as he checked with malaysian airlines to confirm the return journey and seems they menitoned that the reservation is not confirmed yet. So i called expedia to re-confirm and they mentioned that they were not able to charge the addn cost for some reason. The suspected that the credit card that they charged on did not go thru.

So I gave a new card and then it was all set. After my firend flew back and later after couple weeks when I checked my card, i was surprised to see that the total charges made my malaysian airlines was $4144.53. Almost $600-700 was additionaly charged on my card.

So I started calling customer support and that was another nightmare. Until now i must have spoken to 5-6 support people. They say that they dont see any of the charges due to the reservation changes in their end and looks like they have to work with back office to get that info. It was so ridiculous to hear that they dont have details for the charges they chages. They raised a case id and they informed that they would contact within 3-4 business. But never they did.
They were not able to produce me till now the details of the charges that they charged my card. They now want me to contact malaysian airlines since my credit card is being charged by them. But malaysian airlines wants me to work with only the agent who made the reservation and changes as they were the responsible party.

I am not sure where I am headed rightnow. It been almost 1.5 months. I am thinking of disputing my credit card charges. But fnever I would go with expedia for any travel again.
If expedia wants me to work with airlines directly to resolve these issues, then why would I go thru them in the first place. Also customer support is horrible. Bluntly they did hang up me. Also its fully outsourced. No one clearly understands what they are talking about. Customer support is provided in india, malaysia or china I guess.
Everytime I call after business hrs in US, someone from either countries respond
and no one has any idea about the issue and they just simply dont care that they have looted and charged my card.

Btw my expedia itenerary no is #151350156810 and till now ever since I made the reservation, i am unable to view my itenerary online. Ultimately i thought I could help my friend. But I regret I must have made better choice. Should have dealt with sirlines directly. Expedia is a crap.