I ordered my new TV one day it was delivered the next day. The paperwork only included the manufacturers guarantee, However as soon as I raised the matter I got the 5 year guarantee by return.
Good s as described, delivery when promised..
User friendly website. Competitive prices compared to other related retailers. Fast efficient service, all products arrived within their standard delivery timescale. Product info & reviews are extremely helpful when deciding on an individual purchase. Keep up the Excellent work
I purchased Samsung BD-E6100 3D disc player. Price, communication and delivery was very good. My son a IT consultant endeavoued to install and found the procedure would not go past the language selection. MultizoneAv advised to contact Samsung customer support. Spent some time on the phone with them carrying out their checks and it was agreed that there was a fault. They suggested it could be a faulty remote and duly sent another to me.The fault still existed so I contacted Multizone and they arranged collection. I had transferred the batteries to the replacement remote and returned the original remote without the batteries. My mistake. Multizone claim that the player was not defective and the fault was mine in not having batteries in the remote or we were not pointing the remote at the player correctly. Knowing the time taken to try and get the player working and then with the guidance of Samsung this is complete nonsense. My contact at Multizone had told me they had conducted a factory reset and I believe this rectified the fault. They would not return the DVD player unless I paid the the £15 collection charge. £15 is not the end of the world but it leaves a bad and unfair experience.
This was my first online purchase for a tv so I was a little worried about spending a lot of money with a company I have never heard of but I was really pleased with the price plus I got free delivery and I liked the way I could track my tv with the courier .
But the most important thing is that the tv (a Lg 47 inch led ) is brilliant ,easy to set up and a great picture
I'm really glad with MultizoneAV products and they're pleasure to deal with, I have purchased several products with ease. The sales team really know the products they are selling giving the purchaser piece of mind that they will receive exactly what they are looking for. Delivery is fast and turns up when they say it will and its amazing. I've received my products with in 2 days as they mentioned the exact date.I will strongly recommend to any of one who're looking for good products and this is the site I can say.
not so sure I will be able to put in words how good MultizoneAV are in terms of pre- and post sales. Professionalism at its full extent of the word. Will consider to buy from them again.
I bought a Toshiba BDX3200 Multi-Region but it took over two weeks to arrive and when it did it didn't seem to be able to play region A bluerays & there were no instructions as to how to set the blueray to multi-region. I complained to MultiZoneAV but, after some research on the internet the following day, established that the region code can be set by pressing 8520 from within the setup menu and selecting the appropriate region using the number keys (later confirmed by a MultiZoneAV reply). I also established that, whilst probably not the latest revision, the multi-region upgrade can be obtained freely and downloaded ... something the bill says I was charged about £50 for. And after all that it turns out that the player does actually seem to be very good, at least now I know how to switch regions and play my one and only Region A disk ... on the plus-side of paying for the upgrade I guess the player is still in warranty :)
My problem was really with MultiZoneAV themselves but in their defence their service, whilst not informative (I mean come on guys, how hard is to send a mail saying why you can't dispatch immediately?) & somewhat lengthy, was in some ways very good and their staff courteous & friendly. As I suggested in a slightly irate mail to the company, they should provide instructions to buyers of units such as this in the future because it simply isn't that obvious.
One final criticism is of the MultiZoneAV website, specifically the "Contact Us" website function which, when the "Send" button is clicked, gives no real indication that a message has been sent (using latest edition FireFox).
Would I use MultiZoneAV again? Yes though I'd be a bit more upfront in making sure I knew what I was in for ... if they would only improve their customer communication (keeping then customer up to date without the customer having to contact them first) they'd be a truly excellent company.
James Rocks (editor & founder Geekanology.com)
I always do lots of research on line before buying to try and find the best price as well as a reputable supplier. Multizone were both, offering the best price for my new Panasonic 3D TV, plus blu ray, stand and sound bar.
They were very helpful on the phone and kept me fully informed with my order. They only miss out on 5 stars as the sound bar turned out to be out of stock after I had ordered it, but they did phone and tell me. Overall great service, great price and quick delivery. Thanks Multizone.
I purchased a 37" Sony TV from Multizone AV, it arrived at the agreed time but was damaged in transit. I called the customer service team who arranged for a next day swap and even agreed to give me a different model (40") at a lower price. They showed flexibility in allowing me to change the delivery address to my place of work, even though this is not their policy. All in all a good experience and I will be looking to this company for my next home entertainment purchase. Good work guys!
I was very impressed.I ordered my TV on Wednesday, was phoned later in the day and added a wall bracket to the order - having forgotten to include originally. They matched a sale price I had found online from a local retail outlet and both arrived on Friday. Excellent service.
Vivienne Johnson (Guildford)
Ordered a new hard drive recorder and skype camera at a great price. It arrived very quickly and I was impressed to get a follow up phonecall from Multizone checking that we were happy with our purchase - I'm not sure I've ever had a follow up call with an internet purchase. I'll definitely recommend Multizone to my friends.
Just received my TV purchase today (Tuesday) having ordered on Saturday. Simply wonderful service including confirmatory emails as to purchase and delivery dispatch and arrival. Bespoke delivery too by Multizone with a call from the driver telling me the exact time of delivery. I have simply never come across a firm like this before who act in a model way that others should strive to copy. Totally pleased, totally amazed! Thanks so much.
Multizone are a pleasure to deal with, I have purchased several products with ease. The sales team really know the products they are selling giving the purchaser piece of mind that they will receive exactly what they are looking for. Delivery is fast and turns up when they say it will. You receive a confirmation call to say your order has been shipped you can't go wrong purchasing from Multizone I wouldn't go anywhere else on the net and the price is excellent to.
i cant speak too highly about this company,i rang to see about new 3d tv etc and was given great information ,everything from ordering to delivery was 10 out of 10...will use this site again and will recommend to others.. Just like to add that i have just purchased a surround sound system and another tv ,i recieved the same excellent service as before ..this company seems to give priority to the customers needs instead of a quick profit ..i will be buying all my electrical items from MULTIZONE in future .. 10 out of 10
I have nothing but positive things to say about MultizoneAV. Having had a few weeks of troubles trying to buy a particular model of TV online, and having various retailers tell me it was in stock, take payments and then inform me it wasn't in stock and be very unhelpful, I stumbled across MultizoneAV. From start to finish they were most helpful, and when I explained that I knew what I want, they went out of their way to get hold of it for me. I would certainly reccomend them to everyone and will definitely use them in the future, can't talk highly enough!
I ordered and received my new Sony HD hard drive recorder very quickly and was impressed with the excellent price - if it hadn't been for a strange phone call from customers services after 3 days, it would easily have been 5 stars. They rang me and asked several 'security' questions and wondered if I would prefer to have express delivery, which would be the day after next for an extra £10 - I declined as I was not in a hurry and hey - presto it arrived the next day, prompting me to ring Multizone and verify if I had had a hoax call trying to get my personal details; I am glad to say it was a genuine call, if a bit odd.
Otherwise I was very impressed.
Saw a TV on Multizoneav website and decided to pick it from their Home Cinema store @ 58-60 East Walk, East Gate Shopping Centre, Basildon Essex, SS14 1HE. No problem with the purchase they were very friendly to take my money in Store.
Problem started after 10 days of purchase. TV was emitting a humming noise from the back of the TV while in stand by mode. Didn't want to use the TV any more in case it gets worse. So I thought because the TV is only 10 days old I would have no problem of getting a replacement or refund.
How wrong was I, When I went to their store where I paid for the TV they decided to check the fault and TV was not making any noise so I asked them to keep the TV overnight and check it properly for me, Store Manager refused saying he is not insured to keep the TV in the store then he wanted £80 for the Sony to check the TV again this is 10 days old TV and I refused.
And it got worse then the store manager said because I saw this TV on multizoneav.com it has nothing to do with the HomeCinema Store, which was another lie, it clearly says on their website multizoneav.com is a division of Home Cinema store and I paid for the TV in store not online. Again they never mentioned anything when they took my payment IN STORE when I bought the TV.
So when I asked for the multizoneav.com office address they refused to give it to me. Then they wanted me to write them an email with what the problem is I found that insulting why they can't listen to me while I am standing in front of them in their store where I paid for the TV.
Store has a don't care not bothered attitude, will never purchase or recommend them to any one.
Now I am stuck with 10 day old faulty TV
By the way multizoneav.com, Home cinema store and HCS direct have same store address. Check it your self online.
Rohit Kumar vond deze beoordeling nuttig
I phoned the company to discuss my plan to upgrade my TV and audio system. The customer service I received was first class, giving me plenty of options but listening to my needs and budget to give honest and clear advice. I ordered the equipment which arrived on the day stated. One item was damaged but this was the fault of the courier service. I needed some technical help when setting up and I was very pleased with the intelligent and patient responses to my questions. I shall definitely make this company my first port of call for future purchases!
I don't usually write reviews, but on this occasion I’ll make an exception. The service I received from Multizone was first class; the sales rep whom I dealt with was most helpful and patient. My order was tracked from beginning to end, I even received a telephone call on the day to advise of my delivery status.
PS - The tv I purchased ticks all the boxes
A pleasure to deal with. They were competitive, personal were well versed and knowledgable. I dealt with Iain and Karan and their customer service was exemplary. I shall certainly be contacting Multizone for my next purchase
order arrived as per telephone confirmation and in excellent condition.
I was kept up to date on order tracking and was able to make arrangements to receive the item without having to wait around all day.
Excellent customer service - no hesitation in using again or recommending. Many thanks
Good price. Ordering process easy. Arrived in good time. I particularly appreciated the calls from the company to check all was okay. Will look at Multizone first when looking to replace other AV equipment.
Found site on Pricerunner for the TV I'd decided on. Easy to navigate website - although a bit more info on products would be better - and purchased easily enough through Paypal. Got a call to say all was ok with order and asking if I needed anything else which was a nice touch in this technological age! Product arrived in good time and in perfect condition. Well recommended company and very impressed with service. Well done!
Ordered a TV and paid the extra £10 so i could choose a delivery day (as i was only in 1 day the following week) - Got a nice call from a customer service agent to confirm the order and confirm it would be delivered on that day no problem - so far so good (or so i thought)
To my surprise the next day i got a call to say they had "missed the slot for courier collection for that day!!" (i ordered at 7am and even received a call that day to say it was being sent, so how could that be??) They said it would not be delivered on the day i organised but the next day (no good for me as i wouldnt be in) - So i cancelled the order.
They said i would be refunded and would take a couple of days for the refund to come through - after 3 days no refund....i called and was fobbed off saying it was 'processing' and there was nothing they could do...even though i knew the refund hadnt been actioned as id paid by Paypal and Paypal refunds are immediate. I decided to give them the benefit of the doubt and leave it a couple of days.
After 5 days still no refund - was again told it was 'in progress' (but having spoken to paypal i knew this to be untrue) - I ended up having to open a Paypal Dispute just to get my money back.
If you dont mind being let down with delivery days and service - and dont mind having to chase and chase to no avail when things dont go to plan, then you wont mind using MultizoneAV - but in my experience, youre better off going into Currys or Comet and picking the TV up there and then to avoid a boat load of hassle.
Looking to buy a Samsung 46D6100 TV, MultizoneAV seemed to offer a good deal.
Hadn't heard of them before so I did a quick check on the company's reputation and noted a reviewer on this site said that buying online cost him £50 more.
I phoned the company to see if I could get £50 knocked off, no luck of course but no harm trying.
While I was on, the salesman (Mohi) did a fine job upselling me to a 46D6530 which I checked out and then ordered a while later off the website.
I was half expecting delays as it's the week before xmas but it arrived with no problem on the day I had chosen.
I'm gobsmacked with this telly and really pleased to have been upsold to the higher model.
The 2D to 3D conversion is amazing, only trouble is my teenage lads have discovered it works with all their xbox games so now I can hardly get to watch the damn thing because they are so busy shooting all their mates in 3D on COD MW2...
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