Antwoord van SkyTours
[REPLY]
- BEOORDELINGEN (862)
- tea kivinen
- 1 Beoordeling
service is fast and easy and prices are good :)
I really recommend this link, because the prices and availability of different flights are super!
No service fees even when paid with credit card is also a great bonus!
- Friedrich Ortwein
- 1 Beoordeling
Eine sehr positive Überraschung!
Zum ersten mal habe ich über kytours gebucht. Preis, Buchungsvorgang, Bestätigung und Ticketzustellung waren konkurrenzlos günstig, präzise und schnell.
- Francis Belsey
- 1 Beoordeling
Great Prices
The site was recommended by a friend and I was very happy with the ease of use.
It took the hassle out of finding the best and lowest fares to and from my destinations.
Before this I was very confused. This site actually gave me good details of each flight and the actual arrival times which were confusing me because of crossing the date line.
- Customer
- 1 Beoordeling
so bad
I have not be able to receive confirmed matter after reserved.
so I confused.
Antwoord van SkyTours
Your ticket is issued, and we have confirmed both your reservation and the issuance by email. If you have a spam filter, I suggest you look in your spam folder.
Another option is to go to our web site, enter your booking reference and your last name and that way retrieve both your itinerary and your e-ticket.
I am sorry that you think we deserve only 1 star but I can assure you we did everything to serve you the best we can. We are proud to have one of the best customer service among online travel agents.
I would appreciate if you would ensure yourself about this. And please, if it anything you need answered, make use of our 24/7 friendly support service via:
http://support.sky-tours.com
Thank you very much for your kind attention.
Willy
Customer Support Supervisor
- B. Carpenter
- 1 Beoordeling
Good prices, no hassle!!
My experience on your site was, in short, a huge relief! Easy to navigate, cheap tickets, no hidden fees, and fast response time. Keep it up!
- alexander chukwuemeka bernard
- 1 Beoordeling
YOUR SERVICE IS EXCELENT.PLEASE KEEP IT UP.
WHEN I DECIDED TO CHANGE A DESTINATION IT WAS AS EASY AS ABC. I WAS ABLE TO MAKE MY CHANGES WITHOUT HASSLES. I LOVE YOUR SERVICE. PLEASE KEEP IT UP AND THE SKY WILL BE YOUR LIMIT. I LOVE IT.
THANKS,
MATHEW FOBB
- ONISHI Hiroshi
- 1 Beoordeling
Open Jaw and aircraft type
It will be more useful if:
*Open Jaw booking is available.
*An aircraft type is indicated before completing a reservation.
- Claudia Nowatzky
- 1 Beoordeling
bester deal
habe hier den besten deal gefunden. Es war aber nicht gut erkennbar das die sitzplatzresevierung und essenwahl und so weiter was kostet. Da sich der Preis nur bei der Reiserücktrittversicherung geändert hat und nicht bei den anderen angeklickten. Habe erst als es zu spät war gesehn das ich jetzt 7 Euro umsonst rausgeschmissen habe. Ansonsten kann ich nichts schlechtes sagen
- Julius Ossowski
- 1 Beoordeling
Sehr gute Abwicklung, etwas irreführende Bezahlmodalitäten (AMEX)
Die Abwicklung sowie die systemische Umsetzung waren sehr gut und einfach. Einzig die Bezahlmodalitäten sind irreführend: VISA und MASTERCARD als einizige Kreditkarten angegeben, Zahlung mit AMEX war jedoch ebenso möglich.
Ansonsten top und uneingeschränkt empfehlenswert!
- jutta stonawski
- 1 Beoordeling
very speedy checking flights- found the best fares, electronic response in less than a minute
the service was extremely quick- and the best rates. I am happy I found this site-the best ever. The tickets SkyTours found were $200.00 less than comparable sites offered.
- april coleman
- 1 Beoordeling
Get where you need for cheap & with speed
This the best travel website on the net. They have the lowest rates period and I'm using them every time, they've gained a loyal customer.
- David Rubinstein
- 1 Beoordeling
Es ging alles Super schnell und Super günstige flüge!
Es ging alles Super schnell und Super günstige flüge! Kann ich nur weiterempfehlen!
- Joan Kershaw
- 1 Beoordeling
Diabolical support centre as there is non! PLEASE HELP IF MY OPINION COUNTS!
I had a query about meals on the flight after booking the ticket and have had no response other than you have used up all your enquiries.
Given that this is the only enquiry I have made I was surprised.
I am being blocked in contacting the support centre again as I have not been issued with an ID to do so.
I am dreading going for the flight with myself and 14 year old daughter I only hope the tickets are real!!
Very worried purchaser......
Antwoord van SkyTours
I am sorry that you rated us with only one star, of course your opinion counts! . Our customer service replies you within the 24hrs, as advised when creating a ticket. Your request has been replied now on the support and you can rest assured that we are a real company, and all of us work really hard to maintain and improve Sky-tours every day, and it would be a shame to see some of that work damaged by a misunderstanding.
If you have any other questions or we can be of any assistance, please let us know.
Thank you,
Best regards
Elisabeth
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- Oksana Starostina
- Donetsk, US
- 1 Beoordeling
perfect
I was worried so much, as it was my first time buying ticket in e-net. But It was easy. I really appreciated for such service.
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- Naima Legg
- London, GB
- 1 Beoordeling
Very slow service not sure if they are authentic
Booked a ticket over 5 hours ago and still have not received the confirmation or the e-ticket. There also seems to be no details of the airline carrier.
Locator: OC7J9N
I have began to doubt the existence of this company and whether i will receive the services I have paid for?!
The fact that you cannot contact by telephone has a negative stamped all over it.
Antwoord van SkyTours
what do you think its better ? when you have to wait for long time on the phone and than speak to a call center person who has to connect you. WE have decided some years ago to have a perfect multilanguage customer support instead of a call center. We have skilled expert travel agents employed who answer around the clock 7 days.
You can at any time log in to your booking and see the status of your booking and your e-ticket. (just enter your booking reference and your last name on our main page).
After 40+ years in the business I guess we are authentic.
I am sorry you feel different but we think we give a better service that way.
kind regards
Alina
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- Mahin Atiq
- Seoul, US
- 1 Beoordeling
best online cheap ticket purchase
i bought a ticket for a connecting flight from Islamabad to Seoul.
I was helped by the customer support at every step and they gave very prompt replies.
The request were heard fast and fulfilled fast.
Thank you for your great service.
best regards,
Mahin
- Customer
- 1 Beoordeling
I can do it but it's difficult for me like a poor English
If it's possible,you give customer direct contact. I hope. Thank you.
- Maria Mazzeo
- 1 Beoordeling
Great Airline
Easy access to Internet site, Very easy to fillin details. Only a few minutes to book a flight . And seconds to print the itinerary. Love the support details in case of problems.
Regards Maria
- peter gaal
- 1 Beoordeling
It was a good service but you might need to wait for your ticket for a while.
They did a good service but at the beginning it was confusing because they told me that I'm in a queue for my ticket and I needed to wait for a day for conformatioon. Othervise it was ok.
- Brigitta Philipps
- 1 Beoordeling
Neukunde - Erstkontakt zu SkyTours
Habe heute den günstigsten Flug von FRA nach TPA gesucht und bei SkyTours gefunden. Das "Abfrageformular" klar und deutlich, schnell ausgefüllt. Superschnelle Antwort per e-mail mit Flugbestätigung. Alles sehr gut. Wenn jetzt der weitere Verlauf bei der Abfertigung und bei dem Flug auch so positiv sein wird, werde ich Stammkunde.
- Africa
- 1 Beoordeling
Super - spottbillig und uebersichtlich
Ich habe zum ersten mal von Idealo gehoert und gleich gebucht.
Das hat mir einiges erspart. Ich habe Ihre Adresse gleich weiterempfohlen.
- Casey Grice
- 1 Beoordeling
Very satisfied with the service!
Skytours offer great products at the best price. Their booking system is very effective and helpful. There are plenty of options that create flexibility with travel times and arrivals.
- JOSUE LUMALANG
- 1 Beoordeling
SKYTOURS MAKES HOLIDAYS BETTER !!!
With a costly vacation basically anywhere in the world, it's great to know that there's some partners out there that could help you with your budget. I found it online in Skytours as I explore the website. Absolutely satisfied with the great deals I've got !!. It's a great start as my family looks forward to our grand holiday this summer.
- sepanta saghafi
- 1 Beoordeling
Super leicht zu buchen
Es hat alles perfekt geklappt. Sehr übersichtliche Seite!
- Kathrin Hantusch
- 1 Beoordeling
Günstiger als alle anderen
Skytours war über 50€ günstiger als die anderen Anbieter.
- marie-eve cormier
- 1 Beoordeling
Easy and trustable; SkyTours is perfect for the inner Gypsy
I have spent weeks looking at tickets
without buying on other website and in
the spur of the moment , SkyTours found
the best tickets for a lower price.
They made my dream travels come true
Thanks SkyTours!
- Thorsten
- 1 Beoordeling
Sehr zufrieden mit SkyTours
Trotz anfänglicher Zweifel da skytours mir noch nicht bekannt war, sehr zufrieden.
Die Buchungsbestätung dauerte etwas länger und ich bekam eine Nachricht das meine Flugdaten geändert worden(vielleicht wegen dem Wochenende und weil es sicher sehr viele Buchungen gab nach London wegen dem Champions-League finale). Heute am Montag alles direkt mit sehr freundlichen Kundenservice problemlos geklärt bekommen und den Flug auch zu gebuchten Zeiten bestätigt. Allem in allem kann ich skytours nur weiterempfehlen. MfG
- Michaela Nikolic
- 1 Beoordeling
SUPER alles Perfekt
Perfekt besser geht es nicht. Ganz Lieben Dank werde jetzt öffter bei euch buchen.
- Armin K.
- 1 Beoordeling
zeigen bei skyscanner Portal direkt Flug von A nach B und verkaufen anschl. Flug mit Zwischenstop mit 6 Stunden Wartezeit
Fall ist derzeit in Klärung. Bei positiven Ausgang wird diese Bewertung zurück gezogen.
- Tarek Sheha
- 1 Beoordeling
Cheap Price, However, .... A Huge Problem is going on
This was what I wrote couple of days ago:
According to Skytours records, my first and last name are correct, but according to US Airways records, my last name is duplicated and the first name is omitted. Please, I would appreciate any help with this.
Regardless of this, things went fine and the price is quite cheap compared to other travel agencies!
Now, things changed:
I checked with my bank. They informed me that Skytours had somehow booked the amount of the ticket twice. Once as a the original booking and the second one is being on stand by. Now I can't use my credit card once again. What is going on ? I need an urgent reponse from your side as my flight is on the 21st of May to the US !!!!!!
Antwoord van SkyTours
Thank you for contacting us. Your tickets are confirmed and ticketed.
Upon checking our record we have charged you only once. Please send us a copy of your card statement so we can double check it with your bank or contact your bank directly as it seems they have not released the hold - which is done automatically by their system once charged.
Please feel free to let me know if you have additional questions or if I can be of any assistance. we are glad to help.
Best regards,
Sally
Customer Support
- Christian Simat
- 1 Beoordeling
Eine einzige Katastrophe
Habe auf Skyscanner einen Flug von Palma de Mallorca nach Berlin selektiert.
Wurde auf Uhre Webseite weitergeleitet und der Preis wurde "zufällig von der Fluggesellschaft Air Berlin gerade vergeben". Der Preis wurde erhöht und ich habe den neuen Preis akzeptiert.
Nach eingeben der Daten erhalte ich jetzt einen Flug von Palma nach Zürich ???
Unter Eingabe der Daten versuche ich Ihr Support-Team zu erreichen doch Ihr System erkennt Ihre eigenen Reservierungs- bzw Ticket- und oder Nummern nicht.
Ich bitte hier um schnelle Klärung und in jedem Fall eine Annulierung des Fluges!!!
Ich will nach Berlin und nicht nach Zürich!!!!!!!!!
Antwoord van SkyTours
Dies ist Bewertung Seite wo Sie Ihre Stimme uber unseren Service abgeben koennen.
Ich kann Ihnn hier leider nicht weiterhelfen.
Wie ich Ihrem Ticket entnehmen kann, haben sie einen Flug mit Air Berlin gebucht der ueber Zuerich nach Berlin geht.
Es ist also eine Umsteigeverbindung via Zuerich.
Unsr Support funtioniert perfekt, sie koennen auch ohne eingabe der Buchungsnummern uns eine Mitteilung senden.
mfg
Willy
- mobis
- 1 Beoordeling
Unkompliziert und schnell!
Absolut bester Preis, nach mehreren Vergleichen! Sehr zügige Abwicklung!
Bisher alles Bestens!
- Edward Harter
- 1 Beoordeling
Skytours worked for me and saved me about $200
Flying on short notice RT between Frankfurt and Orlando. I was a bit nervous because there is a lot of negative feedback with this company. I booked the flight on their website, they hit the credit card immediately, but there was no email for confirmation. I called the airline and they had the reservation request and advised me that some companies batch issue the tickets and that the reservation was good for 24 hours. Skytours sent an email with ticketing information about 18 hours after I purchased on line. All good and I will use them again.
- Tanja
- 1 Beoordeling
Fehlender Kundenservice
Ich habe eine Sitzplatzreservierung bezahlt, die nicht eingehalten wurde. Als ich noch eine kurzfristige Frage bezüglich des Fluges hatte (Unterlagen waren unvollständig und ich musste bei Air Berlin anrufen) war der "Kundenservice" telefonisch nicht zu erreichen!!! Ich bin auf einer Mailbox gelandet, auf der ich noch nicht mal eine Nachricht hinterlassen konnte.
- Noemi Platania
- 1 Beoordeling
Great Price - Thank You!
Wow Sky-Tours you made my day!. 116 Euro cheaper than all the others!
Easy to find fares and book and no Credit Card Fees!
- Massoud
- 1 Beoordeling
Sehr zuverlässig, gute Preise, transparente Web-seite, sehr empfehlenswert !
Ich bekamm das e-Ticket nach einem Tag, sehr guter Preis und die Web-Seite sehr einfach und transparent. Sehr empfehlenswert! Vielen Dank.
- MARNELIA SCRIBANTE
- 1 Beoordeling
CANCELLATION of ticket requested URGENTLY and REVERSAL OF PAYMENT
CANCELLATION of ticket requested URGENTLY and REVERSAL OF PAYMENT
My bank authorization code for cancellation is 093836
Please inform me of cancellation and reversal of amount ZAR 10708.00
Booking number
3XVCLB
Antwoord van SkyTours
we can see that you opened a support ticket via our customer support system. Your request has been replied and booking has been cancelled per your request. Thank you for your 5 star anyway!
Best regards
Elisabeth
- M. Lee
- 1 Beoordeling
- Khirul Jamaludin
- 1 Beoordeling
Skytours - Tours with sky high services
Best prices for my holiday trip to USA
- Viktor Belalov
- 1 Beoordeling
