robust online systems, good service, nothing to complain about
Had dismal experiences with a couple of other online stockbroking services so finally tried the one everybody seems to recommend. Service is pretty comprehensive and attention to detail impressive.
I transferred a poorly-performing Protected Rights pension into the HL SIPP around a year ago, to give more flexibility, and it couldn't have been easier. HL handled all of the paperwork and were very professional and friendly throughout the process.
The main reason I chosse HL to start my stocks and shares ISA is because I had heard a lot of word of mouth about their quality of service. It is true that some other companies do more discounts, however I was transferring a substantial cash ISA and wanted to do itright . First their helpdesk guided me through the bits I didn't understand about funds etc. The actual application process was on paper and was smoother than I expected, the money was there to invest in I think about 9 days. Since then I have used the website which is updated very frequently with information on shares and funds. All in all a faultless service and the remarkable thing is you can pick up the phone and speak to someone knwledgeable in just a few rings.
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