Specsavers Beoordelingen

POOR POOR POOR

Purchased glasses using another prescription from another shop
The glasses I received I feel after trying to wear the are sub standard went back to specsavers and got the most un professional customer service ever

Never in my life have I seen the Shop Manager and a Optical assistant trying to discus me at the terminal next to me in fell view whispering in a huddle trying to pass the blame back to me POOR POOR
The shop in question was Manchester Arndale
I felt there was no compromise and we did not come to a conclusion at all they did not care had there money THATS IT
NEVER US THEM AGAIN BE WARNED

25 minuten geleden

Antwoord van Specsavers

Hi Tony, we're very sorry to hear about this and would like to investigate further. Please email feedback@specsavers.co.uk with some more information about what happened and a way we can get in touch with you.

Awful, cheap glasses. Even worse customer service.

I purchased my glasses from here a few months ago. After only a couple of months the lenses 'broke down' which meant the surface was covered in little dots. They repaired these. However, two ,on this later scratches appeared all over the lenses. I telephoned the Colchester store to speak with a Director. To my horror, the sales assistant informed me the Director was too busy to talk. When I said I would hold, the sales assistant was instructed by the Director to hang up the phone on me. When I called later to speak with the Director he confirmed he had told the assistant to hang up the phone on me because he was too busy to deal with my complaint. He refused to apologise for this.

Terrible customer service, appalling attitude of senior staff and I am left with a cheap pair of glasses.

2 dagen

Antwoord van Specsavers

Hi Kate, thanks for getting in touch. Just letting you know that someone will contact you shortly about this.

Top notch,Helpful, Informative,Friendly.

Specsavers Bridlington,Give them a try and you'll never want to go elsewhere again.
Excellent service from beginning to end.
Excellent staff, Helpful attentive and genuinely interested without being pushy or giving the hard sell.
Excellent choice of frames and lens's at proper Yorkshire prices.
Excellent testing I had an eye test for distance and reading,Field test,Glaucoma Test and a Goldman test.you are in the hands of professionals at this branch.

I have been wearing specs for 34 years and in that time I have seen a lot of opticians.
The staff at Specsavers in Bridlington are the best I've come across in all that time.
Try there website first if you are new to specs,Upload your picture and try on all there lovely frames it will save you time when you get to the shop.
Thank you all, I will be back
Special mentions to Simon and Megan very professional.

6 dagen

Antwoord van Specsavers

Hi there Andrew! Thanks for much for the lovely feedback, we're glad you enjoyed our service! We'll let the Bridlington team know how happy you are with them.

Friendly and informative

Following a recent eye examination I can recommend Specsavers in Christchurch. Every member of staff was extremely friendly and helpful.

dinsdag 11 juni 2013

Antwoord van Specsavers

Brilliant! Thanks for letting us know Paul, we're so glad you enjoyed our service and will pass on your message to the Christchurch team.

MY DAY RUINED BY SPECSAVERS OPTICIAN'S ARROGANCE

My son had a delivery of lenses around 26 October 2012. As he had to have an eye test before any further lenses were delivered, there was a delay and he collected his next supply of 3 months at the shop in Wells on 14 March 2013.
This morning at 6am, panic, he could not find any lenses anywhere and he works as a heavy duty paint sprayer and needs to wear lenses under his goggles. Fortunately I found one pair for today and visited the shop first thing today.
I came across a male optician in your Wells, Somerset, shop who was as arrogant as he was rude and suggested my son should not have run out because he had collected lenses under 3 months ago. Normally he has a delivery in January, April and the next due in July. I asked him what had happened to the lenses he was owed as he had only received 3 months' supply since finishing the October delivery in January this year even though we have been paying £22 per month.
Prior to this he always had spare lenses in hand.
I explained all this to the unpleasant optician who then said he would call on Monday to advise me when delivery would be and gave me 5 pairs to go on with. I told him I needed them urgently and would the delivery be next week? He actually had the nerve to ask me if I wanted TO BUY some to tide my son over!!!!!! I then left the shop and told him that an apology would have been nice.
My husband, myself and my son always get our glasses/lenses from Specsavers but now will certainly be changing to another optician.
(I would also suggest that your ignorant employee restrains himself from using the word "potentially" in every sentence - whether it is relevant or not - and mostly irrevelant. E.G. POTENTIALLY he was given his last supply on 14 March, POTENTIALLY he had his last delivery on 26 October last year .. and so on).

maandag 10 juni 2013

Antwoord van Specsavers

Hello Jan, we're very sorry to hear about all of this. Please could you email us at feedback@specsavers.co.uk with some more information about what happened and a way we can get in touch with you. We'd like to investigate this.

A LOAD OF RUBBISH FOR AN OVERRATED COMPANY - SHOULDN'T HAVE GONE TO SPECSAVERS

Went to Specsavers the other day to choose some frames, and was greeted with appalling service - we were rushed about and were sitting at the Kings Heath branch for a good hour, without being told by anyone what we were waiting for or how long it would take etc. Not only that but, as I go to Boots for my eye tests but did not feel I was getting full benefit of the frames regarding costs, recommendation from a friend lead me to Specsavers to get my glasses made. I was at first really excited because I had heard good things about the opticians, however I have to say I was surprisingly disappointed. The staff were rushing customers about and there was complete havoc, and when I did finally get asked what I was looking for, the woman who was seeing to me, was disgustingly rude. She rushed the routine check and didn't even give me time to decide whether or not I was comfortable with my chosen frame. She was in such a rush , I came home rather confused at what had happened.

Usually, a measurement etc. is carried out, but none of this happened. I just took it as being so because of the rush in the store and everything would be OK but when I came back next week to collect the glasses something was very wrong - my vision was blurry and unfocused. I just took it to hand that I was probably just getting used to a stronger prescription, but when I went back to Boots in the fear that my prescription had changed, they informed me that a measurement was totally wrong, leading to blurry eyesight.

For those of you who experienced similar problems or don't understand, I would like to let you know that there is something called the PD and vertical measuring, where they measure the center of your pupils so they can make the lens accordingly so that your eyes can focus easily when looking straight through the lens. Mine was supposed to be 58, but Specsavers had not done this measuring (as anywhere else should do) when I first picked my frame, and instead made it as 63. This can make a huge difference to your sight, and where I thought I was only adjusting, I began to get headaches throughout the day, and I was extremely uncomfortable when out and about because I could not even see road signs from a reasonable distance! Guarded with this information I went back to Specsavers and informed them of this - upon hearing that I already knew what they'd done wrong, they were distressed and tried to reassure me that this routine measurement is always carried out and they do not know why this had happened. Excuses, excuses! They then had to re-order new lens's which had the correct measurements for a refitting on my frame. To add, the frames are of a cheap quality, and my sister who has a higher prescription, had some glasses made on a metal frame which, unsurprisingly, broke :/

Overall, they are just a franchise with a big name! I won't be going back, and for those of you who have experienced similar problems of blurry sight and unfocused vision - just think back to when you got your frames - did they do a measurement? (Where they tell you to look into there left eye and then the other, with a ruler type of instrument on your forehead). If they did or didn't it could be the measurements for your glasses are incorrect as needed by you, so go back and get your lens's re-made. I hope this has helped - also if you want friendlier staff - got to Boots. Specsavers are just a name - half of the staff do not know what they are doing, and the service is absolutely atrocious - they just want your money.

If you want poorly made glasses because of rude staff and ridiculous service from a Brand, don't risk it - I would rather spend a few more £ if it means I will get a better service and have my eyesight in the hands of trusted people.

dinsdag 4 juni 2013

Antwoord van Specsavers

Hello again, we have been in discussion with the store about this issue and need some more information from you. Could you please email feedback@specsavers.co.uk with your full name and contact details please. Thanks very much.

Poor, confusing service at Bedford

Eye test was great but contact lens trial/fitting was a shambles. Was set up for a trial for one reading contact lens which was supposed to be free. After a month I called in to collect my prescription and was told that I needed an end of trial review in order to get my prescription which is fair enough. I then booked this online as a lens check - got there and was told that it was booked as an eye test. They fitted me in to see a specialist who refused to give me my prescription as I was unable to put the contact lens in immediately. I am new to it and it takes me a few goes. I managed to get the lens out immediately. Because I asked him if he had any other methods for removing the lens, and because I did not put the lens in at first go, he again refused me my prescription. I can kind of understand this BUT just as I was leaving they told me that the appointment was £20 because I did not bring the original contact lens with me. I was not told to - nor was I told that there would be any charge for the appointment. They then said that I should have had a teaching session at the start of the trial and that I need to go back for this. I don't think so. An absolute chaos - Truly cannot recommend it. Whilst nobody was rude, it was a disorganised enough experience for me to grade it 1 star.

maandag 20 mei 2013

Antwoord van Specsavers

Hi Miranda, We're sorry to hear about this and would like to investigate further. Please could you email feedback@specsavers.co.uk with more details about what happened and a way we can get in contact you. Thanks.

Extremely Poor I wont Be Going Back

I had an eye test 3 weeks ago and was told my glasses would be ready in 2 weeks. After 2 weeks had passed with no contact from Specsavers, I rang them only to be told my glasses were ready for collection, surely I am the customer and should have had a call from Specsavers to tell me that. I went in the Exeter branch to collect my new glasses and when I tried them on they were awful, the left eye was blurred and I just could not see properly.
I was asked to take them and try them first thing in the morning and reluctantly I did, in the morning they were no different so I persevered with them for another couple of days and they became no better. I took them back to the shop today and they asked if I could attend for another eye test and offered me an appointment. I am a busy man and do not have the time to keep going to the opticians after all they got it wrong the first time so what confidence would I have in them getting it right. they already supplied my glasses that are not fit for purpose. I did offer them the chance to sort it out on the day but this was declined so I asked for a refund which I got. I have not yet been given my prescription and have asked for it to be posted, if I do not receive it within the next week I will be taking it further, I believe it is my right to be given my prescription. I will have another eye test with another opticians and we will see the difference in the prescriptions, watch this space Specsavers it is not over yet. You will never get my custom again.

vrijdag 17 mei 2013

Antwoord van Specsavers

Hi Ian, we're sorry to hear about this. Most of the time, if the stores are given the opportunity they will try and fix the problem. However, if you do need any more help please could you email feedback@specsavers.co.uk.

In it for the money!!

I had my first eye test at Specsavers Surrey Quays yesterday - I was prescribed some low strength glasses and was happy with the test and optician I saw; unfortunately the other staff there were quite pressurising to buy glasses there and then - when I said I would like to think about it first I was brushed aside very abruptly. I thought about things over night and decided to go back today to purchase a cheap pair of glasses to wear while I got used to them and found out how much I would need to wear them etc so I could go back after I've been paid to get some designer ones if I needed to wear them frequently. The woman I saw said my glasses wouldn't be ready until the following Sunday unless I wanted the anti-glare coating, in which case they would be ready today - I asked if another store may be able to do things quicker for me and she told me it will be the same at any store I go to..!! Over a week for simple prescription glasses - unless I pay an extra £30 (more than the glasses cost in the first place!) is not good enough. I refused out of principle, although I really liked the specs - really disappointing...

maandag 13 mei 2013

Antwoord van Specsavers

Hi Tanya, sorry about this, please accept our apologies. We'll take a look into it for you.

WANT TO LOSE YOUR EYESIGHT GO HERE

Visited Swindon branch after being told by GP that they have the proper equipment and this would be a quicker way to get referred to hospital.

Was told by SP that the loss of peripheral vision was due to "fibrous tissue" and nothing could be done. Returned to work for a week and knew that, as condition was getting worse, something wasn't right. Fortunately trusted my instinct and went to A&E, they diagnosed a detached retina and had surgery the next day!

Reported this to SP a few weeks later after recovering from surgery and was told the optician that saw me was no longer there.

My wife happened to meet a woman by chance who had gone to the same branch a month after me and she was told she had conjunctavitis when she too had a detached retina and her eye was worse than mine...You don't need special instruments to diagnose conjunctavitis.
Seems to me that these retail outlets are just there to shift as many glasses as they can under the guise of being professionals that look after your eyes. As this has happened to two different people inside as many months, seen by two different opticians, it begs the question: are their people even trained at all?

Nice to see a response and. coincidentally had a letter from Specsavers come through a couple of days after posting my original comment. Part of me was hoping that this had been looked into and the letter was to let me know the outcome of the investigation, but alas it was just a reminder that I was due for another test......and this one is free! Good that you have employed someone to vet the review sites, but wouldn't it be much more efficient to actually DO something, rather than just have the poor employee quote the party line. Yes, I'm sure you're sure that your staff are trained, but clearly there is something very wrong and the health of peoples eyes is far from trivial.....Don't fob us off with empty assurances, tell us what you've done/are doing to ensure this NEVER happens again and you may just win back some customer confidence.

maandag 13 mei 2013

Antwoord van Specsavers

Hi Steve, we can assure you that all of our opticians are fully trained and registered with the General Optical Council. However, if there's anything we can help you with, then please do e-mail us on feedback@specsavers.co.uk and we can certainly look into it for you.

your eyes are too precious to go to Specsavers!

They got me a wrong pair of glasses twice and the only thing they offered me was to get used of them. The lady I spoke to is totally unprofessional.
so disappointed with their service that I wouldn't recommend anyone to use their service

woensdag 8 mei 2013

Antwoord van Specsavers

Hi Cinzia, sorry to hear about this. Could you please email feedback@specsavers.co.uk with some more details about the situation and we'll look into it for you.

Very Happy With Product, Price & Service

I went to have an eye test and get some new glasses to compensate for my poor ageing and decrepit body.
What I would classify as a distress purchase.
I made the appointment, had the test chose the lenses and frames and paid.
The glasses arrived in store when they said they would and I went in to get a fitting.
I went in they fitted them and I left. All very simple and stress free really.
It is sad to say but I don't have that kind of experience very often these days. There was no disappointment or anger, no resentment or fleecing. It was a rotten job to have to do because I don't like getting old but they made it as gentle, easy and cheap as they could. I say thank you to all their staff.

vrijdag 3 mei 2013

Antwoord van Specsavers

Hi Roger, great to hear you enjoyed the service!

Bad Start but Good Response

I had my eyes tested last year and was prescribed vari-focal lenses. They were awful and totally unsuitable to what I needed. I asked Specsavers to re-look at them and they have offered to change the lens without any hassle caused to myself.

Quite frustrating to have been put in this position but glad they responded in the way they did.

donderdag 2 mei 2013

Antwoord van Specsavers

Hi, thanks for your feedback. We suggest varifocals for the majority of people who need more than one prescription (the majority of over 55s), but we're happy to hear that the store has replaced them free of charge when you found that they weren't for you.

Did exactly what I expected & more

Haviing already had an eye test, I looked at Specsavers online, discovered that there were a number of good offers & a wide range of choices.
I visited my local shop in Fallowfield Manchester, had first class service from one of the staff (Martha) - felt absolutely NO pressure, and found myself ordering immediatly. the order was completed in exactly the timespan indicated, and on collection found that both pairs were perfect with no need for even the slightest adjustment.
Having then been given a voucher towards a further pair of spectacles, I had no hesitation in revisiting & ordering a pair of transition specs. After many years of spectacle wearing, I realised that "I should have gone to Specsavers" some years ago

woensdag 1 mei 2013

Antwoord van Specsavers

Hi David, that's really great to hear so thanks for letting us know! We'll pass your compliments on to the team in Fallowfield for you.

Should've gone to somewhere else

I know why Specsavers have a two for one offer: it's because they're hoping they'll get one pair right. Been to their store in Fulham, and now Salisbury, with exactly the same result. Initial display of jolly competence that gradually dissipates into chaos. Ended up with one goodish pair of glasses, and one that I simply cannot wear.
Another thing I've noticed; on their feedback email they ask for your opinion on the service, the shop, the decoration, everything but the glasses. Which is presumably why you're there.
Never again.

woensdag 24 april 2013

Antwoord van Specsavers

Hi Linus, have you e-mailed us on feedback@specsavers.co.uk already? If there's anything else we can assist with, please do get in touch with us and we'll help if we can.

When is an offer not an offer?

Specsavers state in their publicity material that NHS Deals - 'cannot be used with other offers'.

NHS voucher money comes from the government I believe, not Specsavers.

The government scheme is therefore not an offer at all. So, why can you not take advantage of the 25% offer for the over 60's in addition to the government voucher scheme?

It doesn't appear to be fair.

woensdag 24 april 2013

Antwoord van Specsavers

Hi Paul, thanks for your query - to help explain, if you check on our website you'll find that 'Cannot be used with other offers' appears with every offer. We have special deals to enhance the value of the NHS vouchers but customers can opt to use their voucher entitlement towards our other offers if they prefer. Our advisors can go through the options with you so see which you prefer. This link shows the price details. http://www.specsavers.co.uk/offers/nhs-deals/

DON'T PURCHASE FROM SPECSAVERS IN NORTH FINCHLEY

I purchased glasses at specsavers, and was told to buy one and get one three with in three month's my one of my lenses had fallen out, in the dark coundn't find them, went back to specsavers in Finchley branc Saijel Patel took one look at them and said £20.00 for a replacement How could that be I asked as they were only purchased in November I had not even had the Glasses three month. She said she won't put a new lens in. I want my money back or a new glasses please help waiting for a reply

dinsdag 23 april 2013

Antwoord van Specsavers

Hi Elaine, we have discussed the problem with Saijel and she has kindly agreed to replace the lens free of charge for you. They should be ready for you by next Tuesday.

Top priority is to get the sale!

After receiving a reminder my eye test was due it was in the back of my mind to make an appointment at my local Specsavers (Sunderland SR1. 0145).
As I have problems with mobility and can not guarantee what I will be like on any given day I knew it was going to be a spur of the moment appointment for me which in the past have found always available as in my opinion they are the sell sell sell opticians.
On the 12th of Feb I was with my sister who kindly gave me a lift to visit a store close by and as she had time I thought it would be the perfect opportunity to call in and yes there was an appointment available great!.
Went through the tests and was told that my prescription had changed to needing glasses for close up reading and also my usual distance glasses.
So as I thought I needed to be wearing these new glasses a lot I thought I would pick some of the more expensive frames.
Selected my frames and paid a deposit,made a convenient appointment to pick up my new glasses.
Went to collect them on the agreed day and time 18/02/2013,1.10pm and pointed out to the fitting assistant that I can read close up without any problem,he proceeded to show me a card with the usual large to small letters on it.
I told him that I could read the bottom line at arms length and close up without any problems.
He then asked my to try with the new glasses and I agreed I could see it a bit clearer,he then said if I was not happy he could take the glasses off my receipt and I would only pay for the distance glasses,(fair) then went on to remind me that I was getting an NHS voucher in part payment,I was rather disappointed at this as I am not an idiot and was aware of this fact.
Giving him the benefit of the doubt I decided to go ahead with the purchase and was told if I wanted to return them I could get a refund straight away without any problem.
Over the next couple of days I tried them to see if they would be of any benefit to me and come to the conclusion they would not,I found I could read and see a computer screen better without them.
My Son gave me a lift to the shop for me to return them as soon as it was possible for him to do so.
When I got into the shop and approached by an assistant I pointed out the above and was told they don't give refunds there and then and that I would have to see an optical technician first,I explained that I was told I could get refunded by the fitting assistant without any problem,at that point I also mentioned the fact that I felt the actual test seemed to be hurried and when asked about my medication that it was a matter of the optician listing it and not taking any time to take it into account.
As it happens the new medication I told him about that I had started for a short period does affect judgement however it was listed ion my records without any thought or consideration.
The assistant then told me to take a seat and showed me to the waiting area and would see what she could do.
After a short time she came and told me the technician was on a lunch break and asked if I was prepared to wait for around an hour.
I explained my Son was waiting for me with my 11 month old Granddaughter in the car and I felt it was a disgrace.
It is now I no longer need the afore mentioned medication that I believe affected my judgement I feel that only now I can write this review.
I must point out that at no time were any of the staff rude as stated in the 1 star rating I have so kindly given.
Oh and also would like to point out Specsavers Customer Promise states"If you have any concerns within three months of the date of purchase we will put it right,no quibble,no fuss."I just don't think this applies to me!.

maandag 22 april 2013

Antwoord van Specsavers

Hi Tom, just to let you know - we are contacting the store now and will get back to you soon.

Still no promised phone call

Even manager cannot stop lying. I went there on Saturday. Promised to call on Monday. Guess what, it is now wednesday, Still no phone call. That;s ho they respec customers. Never called previous week, after reminder same games again. What is wrong with this company ? Thye have some personal anger on me, sad. I will order my glass from Boots

maandag 8 april 2013

Antwoord van Specsavers

Hi Undilkaz, sorry to hear about this. Do you think you might be able to send us an e-mail to feedback@specsavers.co.uk with all the details and we can take a look into what happened for you?

Why bother with the eye test...

After I accidentally broke my glasses (ready readers bought from a petrol station) I decided that prior to replacing them I would have my eyes properly tested by an Optometrist. This I did at Specsavers.

They asked what strength I had been using and I said +1.5, but also added that this seemed the optimum strength for my eyes. After the test I was informed that I needed stronger lenses and that there was a difference between my eyes of 0.5 dioptre. I was prescribed +2.5 for my left eye and + 3.0 for my right.

After waiting a week I went to collect my specs. I put them on and was asked which line of the test card I could read clearly. I said 'what test card?' 'All I can see is a vaguely rectangular blur.' Not taking the hint she asked me how they were. 'Useless!'

Arrangements were made and I attended a re-test with a different Specsavers Optometrist. This time I was told I needed +1.25 in my left eye and +1.75 in my right. Having messed up my first prescription they promised to hurry the glasses through. This they did and I received a call 5 days later to say that my glasses were ready for collection. I hurried down to their store with excitement and a spring in my step. Finally an end to my blindness!

The pretty young lady handed me my glasses and asked me to try them. The cute smile on her little face faded instantly when she caught me gaping at her over the tops of my new specs with intense smoulder and evil rage in my eyes. 'How are they?' she asked nervously. 'Rubbish' I replied, 'absolute bloody rubbish'. She asked what the problem was exactly and I told her I couldn't see exactly...again!

She went to find her Manager to seek advice on what to do next. She returned with a contrived smile and told me her Manager thought the problem was that I was perching the glasses too close to the end of my facial appendage and that I should push them up my nose a bit further. I wanted to let her know my desire to push them up one of her areas, but I resisted and followed her instructions.

No good! What next? This put her on the back foot and forced her to call me Sir and to ask me what I wanted to do about it. I made my suggestions as to a remedy. 'Put a +1.5 lens in the left and another +1.5 lens in the right!' Not quite guesswork nor rocket science, but based on the principle that I had enjoyed reliable eyesight through a pair of +1.5 'Esso specials' for the last few years. She told me to come back in 30 minutes. I tried the new glasses and Bingo!

It only took Specsavers 3 weeks of farting around with their expensive test equipment and obvious ineptitude to offer no help whatsoever with my eyesight. These people are meant to be trained and qualified professionals. I fail to understand how two tests from the same shop can be so different and even then they have to rely on the customer to tell THEM which lenses are needed. Defies logical explanation. Never again!!

Their only saving grace is that they were reasonably polite to me. Oh and that the pretty assistant really was very pretty...confirmed only after my DIY glasses allowed me to view her properly!

I guess it's important to see the funny side of life...that's if you can see!

Over and out.

Mark Mark.

donderdag 4 april 2013

Antwoord van Specsavers

Hi Mark, we're sorry to hear this, but would you like to e-mail us on feedback@specsavers.co.uk so a member of our team can take a closer look at what happened for you?

Extremely poor quality lenses and frames

I bought the most expensive frames / lense combination and the lenses are extremely poor quality pentax lenses which mist and fog all the time. The frames are even worse, constantly becoming loose and requiring tightening. The overall quality is so sub-standard that after one month I threw them away and bought a decent pair of glasses from an independent optometrist. AVOID CHEAP POOR SUB-STANDARD QUALITY !!!

woensdag 3 april 2013

Antwoord van Specsavers

Hi Rob, it sounds like you may have chosen to have an anti-reflection coating on your lenses (similar to a camera lens). This makes the lens clearer to see through but smudges and finger prints show up more readily. If you'd like to e-mail us on feedback@specsavers.co.uk with all the details we can certainly take a look into it for you.

To much of a hurry

Specsavers three years ago. Had full eye test but it was it not picked up that I had a macular pucker until I brought it to their attention when collecting my glasses and was referred to local hospital..

Three years on went for further eye test. Optician appeared in a hurry and the test was very brief and did not include tests I had had in all past consultations. said I needed new glasses although my prescription hadn't changed.

Said I didn't need reading glasses although I struggle to read a newspaper.

Went to choose my glasses and was constantly encouraged toward the designer frames! Are staff on commission.

Came away feeling generally unhappy and puzzled.

woensdag 3 april 2013

Antwoord van Specsavers

Hi Chris, if you are still struggling with reading please do ask the store to review your records for you. Alternatively, feel free to e-mail us on feedback@specsavers.co.uk and we can take a look into what happened for you.

Outstanding Customer Service from the Chester-le-Street branch.

Recently, in a frantic bid to save some money I made an appointment at a rival optician. I had my eyes tested for free thanks to a voucher and received cash back for the appointment via Topcashback. Looking at their frames however, they were way out of my budget. So, I took my prescription and headed to my local Specsavers who I've been with for many years. I put in my order and received my new spectacles within a week. As soon as I put them on I knew that they were not right, I could see better without my glasses on! I explained to the assistant, Amy, who was great and booked me in for an eye test with Specsavers optician Elizabeth (for free!) to check my prescription. Elizabeth was wonderful, explaining the prescription I had been given by the other optician and what the prescription she was providing me with meant and the differences between them. After the test I was given a new prescription and my glasses were sent away to have the new lenses put in, all at no cost for an error that had nothing to do with them. I've not received my new spectacles yet but I already feel confident that they're going to suit my eyes much better than the previous prescription.

I'm so very grateful to the Specsavers team for all their help and understanding, they could have simply said it was not their problem and sent me away but instead they helped me rectify the problem. Reminding me why I've always used to Specsavers and why I'll never go to another optician ever again.

Thank you Specsavers Chester-le-Street!

Extremely helpful

I have used Specsavers Lichfield, Specsavers Dunstable and their customer helpline and have had no problems. I have had fantastic service everytime and nothing seems to be too much for them. I am going to work abroad for a few months and asked via their helpline if I could pick up one lot of my contact lenses (due to be delivered while away) before I went and pay as normal (direct debit). They said this was fine and organised them to be ready for collection the next day.
The help I had picking a pair of glasses in the Lichfield store was fantastic. The assistant was very patient, helpful and honest!
I always receive my contact lenses in the post early and am overall very impressed with their service and can-do attitude which is often lacking from some companies.

indecisive service

I brought a pair of glasses at £85 from spec savers 7 month ago and they recently broke as the hinge on the arm snapped. I took them in for repair and they said it was a manufacture defect and they would fix them free of charge. They phoned me yesterday to say that the frame I had is discontinued and the part is not available and now coincidently it is no longer a manufacture defect and I must buy another frame for 45 pound. Even though they have a 2 year defect warranty. They staff are very polite but they are just trying to con me.
Its a shame as well as ive been a specsavercustomer for around 15 years

horrid service and standards staff are rude too

I recently used the branch in galashiels and am disgusted with the service I have received I went to get my glasses and ordered a nice pair that once I received them I immediately complained about the lenses being to far out at the front and was told they would fix them. They got them back but instead of a better lense it was worse it was heavier and curved also didn't have the thinning or coating I had paid for applied. I then couldn't wear them as they were So heavy I took them back and was told to choose a new pair which I was assisted with by the manager so I choose the right ones I also paid the extra to have them thinner as little as they could go. But I am still left with poor quality glasses that are heavy and thick lenses that are heavy but I was told they were not prepared to order me anymore. I also used them for my contact lenses that weren't ready for me to collect. And they have fifteen me with a lenses I can only order from them directly I am so angry and let down I will never use them again! !!!
tgrough

shouldnt have gone to specsavers

I got my varifocals and imediately I didnt like them. They said that I needed time to get used to them. In short the focal points in the lenses where smaller than i previously had and now i have to look straight at something to get a clear focus of it. Im going back to my other opticians to get the varifocal lenses off them and I wouldnt get glasses from specsavers anymore. You get what you pay for. seeing clearly is worth the extra you may have to pay from another private optician.

Given glasses and didn't even need them

I was given two pairs of glasses one stronger than the other as they thought that was my cure from migraines then I found out that my migraine was genetic. I spoke to Specsavers on many of occasions and they didn't want to no as they had gettin over 200 pound of me! Went to different optitions and they advised I had never needed glasses and my eyes have had no problems since. I even have proof that i do not need glasses and still won't refund now. Would never recommend there service to anyone!

Inept staff member, Poor customer service *Tottenham Court Road,London*

Over the past few years of trying part-time glasses and daily contact lenses, my eye sight had become worse, so I had made the decision to opt for higher quality glasses that were correct and attractive to be worn on a daily basis, and was therefore well researched and prepared to spend some serious money.
*To note, I had previously bought my glasses from Specavers two years before, when I was first advised the need for glasses. As i was unexperienced to this, didnt realise for some time that there were faults with the glasses I recieved.. one pair was dramatically different in focus to the other and resulted in me not using them.. and when I got my contact lenses from another company, there was massive improvement! but my small dry eyes make it difficult for me to put them in.. and for them to stay comfortable*

After popping in to my local Specsavers at London Wall, I wasn't surprised to find they didn't hold the frames I was after (which were advertised on their website) as I had already suspected they would have a limited range marketing mainly for the business men and women of this location.. So, I travelled into central London, at their Tottenham Court Road branch knowing it would hold more range of styles and designer specs.

Upon arrival, I had free range to try on their glasses.. though the style of frames I had in mind weren't stocked out front, but they did have them upon asking. Abit disspointed that they weren't the pink that was shown on their website.. more a dull purple. Never the less, I still opted for these glasses, as well as another more expensive pair.. I was then approached by a staff member who wishes to service me.. but soon wished he hadn't!. This young chap was severely inept at both writing down my details and taking my measurements. He came across as someone who had either had an aloboctomi or who was doped up on drugs. He was slow, incapable, and clearly and deeply unskilled for the position. He struggled to even take the details I offered to him, even details that were already writen out for his use, and would ask for help from nearby staff just to complete this! ..this was just the basic first step, and already I wanted someone else to service me.. but upon scanning the shop floor, it was clear most of their team were young trainees and no clear senior members. I found this quite disgusting as mine, and other's, eye sight was no longer treated by specialists.. but by trainee sales staff.

As not to be rude, I continued on with this chap as I really needed my glasses, but then realised there is a high possibility he had also taken my measurements wrong (infact, he had only taken my pupil distance, and had not even checked the frame measurements were correct for face shape, sizing etc).. and as I had picked some very expensive frames, that I wouldn't know worked for me until the lenses were fitted and already paid for, I didnt want to risk it.. so politely asked for my measurements so I could at least have an understanding of how these measurements taken, and if it they were even correct *by a more experienced staff member*.. but for some reason he wouldn't provide me this information, making strange excuses despite being repeatively asked. At this point I just left.. with no glasses and none the better off from the experience.. I felt he had absolutely no interest in my needs, or how improtant my prescription and these glasses were to me. Infact, Specsavers would be lucky to ever have me as a customer ever again.

To note, I have since found online the same designer glasses for literally half the price!! Thank you specsavers for your awful customer service, as I wouldn't of found this offer without your "help".

You get what you pay for

Was thinking it was time I had another eye test, then as I walked past my local branch of Specsavers a staff member was outside offering tests that minute, so in I went. I told the optician my vision was blurry in one eye, but when I got the glasses my sight was even worse. They were also a lousy fit, forever sliding down my nose. I persevered with them for 2 weeks and then went back. This was to be the first of a number of returns, and each time the glasses were adjusted up and down, forwards and backwards. On one occasion the assistant broke a lens so the glasses had to be made again. The next time I went back saying I still couldn't see properly, the assistant said, "You've already had a replacement," like it was my fault, so I had to explain why they were replaced.
I fell for the "one free pair" offer. When my wife bought hers at Specsavers, she asked "How much without the second pair?" and guess what, the price was lower.
I also stressed when they took my details that I didn't want to receive any junk mail from them, but that hasn't stopped them, every month or so the postman delivers an envelope bearing their logo, which goes straight in the bin unopened.
After a year of stil having blurry vision in one eye, a friend recommended a local independent optician and although I paid twice as much, I have been able to see perfectly out of the new glasses from day one and they have fitted me perfectly from day one. So how come Specsavers were never able to achieve this? Go figure!

UPDATE: In the relatively short time since I wrote my opinion, I have had more unwanted mail from them and two phone calls. The second of these was in the middle of a Sunday afternoon, it was Mothers' Day, too. I was so cross I emailed the head office and pasted the above review into it. Perhaps they took note, because I've not had anything since then - but I'm not holding my breath.

absolute crap

Specsavers in Darlington are crap. The frames they try to sell you as new have been tried on by hundreds of others. The lenses are poor quality. Specsavers are the equivalent in the optical world to Poundland. Should have gone to Vision Express.

Tamworth Ankerside Brilliant Customer Service

Excellent, timely service from all staff who treated me with courtesy, honesty and showed they were customer focused throughout.

I would recommend this store to everyone.

But one don't get one freeeeeeeee.

This was my second visit to spec savers with in a year (Specsavers Byres Road Glasgow). After 6mths i could not use the glasses given as they were not suitable for its purpose so decided as i use a lot of spreadsheets i had to get new ones. I went to the shop got eye test did need a new prescription for glasses (vary-focal s needed) a young girl served me after discussing on what deal was best i just got one pair of glasses as i was advised it would cost me just as much to put lens in my old glasses as get second pair ( which later turned out to be wrong). So ordered my glasses went to collect them ( vary-focal s with tinted lens and anti glare) within the week got them tried on a left feeling quite pleased. Now a week later i was out with my daughter shopping who looked at me in horror and said " mum whats going on with your glasses". What you mean. Only one of my tints was working on my glasses. We went straight to the shop to see about it. The manager looked disappointed and said would get it sorted (no apology) a few days later i was struggling at work to see spreadsheets and called into see if my lens had arrived (which it didn't) so i ordered another pair as this seemed sensible after my encounter and was offered tinted lens again and informed they owed me back money and gave me anti glare as a complimentary deal due to the mistake made, so i took my glasses back as i needed them and they would contact me when the lens arrived. So walking about several times over the week i forgot about the tint and would ware them out and only seeing the look on peoples faces i released and was very embarrassed about being caught out with my glasses. I went back and the shop to check lens was there ( no contact from shop) and it was not but the manager said i was to pay for my tint because i already had them offered with my first glasses, made me being a bit confused. I said sorry i was told this was a complimentary offer ( as i mixed up what he was meaning tinted or anti glare) so he said he would see the girls. I went back a few days later to see if my spare glasses where ready ( no one had contacted me) but no tint as offered. i informed the lady in the shop at that time i was offered the tint that was owed to me due to the amount of money spent on my original glasses ( £295) and was told i would have to speak to the manager. I called back to do so in the arranged day. The manager was not there his under manager was and as i gave my ordeal that i was offered the tinted lens i wasn't even bothered wither i had it or not but there were different people telling me different things. The girl said this was not what was said ( basically calling me a liar) which i was enraged with as informed that i had not been given what i was offered i received glasses after paying £295 for with one tinted lens and one with anti glare with lens then had to walk about with these glasses on till a new lens came and suffer humiliation to receive another pair of glasses that i was given with not what was offered to me then i was called a liar at the end of it all. My experience totally sickened my about this shop and would never use it again. There is absolutely no customer service skills at all and no apology given at any time for may experience. I was totally drained by all the going back and forward to them and explaining my self again and given different information. I hope no one else will ever have to face the same experience as i did. This should not be a traumatizing experience to get a pair of glasses.

Amazing Customer Service

Burnley Specsavers -

I've visited Specsavers Burnley many times for eye tests, contact lens check ups and for purchasing of glasses. The main point of my review is just to let everyone know how good the customer service is there. Every member of staff is helpful and knowledgeable and can be approached about any query.

I wouldn't go anywhere else. 5*

Macclesfield spec savers service excellent

I went to Macclesfield spec savers for a hearing test which proved I needed aids so I went ahead and ordered them during a short period I had problems with them m as the audiologist is based in stockpot the aftercare was proving to be a problem as they are at Macclesfield branch 1day a week so i found my aids were off more than on so I asked for my money back but I had to go through Stockport to do this as is was a card refund and they are a franchise so thank you to Donna Nesbit and Staff at Macclesfield spec savers Liaison With Stockport a full Refund was made in just under a week thank you to Donna to her and staff for following through the communication between all parties

Good service doesn't make up for poor quality goods.

I have used Specsavers for about 10 years, visiting branches in Hereford, Greenford, Exeter and Chichester. Customer service at Hereford is excellent, and London. I haven't visited the Exeter branch for many years, and Chichester only once. The problem is the poor quality of frames. However good everything else is, the end product has to be comfortable enough to keep on your face for 15 hours a day, and my specs drive me mad. I bought my current glasses 2 months ago. Specsavers were very efficient in getting them to me in time for me to travel, and everything was fine, but after only 2 weeks the glasses felt as if they were falling apart. I had the 2 for 1 deal, with prescription lenses in varifocal glasses and sunglasses. The optician I saw was very thorough, knowledgeable and sympathetic (I needed a new prescription following removal of a pterygium from my eye). I chose sunglasses with a thick side to help protect my eyes from the sun, but the frames on both pairs are rubbish. On the untinted pair, the right lens is twisted upwards slightly, so when I look down (reading) I'm looking through the edge of the lens with my right eye - terrible! I've only worn the sunglasses for a couple of hours but they are already too loose to wear at all now. So I'm wearing the old glasses, which unfortunately fell apart last night - the second pair with that particular frame, a fcuk model, which has a ridiculously weak construction joining the arm to the frame. I also have a pair of cheap NHS frames, same prescription, and by cheap I mean £74, which have seized up, at least they're stuck open so I can still wear them. I'm useless without my glasses, blind as a bat, and Specsavers products are a liability, I'm 4000 miles away from a Specsavers branch, not their fault, but it is their fault that the glasses are such hopelessly bad quality that they need attention. In the last 2-3 years I've spent about £300 for a 2 for 1 deal, £30 to replace the frame on one pair which fell apart, £74 for a cheap pair to cover emergencies (like the expensive ones falling apart) and £324 recently for a 2 for 1 deal. Out of those 5 pairs of glasses, at a total cost of over £700, (a promotional price discounted by approx £400 of the true price) only the oldest pair of sunglasses are comfortably useable. But it's not about money, it's about being able to SEE, without looking like some dork with wonky specs.

Disappointed with the service I received

Yesterday I went to specsavers to get an eye examination so I could get contact lenses, but because I have never worn contacts before I had to do a teach for 40 minutes.
The teach required me to have to put the contacts in 3 times and take them out 3 times. When I did this yesterday I felt like I wasn't helped enough, the lady who "helped" me was just sat there opposit me not saying a word and when she did speak all she would say is "you've got the contact attached to your eye lid there" then eventually I got the hang of it, I tilt my head back and she then said "that's it you're doing it right" then my 40 minutes came to an end, so I had to come back the next day.
So this morning I attended my test and it took me 25 minutes to put the lense in only to find out the lenses weren't suited for my eyes, the contacts would stick to my finger or fall out of my eye then the optician realised they were not suited for my eyes, so she went away to get some that are suited. When she came back she opened the packet and one had a rip in it, not realising because I thought they were meant to be like that cause the contact packets were sealed in the first place I just put it in my eye, I finally managed to get it in, after that I was to put the next one in and my fiancé mentioned that there was a rip in that one that I was about put in, then my eye started stinging and I panicked and my eye started turning blood shot, I had to take the contact out and it came out of my eye in bits, I was upset and my fiancé was really annoyed that the woman let me put it in my eye and not realised that it had a rip in it, after that she rushed to get someone and the lady said I must of ripped the lenses with my nails, I was very offended and upset by this point. I was taken into a room to get my eye looked at to see if there was any remains of the contact still in my eye. After the disgusting service I received I did NOT get an apology. We're never going there again, I've never been treat like dirt so much in my life.

specwasters

The last four times my wife and I had glasses from Specsavers in Chester, they were wrongly made up by the laboratory. Three times they admitted it. The fourth time they would not admit it. That was the last straw. We would rather spend twice as much with an Optician we trust (and save parking/petrol costs of repeated visits).

Ivan Connolly vond deze beoordeling nuttig

Disgusting service. I wouldn't give 1 star

I have been going to specsavers for approximately 6 years given a new prescription every time, even when I have come in before the advised appointment times. I would buy a pair of glasses and contact lenses each time as my prescription would have increased. So yes, maybe that's my eyes but I have spent a great deal of money in there.

However, when I was in my final year of college I was wearing contacts everyday and rarely my glasses. I ran out of my daily use contact lenses and needed them ASAP. So I went back to my local specsavers branch in New Malden, Surrey. Asked if they had mine in stock, as I desperately needed them. They didn't so they phoned the next closest branch in Kingston. Kingston had them, so I travelled to Kingston to collect and pay for them. When the girl gave them to me I asked her if they were correct as I had a suspicion that they were wrong. She reassured me that this is what my branch had told her off the system. Obviously I believed her as they are the 'professionals'.

I used 1 months worth of my 2 months supply and started getting severe migraines that were so bad i couldnt even stand up. This resulted in me being off college for 2 weeks. I went back to my local specsavers thinking is had to be my vision and this was atleast 8 months before my suggested return appt. The optometrist gave me an eye test and told me both eyes had increased. He told me one eye had increased by half and the other by 3/4. My first thought was my suspicion previously about the contact lenses I travelled to collect we're incorrect. So I questioned my optometrist and he confirmed that they were incorrect and that they had made a mistake.

So both of my eyes have different prescriptions even today, making it more exspensive for me. My issue is why do they not update there clients prescriptions on there system immediately? To add to my outrage the lady expected me to pay over £120 for 2 months of daily lenses. Obviously I refused as this was there fault, as I had already questioned them that about my prescription.

It didn't stop there though. I should have stopped using them then after that huge mistake. So my idiotic mistake returning to them.

Anyway I went to get new glasses around July this year, wanting a specific grok wan pair which I had to wait until the end of August for. So I asked the man who served me if he could reserve me a pair to try on and then purchase. He agreed, and then they rang me when they had them in stock. I said I would come in the following week as I couldn't come in due to being at work. They agreed to hold them until then.

When I went to try them on I loved them as expected and went on to order them. The same woman who tried to charge me years previous for the contact lenses told me I couldn't have them until October now as they have sold them all! I told her what the man and I had discussed about reserving me a pair because I had already paid for them and coatings as I did the 2 for 1 deal. She then looked at the notes and there was no record of the man making this agreement with me. She knew that he had as she was around when we spoke about it. So she took the pair that I tried on then and gave the frame to me, however the frame she had gave me belonged to another customer who had come in that week and purchased them. So that person lost out on their frame until October. Now that is what I call unprofessional. Not that I'm annoyed because I got my glasses in the end, but how annoyed I would be if they were my glasses given to someone else.

That is the last time I will ever take my business to specsavers. I advise everyone to do the same as this is disgusting service. I've only just turned 20 years old and I never bother to
this is absolutely unacceptable and should employ staff with exceptional customer service skills. They could atleast smile. To be honest, it's the little things that count.

Ivan Connolly vond deze beoordeling nuttig

Specsavers Kendal are Rubbish

Last time i went to specsavers in Kendal 2 years ago i had to wait so long i missed my bus because we live out of town it took them nearly 2 hours to get round to me. This time my wife booked an appointment at least a week ahead they rang 2 days before appointment to say that person who doing my eytest is not starting till later so i had to cancel will go to vision express now, they don't care about clients