Good next day delivery but one item was wrong. When I rang to inform them I was told they would ring me back after checking stock. They didnt ring back so I rang again the following day. I was told the correct item would be sent out for delivery on Saturday. I rang Saturday approx 1pm because no delivery as yet. I was told Delivery would be on Monday morning not Saturday. Which I was very annoyed about because this item is needed for a job that I must finish tonight. So now I will have to make an extra visit to site next week. This job is in Stoke and is a 200 mile round trip for me. So I am very annoyed as this will cost me £50 in fuel plus 4 hours travelling time. This is poor customer service and is not acceptable. I will think twice before buying from them again.
Very quick delivery avoided a delay in repair of a holiday house garden table with hinges that local suppliers said were unobtainable outside China!! Ironmongery direct will be our first port of call next time.
Found what I wanted, compared it, selected it and then paid for it. I was able to select a delivery date convenient to me and it arrived on that day. I cannot fault this buying experience, and based on this would not hesitate to recommend Ironmongery Direct.
I found everything I needed on one site, not only that but the quality is really good. I bought brass door furniture having looked at all the usual sites (amazon etc) and could not find one seller that had everything I needed. Using multiple sellers meant multiple delivery charges and different days for receiving the goods, no good when I had my front door in bits! I would happily recommend Ironmongery direct to eveyone for the products and delivery. I did not realise until check-out that you not only get next day delivery, but you can specify am/pm which was great as I needed them asap. The Brass fittings I bought look great.
Yes, there was a logistical problem, but it was fixed by the common sense and truth telling attitude of Debbie, her attitude was most appreciated--full marks for no bullshit!!
I was unsure what type of hinge I required but from looking at the pictures used to show the products on the website I was able to know exactly what I needed. Excellent delivery as I ordered the product late one evening but it still arrived the next day. The postage & packaging costs reflect the excellent delivery provided.
Although I don't buy a lot of products, manly fixings, I have always found you service & delivery to be excellent. Prices alittle high compared with toolstation & screwfix but again very easy to deal with.
The staff at Ironmongery are extremely helpful, nice people to talk to and deal with. the product in my case a door handle was exactly what I was looking for and a good price.
I paid 6 for next working day delivery ... and thats where it all went wrong. the courier that is used (XDP franchise) for the delivery was absolutely awful, I eventually got my parcel 9 days after ordering it, and almost daily phone calls to either courier or Ironmongery Direct which spoilt the experience somewhat.. not sure I would risk it again, which is a shame because Ironmongery Direct seemed to be as good as everyone else said they were.
I made a mess of the online ordering and so had to resort to the telephone the next day. The lady that answered the call was superbly well informed of the products in the range and was able to identify my requirements down to the last screw needed, cancel my online order and start again. When the package arrived (exactly when she said it would) I was bowled over by the quality of the goods for the price I had paid... First class will use again whenever I have need for anything that appears in the comprehensive catalogue (included in the box with the order).
Order was delivered promptly and exactly as described. Postage charges are high for a small order - I needed screw urgently and paid more in carriage than I did for the box of screws
We were looking for some vents and went to the local DIY Superstore but they didn't have what we were looking for. It was a Saturday afternoon and thought about looking for what we needed on the internet.
Came across IronmongeryDirect and found just what we were looking for and at a good price. Placed the order online and was informed that we would receive the goods on Monday!
I placed an order with IronmongeryDirect, it failed to arrive. I rang their number and spoke to "Sue".
Sue was brilliant, she took the details, told me she would look into it, and my order ("mis-placed" by the delivery company) arrived the next day - this is what I call great customer service. Sue was calm, professional (humerous) and fully able to work without needing the infamous "script"!
Problems occur, this is life. The great bit is when the company you are dealing with solve the problem for you rather than expect the customer to run around and solve it themselves. Some well known commercial giants could learn from this company!
Thanks again Sue, you are a darling!
Same as opinion - great company and quality goods, the website is simple and fast. Thanks again
Goods arrived promptly. I ordered gate hook and eyes 19mm but the eyes were 23mm and therefore too much play when fit together. This is not down to Ironmongerydirect more the people who manufacture these as I have ordered from 3 other placed previously and had the same problem. I have decided to makeshift the items so wont be returning, but other than that no problems, delivery prompt, updating order process good, all good!
Looked at quite a few other suppliers, and this company stood out by a mile. Great range of goods, fast delivery. Thats what a customer wants.
This was the only website where I could find the particular nightlatch that I needed to replace, I only needed the actual latch that fits on the inside of the door so did not want to buy a different model.
Item arrived the next day, very efficient indeed. The price was reasonable although I could have got a newer model for cheaper on Amazon and eBay once you consider the cost of postage and VAT. If I had needed other items to bring the cost of the order over £45 this may have been different, but I didn't need anything else.
* I would have liked to see a more economical postal option as I did not need it next day delivery.
- Prices including VAT should be listed on the website for non-trade customer as once VAT and post is added during checkout the price is quite different, a bit like Ryanair.
* It would have been good to be able to pay via PayPal, I like many others I usually have a balance in my PayPal account from selling items in eBay, it's always good to have a website that accepts it and I usually prioritise websites that do
Great service from placing the order To it being deliver ! Always packed well and good on price
Excellent - would highly recommend. Products arrived the next day, well packaged, are of high quality & as per descriptions. I over-ordered and needed to return a couple of items - no quibbles, just used the enclosed pre-paid address slip (free postage) & refund was given swiftly. Customer services were excellent. Very impressed.
• Ordered two sets of hinges and two small door knobs on Sunday 5th May PM.
• Received emails pertaining to the order to make comments on my purchase (no order received waiting for delivery).
• Waited until Saturday 11th May to contact the company. Assured by staff that the order was with Parcelforce who would deliver on the Saturday 11th May.
• Parcelforce did not show up after I waited in all day Saturday.
• After email and telephone communications to cancel the order Parcelforce tried to deliver today Monday the 13th May. 7 day lead time to deliver a £26.00 order.
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