Antwoord van Mattressman
[REPLY]
- BEOORDELINGEN (6.999)
- Mr Mark Willson
- 1 Beoordeling
Superb! Would recommend.
Website is easy to use and understand, ordering was simple and timely updates provided on delivery so I knew exactly when the new mattress was coming. I would highly recommend them, and the new mattress is a joy to sleep on.
- Mr Richard Newbury
- 1 Beoordeling
Great service, great price.
This is the second mattress I have bought, and on both occasions the service via the easy to use website was excellent. I would have no hesitation to recommend them or indeed use them again.
- Mrs heather moore
- 1 Beoordeling
good customer service dreadful delivery
Minor problem that customer services were very quick to rectify offering to swapping the mattress on a date convenient to ourselves, however couriers failed to delivery it on the arranged day, nor the rearranged time slot the next morning ,we rearranged again for the following week but then following further call from courier delivered on the Saturday morning. Didn't appreciate having wasted a full days annual leave nor arranging to cancel work and go In late for them not to show however this did appear to be the courier rather than mattressman itself, change your couriers !
- Mrs K W
- 1 Beoordeling
Very pleased with bed & mattress, would definately recommend
We were very excited about our order as it was to be delivered on a day that we requested. We received a text the previous day, confirming the delivery time and on the day it arrived as stated. The delivery men were very courteous and after they left we started to unpack our bed frame. Unfortunately we could not find a fixing kit, so my husband telephoned mattressman. They said that they would check with the delivery drivers and called straight back to confirm that there was nothing left on the van. The woman made apologies and arranged for a fixing kit to be delivered the next day. The next day came and the fixing kit duly arrived. We assembled our new bed and are very please with the product and the service. Thank you
- Mrs H Aldous
- 1 Beoordeling
Prompt delivery, within the said time frame
The company text and e-mailed me with confirmation if order and delivery. I will certainly order from them (matress man) again
- Mrs J Lloyd
- 1 Beoordeling
Good service but let down by delivery
Shop assistant very helpful and order went smoothly. I was given a 2 hour time slot for delivery however it never turned up. When I called I was told they were running 1.5hrs late. Somebody cld hv called me as I had to organise school run collection to wait in. No apology from delivery men when they showed up.
Antwoord van Mattressman
Thank you for visiting our Chelmsford store to place your order.
I am really sorry that your delivery arrived to you later then expected and for any problems that this caused to you. If in the unfortunate event that drivers are held up in traffic ect then they are to call customer to apologise and advise of the expected arrival time. This will be addressed with them as its not acceptable to not advise customers of the delay.
Thank you for your patience
Kind regards
Customer service manager
- Steven Scaife
- 4 Beoordelingen
Very Happy
The mattress was delivered the next day as stated and the product was exacltly as I ordered and delivered in a perfect condition.
- Mr Paul Hilton
- 1 Beoordeling
First Class Service
The mattress arrived at 9.00am on Tuesday 14th May 2 days after we ordered it. very helpful and polite delivery man. Mattress very comfortable would recommend mattressman to my friends
- Mr m le page
- 1 Beoordeling
Good service
I will deal with Mattress man again as the price was good, ive dealt with them on many occasions,
the product seems to be good quality although time will tell if it stays together,
give yourself at least two and half hours to build it as there are loads of screws bolts etc, the build instruction sheet is nice and clear steps one to nine.
place all the items on the floor before you start the build.
i live in a vat free island, even after speaking with three team members i was told the vat will not be removed, we have to pay 20% vat to send goods into the uk , i feel this is a bit on fair and needs to be addressed.....
- Mrs Keri Buckingham
- 1 Beoordeling
Excellent service
Mattressman offered great service at a very reasonable price, delivering the mattress on the day we specified.
- Ms Milly Lawrie
- 2 Beoordelingen
Best nights sleep ever
Great bed, great mattress , brilliant value for money and very speedy delivery. Would recommend to family and friends, will never buy anywhere else in the future thank you
- Mr Adrian Critch
- 1 Beoordeling
Fantastic service.
Brilliant prices, fast delivery and great products.
- Mr David Hallam
- 1 Beoordeling
- Mr Pete Westcott
- 1 Beoordeling
a good company to deal with. very good value and a very. effient service
my husband and i bought a mattress from the mattress man on the 9th may 2013. we did not require a timed delivery date so gave a date that would suit us but no time for delivery was given.this meant no charge for delivery .the mattress arrived 12 md. the very helpful driver carried it to the front door. he would have helped us further if further help had been needed. we are extremely pleased with our mattress and the service we received from the mattress man. mrs j westcott.
- Mrs Karen Rance
- 1 Beoordeling
Would use again.
Brought bed and mattress, quick service, delivered when said, Although bed looked a little flimsey, it is quite comfortable, and sound once put together. It took an hour to make up with 2 people.
- Debbie Everett
- 1 Beoordeling
Brilliant service and very good value for money products
Great service, any issues (caused by me) were sorted quickly and easily by email and by phone. Products are really good and have used Mattressman before and will continue to do so.
- Mr Colin Thomas
- 1 Beoordeling
complete satisfaction.
Having ordered previously from Mattressman, I was more than happy to order from them again. I was kept up todate when the items were despatched,and said items arrived on the specified date. My one reservation was that the delivery man did not wish to wait whilst I inspected the actual goods,and this despite the fact that I assisted him to bring the items in (and I am in my eighties!!!). In the end,he left before I gad a chance to carry out the inspection that Mattressman strongly adivise to do. But in any event,the goods were first rate,and considerably cheaper than other online suppliers of the same items. Would I buy from Mattrassman again? Yes;yes;yes...
- Mr G Driver
- 1 Beoordeling
service second to none
Great service .Really helpful to have text evening before delivery with your 2 hour time slot. Delivery service time excellent and arrived within stated time. Friendly impartial advice in store prior to choosing mattress. Had already ordered a mattress for my son 3 months prior to ordering second order for another son and would definitely order from you again.
Thank you mattressman.
- Mr James Shaw
- 1 Beoordeling
speedy and efficient service
excellent company , speedy delivery have used before and would certainly recommend
- Mr william beaney
- 1 Beoordeling
no more back ache great
I would recommend you to other people ,and quick ,the delivery man moaned a bit ,as I live on the top floor ,there is a lift to all floors ,which will take up to 54inches in width ,when filling out your form it did not allow me to finish writing instructions,but overhaul great yours w beaney
Antwoord van Mattressman
Thank you for your order and review.
I am sorry to hear that the driver wasn't as friendly as we like but glad to see that this has not effected your views on Mattressman and the service we deliver.
The instruction box only takes so many characters unfortunately but the delivery has been made without issues so that's great.
Enjoy your new Hypnos mattress !
Kind regards
Customer service manager
- Mr J waters
- 1 Beoordeling
Good overall service
Good range of products. Wanted a 4ft bed and had the best range of beds and mattresses. Had my text the evening before delivery, only criticism was given time of 7.45 to 9.45am for the delivery and turned up at 7.15am.
Antwoord van Mattressman
Thank you for your order and for taking the time to leave your feedback it is much appreciated.
I apologise if the early delivery caused you any problems. I would expect the drivers to call ahead if they have time to get to a customer early to check that it is OK.
I'm sure you are now enjoying your Snuggle bed and mattress.
Kind regards
Customer service manager
- Mr tony lewis
- 1 Beoordeling
Excellent Service
I ordered two special sized mattresses, I was expecting to wait about three weeks for these mattresses to be made, but they were delivered in just over a week. The mattresses themselves were of excellent quality, I am very pleased with my experience with Mattressman and will definitely use them again.
- Miss Margaret Jessop
- 1 Beoordeling
BRILLIANT
Placed order on basis of price compared with other outlets, but next day delivery an added bonus, GREAT SERVICE.
Thank you.
- Mr malcolm ewen
- 1 Beoordeling
Well impressed with Mattressman
item was delivered on the correct day,very well packaged and excellent quality.I am extremely happy with the service i received and would use the company again.
- Mr Martin Cooper
- 1 Beoordeling
Great price and delivery options
Really good price and delivery options. Good communication, from order confirmation to despatch notification. Highly recommended.
- Kris in Surrey
- 1 Beoordeling
Good product, poor delivery
Usual smooth order process, however differing from my excellent experience last year, where the courier delivered to the room of my choice, this time the delivery was only to the door, leaving me to wrestle a 70kg order up two flights of stairs on my own. A poor service for the £30 charge levied by mattressman.
Antwoord van Mattressman
Thank you for your order and your continued custom it is much appreciated.
It is a carrier service that we use in your area which means that this is a one man delivery service to the first accessible ground floor door, as per the website. We appreciate that this can be difficult for some customers so there is an option for a two man service to take the goods to the chosen room for you at a charge. You have selected the one man delivery on a Saturday, a delivery Monday to Friday is free of charge. I apologise for any inconvenience that may of been caused by the driver unable to offer help.
I'm sure you are now enjoying your Hypnos and Snuggle mattress's.
Kind regards
Customer service manager
- Mr John Healey
- 2 Beoordelingen
Good customer service
Although the item was out of stock when at the time of ordering it showed 9 in stock.. We had good contact and did not have to wait a long time for delivery
- Mrs Amanda Wood
- 1 Beoordeling
5 star service from start to finish
Great service from initial order through to delivery. Would heartly recommend.
- Shaky
- 1 Beoordeling
Fast, Professional & Cheap !!!
Ordered two mattresses for free next-day delivery and guess what ? They turned up as promised. This is the second time I have had reason to use mattressman and both times have been completely trouble-free, including one order that was sent to another address which completed flawlessly.
Would heartily recommend them to anybody.
- Helen
- 1 Beoordeling
Very happy with the mattress
Good mattress, delivered on time and exactly what we wanted. Very pleased.
- Mr Ian Armstrong
- 1 Beoordeling
A firm you can trust and rely on
Purchased a mattress , good delivery , right price telly comfortable, used the guide on line.
We reported a problem with the top cover, slight bump, did not detract from the comfort just didn't look right, mattress man sent a representative, agreed to replace. Even when things are not perfect they listened and took action.
100% would use again.
- Mr Philip Easter
- 1 Beoordeling
Fabulous service and really focussed staff who understand the importance of delivering a quality product at a very keen price.
Ditto the above.
- Mr Gary Franklin
- 1 Beoordeling
Good quality mattress at a good price
After much research bought the Hypnos Hotel Deluxe mattress, although much firmer than expected this mattress is very comfortable.
Dealing with Mattressman was very good experience and would highly recommend them. The only negative was that the delivery was to the ground floor only and it was a struggle to get the mattress upstairs.
- Ms Jones
- 1 Beoordeling
fantastic!
Grear easy to use website, good prices, I bought a mattress that had £100 off with only two minor marks on the mattress, great vaslue, lovely comfy mattress and super delivery. Very friendly efficient delivery service to.
- C Murray
- 1 Beoordeling
Excellent, highly recommended!
Although my bed took 3 weeks to arrive due it being a special order item I have to say I am delighted with it. The customer service team were very courteous and called me when it was in stock to arrange day of delivery. This allowed me to then purchase the mattress and have it delivered on the same day (next day).
Delivery can't be scheduled for a time slot but my experience was a prompt and effecient morning delivery with a very helpful driver who placed the bed in my room of choice.
- Mr P Grace
- 1 Beoordeling
Good service, price and delivery - top notch
Good service, price and delivery - top notch
- Mrs Sandra Parry
- 1 Beoordeling
Great service as always
Can't believe that next day delivery is free! The bed frame was ebasy to put together and is perfect for my son's bachelor pad. Would def use you again.
- Mrs joyce doyle
- 1 Beoordeling
happy sleeper
get your beds from mattressman good prices and good qualty goods
- Mr TREVOR RIGNALL
- 1 Beoordeling
More Bounce For Your Buck
I ordered a king size wooden bed frame and a silent night mattress from Mattressman on the phone. It was delivered the following morning fully wrapped and secure in its packaging. I compared prices on the internet and local bed retailers and I was unable to price it up any cheaper. Well done for providing a professional service at a realistic price.
- Ms Anna O'Reilly
- 1 Beoordeling
Fantastic service - delivery within 3 days to Southern Ireland
Bed soooo comfy, price so reasonable - including delivery to Southern Ireland. Delighted with my purchase.
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