Outdoorkit Beoordelingen

Outdoorkit Beoordelingen

Uitstekend
9.7
van 0 - 10
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Quick and Reliable

Ordered on Thursday evening and item arrived first thing Saturday morning - excellent service.
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Superb service

I have had a very similar experience to the previous reviewer, Duncan Maddocks. Whilst passing through St Albans I bought something from the shop but needed to return it. I thought this was going to be a real hassle but instead it was a very straightforward. The article has been returned with no cost to me and the whole experience has been a customer-oriented process.
Very highly recommended.
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Excellent service

I had an issue with a product I bought on line and I was fully expecting to have a long drawn out process to replace the product or get a refund. I phoned the customer services line and instantly got through to a member of staff (not on hold for ages which is normally the case.) Having explained the problem, Outdoor kit took full responsibility no questions asked and refunded not only the cost of the item but the postage and packaging cost. They also arranged free postage for me to return the product. As a result of this first class customer service I would recommend this company as buying on line can always be tricky especially when things go wrong. In this case all's well that ends well.
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I wanted to buy more

Might be me being a muppet, but I wanted to order tow rucksacks in different colours and I couldn't see hwo to do that. There didn't seem to be a way to add another purchase and if there was, it wasn't obvious
Outdoorkit

Antwoord van Outdoorkit

Dear Ian,

I'm very sorry that you had a poor experience on our website. I understand my colleague Carl has already spoken to you on the telephone to apologise, so please also accept my sincere apologies and rest assured that our IT team will investigate this issue and have it resolved as quickly as possible.

Thank you for taking the time to leave a review and making us aware of this issue.

John
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Cheaper than Amazon, easy to use

I found a bag that was 36% cheaper than Amazon!
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Good website

very easy website to use quick and efficient ordering
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Excellent website

Easy to use website, had the boots I wanted in the sizes I wanted, at a good price
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ian newcastle

just a quick thankyou for my order very fast and exactly what i ordered thanks look to buy in the future
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Easy order, good prices, quick delivery.

Good website with all info needed re products, delivery and returns. Easy ordering, good communication re delivery, and delivery as quick as promised. Would highly recommend Outdoorkit.
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Excellent service and reliable

Well worth a look on the site, Grab yourself a bargain, Quality
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Superlative service, knowledge, advice and care.

I have had fantastic service from this company. Not only do they offer competitive prices on a wide range of technical gear and clothing but they will go above and beyond to ensure you get exactly what you want.
I have dealt with Carl in customer services and he has been nothing but awesome in helping me get the right product for my needs.
I highly recommend and will remain a loyal customer for as long as their great service continues.
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AMAZING.

Do not hesitate to use this site, completely trustworthy, prompt dilivery, very helpful when I called for product advise, but what impressed me the most was when I returned a jkt because it was to big (my first order) I recieved an e-mail the following day to acknowledge my return and my money refunded.I have since placed another order which I have kept .great service and product and competitive prices.
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Excellent service

Prompt delivery of my order but sadly I had to return the coat which was too big - no quibbles at all and the refund was advised to me on the day they received the return. I would certainly use the company again.
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very good site

an excellent easy to use website found everything i needed easily and and checkout process was very speedy would recommend this site and use again very reasonably priced too.
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Phenomenal service

A sudden opportunity arose to go to Iceland and wife needed a down jacket. We ordered one from Outdoor kit . It arrived the very next morning. The sizing did not suit my wife and we had to return it.. Within 24 hours the refund had been credited to my account. We buy lots of stuff over the internet but never have we had such brilliant service. A excellent retailer
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100% Trustworthy.

I ordered a parka from this site,which arrived within 2 days.Unfortunately it was miles too big so I returned it and asked for the next size down.Received a phone call from them saying it was out of stock and asked how I next wanted to proceed? I opted for a refund which appeared less than one day later in my bank account.That's a rarity from online companies these days.Last online site I asked for a refund from took nigh on a month to issue it,and that was only due to me threatening them with my (non existent) legal team! So,well done,Outdoorkit.uk!
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Top Site

Just ordered item but the site was very user firendly> i hope the whole transaction runs as well as the site market place>well done
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Bit of a hiccup

First order with this company. Really pleased with price of Rab jacket I ordered. Had paid for afternoon delivery between 12 and 6pm. Waited in all afternoon and no parcel arrived so wasn't pleased at all. Emailed Outdoorkit and Parcelforce to see what had happened. Had a prompt reply from Outdoor explaining delay and promised delivery following day and refunded my postage. My jacket duly arrived so I contacted them again to let them know. Was impressed with customer service and would recommend company and hopefully delivery issue was a one off. Karen McIntyre.
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If you want to get ahead get a hat from Outdoorkit!

I have three Tilley hats all for the summer. I now have a winter Tilley to add to my collection. They're fabulous hats to wear - so comfy and secure.
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great service

good information and detail as well as clear navigation round the site

Outdoorkit Details

7 Days a Week Customer Service

We are open 7 days a week and aim to respond to your emails within 1-2 working hours. Our expert customer service team is here to answer your phone calls during normal business hours.

90 Days Returns Policy

We offer a full 90-day returns policy, whereby you can exchange or refund your items when they are returned to us an unused condition.

Next Working Day Delivery

We offer numerous postage options and our standard service uses Parcelforce's next working day delivery service to the vast majority of the UK. We can also offer AM, PM and Saturday delivery options.

About this company

Outdoor Kit for Outdoor People. All the major brands of outdoor clothing and equipment at competitive prices. Safe and secure online shopping.

Bezoek Outdoorkit

Contact information

Ons nummer is 01582 879879
Ons adres is 25 High Street
AL3 4EH St Albans
Verenigd Koninkrijk

Categorie

Sportkleding

Tassen en Bagage

Vissen

Lopen

Wintersport

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