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This company is really cool. They have a vast selection of wines, including most - if not all - of my favorites, i.e. Italian reds. Their website is user-friendly, easy to navigate and the search engine works well; their prices are in line with the competition, and in many cases actually better than most. They have a flat $25 shipping rate if you buy 12 or more. And finally, the case arrived in due time and was perfectly packaged, with every bottle cozily laid out and arriving to my doorsteps happy to meet me and fit in my little cellar! It doesn't get much better than this, doesn't it?
I was unimpressed with Saratoga Wine. I ordered a case of wine that was marked as being on sale. A few days later I was notified by the company that the sales price was a misprint and they would be unable to sell me the wine at the price advertised and confirmed by email. Instead of fighting them and wasting time and energy, I ordered the same wine from a different company and asked them to deliver the other part of my order. Two days later a bottle of wine arrived from Saratoga Wine. I had assumed it was a bottle of wine as a sort of apology for their mistake. The next day, Fed Ex contacted me to notify me that my shipment was cancelled. Come to find out, the bottle delivered to my address was mistakenly sent by Saratoga Wine and they were asking for Fed Ex to retrieve the bottle before delivering the case of wine I had ordered. The whole experience of course took time to sort the mess out on the phone with Fed Ex. I am thoroughly unimpressed and do not view this organization as organized nor professional.
I have been ordering from here for over a year now and absolutely love it! The service is amazing, pricing is amazing! I love the way the bottles are shipped flat and have never had a broken one arrive at my door.
NYC is supposed to be the mecca of wines from around the world- new world, old world, conventional, organic, biodynamic, natural, popular, obscure, etc. However, I had a tasting that I needed specific wines and some of them were quite unique and I could only find them at Saratoga Wine Exchange. I also had to call because I needed the wine quickly and their customer service was fabulous. It was my first time buying from them, but I can tell you it won't be the last!
I ordered Hey Mambo! red wine as a gift for a friend and she received the bottles in perfect condition in good time (faster than what was predicted). She had been looking for this wine for over a year with no luck in her area, and she was thrilled to receive this package. Thanks for your swift service and for keeping this wine in stock!