Good communication and service all round, would use again.
I was very happy with the service and the price. The saw I ordered was initially out of stock - I was informed of this immediately and then again when it came back into stock. Delivery was excellent, with an email on the morning of the delivery day to tell me which one-hour delivery slot I had been allocated - it arrived exactly in the middle of this time slot. I will definitely use HSS again.
The service was excellent, and web site was functional, fun, fast, and informative. I had no problem finding what I wanted, even though I didn't really know what that was!.
Product was just as described and arrived next day as promised. Have bookmark their site for future use, and would recommend to everyone.
I was impressed with the speedy delivery and the reasonable price. The cheapest one that I found. I was informed when the item had been dispatched and it arrived early morning and undamaged, which is always a good thing.
I would recommend HSSTOOLSHOP.co.uk to other wishing to purchase power tools.
I've used hss tool shop at their store location many times. They always give a happy ambience behind the counter, know what they're talking about, and are sympathetic, never condescending, to the non-professional. Good sense of humour, it's always a pleasure to visit the store and get advice for the DIY-er.
Great, friendly service, value for money, have never seen trades people so good. 6 star!
excellent feedback and speed of delivery, my anglegrinder was delivered only a few days after i placed my order not only was it the cheapest i could find on the internet this company sent me emails stating processing and dispatching. they'd certainly be my first choice and would definately buy from them again.
I ordered 3 power tools at once and they all came together the next working day.
Would've liked an aproximate delivery time but understand a courier company was used and unfortunately didnt receive a text from them to confirm e.t.a.
A plug was missing on one item but one was sent out very quickly after I notified a member of staff.
Overall was very pleased with the service.
I received well packaged goods the day after I ordered them but due to a courier accident the product leaked gas resulting in the evacuation of our building while the gas board tracked down the source of the leak!
hsstooshop responded to this inconvenience in a professional manner offering sincere and genuine apologies. They sent us replacement goods promptly. On their own back they also sent us additional consumables for the tool free of charge and a generous free gift.
This is a professional business who have proved their genuine intentions and customer service capabilities. I would not hesitate to recommend them to my friends and colleagues.
Purchased a Stihl jet washer from these guys after finding them to have the most competitive prices online.
Never heard of them before they popped up via some Google searching.
A phone call to confirm they had stock led to a placed order that I collected the next day.
Courtesy call within an hour to confirm my order and ask when I'd like it ready was a reassuring service touch.
Would use again.
needed a core drill and found these guys on the net. they were £20 cheaper than anyone else so decided to buy from them.i ordered the drill on the wednesday evening and it arrived on friday.
i would have no hesitation recommending this company.
I had my doubt's as I have never used them and I am a bit nervy using internet for large purchase. However they did exactly what they said they would do. I ordered item at 15.45 even though they said next day delivery and free delivery. I thought not with ordering late in the day. To my surprise it did arrive the next day and the item I bought was £70 cheaper than a local supplier.
Bought a Makita Disc Cutter, Tried to buy the Sthil one but for some reason they wont ship through the post Bizzare!.
anyway very good price and delivered the next day before 10.00 am. service as it should be in my opinion.
Top Marks all round.
A very efficient and pleasant buying experience. Online order was speedily responded to with confirmation of the item in stock and details of collection arrangements. On visiting the store, the item had been checked and its operation was explained to me with a practical demonstration by the friendly and helpful staff.
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