FurnitureCamden Beoordelingen

A Fraud, everyone beware !! please do not buy anything

Customer representative Oana Ashby from Furniture Camden is a swindler. This company is a fraud company which never delivers goods. All customers please beware!!

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Dear Melanie,

It is indeed a fradulent scheme, no one is happy with the services of FurnitureCamden. Read the comments below. How else can the website of FurnitureCamden which is the primary client interface be down for days on end. Not to mention of course that no contact telephone number is given and your customer representative Oana Ashby has repeatedly ignored my request for a contact number. In begining November, I was promised refund of an order placed in June end which was never honoured and I was made to wait endlessly. Of course everytime, there were standard phrases such as "Thank you your reply" , with no actions being followed to honour the customer's request was made. I thoroughly regret ever placing an order on FurnitureCamden and most of all paying for it. I find it inacceptable that the company was very quick to debit my account but when it came to honoring your part of the deal, all delays are acceptable, be it first with your manufacturer, then transporter and then the settlement bank arises.

My name is Chaturvedi and my order number corresponds to 2553. Of course, I am going to lodge a complaint with the Metropolitan police alongwith so many other customers who have been swindeled by your company. So please dont try to tell me what a great company FurnitureCamden is and how satisfied the customers are.

Chaturvedi

maandag 17 december 2012

Antwoord van Furniturecamden.

Dear Sir,

Kindly note this is not a scam, and the positive reviews were not written by ourselves. Many of our customers were happy with our products and service.
Unfortunately the issue we are experiencing now has affected many orders and we are really sorry about this and for all the inconvenience caused.

Senior Account Handler

Melanie Bernard

CAN NOT SUPPLY GOODS AND CAN NOT REFUND!!!! *** STAY AWAY ***

ASK OTHERS HAVE MENTIONED THEY CAN NOT SUPPLY THE GOODS, THEY ONLY INFORMED ME OF THIS AFTER I QUESTIONED THEIR LATE DELIVERY.

THEN REGARDING A REFUND THEY INFORMED ME THEY CAN NOT REFUND DIRECTLY AND ASKED ME TO CONTACT THE CREDIT CARD PROVIDER

maandag 17 december 2012

Antwoord van Furniturecamden.

Dear Rahul,

Thank you for your review.

We fully understand your disappointment and frustration, but unfortunately at this point we can only wait to hear from your credit/ debit card company and work with them in order to refund you the full amount owed.

Once again, we are truly sorry for all the inconvenience caused.

Senior Account Handler

Melanie Bernard

POLICE AWARE

I have complained to the Metropolitan Police. Looks like a previous reviewer on here has also done the same. Hopefully, Trading Standards are also aware.
Think you have also been the victim of alleged Fraudulent Trading from this company ?
Then why not also report them to the Police or Trading Standards ?
If the company is genuine, then they shouldn't have a problem speaking to "customers" who have provided their telephone contact number (like me), or the Police, or Trading Standards.

Louise Russ vond deze beoordeling nuttig

Beware!

http://www.bbc.co.uk/watchdog/gotastory/thanks.shtml

Louise Russ vond deze beoordeling nuttig

Rubbish - they cannot fulfill my order and they cannot refund my money

I have ordered furniture from them, they have took payment I have not recieved the furniture and they are not refunding my money. Do not trade with this company

Rhiannon Lassiter vond deze beoordeling nuttig

vrijdag 7 december 2012

Antwoord van Furniturecamden.

Dear Colin,

Thank you for your feedback.

We fully understand your disappointment and frustration, but unfortunately at this point we can only wait to hear from your credit/ debit card company and work with them in order to refund you the full amount owed.

Once again, we are truly sorry for all the inconvenience caused.

Senior Account Handler

Melanie Bernard

DO NOT BUY FROM THIS COMPANY!! it is a scam !!!

I ordered furniture from this company in August, after chasing and chasing I never got my furniture so I cancelled my order I was told I would have a refund !!

What a fool i was to think that would be the end of it I had to chase and chase again this time for my refund that never came.

I was told that they had 30days to reund my money, after 33days of chasing they sent me an e-mail attachment stating they had refunded my account and even posted a reply on here to say they had refunded.

Well its now been 6 days since they claimed on here to have given me a refund but they are just fobbing me off.

I have taken there e-mail and attachment to my bank who are investigating this so called refund and I intent to take a copy to the police and this is stealing by Deception and now Fraudulant refunds.

I also intend to notify BBC watchdog as this company must be stopped.They take your money then they say the item is out of stock then they do not refund time and time again. I am so sorry I did not find this review site before I placed my order.

UPDATE 7th December

e-mail today from this so-called company
We fully understand your disappointment and frustration but unfortunatly at this point we can only wait to hear from your debit card company and work with them in order to refund you in full the amount owed.
SOUND FAMILIER !!!!!!!
The fraud squad need investigate just how many people are in this postion and they are still taking money from customers HOW.
I can only assume they are trying to obtain as much money as possible by fraudulant transactions as possible before they are bankrupted.
WE NEED TO STOP THEM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Barbara,

Thank you for your review.

Furniture Camden is very sorry for not being able to refund you sooner and for all the inconvenience caused to you, this was certainly not our intention.
The refund has now been successfully processed and the proof of refund has been sent to your email address.
Once again, please accept our sincerest apologies for the distress caused during this process.


Senior Account Handler
Melanie Bernard

A Disgraceful Company ( NO STARS )

On the day of ordering our money was taken very quickly and we were told delivery would be up to 12 weeks as items are made to order. 12 weeks came and passed and eventually we were given a date in November which despite waiting in they didnt arrive.

At this point,16 weeks from order, we decided to cancel so now we are waiting for the statutory 30 days to pass before any refund is due.

It is now 19 weeks since they took my money and no sign of a refund.

During this process there have been numerous emails and Camden have made many promises which they don't keep. They are not to be believed.

PLEASE DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND SUPPLY NOTHING.

They say its Company policy not to speak to customers!!!!!
And you can't speak to them as they won't give their telephone number.
What a way to run a company.

We have notified Trading Standards and the credit card company. After the 30 days we will go to court.

UPDATE. 5 December 2012
LIES,LIES,AND MORE LIES

They say they have refunded not a penny has gone into my account !!
I hope people are reading these reviews and not being caught out and sending them money

UPDATE. 9 January 2013

Camden have still not parted with any money.
We have been credited by our Credit Card Company.
how unfair that the bank should pay.
They really should be stopped

Barbara Hepwood vond deze beoordeling nuttig

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Patricia,

Thank you for your review.

Furniture Camden is very sorry for not being able to refund you sooner and for all the inconvenience caused to you, this was certainly not our intention.
The refund has now been successfully processed and the proof of refund has been sent to your email address.
Once again, please accept our sincerest apologies for the distress caused during this process.

Senior Account Handler
Melanie Bernard

No stars!!

Ordered item on 14th August, I have had to continually chase and despite several promises, this has still not been received.

Item was apparently in stock on 18th September so why has not been delivered?

Do not deal with this company. I will be asking for my money back!

Angelica Jimenez & Barbara Hepwood vond deze beoordeling nuttig

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Christina,

Thank you for your review.

Furniture Camden is very sorry for not being able to refund you sooner and for all the inconvenience caused to you, this was certainly not our intention.
The refund has now been successfully processed and the proof of refund has been sent to your email address.
Once again, please accept our sincerest apologies for the distress caused during this process.

Senior Account Handler
Melanie Bernard

do not buy from this company. trust the 1 star reviews not the 5*

waited and waited....out of stock...blaming everyone else...what a shocker!....cancelled order....waiting for refund... they have 30 days. then im ringing the credit card company again. how this furniture company gets away with this amazing. im going to look further into this, its quite interesting i think, hardly anybody actually receives what they ordered......p.s furniturecamden dont bother with a ridiculous reply to this, there is no hope of any of my family or friends ordering from you or your sister ''companys''. And the apology will not be accepted. ...........26/11/12 update ....... got a email saying ive been refunded....no sign of refund. so ill still be returning the forms to the credit card.

Barbara Hepwood vond deze beoordeling nuttig

dinsdag 27 november 2012

Antwoord van Furniturecamden.

Dear Guy,

Thank you for your update.

Please note that refund was made back on the card you used to pay us and refunds are not instant, please allow 3 working days for the refund to hsow on your card.

Senior Account Handler
Melanie Bernard

Do not purchase furniture from this company

I ordered my furniture in August and was told delivery would be in 2-4 weeks, this time scale was then increased by a further 3 weeks so should of arrived a week ago but as of today still no furniture.

I asked on a number of accasions for details of their company complaints department but have not been given this information all they do is blame the poor service on their courier company.

This morning I cancelled my order and have asked for a full refund

allanson & Angelica Jimenez vond deze beoordeling nuttig

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Darren,

Thank you for your review.

Furniture Camden is very sorry for not being able to refund you sooner and for all the inconvenience caused to you, this was certainly not our intention.
The refund has now been successfully processed and the proof of refund has been sent to your email address.
Once again, please accept our sincerest apologies for the distress caused during this process.

Senior Account Handler
Melanie Bernard

Shame they can't deliver the goods as quickly as they take the money

Ordered a unit back in August whilst in stock, only to be told it was out of stock and delivery would not be for 5-15 working days after arrival in UK.Given no idea of arrival time and later given a date which was subsequently put back a fortnight.Assured it would arrive on 8th Oct and they would inform me and rush the delivery through.At the time of writing ( 19.00 on 8th Oct ) still no communication . All in all a very frustrating experience and one i shall not be repeating.

Angelica Jimenez & Barbara Hepwood vond deze beoordeling nuttig

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Mark,

Thank you for your review.

Unfortunately sometimes delays occur due to 3rd parties (suppliers, couriers), we have updated you as soon as our supplier updated us.

Please accept our sincerest apologies for the distress caused during this process.

Senior Account Handler
Melanie Bernard

Appalling service

I ordered a bookcase in early May and on 1st October it still has not arrived despite promises of delivery.

No telephone number shown on website and has not been forthcoming when I have asked for it via e-mail.

I cannot yet comment on the quality of the product but from my experience so far I would not recommend this company.

Barbara Hepwood vond deze beoordeling nuttig

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Susan,

Thank you for your review.

Furniture Camden is very sorry for not being able to refund you sooner and for all the inconvenience caused to you, this was certainly not our intention.
The refund has now been successfully processed and the proof of refund has been sent to your email address.
Once again, please accept our sincerest apologies for the distress caused during this process.

Senior Account Handler
Melanie Bernard

Worst on LIne company ever!

Where is order 2601!

Barbara Hepwood vond deze beoordeling nuttig

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Christopher,

Thank you for your review.

Furniture Camden is very sorry for not being able to refund you sooner and for all the inconvenience caused to you, this was certainly not our intention.
The refund has now been successfully processed and the proof of refund has been sent to your email address.
Once again, please accept our sincerest apologies for the distress caused during this process.

Senior Account Handler
Melanie Bernard

Excellent quality furniture at reasonable prices with good service

We bought a Sheesham side table and Tv stand. Both were of excellent quality. The deliveries were well organised and well packaged to ensure no damage. The TV stand is exceptional, we got the one with 6 little draws. It's nice and wide and the shelves and drawers are designed really well to take video and DVD players, Xbox etc, as well as storing DVD,s (16 DVD's per drawer)
I would certainly recommend furniture Camden to anyone who wants good quality, well designed furniture at reasonable prices.
It comes already made and so no hassle having to build it,.
One thing to look out for is that it comes very well packaged, but that means on a pallet with pallets wrapped around it so needs unpacking before you will get it through a standard door. Not a down side but just to plan for.

Robbers, with no backbone to call you... Oh and they lie ... constantly

Well its finally arrived after ordering it on the 6th August these bunch of crooks have finally delivered... However they have constantly lied to me, not responded and best of all their managers appear to have no backbone at all and don't contact their customers... Apparently they don't have telephones to call the very p*ssed off customers who they fail to give any customer service to at all.

After threatening to drive to their registered premises they finally delivered, but they have caused me to have time off work to wait for none exsistent deliveries, failed to respond to emails, failed, failed, failed....

DO NOT BUY FROM THESE PEOPLE THEY ARE CROOKS!!

Lets see if they respond to this, I very much doubt it or if they do it will be via a faceless email rather than having the balls to pick up a phone and talk to their unhappy customers... I'll let you all know!

Barbara Hepwood vond deze beoordeling nuttig

maandag 26 november 2012

Antwoord van Furniturecamden.

Dear Christian,

Thank you for your review. We fully understand you are disappointed and that you are running short on patience, however, we would be most grateful if you could try to understand that there are third parties involved in this process (i.e suppliers, carriers, etc) which might cause delay.

Unfortunately, even if we are trying our best in fulfilling all promises and meeting deadlines, we are not able to control possible delays occurred.

Meanwhile please let us know if you are still willing to receive your delivery next week, as scheduled.

Please accept our sincerest apologies for any inconvenience caused.


Senior Account Handler

Melanie Bernard

No confidence in furniturecamden.co.uk

Given my experience I would advise anyone to stay clear of furniturecamden.co.uk. I ordered a sideboard in the summer as the item was on offer and said to be in stock but received an e-mail saying it actually wasn’t in stock and it would be 1 or 2 weeks to be in stock and they would keep me informed. After more than 2 weeks I e-mailed again to be told it was slightly delayed and would be the next week. I chased twice more and each week got a similar response but no real explanation of the problem so I cancelled the order. They said my money would be refunded “shortly” but they also said this when I chased it up every week and and I'm still waiting after 4 weeks so I have threatened legal action to get my money back. The website still advertises the item as in stock!

Barbara Hepwood vond deze beoordeling nuttig

vrijdag 28 september 2012

Antwoord van Furniturecamden.

Dear Les,

Thank you for your review. We fully understand your point of view; however, as you may know we do not have a live stock level feature on our website. We do mention that delivery time scales are “subject to stock availability” and we recommend that every customer should make a stock inquiry prior to making a purchase. We work with 40 UK Suppliers and displaying more than 10000 items on our website; it has proved extremely difficult to keep stock levels on all of the items. We do stock a number of items; however, in most cases we rely on our suppliers as well.

These were the dates given by our supplier and even if we are trying to keep our promises we cannot control the shipment delays.

However, you have decided to cancel your order, and we proceeded as per your request and actioned your refund.

Should you wish to place any order with us in the future we are willing to offer you a discount.

Please accept our sincerest apologies for any inconvenience caused.

Senior Account Handler

Melanie Bernard

Don't bother...

I ordered and paid for a piece of furniture some 8 weeks ago and am still waiting for it.... They claimed to have 1 in stock but when I ordered it, they didn't have any and said I would have to wait a few days, then it was a few weeks and it is only because I queried its whereabouts that the company have said oh there was a problem with it and it is now going to take another 6 weeks, so in total I would have waited 3 1/2 months! They don't have a phone number to speak to someone and when I emailed to ask for their phone number, they ignored my question. Not impressed, would not recommend and would never shop there again.

Barbara Hepwood vond deze beoordeling nuttig

vrijdag 28 september 2012

Antwoord van Furniturecamden.

Dear Michelle,

Thank you for your feedback. It seems it was a stock error, our supplier told us that the item is in stock but when the courier went to collect your order they were notified that the item has been discontinued and they don't have any units left in their warehouse.

We are very sorry for this inconvenience, we have processed your cancellation and the refund will be actioned shortly.

Senior Account Handler

Melanie Bernard

I am still waiting for the cabinets I ordered several weeks ago and am being fobbed off by Oana who refuses to give me a date of delivery even though I paid in full several weeks ago

I am so dissatisfied and frustrated with the appalling service I am receiving from this furniture company. They have had my money now , gaining interest in their bank account while I wait and wait for a delivery date.
I really want these cabinets , otherwise I would cancel them .
There is no phone no on Oana's emails so I can't speak in person so I asked her to call me to discuss the problem. She ignored my request and repeated her" sincere apologise" for the continued delay and failed yet again to give me a date!! There is obviously some problem here and my main concern is the company is going bankrupt with me money!!

Barbara Hepwood vond deze beoordeling nuttig

vrijdag 28 september 2012

Antwoord van Furniturecamden.

Dear Jacqueline,

Thank you for your feedback. Please note that we have kept you updated all the time with the status of your order. As you may know we don't have a live stock feature on our website and we do mention that the delivery time scales are subject to stock availability and we strongly recommend our customers to make stock inquiries before placing an order.

As our last update stated, your order will dock in UK by the end of this week.

Please let us know if you are willing to keep your order active and please accept our sincerest apologies for any inconvenience caused.

Senior Account Handler
Melanie Bernard

Do not even think about ordering from here

Hello,
Update on earlier reviews.
Still waiting for refund after the 30 days required by law. Will now have to go through Trading Standards and/or my card issuer. They just absolutely do not care about the terrible reviews on here or their appaling customer service.
Jennifer Watts

Barbara Hepwood vond deze beoordeling nuttig

maandag 3 september 2012

Antwoord van Furniturecamden.

Dear Jennifer,
Thank you for your feedback. We replied to all of your emails and offered all information requested. In fact I emailed you this morning offering you further £10 off to say sorry for the delay. Your order was also entitled for Free Delivery and 5% off. Your order has items from two different suppliers, we are organizing your delivery and our couriers will contact you directly to book a delivery day.

Feel ripped Off !!!!

Wish I had never used this company , just hope others take my advice and avoid dealing with them totally .Having been assured on the web site my item was in stock I was debited the FULL amount for the purchase .Then a few days later I was emailed and informed the item was out of stock and wouldn't be back in stock till the end of the month .On cancelling the order I was assured my refund would follow shortly ....it hasn't !!! .It `s been 8 working days and still no refund ,Ive now had to contacted my bank as the full amount has appeared on my August statement . Beginning to think the whole thing could be a scam just hope others take heed and buy from another supplier avoiding all this hassle !!! .
UPDATE 23/8/12
Just wanted to reply to furniturecamdens feed back .Logged onto my visa account as soon as I got home from work and read your email .... guess what ? ...still no refund !! .Does this mean the full amount for my purchase will be refunded on Friday the 24th or will I have to wait another 10 - 15 days ??? . Find the whole practice of debiting a customers account for an item that's out of stock totally outrageous !!!
UPDATE 31/8/12
Received email from Furniture Camden stating the refund would be processed after bank hols ,but still no sign of my money .Their stating now that by law they have 30 days to refund my money .Wish I never ordered from this Company !!

Barbara Hepwood vond deze beoordeling nuttig

donderdag 23 augustus 2012

Antwoord van Furniturecamden.

Dear Mark,

Thank you for your feedback.

We are sorry you are disappointed; refunds are usually made within 10-15 working days. Your order will be refunded today.

Senior Account Handler

Melanie Bernard

AVOID THIS COMPANY!

I made my purchase in May last year and expected delivery that never came. After an exchange of some emails was told the goods were out stock. Months passed no delivery was made. I cancelled the order and asked for refund, no refund was given. More emails were exchanged with an excuse after another to a point that they've stopped responding to my emails! All I wanted was my refund which more than a year on, I haven't recieved it yet and I don't want to believe that they scammed me! I'm very much disappointed that I've been treated this way! I'm still fighting to get my refund.

Update: 02/09/12
Just to update you. I am still my waiting for my refund. The last email I got from them is that my matter is with accounts department and they will contacting me. They have not and I've been emailing them with no one responding. I really wonder what kind of sorting a refund for 17 months is that? Who ever is in accounts department should sort my refund it's long overdue! I am disappointed and this kind of service is unacceptable. To whoever plans to oder from this company should really think twice! I'll keep updating till I get my refund.

UPDATE: 30/11/12
I'M STILL WAITING FOR MY REFUND. THIS COMPANY SHOULD HAVE THE DECENCY AT LEAST TO RESPOND TO MY EMAILS. FOR GOD'S SAKE WHAT SORT OF REFUND THAT TAKES 19 MONTHS TO HAPPEN? THIS COMPANY HAS PROVED TO BE SCAMMERS AND ALL THOSE THINKING TO ORDER FROM THEM, DON'T DO IT! AS FOR ME I WILL KEEP UPDATING YOU OF MY REFUND TILL I GET IT. REALLY UNACCEPTABLE CUSTOMER SERVICE!!!!!!!!!!

waste of time

I ordered a bed for my daughter and the money got taken from my account not to be told the bed is going to take over 6-8 weeks even though when i ordered it they told me 3-5 days.i asked for a refund but 3 weeks later and 5 emails ive stil not recieved my refund.

Mr Sercombe vond deze beoordeling nuttig

woensdag 8 augustus 2012

Antwoord van Furniturecamden.

Dear Rachael,

Thank you for your feedback. Firstly, we are sorry if we caused any inconvenience, this clearly was not our intention. Looking at the bed in question, the time-scales are stated on our website as being: "Delivery: within 5 - 15 working days (Subject to availability)" therefore I am not quite certain where "3-5 days" is mentioned. The time-scales are valid "subject to product availability" as mentioned near each product. Your refund has been made and it will reach your account shortly.

Once again, we sorry for any inconvenience we may have caused you.

Senior Account Handler
Melanie Bernard

Return customer

Nice product, matches well with bed previously purchased

donderdag 23 augustus 2012

Antwoord van Furniturecamden.

Dear Karen,

Thank you for your feedback.

We are happy that you are satisfied with your order from us.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard

Steer clear (update)

I have been waiting over five months for my order to be in stock. Finally delivery day arrived only for no-one to show up. Emailed customer services and was told that couriers would be chased up and a new delivery date arranged. Since then I have emailed the company three times but they do not reply. There is no contact number so you can't ring them. What a load of cowboys. Am now looking into taking legal action if no response by end of week.

UPDATE
Well they did get back to me eventually saying that delivery would be by friday and that the couriers would contact me today (Wednesday). Emailed the company at 3pm as I hadn't heard anything. They emailed back saying the couriers had collected two out of the three items and that they would chase it up. Emailed again an hour later as still heard nothing but no reply. Am I surprised ? No. Will I be taking legal action? Yes.

Hayley J Makin vond deze beoordeling nuttig

dinsdag 7 augustus 2012

Antwoord van Furniturecamden.

Dear Catherine,

Thank you for your feedback.

We are sorry you are disappointed, unfortunately sometimes delays occur. There are third parties involved in this process (i.e suppliers, carriers, etc) which might cause delay. We have updated you regarding these delays as soon as our courier told us about them.

Since you had this issue we will offer you a 5% discount from your next order if you wish to order with us again.

Senior Account Handler

Melanie Bernard

Great friendly service

I needed a delayed delivery so I e-mailed and got an immediate reply. Very helpful positive reply. Very friendly.

Terrible, Avoid like the plague!!!

I have not received my item yet, i ordered on the 28th June, it did say that it would be delivered in 5-15 working days, subject to availability.
On the 29th i was told the company was awaiting stock replenishment.
I was notified it was restocked last wednesday the 11th, and i should expect to receive in 5-15 working days,

FOUR STARS!!

UPDATE FRIDAY 20TH JULY. 09:44

My delivery today, i was so made up, which provided to be shortlived, as i looked at the damaged box i thought i hope it is ok, i began opening and to my horror i found that it was bashed and broken!!
I have mixed emotions about the expierience with this company now, after paying for an item and being messed around with dates of restock and having to wait for delivery, i persevered and they rectified it but now i am left with a damaged item in my house and god only knows when it will get picked up and taken back. I really want this item it is perfect but now im fed up with messing around trying to get what i ordered!!

Oh and the number they give you for the courier is none exsistent. It has a disconnected line tone!!!

I was offered, to return the item and then wait for refund, or they would replace the broken parts, or i could keep and they would compensate me, however it would cost me to take it to the local tip, because that is all it is worth!!!

CHANGED TO 3 STARS

UPDATE!!! THANKS FOR THAT MELANIE!!!!

I had to ask you for a full exchange, as you never offered one, just to replace damaged parts, but like i said the quality of the item has been compromised and i paid for a new sideboard, not a part damaged then part replaced one. I also find it hilarious that i have to check your comments on here for an update before you reply to the four emails i have sent!!!!

CHANGED TO 2 STARS!!

UPDATE!!! FRIDAY 27TH JULY
Well as you can see, according to the last update from the "senior account handler" i am getting an exchange service where they take the damaged back and replace with new on the same day. Apparently not, the sideboard was took back yesterday, today i have emailed for an update about my replacement.
Dear Hayley,
Thank you for your email.

We are very sorry about this situation, we looked into this matter and we do not want to inconvenience you anymore therefore a full refund will be arranged .
Sincerely apologize for this matter ,please allow few working days for the refund to be showed on your card.
May you have any further questions or inquiries, please do not hesitate to contact us and we'll be happy to help.
With Kind Regards,
Oana Ashby
Customer Service Assistant
www.FurnitureCamden.co.uk

MY REPLY
Oh brilliant,

So I have had to email for you to tell me that, basically you took my money for a month, and wasted my time for nothing!!

You are still selling the item i require on your website, and telling potential customers when it is in stock to purchase. Yet you cant, and wont supply me, a person who has been your customer for a month, paid for it, based on failing basic customer service, apology not accepted.

H. Makin


I should of known i was returning this item under flase pretenses, even the courier said this company, is bad, they are always returning damaged items.
And the glowing reviews if you ask me are fake, to make them look better, they are all posted around similiar times and by verified buyers, name_surname, hmmm that seems repetitive. I was never verified as a buyer, and anybody can post on here!!!
Also check reviews for furnishing homes on here, they dont tell you, but they are the same company, both are from the registered company Highgrove Furnsihings LTD!!

Update 03/08/12

Got my refund, and i have my sideboard, ordered from another company monday, came yesterday, no damage, lovely people and £25 cheaper!! Wish i had gone previous bad reviews and not wasted a month of my life trying to get what i paid for!!!!!!!

Steve C vond deze beoordeling nuttig

vrijdag 20 juli 2012

Antwoord van Furniturecamden.

Dear Hayley,

Thank you for your feedback.

We are happy that you are satisfied with our customer service, and I hope you will be happy with the item you purchased from us.

We hope that you will purchase from us again.


Senior Account Handler

Melanie Bernard


Update Friday July 20th:

Dear Hayley,

Thank you for your update.

I am very sorry that your order arrived damaged. Please rest assured our after sales team is working on replacing the damaged item. When the replacement will be delivered the courier will collect the damaged one.

Senior Account Handler

Melanie Bernard

Poor

Ordered the furniture...to non of which was actually in stock!

They should have this advertised on the website, so people can plan out their orders.

Hayley J Makin vond deze beoordeling nuttig

dinsdag 17 juli 2012

Antwoord van Furniturecamden.

Dear Toby,

Thank you for your feedback.

We are sorry you are disappointed, however please note that you do not have a live stock feature on our website, and we do mention on our website that delivery is within 5-15 working days subject to stock availability.

Senior Account Handler

Melanie Bernard

Disappointing Service - 3 weeks on and goods yet to arrive... : (

Assured via email to expect a call from the courier this week, ahead of delivery of goods by 13th July...

If it happens on the 13th then it will be 32 days since the goods were ordered and paid for. Very poor management of expectations given that I checked that the goods were in stock prior to placing the order and should have been delivered within 5-15 (working) days

The explanation "There have been a misunderstanding between our couriers and suppliers and collection from our suppliers has been delayed, Please allow a few more days."

More proactive service management by the company to manage expectations about delays - would have been nice; rather than relying on customers to chase for progress by email as (no phone number available) . The email update on the order tracker says nothing but 'processing' since the order was placed - which is just as unhelpful.

Hayley J Makin vond deze beoordeling nuttig

dinsdag 17 juli 2012

Antwoord van Furniturecamden.

Dear Sharon,

Thank you for your feedback.

We are sorry you are disappointed, unfortunately sometimes delays occur. We decided to change our courier due to delays.
Since you had this issue we will offer you a 5% discount from your next order if you wish to order with us again.

Senior Account Handler

Melanie Bernard

Absolutely Terrible!!!!!

I ordered several items of furniture from Camden on March 7th. So far they have had 'container delays' they have had stock that is 'damaged' and 'misunderstandings between their couriers and suppliers'. I was offered a split delivery which never happened and the furniture that I was informed was 'all in stock' on 21st May now has more problems. I still can't get the furniture that I paid for and was supposedly ready over five weeks ago. Don't shop with these people - the items I ordered at Oakfurniture solutions has been with me for weeks!!!! I have been waiting for Camden for 16 weeks and have yet to get any furniture or even a delivery date!

Hayley J Makin vond deze beoordeling nuttig

dinsdag 17 juli 2012

Antwoord van Furniturecamden.

Dear Caroline,

Thank you for your feedback.

We are sorry you are disappointed, unfortunately sometimes delays occur. When our supplier told us about the delays in your order we have contact you and told you. We had problems with our courier and we have decided to change the courier and the delivery days changed. Your order will be dispatched on Thursday and it will be delivered next week. I will send you the courier details in case you wish to get in touch with them.

Since you had this issue we will offer you a 5% discount from your next order if you wish to order with us again.

Senior Account Handler

Melanie Bernard

Came in good at the end

Not the company's fault, but i had to wait for a month or two to get the item i had ordered as it was out of stock initially. When it finally arrived in stock, Furniture Camden made a special effort to make delivery before i was to make an onward trip with the item to France.
The item arrived with a few days to spare, whereas if the company hadn't gone the extra mile, it would have arrived too late to make the connection.
well done.

vrijdag 1 juni 2012

Antwoord van Furniturecamden.

Dear Chrissy,

Thank you for your feedback.

We are happy that you are satisfied with your order from us.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard

Failed to supply

Items ordered were flagged as in stock, almost 2 months later and nothing has arrived. I finally cancelled the order and sourced the items elsewhere

Hayley J Makin vond deze beoordeling nuttig

vrijdag 1 juni 2012

Antwoord van Furniturecamden.

Dear Sandy Hansen,

Thank you for your feedback.

I am sorry that you are disappointed however the items were not flagged as in stock. We do not have a live stock feature on our website; therefore it was impossible to have the items flagged as in stock.

We have updated you from the beginning regarding stock availability; unfortunately one of the items was delayed, it is unfortunately, but sometimes that happens, we can’t control delays. We have updated you immediately regarding this.

Since there were delays in your order we will offer you a 5% discount from your next order if you wish to order with us again.

Senior Account Handler

Melanie Bernard

painfully slow !!

I can't understand why it should take 16 days to recieve an item that I was told was in stock!! I would have had to question that sort of time frame for a special order item, not a stock item. The couriers were not particularly helpful on both occasions I contacted them for a delivery date/time. When it did finally arrive it was nearly an hour outside my "guaranteed 3 hour time slot"!
Overall not a particularly pleasant experience and I would definitely NOT purchase anything from this company again.

Hayley J Makin vond deze beoordeling nuttig

vrijdag 1 juni 2012

Antwoord van Furniturecamden.

Dear Martin,

Thank you for your feedback.

I am sorry that you are disappointed however please note that on our website the delivery time scale is 5-15 working days, we have processed your order on April 30th and delivery was made on May 17th, that is 14 working days, which is on our time scale.

I am sorry that the driver was almost one hour late , but unfortunately delays sometimes happens due to traffic, which neither we nor the courier can control.

Senior Account Handler

Melanie Bernard

Excellent bookshelf!

Very pleased with my Mottisfont bookshelf. Looks as expected. Company helpful in keeping me up to date about the progress of my order.

vrijdag 1 juni 2012

Antwoord van Furniturecamden.

Dear Sara,

Thank you for your feedback.

We are happy that you are satisfied with your order from us.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard

Just the look we wanted

Sturdy and stylish, the furniture has given us a whole new look for our bedroom. Excellent quality and customer service.

vrijdag 1 juni 2012

Antwoord van Furniturecamden.

Dear Julia,

Thank you for your feedback.

We are happy that you are satisfied with your order from us.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard

Absolutely useless

Furniture was ordered and processed--but the cowboy firm of Highgrove furniture should be dumped by you. This is the second day I have wasted waiting for the delivery--they say they offer a 3 hour timeslot--well I have waited for 9 hours and it still hasn't arrived yet. The delivery driver was barely coherent and lied about his whereabouts--I am a very dissatisfied customer and would never recommend either you or Highgrove furnishings.

Hayley J Makin vond deze beoordeling nuttig

woensdag 16 mei 2012

Antwoord van Furniturecamden.

Dear Penelope,

Thank you for your feedback.

We sincerely apologize about this situation, we do relay on our courier Freight4U to deliver the goods in good faith.

We understand why you are upset and disappointed; we have raised a complaint with the managing director to make sure that this will not happen again.

Should you wish to order from us again we will offer you a 10% discount from your order as an apology for the situation with the delivery.

Senior Account Handler
Melanie Bernard

Excellent product

The Dressing Table and Stool are really lovely and a very good price,and I was kept well informed on delivery info.-I found the company very good to shop with

woensdag 16 mei 2012

Antwoord van Furniturecamden.

Dear Marie,

Thank you for your feedback.

We are happy that you are satisfied with your order from us.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard

Reasonable value, but lacking some quality.

Ordering process was very straightforward, with excellent follow-up by email with regard to despatch and expected delivery. The product was delivered within the stated timescale following telephoned notification from the carrier regarding delivery date and time.
Whilst the table represented reasonable value, there was a quality issue regarding the lower shelf which appeared not to have been finished to the same standard as the rest of the table in that it lacked the sheen present on the table top and legs. As I had disposed of the packing I decided to carry out post-delivery remedial work and am now happy with the result.

woensdag 16 mei 2012

Antwoord van Furniturecamden.

Dear Bryn,

Thank you for your feedback.

We sincerely apologize about this situation. The item you have purchased it is from our supplier International Furniture; we have never had complaints regarding quality of their furniture.

We have already made a complaint regarding this situation. We are happy that you found a good way to remedial this situation.

Since you had this issue with the item we will offer you a 5% discount from your next order should you wish to order with us again.

Senior Account Handler
Melanie Bernard

They couldn`t have been more helpful.

The aftersales service was perfect when I had a problem after my daughter spilt nail varnish remover on the new dressing table, and they have ordered some paint for me through the suppliers (At a charge of course.).

woensdag 16 mei 2012

Antwoord van Furniturecamden.

Dear Julie,

Thank you for your feedback.

We are happy that you are satisfied with your order from us.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard

Efficient delivery, goods as described, marvellous price!

Very easy to order online and post order information via email was clear and efficient. Delivery made at 6.45am, following a call from Courier the day before - excellent service!

Goods were as described and I am very happy with the quality for the price....you would definitely pay double for similar quality from M&S, BHS, NExt etc.

Would definitely order again.

woensdag 16 mei 2012

Antwoord van Furniturecamden.

Dear Lita,

Thank you for your feedback.

We are happy that you are satisfied with your order from us.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard

Excellent service !!!

I had to unfortunately had to cancel one of my drawers the day after I ordered it, this was no problem at all. Immediate response. Because of this I will not hesitate in future to order from them.

woensdag 16 mei 2012

Antwoord van Furniturecamden.

Dear Nicola,

Thank you for your feedback.

We are happy that you are satisfied with the customer service we provide.

We hope that you will purchase from us again.

Senior Account Handler

Melanie Bernard