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Perfect experience. I ordered a case of a great wine and was looking for a particular vintage. Was a bit reluctant to have it shipped from NY (I live in CO), but they showed it in stock on their website. The order confirmation indicated the year may be substituted and when I emailed customer service to let them know I was only interested in that one year, within hours they got back to me and verified the inventory, sent a note along with my order to their warehouse clarifying the year, and apologized profusely for the 2 day delay because it was in their warehouse and not their shop! The shipment arrived in week in perfect condition. Great people to work with, if I ever have to order from out of state again, i will definitely choose Saratoga!
I have been ordering from these folks for some time now and I am quite pleased. One time I made a mistake on an order and in the end Saratoga Wines showed what really good customer service is all about.