Antwoord van Nationwide Vehicle Contracts
[REPLY]
- BEOORDELINGEN (501)
- Mr Snoddon
- 2 Beoordelingen
Good Administration Let Down By Supplying Dealer
The process of selecting the right vehicle and arranging the lease was excellent.
The vehicle was delivered in a less than pleasing condition, delivery stickers on the inside, and inside door pillars, tyres had yellow spray and white wax crayon marks, numbers etc. There was also a scratch on an electric window switch. I expect that the dealer would not have given a vehicle in that condition to a private buyer.
- Mr Stephen Ridgley
- 1 Beoordeling
First class- Thank you Chris
Nothing was too much trouble, very efficient, very helpful, have recommended to others.
One huge benefit with their website is that the price you see is the price you pay. Too many other leasing companies advertise a great price but the quote you get is very different.
Antwoord van Nationwide Vehicle Contracts
Thank you for your positive comments, we really appreciate it and I will certainly pass your comments on to Chris.
Best Wishes
Glenn
- Bakulesh Patel
- 2 Beoordelingen
Excellent all round service, start to finish
Very customer focused, updates every step of the way. Easy to understand terms. Good VFM
- Mr Kevin Macrae
- 1 Beoordeling
Thats it
not happy with delivery mileage should of been transported not driven from London no one has ever checked to see if vehicle is insured or to ask if every thing was okay with car will i use nationwide again prob not
Antwoord van Nationwide Vehicle Contracts
I am disappointed to receive your feedback, but I would require some further information to respond to you.
None of our vehicles would include delivery by transporter due to the increased costs involved. Is this something that you requested from us at an extra charge ?
In answer to your question regarding insurance, we only require a copy of the insurance with certain funders, this was not required by yours. Your agreement terms and conditions states that the vehicle needs to be fully insured and this is your responsibility.
I do take your point on board regarding a follow-up call but we have taken the decision to allow all our Customers to offer feedback to us via "Trust Pilot", and our delivery drivers would also notify us of any problems on the day of delivery.
Thank you for your comments, we do take all constructive feedback positively in order for us to improve our service in the future.
Regards
Glenn Nutsey
Sales Director
Tel: 0844 482 9595
- Mr Adam James Mulligan
- 1 Beoordeling
First class service from day one
I've dealt with many lease companies over the years and i have to say
Nationwide have been the best by far.
From the first contact to receiving my vehicle they have been nothing
but first class.
Regular progress updates to handover, there was never a moment that
I was unsure where I stood with Nationwide.
Keep up the good work!
- Mr Mark Charles Gibson
- 1 Beoordeling
highly recommend, very straightforward!
Very pleased with the car, good company to deal with and very reasonable rates, am now loving my new golf!
- Mrs Karen Jordan-Jones
- 1 Beoordeling
Quick an easy , speedy delivery.
The service I received was great, I was kept informed on the progress of my order . All I had to do was sign papers and return them, car was delivered . Would definitely use nationwide again. One little niggle was car was delivered empty on fuel. Not a huge problem KJJ
Antwoord van Nationwide Vehicle Contracts
Thank you for the feedback, we are pleased that you were happy with our service.
Enjoy your vehicle.
Regards
Glenn Nutsey
Sales Director
Tel: 0844 482 9595
- Mark
- 1 Beoordeling
Amazing
This is forst time I have used Nationwide after being with Mercedes Benz finance. I went over to a Nissan QASHQAI 1.6 360 DCI due to needing a bigger car for new family.
From start to finish Nationwide were superb and the.monthly payment is nearly half the price of what main dealers quoted me for the same.car.
My car was delivered to.my home address on date of delivery and was on.my drive at 9am.
I would highly recommend Nationwide and I hope to have.many years of motoring using your services.
Keep up the good work.and superb customer services.
- Mr Martin Benjamin
- 3 Beoordelingen
Very comprehensive service
Very helpful and friendly, car arrived on promised date, would use again!
- Mr Ninder Bassi
- 1 Beoordeling
fantastic
A great experience in leasing my car. everything was communicated clearly and easy to follow all the steps to make the process so much easier.
- Tony
- 1 Beoordeling
Fast and efficient
Received my car with 4 weeks of ordering, very fast and friendly service.
Slight communication issues with a couple of emails from myself never being responded to hence the 4 star rating but nothing that would put me off using them again.
Overall happy customer.
- Mr Walmsley
- 1 Beoordeling
Excellent, straight forward, friendly service. Would most definitely recommend !
Having never leased a car personally in the past I was a little unsure about the whole situation, especially as it was largely organised over the web and email. I think I actually only spoke to an advisor once during the whole process, which was due to me sending the wrong documentation back. The whole process went as smooth as silk, having taken delivery of the new car just this morning. Excellent, simple, straight forward service with good, friendly informative communication. From my experience I wouldn’t hesitate to recommend.
- Mr James Beattie-Young
- 1 Beoordeling
Hassle free from start to finish
Just taken delivery of my new car and I'm delighted with it and the service from Nationwide. Excellent customer service and a pleasure to deal with!
- Mr Lee Keys
- 1 Beoordeling
Straight forward to deal with
My VW Golf was sorted in no time, no fuss or messing about, wouldn't hesitate to use Nationwide again.
- Mr Seth Forrester
- 1 Beoordeling
Professional, personal and delivered what I wanted, when I wanted for the price I wanted.
I have been very pleased with the service I received from Nationwide Vehicle Contracts, from my initial email, all phone calls have been returned promptly, emails personally acknowledged and replied to swiftly.
I couldn't be happier with the service I have received from this company, as my lease is only 24 months it won't be that long before I use them again. I wouldn't hesitate to recommend if you are in the market for a leased car.
- Mr Scott Grundy
- 1 Beoordeling
Great service,no problems or complaints from me
This is the second vehicle that Nationwide have supplied to me in just over a year.
It will not be the last.
Nothing is a problem,any questions or queries are answered very quickly,there is no "hard sell" or pressure.
I would have no problems recommending them to anyone,if fact I have already done so.
- JeffB
- 1 Beoordeling
Fine.
This company leased a decent car to me at a good price. Delivery was on time, and they haven't bothered me too much since. I've just recommended them to a friend. I'm going to do another review when the lease ends, so do keep it up Nationwide!
- Mr Chris Pearson
- 1 Beoordeling
Fantastic Service
Couldn't fault anything from start to finish. Dealt with Adam from day 1 and was in loop fully on every detail and took delivery at 730am on march 1st as promised. Couldn't recommend highly enough
- Mrs Karen Horn
- 1 Beoordeling
Easy way to lease a car
I found teh whole service very easy. Picked our car and were kept up to date, even when the delivery date slipped. The only sligt reservation I would have was that I would have preferred to get the documents for signature much earlier so that I could get organised and take some time rather than having to rush to get things back and, inevitably, missing something out.
But overall excellent service.
And a great car!!
- Mr Russell Bailey
- 1 Beoordeling
Very efficient always returned calls.
We had a few snags during the process, which mirelle sorted quickly now i have a brand new qashqai ntec . really pleased with car and cost per month.will use again.
- Ms Balogun
- 1 Beoordeling
Fantastic - I absolutely love my Mercedes Benz E200 CDI BlueEfficiency
The process in obtaining my Mercedes was extremely smooth and thorough. I was kept informed at every stage from order through till delivery. The Sales rep whom i dealt with, Nick Brotherson, was very knowledgeable and able to answer all the queries I had preofessionaly and expediently. Furthermore, my car was delivered exactly when promised.
I will definitely be using Nationwide again!
Thank you!
- Mr Christopher Daville
- 1 Beoordeling
Perfect
First class service from initial inquiry through to delivery. Don't know why I even considered using anywhere else
- Miss Victoria Taylor
- 1 Beoordeling
Excellent service and staff even when I bombarded with questions!!!
I found the service provided by Nationwide Vehicle Contracts excellent from start to finish. Even when I bombarded the members of staff I dealt with question after question they remained patient with me and were very efficient.
They offered the best deal by far even after I had trawled through other websites. Start to finish the process took just over 2 weeks and I now have a lovely new car to drive around in.
Very happy customer!
- Mrs Soo Watson
- 1 Beoordeling
Nationwide Vehicle Contracts no.1 for value and professional service
It was a truly professional service from start to finish , I kept informed all the way through by text & phone a rare experience nowaday's when most transactions are a continual dissapointment nationwide excel .We have dealt with them for years and would throughly recommend to family & friends .
- Mr Varun Chadha
- 1 Beoordeling
Great Service & Lovely Experience
Good experience from start to finish. However, need to follow up with them for few things as they are bit resistant in calling you back when you leave a message for them. Mirelle and Jade were really helpful with prompt action and friendly service. Will definitely recommend!
- Miss Lesley Helen Phillips
- 1 Beoordeling
It really couldn't have been easier or more convenient!
Having not considered leasing as an option previously, having come across Nationwide Vehichle Contracts, compared their prices and deemed them to have a great selection of vehicles at extremely competitive prices, I have been amazed at the ease in which I've now ended up driving a brand new vehicle.
I was able to input my budget and order online, I received an email with a contact name should I need it - and subsequently a short finance agreement, which took only a few minutes to return in the mail. I emailed a copy of my insurance, following a 'phone call to advise me of my registration and that was it - my car arrived at lunch time of the day I specifically requested, I dropped the driver to the train station, having been given a complete run through of all of it's features (radio/heating/seating etc etc) and for the first time in my life I'm driving around in a brand new car. No more MOT's or hassle for me as in 3 years, I'll be back for another new one from Nationwide Vehicle Contracts! Thank you - I really and truly didn't think that it could have been that seamless, but it was.
- Mr Simon Buck
- 1 Beoordeling
Really clear and simple process with good prices
Excellent customer service, they found my ideal car (audi q5) and it was delivered within 4 weeks. Wouldn't hesitate in recommending them.
- Miles
- 1 Beoordeling
Very easy order process at a great price.
I could not find a better deal on my vehicle of choice anywhere else, so decided to go with Nationwide. The order process was very simple and there where no catches. My final monthly payment was EXACTLY as quoted online. I am very happy with my new vehicle.
The only reason I have given 4 stars is: I felt I could have been kept more up to date on the vehicle's build during my wait. They sent fairly regular emails but a call wouldn't have gone a miss. Secondly the GAP insurance offered to me was a bit of a rip off, I appreciate dealers etc charge a little higher for this service as they need to make commission but I was quoted £251 to £399 (subject to eligibility). Upon shopping around, I final purchased a slightly better policy for £109.
Overall I would recommend NVC and would definitely use them again.
- Mrs Jayne Burford
- 1 Beoordeling
Excellent service.
Have nothing but positive comments to make. Very efficient customer service from start to finish.
- Mr Alan Hick
- 1 Beoordeling
Very professional , outstanding service, they do what they say on 'the tin'.
Nationwide vehicle contracts delivered ahead of schedule, by a very nice man, felt like we had got a rolls royce, treated great, will recommend no problem, very happy.
- Mr Ian Booth
- 1 Beoordeling
Excellent easy explained procedure to car leasing
Just received my Audi A3 vehicle freshly delivered by Lee from Audi Swindon on a low
loader .Lee took the time to explain fully about the vehicle.
The service from the staff Nationwide Vehicle Contracts was superb,it is the first time i had leased a vehicle but they explained the process step by step and i will certainly lease another vehicle again .
- Mr Darren Blake
- 1 Beoordeling
Great experience with nationwide contracts
Have had my new car for 2 weeks now and is really great and so was the experience with nationwide contracts the people were great here are the ones i had communication with Callan Aspin,Lorraine Leeland,Karen Hatton many thanks to you all
- Mr Christopher Freestone
- 1 Beoordeling
Poor communication
The initial response to my enquiry was very good. However it seemed that as soon as I had agreed to the proposal and paid the admin fee the customer service deteriorated rapidly. I had to make all of the contact to gain updates and the documents to be signed had to be chased up. When they were sent back I had to again ring and e mail to get acknowledgement that they had been received. Some days later after further calls I was informed that they had made a typing error and the forms would have to be re submitted. I did this by return and had to again take the initiative in ensuring that they had been received and that delivery dates were being identified. The service from the Jaguar dealership was very good which reflected very badly on Nationwide. I would not recommend Nationwide.
Antwoord van Nationwide Vehicle Contracts
Thank you for the feedback, I am sorry to hear that there was a breakdown in communication.
According to our records, we did keep you updated via email regarding the status of your vehicle order and the date that we received all of the documentation back from you. Usually on receipt of receiving your paperwork we would contact you within 24 hours of receipt, we apologise for the mistake on the paperwork and we didn't contact you within our standard SLA time.
We do appreciate your feedback and will use all comments we receive to improve our service in the future.
I hope you are happy with the deal we offered you and you are enjoying your new vehicle.
Kind Regards
Glenn Nutsey
Sales Director
- Mr Opas Jimmy
- 1 Beoordeling
Fast and reliable service. Will recommend
Nationwide Vehicle leasing is one of the best I will recommend to anyone.
Thank you Nationwide
- Mr Matthew Shaw-Clark
- 1 Beoordeling
Brilliant from Start to Finish
Use them, best prices, fast and efficient, cant be faulted.
- Mr Daniel Bamber
- 1 Beoordeling
Everything was smooth, professional and competitively priced.
Everything was smooth, professional and competitively priced.
- Mr Dominic W
- 1 Beoordeling
From enquiry to delivery in a couple of weeks.
I needed to find a new lease car in a hurry as my previous car had to be returned at short notice. The car I initially enquired about was out of stock (despite the listing on the site), however they were able to deliver an alternative option within 10 days.
All things considered, very impressed with the service and will be going back to Nationwide for my next car.
- Mr George Smillie
- 1 Beoordeling
Fantastic service
From start to finish Nationwide Vehicle Contracts provided a fantastic service. I will never look to purchase a vehicle from a dealership again. Using Nationwide actually made the process of getting a new car a pleasure.
- Mr Jason Harvey
- 1 Beoordeling
Excellent service
The sales team and admin department have been very helpful, this is my first time as a car leasing customer and they have been very good in answering all of my questions, I would certainly recommend them to anyone interested in car leasing.
- Mr Finnian Brown
- 1 Beoordeling
Everything Arrives for My Daughters Birthday
I ordered a Fiat 500 for my daughters birthday from Nationwide. Crazy i know, but only one child so may as well spoil her. We always knew it was going to be tight for the date as we ordered quite late. Nationwide pulled out all the stops to make the big day. It arrived with a day to spare - my daughter was ecstatic.
Nationwide Vehicle Contracts
About this company
Established in 2002 Nationwide Vehicle Contracts are the UK’s leading car leasing provider to consumers and businesses. They offer vehicle lease contracts on any make and model of car or van at the click of a mouse. www.nationwidevehiclecontracts.co.uk
Bezoek Nationwide Vehicle Contracts
Contact information
M21 7QY Manchester
United Kingdom
