Antwoord van HTCPedia Shop
[REPLY]
- BEOORDELINGEN (502)
- Kent
- 2 Beoordelingen
Good product, good price, quick delivery
This was for a new phone - I'm not sure if it fits older phones but I was pleased to find it available and at a good price. The ability to charge the battery separately from the phone is great.
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- Peter Gouvis
- 1 Beoordeling
Service is not acceptable
It took 6 weeks to get my order. I wrote several e-mails and all of them went unasnwered. Paid $25 for shipping which should have cost no more than $10. Only way to get service was to call them. They should have offered to refund my shipping costs. It's a shame because they seem to have cool products.
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- Melissa Crusinberry
- Blythe, US
- 1 Beoordeling
Great service, great products, great prices.
Got my hard case and pouch right away. Prices were much lower than Verizon Store or Radio Shack. Had great selections.
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- Ken Anderson
- Brighton-Le-Sands, US
- 1 Beoordeling
Double poor assistance!
Seems that if you have a problem with HTCPedia the only way to get any assistance is to post a negative comment on trustpilot. My first email request for help went unanswered. My first trustpilot comment received imeadiate response but 5 days later I have received no resolution response. More than extremely upset with this service.
Ken Anderson
- ini5o
- 1 Beoordeling
Shipping Fiasco
Ordered overnight shipping, got it second day. Sent e-mail to customer service; it's been more than a week, and no one has contacted me.
- Ricardo Diogo
- 1 Beoordeling
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- René Plougsgaard
- Arhus, DK
- 5 Beoordelingen
OTTERBOX
I bought it from denmark, got the box week after,no troubles.
no exstra fees or problems with delivery.
The box give me ultimate protections against accidents and my kids play with the phone, my nxt phone will also be an otterbox :)
- Rob Greer
- Saskatoon, US
- 1 Beoordeling
Merchandise good but beware hidden charges
The products I ordered arrived promptly and were as expected. But the courier company (FedEx) sent an invoice for extra charges that were not disclosed at the time of delivery. These charges were for their services in getting the order through customs. So non-US customers be aware that the advertised price and delivery costs may only be the beginning.
Antwoord van HTCPedia
We apologize for any inconvenience with the extra charges from FedEx. We try to inform all of our non-USA customers that there may be some custom & duties charges (varies by country) since the products are coming from USA location. Here is where we disclose this information for the international customers on our site: http://shop.htcpedia.com/international-orders-shipping.html
After a number of similar complaints we have introduced USPS as a shipping courier to our shipping offering since they do not have any extra surcharges when delivering a package from USA to any foreign country.
We are also in process of opening up a warehouse in Canada (in the next 30 days) in order to deliver goods to Canadian customers right from our Canadian warehouse. This is to let you know that we value your business and hate to lose you as a customer.
If there is anything we can do to make your experience better please let me know.
Thank you,
Mark Gadayev
VP of Operations
- David Pinsley
- Alameda, US
- 1 Beoordeling
Poor.
The product that I purchased was not as advertised. My HTC has an extended battery and I was told that this charger would work and it does not. It was a waste of my time and money. I do not have any more time to waste.
Antwoord van HTCPedia
First of all, we sincerely apologize for any inconvenience we've caused. The desktop charger that you have purchased (http://shop.htcpedia.com/htc-rezound-charge-sync-desktop-dock-w-spare-battery-slot-fits-w-case.html) does in fact work with an extended battery. In order to use the dock with your extended battery you will first need to remove an insert from the slot.
I figured you did not remove an insert and therefore was not able to use it with an extended battery. Please let me know if you were able to remove the insert and use it with your extended battery.
Thank you,
Mark Gadayev
VP of Operations
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- Mark Schleupner
- Middle River, US
- 1 Beoordeling
Fantastic!!
I was very pleased with my order. It shipped quickly and was priced very reasonably. I will definately buy from them again and will recommend them to my friends.
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- Pierre Douyon
- Pembroke Pines, US
- 1 Beoordeling
FAST FAST FAST
These folks ship out a product within hours. They are FAST! Standard shipping arrives at my house within two or three days of order. Prices and selection are great. Fast shipping. Website easy to navigate. What else could you ask for? Did I mention they ship fast?
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- Nikolay Latyshov
- 7 Beoordelingen
- lukskywalker
- palo, US
- 1 Beoordeling
Great Service and Product
Got the item in less then 5 days.. Fast email turn around time and expedited shipping.. Will be coming back to shop here.
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- Mark Wingo
- San Bernardino, US
- 1 Beoordeling
Great Service!!!
What can I say, this is my 2nd time ordering and again everythng was delivered exactly as described and on time.
- Stew
- Dallas, US
- 1 Beoordeling
Fast shipping and excellent communication
It was a pleasure getting the dock for my Thunderbolt through TCPedia. Cheaper than anyone else and shipping was extremely fast with excellent communication throughout the process. I'll be a return customer for sure.
- Yves
- Elversele, BE
- 1 Beoordeling
- Michael Weaver
- Pittsburg TX, US
- 1 Beoordeling
Received my order
Ordered a dock for my HTC Thunderbolt. Received on time as promised and it works. It keeps my phone safe at night and charges my phone with exteded battery plus a spare battery at the same time.
- Rick
- Georgia, US
- 1 Beoordeling
Excellent Customer Service
Very fast shipping. Prompt response to my concerns. Absolutely no hassle when I had to return an item. These guys are the best. Highly recommended.
- Sid Poss
- La Honda, US
- 1 Beoordeling
Great ordering experience
Even though I messed up my initial order, they immediately corrected it after I emailed them. Also one item was damaged and they immediately sent me a new one, no questions asked.
- Eric
- reynoldsburg, US
- 1 Beoordeling
Meets expectations with vast selection.
Each time I have ordered from this company I get exactly what I'm expecting. A must have bookmark for your browser!
- Andy
- 1 Beoordeling
Outstanding Customer Service
Even though I had a few problems with my recent order, their customer service team is top notch. They were very courteous and fixed my problems very quickly.
- Steve Hamilton
- Dublin, Ohio, US
- 1 Beoordeling
Great Company will get all my business
Purchased a few miscellaneous items after receiving my HTC Rezound. They all are great and work as advertised. I will only shope at HTCPedia in the future. Great bargins, available products not accesabe elsewhere.
Steve Hamilton
- Art
- Merrimack, US
- 1 Beoordeling
Happy Customer
Great products at a GREAT price!!! Recieved my order within 2 days!!! Very Happy customer!
- loubrock1972
- Bronx , US
- 1 Beoordeling
very very satisfied. great cd's quick delivery. thanks
Everything went as smooth as possible. Fast delivery and the cd's got to me with no damage. All perfect as could be. Love your sight i will recommend it to all my friends. Thank you.
- Melissa Baker
- Virainia Beach, US
- 1 Beoordeling
Everything was just what I wanted!
My Windshield and Dash Car Dock Mount Is amazing. My phone fits no mater if I have my big battery or small one on I can have my cases on as well. You can even rec your drive or the drivers in front of you when its mounted.
I got the Extended Battery & Door as well. I can go almost 3 days without charging my phone. Thats with 4g running.
My case fits perfect I love how they cut out the back for the extended battery and back cover. The case has saved my phone more than once.
This company was very fast and you get what you want and then some! Thank you HTC Pedia Shop!!!!
- phuong
- san jose, US
- 1 Beoordeling
- Witaya
- Chonburi, TH
- 1 Beoordeling
- Deb
- Seattle, US
- 1 Beoordeling
- Robert
- 1 Beoordeling
Fast shipping, so-so customer service
I initially sent an email asking for product details but never got a reply. I finally called, got through right away, and got the information I needed. Their price was fair and the shipping was fast. I'd have given 5 stars if they'd answered my email.
- Ken
- glendora, US
- 1 Beoordeling
Order Complete Ship promptly
Company did great job of taking and shipping order in an extremely timely manner. Order shipped complete and on time. I was very happy and will do business again with this company
- Nick
- 3 Beoordelingen
Everything I need!
Every time I needed a hard to find accessory for my HTC Incredible HTCPedia was there with exactly what i needed. Quick shipping, awesome customer service!
- Brian
- Irvine, US
- 1 Beoordeling
Finally a company that does what they say...THANK YOU!
Truly a great experience. I found what I needed easily. Called customer service and placed the order. I received my conformation and order just as it was explained and as I anticipated. Everything worked perfectly. I’ll be a repeat customer and have no problems recommending them to friends and family. THANK YOU HTCPedia!
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- Brandon S Roberts
- 4 Beoordelingen
- Phil Phillips
- Venice, US
- 1 Beoordeling
- RB
- Hauppauge, US
- 1 Beoordeling
Outstanding service and very customer-friendly
Items arrived on time but one item was defective. I called the customer service dept and they were extremely responsive. They sent replacement item immediately. I've ordered many different items, from many different companies, and they are about the best when it comes to being customer-friendly and professional. I heartily recommend them.
- Jason
- San Bernardino, US
- 1 Beoordeling
Top Notch
Wide variety with good online reviews. I got the order within 3 days of placing it, and it arrived exactly when they said it would. I will definitely be visiting the site for future needs.
- Rob Myers
- 1 Beoordeling
The best
The item was better than described. My co worker is jealous!!! Shipping was fast and on time. Love it!!!
- Steve
- camp hill, US
- 1 Beoordeling
5 Star Customer Service and Products
Extremely good customer service; ask for Mark and he will provide you with great insights into their products as they relate to your specific needs.
- Gary Tenn
- toronto, CA
- 1 Beoordeling
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- Paul Crossan
- Durham, US
- 1 Beoordeling
