I cannot believe how c**p these people are. Since talk talk bought tiscali I have had no end of faults and if they had their way I wouldlying aying for services they seem incapable of delivering. In fact today, to find out what was going on with my on running Internet fault, I had to ring them despite being told 3 days ago it would be sorted "within 72 hours and an engineer would call me" only to be told their own network was down so they couldn't access my details. This after waiting 10 minutes on on expensive line to find out exactly nothing.
They are a disgrace and OFCOM should shut them down.
Was a satisfied Tiscali customer but unfortunately they sold out to Talktalk. The service with Talktalk is dreadful, the operators barely talk English and their manner is robotic. After spending an hour trying to resolve a wifi problem, he asked if I wanted to pay an extra £50 for specialist support! No I didn't, I just wanted him to sort out why my wifi keeps lagging out and disconnecting. After being as helpful as a chocolate teapot he said it might be a problem with my router, great - can you send me out another one I asked, yes madam but only if you sign up to another 12 month contract! I asked him why would I want to sign up for a further 12 months when it is not working, his answer - because the new router might stop this problem! You couldn't make it up really, muggins here will sign up for 12 more months of crap service to get a new router which only might solve the problem. Stay well clear of Talktalk they are shocking.
i havent even made it to be a talk talk customer...
i was just about to take out a deal for broadband and calls with them.
they were offering a £100 love to shop voucher with their deal.
when the time came to agree to the deal i asked about the voucher- they then stated that instead of the voucher they were giving me 'free instilation'. i then stated on teh webside it is advertised as free instilation and the voucher.
after the advisor put me on hold she then came back to tell me ' the voucher had expired at midnight last night'.. i then explained teh website has a countdown and is advertinsing it as 10 more hours until expiry and also stated to the end of the day.
when she said i was wrong..i then said okay not thankyou i will be going to another company (sky) who were doing a similar deal for about £1.50 more.
she then shouted at me down the phone calling em a liar and that no other company cn offer me a good deal liek this. i explained i had phoned sky up about 2 hours prior and have all the quotes i need. the woman then persisted to tell me that they are nto allowed to give me free instilation and that they cannot do em a deal as good as them because ' they are teh cheepest in britain'.
i explained tot he woman i would nto be arguing with her, and i was stating teh information i had recieved and my quote should not concern her.
she then continued to raise her voice and argue..
I ENDED UP HANGING UP ON TALK TALK.
who argues and called NEW POTIENTIAL CUSTOMERS 'liars'.
haha im so glad i have not gone with this company. i can see problems and troubles ahead.
DO NOT GO WITH TALK TALK.
I joined in January 2012 as it seemed the best deal available according to the searches I did before moving to my new address.
(Previously I was with Virgin for many years at my old address but to take advantage of best deals with them you need to have TV included, which they couldn't supply in the area I moved to.)
Initially all seemed okay with Talk Talk & my only issue was that they started my phone connection a week before I moved in .. an issue that was never resolved.
Ever since receiving the wireless router & setting it up as per the recommendations Talk Talk present in the package, the internet connection has been dropping out intermittently. It was reported but I was told there's no problem with the line & so I put the problem down to atmospheric interference.
Recently the problem became more frequent, until finally it was occurring daily and now several times a day. I phoned the helpline and wasted an hour of my time trying to understand someone whose accent made his english unclear .. (I'm deafened and use specially amplified phones). I was then told I would get a call back today between 8 & 10am. Meantime I disconnected all the wiring from the router and micro filter and discovered the ADSL cable when in plugged in can come out approx 2mm from the connection on both the router and the micro filter but if I push it back it will reconnect to the internet.
I finally got my call back this morning almost an hour late .. just before 11am. In the process of going through security checks I was cut off. I rang back and despite telling the operator everything he needed to know he commenced asking me questions I had already given answers to. Turns out they have a script they have to read from. They then tested the line and I called back afterwards rather than wait for a technician to ring tomorrow. Upon my call back I was told there was no problem with the line. I told them I already knew that and I had told them already what the problem is and that obviously I was sent faulty equipment in the first place when I joined Talk Talk.
Their suggestion was to use a piece of paper to ensure the connection doesn't come loose. I repeated that the cable is obviously faulty and should be replaced but they say Talk Talk don't replace cables. They would consider sending out a whole new router if I monitor how often the internet drops out over the next 48 hours.
Er hello I use the internet for a primary purpose: keeping in contact with my family overseas, my mother is elderly and unwell and don't want another 48 hours of hassling with this internet problem. I've used an elastic band to hold the connection in place but the issue remains, I was given faulty equipment and I have had poor support from Talk Talk! Nearly an entire day of my life has been wasted trying to deal with them!!
End of contract coming up .. time to change provider :)
This company has been most unhelpful over the past couple of months. All I wanted was to sign up to fibre broadband. I had originally phoned back in March in order to cancel my entire package and switch to a much better provider in terms of customer services. The lady who I spoke to on i think the 17th March offered 1 years free line rental if i switched from BT along with the fibre broadband. So I waited for the switch to occur and when it eventually happened, all I got was the line rental with no fibre in sight. I phoned up and was passed from one customer service to another and back again to technical support costing me over £50 in phone bills. I was then told that fibre was unavailable in my area but with no explanation as to why I was misinformed originally. No one was able to help, everyone just seemed to pass the buck and the service and behaviour of the staff was completely unacceptable. I phoned up the next day as the "Complaints" Department was closed the previous evening. I spoke to a Scottish gentleman there who had helped me sort out the problem, he also informed that fibre was available and that the engineer would visit on the 7th May between 8-13 and everything would be sorted. We went over the order several times just to make sure and I thought that would be the end of it. On the 7/5, no engineer turned up despite waiting all day which we had deliberately set aside for. I phoned up and was told there was nothing they could do and that I would need to wait 48 hours to replace the order. On the 9/5/13, I phoned up again hoping to rearrange the engineer appointment, now they are saying I would need to wait till the 18th May before anything could be done as the order was stuck (this was at the technical support dept) and no engineer visit had even been arranged. I asked immediately to be put through to the complaints department, the response was to be put on hold and then transferred to customer services. The man I spoke to there was a little bit more helpful and was one of very few to apologise and we are now at a stage of waiting another 48 hours before resetting the order. As you can imagine this process has been frustrating, tiring and a complete waste of time. I've spent another 30 minutes, half of which was on hold speaking to various people and the same thing has happened ... a new order has had to be put in.
I use trustpilot a lot and tend to agree with the majority of the reviews on this site so it doesnt surprise me that this company is so awful in ratings. I am only switching to fibre with talktalk as I had been with them for years and was offered a decent deal of 1 years free line rental saving over £100 but I would rather pay double what they are offering me with BT and get better customer service. I wouldn't wish talktalk and the experience of dodgy customer services on anyone and I would advise you all to stay away from this company because you will be spending a lot of money on the phone speaking to people who cannot help you and end up with no service at all.
I bought a normal monthly plan with TalkTalk. Everything was going well until I needed to move to another flat (5 minutes walking from the first, but bigger). I warn them more than one month before moving. It was worthless.
I moved more than ONE MONTH AGO and I still don't have an Internet connection nor a phone line! I lost customers due to that problem. And currently I am using an "emergency" mobile Internet plan with Three (very expensive and quite slow).
In the meantime, TalkTalk ENDED my contract, without any reason and any warning, and then they reactivated it a couple of weeks ago after a hundred calls. Yesterday, finally, they offered me a compensation for all the problems that they caused me: 5£ (yes: FIVE POUNDS, when I spent more than 40 pounds in mobile calls to their horrible call center; bought a dongle; and I am still waiting for a connection). Yes: I still do not have any kind of connection!
Trust me: DO NOT CHOSE TALK TALK!! Other companies seem perhaps more expensive, but if you experience any kind of problem they will be definitely cheaper, more professional and more reliable!!
If you need more information on my case don't be afraid to ask, because it's simply a shame and I'd want to share this experience with other customers.
Izabela vond deze beoordeling nuttig
Talk Talk provide me inconsistent and very poor speeds for my Broadband
The customer service is truly disgraceful - They all talk a good story from Bangladesh, Mumbai, Delhi or wherever you get put through too - They are very poorly trained, reading from a script with far less knowledge than I have myself - and that aint a lot
Nothing ever happens with Talk Talk's "so called technical support" - If you want an incredible amount of frustration and dissapointment to the point of banging your head repeatedly against a brick wall and pulling all your hair out go for Talk Talk
IF and WHEN you can ever get through to a foreigner who you cant understand - and IF YOU AREN'T CUT OFF in the Middle of a phone call (Very common!) and can eventually get through them and get put through to Broadband second line support in the UK - well, these boys sort things out in 5 minutes - refresh your Broadband at the exchange or whatever - Up and running again
Oh.......and when you do get Cut off by TalkTalk operator whilst being very polite after 15 or 20 mins - Do they phone you back - Do they as hell as like
Part of the general couldn't give a monkey's attitude you will encounter time and time again!
The foreigners are all very polite - But if they don't resolve your problem - AND THEY DONT!! - What is the point of them being there????
Just put us through to a Sid or a Nigel in the UK - they understand what I am saying and deal with it efficiently - But can very rarely get through to these chaps
They are one damn frustrating company - plain and simple - just don't bother
As soon as I have an option to LEAVE TalkTalk I am gone like the wind
TALK TALK what a joke of a service provider...if anyone thinking of changing DONT DO IT, the change over will NOT be smooth,contacting anyone whos speaks english will NOT be possible and the service is CRAP!!!!! Cant believe i have been stupidly conned by these jokers into a 12 month contract that they now tell me will cost £275 to get out of.." engineers called and still no tv service provided, ive spent 20mins just trying to get through to someone i could understand, just to be told that the next engineers visit would be 6days from now and i would get my tv service then, they managed to send the bill ok though!! As soon as im able to afford the £275 i am going back to BT!!!
Greatest mistake of my life was to join Talk Talk.Service is so poor and unprofessional.
They never understand what your problem is and keep reapting same things even though they have no clue about what they are talking about.Communication between various departments is so poor and they love transfeering your call from one department to another.
At the end I decided to cancel my account after few weeks and its been three months I am still waiting for my advance line rental payment to be refunded.Just talked to them now and was advised it could take another two more months to process it.unbelievable!
Strong advise to all of you, NEVER EVER EVER switch to talk talk.
STAY AWAY FROM TALK TALK!
THESE ARE THE WORST COMPANY I HAVE EVER EVER DEALT WITH! TRIED SWITCHING FROM BT TO TALK TALK TO SAVE A BIT OF MONEY, BIG MISTAKE!
MY GO LIVE DATE WAS THE 16TH OF APRIL COULD THEY GET ME LIVE...NO.
BROKE MY LANDLINE, I SPENT DAYS ON THE PHONE TO THEM BEING TOLD LIE AFTER LIE AFTER LIE, SPOKE TO THE MANAGER WHO AS SOON AS YOU TOLD HIM SOMETHING HE DOESNT WANT TO HEAR LIKE THERES NO WAY I AM STAYING WITH TALK TALK....HANGS UP!
THEY ARE THE MOST UNPROFESSIONAL COMPANY I HAVE EVER COME ACROSS AND I WOULDNT TOUCH THEM WITH A BARGE POLE IF THEY WERE THE LAST INTERNET PROVIDER GOING. I STUPIDLY PAYED THE £114 UPFRONT FOR LINE RENTAL FOR THE YEAR WHICH THEY REFUSE TO GIVE BACK, I AM NOW HAVING TO SEEK LEGAL ADVICE, I RECIEVED NOTHING BUT STRESS AND ANGER AND A TOTAL WASTE OF TIME FROM TALK TALK SO YOU HAVE BEEN WARNED! STICK WITH YOUR PROVIDER YOU MAY THING YOUR SAVING MONEY BUT THEY OFFER YOU A FERRARI AND GIVE YOU A CLAPPED OUT CORSA OR IN MY CASE FUCK ALL BUT GRIEF!!!!!!!!!!!!!!!!
I have had no phone line since September, I have been in touch with Talk Talk several times, writing letters of complaint and getting NO response. I have taken my complaint to the Ombudsman and still no joy - they have offered to end my contract (might as well as no service for over 6 months), offered to write off my bills (I cancelled my direct debit in January as refused to pay for a service I wasnt receiving) - but no compensation to me, no apology and no refund of charges that I PAID to them from september to january and the Ombudsman thinks they are offering a fair resolution!!!!
The customer service is unprofessional, they're communication is poor and they always hang up as if they can't be bothered to deal with your request, either that or they don't know the answer!! I had several problems with the supply of broadband and tv service, I've gone weeks without either of them and they don't care......absolute disgrace, wouldn't use them even if they were free of charge.....BEWARE don't be sucked in and keep clear of Talk Talk, big mistake!!
I have had a broken telephone line for over a month. It is still not fixed, I am kept waiting for on average 20 miins before a useless idiot can be bothered to pick up the phone. I have to explain the problem over and over again whilst being passed from pillar to post to various useless staff presumably in a call centre based in Bangalore or the Phillipines. I am promised calls back which never materialise. I am given call reference numbers which the next time I call and recite am told that the fault has been repaired when it hasn't. This is the worst company for customer service I have encountered in my life. They clearly couldn't give a monkeys ******** about their customers.
AWFULL is to good for this company been with for a little while was ok at very start then went from bad to worse last time my broadband went down took me a whole day of ringing this number and that number as kept getting through to the wrong person apparently untill i told them that that months bill was not getting paid guess what they could help me then amazing never again rather go with out home phone/broadband then go near these again
Been with them for 2 years, had one problem with faulty router - took ages before they would accept that I needed a replacement which eventually arrived. Recently had 2 calls to a mobile charged to my account , fortunately they only totalled 52p but what annoys me is that CS are adamant that they were made from my phone (only living thing that was at home that day was my dog).
Check out the feedback for BT.com - its even worse than these people, otherwise I would consider changing myself.
Talktalk is my ISP. That's internet service provider. It seems to have escaped Talktalk's notice that an ISP should provide an internet service.
At least 50% of the time I have no internet capability at all. When I do have it, the connection is very slow.
Their procedure for dealing with complaints is ridiculous. They deny any responsibility, refusing to admit that the problem might come from their service, blaming possible faulty connections, microwaves and all sorts at my end.
Then they have a list of suggestions nearly as long as war and peace that involves taking screwdrivers to sockets and more. Unscrewing the fascia from a master socket may well(?) improve my internet connectivity, but can't they see that is not the solution?
A 2/10 rating seems a bit optimistic, especially when you consider you can't give them 0 or 1/10.
Internet randomly goes off. Can't game, do your work or anything. Happened to me a LOT of time since I've been with them. Don't know why I stayed with them for like 3 years, planning on leaving this year.
Bad internet service, NOT RECOMMENDED.
i have been trying to cancel my talktalk package for 3 months now they have now cancelled my account as i have not paid any of the bills in the last 3 months.
my contract ended in Dec 12 i wrote to them telling them to end my contract in december ( i did this 1 month before in nov 12 ) when i had a bill in Jan 13 i phoned them ( i am self employed and work from 8am till 8pm 6 days aweek to make a living ) it was 8.20 pm the person on the phone told me i could not cancel in writing and needed to speak to the cancellation department but they close at 8 so there was nothing he could do but tell me to call tomorrow. the following day i called at 8am agian only to be told they were not open. at this time i was very dissapointed but told the person on the end of the phone to send a recording of this call to the cancellation department AGAIN thats to easy not she said they cant do that and you need to speak to them... in the last 3 months i have spent 2 hours on the phone trying to cancel this account i have sent many e-mails trying to cancel this account but all the time i am told you have to call ( message to TALKTALK - I WORK 8AM TILL 8PM I CAN NOT CALL ) but hey if you dont pay the bill they soon cancel your account so maybe never needed to WASTE MY TIME Calling..
MY ADVISE TO ALL YOU READING THIS IS DONT USE TALKTALK USE A BETTER COMPANY LIKE BRITISH TELECOM THE CLUE IS IN THE NAME ....
i joined talktalk because of cheapness, before i even got keys to my house id put an order for broadband and telephone.
There was a huuuge delay which resulted in several complaints, each time i was palmed off with goodwill gestures of money. So £90 of credits later it finally came to the day my broadband went live...
DELAYED!!! by this time id utterly had enough of them, and caled to cancel, but a helpful british agent offered me the TV package for a really good price... i couldt refuse!!
3 days later and my broadband was live, but no sign of TV package... i called up to ask where it was and was told that due to speed i wasnt entitled to the TV service. i was very angry by this and spoke to someone from the misselling team, who advised me due to the problem, i could leave free of charge. nice!
2 days later and my broadband went off, i called them about this and got told i hadto buy a landline in order for them to do the checks.
Im since being told by talktalk they refuse to "guarantee broadband" since im on wireless connection.. this is by an apparent amanger... So... unclear as to my options, as my complaints dont seem to go anwhere (i currently have 10 open complaints) it seems as though i may be going to another provider and my £90 of credits are totally worthless and the last 3 months have been for nothing
I've only had the line in since December or so - it took 7 weeks of waiting to get it in the first place which was ridiculous in the first place. The connection drops at random, they sent me a new router, problems continue. Whenever you call the centre they ask you the same process of stupid questions and having been through it 10 times I am cancelling and would NEVER EVER go with this company again. They even promised to send an engineer and then called me two days later to say that in their opinion the line was ok - utterly beyond a joke, without doubt the worst company I have dealt with - I am going to BT.
Well, what can I do but reiterate what everyone is saying. The customer service with TalkTalk is awful. It was when my Mum was with them 8 years ago, and it still is today.
The price is good which is why I went with them and their YouView box was appealing, yet after having it for 6 months and deciding the other day that I wanted to treat my son to the kids boost, realised I couldn't add boosts even though my Internet speed was more than sufficient. Apparently there are two different YouView packages, both cost the same but one allows you to add packages and the other does not. Was not told this when I signed up last October, was told I could add any boost I liked. False advertising. I'm attempting to resolve this issue with the TalkTalk forum as I do NOT want to call them directly after receiving such terrible customer service over the phone previously.
The customer service I received upon joining TalkTalk was appalling to say the least. Had no main phone socket in the house but was told that when the engineer came to install the tv, he would install the main phone socket too. He arrived and was very confused as he could not do that. I'd been waiting weeks for a phone line, Internet and television (I'd moved house and only had a BT vision box which I could not use in my new house) and so I was left waiting even longer. Phoned up the customer service team (who could not understand my problem and I could not understand them) to arrange a phone socket to be installed and rearrange the tv install. I was told that I had to contact BT for them to install the phone socket and was given their number. Phoned a confused BT adviser who said it was of course TalkTalk who were responsible for this so called TalkTalk back. Spoke to two other advisers, both couldn't understand my problem and I could not understand them either, but eventually got there and was told that at some point I would receive a text about the phone line installation (never got that text, just a random knock at the door one day from an engineer to fix the phone line) and was given an incident number.
To rearrange the tv installation was another issue. Phoned so many different numbers to rearrange the engineer visit, very stressful indeed.
Of course, I had no phone so all of this was done on a mobile. Did not realise until after all of this that there was actually a contact number for mobile callers! This all cost me a lot of money and I was also paying for a phone, Internet and tv service that I was not receiving (I'm doing an open uni degree so Internet is imperative!).
I did not receive any goodwill gesture or any repayment of costs from mobile calls or the Internet that I was paying for and not receiving. Absolutely terrible! Never experienced such awful customer service in my life!
I'm not racist in the slightest, but all the advisers I got through to were foreign. They could not understand me, even though I speak standard english with no strong accent, and I could not understand them as they all had strong Indian accents. This has also been the case for everyone I know who has been with TalkTalk, communication problems.
TalkTalk may be cheaper than BT and definitely cheaper than Sky, but their customer service is ridiculous. BT customer service is very good. TalkTalk should take a leaf out of their book!
My contract is up for renewal in May and I've moved to plusnet I've had no end of problems with them and made so many calls to their customer "service" department.
Was offered a fantastic deal along with a you view box to stay with them and 3 weeks later i get a call saying my order was stuck in a queue management system or some rubbish so I told them cancel it!!
Cant wait for the day to move from them comes and I'll be a happy person then!!
I've had orange broadband, bt broadbank and aol in the past and never had a problem with any of them and with orange i didnt even have to phone and complain once!!
hi just to let you know that i was a new talk talk customer but they were rude the customer service was poor and was not interested in getting my phone and broadband sorted so after 7 weeks of waiting for an engineer for the fourth time and a dozen phone calls to them at my own cost they did not want me to cancel they tried to fob me off with a talk talk mobile free minutes for 1 month i thought this was not acceptable and decided to cancel instead of allowing these clowns come into my home and then go away and here nothing else and on three out of four times they dint even bother to turn up or let me know what was going on so i cancelled and went to sky and had no issues i will never recommend any to talk talk ever
T Watson vond deze beoordeling nuttig
I phoned Talk Talk in December 2012 to cancel my account of several years. It was only going to be a cancellation of a few months, until I moved.
I had the phone put down on me three times, I spent long periods on hold and listened to an endless stream of human parrots spouting "what is your phone number, what is your post code, what is your account number". After around eight years with them I still don't know my account number and nobody would tell me.
Eventually after mentioning legal action I as told that the account would be closed in 5 days time. This took an hour and twenty three minutes.
Febuary, I receive a reminder in the post of an outstanding figure. I phone them and am told that my final payment did not include the December period. I queried the high charge and was told of a £10 fee for missed payment. But I did not receive a bill, yes we sent it to your account. But my account is closed. Yes but you did not change your billing arrangement, then why write to me after adding the charge.....................and so it went on. In the end I paid up just to get away from them.
April, a final demand for more money. phone them up, get a manager this time, same surreal converstion until I mention that I am now in touch with the Ombudsmans office. Suddenly it is matter settled, charges cancelled.
During this period of over three months, I have written to them and replied to a bill online. No response at all. I used email via their question service and was asked along with the usual questions such things as bank details, when I have only paid by credit card and what is the answer to my secret question (arranged about 8 years ago) but would not ask the question.
I am not afraid of a scrap. But I am truly concerned about what happens when elderly or other vulnerable people fall into their clutches.
There is no doubt in my mind that their system is carefully structured to squeeze every last possible penny from people who just wish to leave them. It seems to be working too, or what else could explain their total lack of interest in client retention and goodwill.
I have been with TT for a few years and up until now never had any problems.I received a phone call asking if I would like a viewbox and as I wouldn't be paying any extra cost I said yes. The engineer installed the viewbox and as my router was in another room I decided to have the wireless plugins which I had been told when I placed my order would be £35 pounds.I was told by the engineer that it would now be £50 as they had been having problems with the cheaper ones, I said ok but was not very happy and said that I should have been informed of the change in price.After he had left I phoned TT to complain about the change in price and also that the viewbox was nor recording or playing back on some channels.I was told that an engineer would come out on 2nd May A MONTH LATER,!!!!! how many engineers do they have ? I was also told that a note had been put on my account and I would only be charged £35. A few days later I viewed my account online and low and behold I had been charged £50.Another phone call to a totally incompetent moron who told me that the wireless plugins were actually £65 and I was getting them cheaper at £50.What a bunch of liars just after your money.At this point I asked to speak to a manager only to be told that he was on another call and he would phone me back when he had finished,You guessed it no phone call. I have emailed and had no reply. I was also told that I would have to pay for the engineer if the equipment was damaged, It had not been in my house 24 hours. I know my situation is not as bad as some of the reviews on this site but it is so frustrating when you are dealing with people who just do not care about how the treat their customers whatsoever.Maybe Watchdog should do an investigation into their policies.
It all went wrong when I received my First invoice. I had been charged for missed engineer and installation costs and the wrong package.
1. I didn't need an engineer
2. No engineer visited
3. I have no tv package with Talk Talk
So why did I incur these charges and they still insist in charging me.
After endless attempts via phone trying to contact them, listening to hold music only to eventually speak to someone who is trying to help but clearly out of their depth due to the language barrier issues! Their call centres are abroad which became frustrating as they continuously repeating my so called outstanding balance and not listening or understanding thereasons why these charges are being disputed.
This has been an issue since November yet they continued to take direct debits each month for amounts which I believe are incorrect.
So, I claimed indemnity only to find that they are charging me for this and still not addressing why I had to unwillingly claim an indemnity. I have incurred bank charges as they taking ludicrous amounts from my account.
Completely disappointed. So I decide to email instead again they took approx a week to respond and again no clear response.
I have since been told that they have credited me but I don't know when and if applied and furthermore disagree with the credit amount.
To return home from work to discover my services have been suspended, I decide to contact their customer services team again by phone!!!
WHAT A BIG JOKE!!!
I try to persevere, but it has gone past a joke.
I know the agents are trying but at the sometime they are most unhelpful.
He repeatedly told me my outstanding balance yet I told him that these charges are incorrect!
I ask him for my invoices and he decides he will credit my account. I refused to agree to an amount he's plucked from their "loyalty dept" without seeing my invoices!
He refers me to online billing I tell him over and over that as they have SUSPENDED my SERVICES I am unable to view My breakdown of bills online. He didn't understand. I ask him to send my inoices via email, he says that it's not possible to email as I am set up for online billing. Aaaarrrgggghhhh!!!
After the agent sighing and getting fed up he says that he will send my invoices by post but it will take 10-14 days!!! He says this and I hear him meekly say bye and he puts the phone down!!!
OMG!!!10-14 Days. I have no broadband or telephone due to their error yet they are unable to email my invoices to me and I have to wait 2 weeks.
So the fact that They have offered me a credit shows they accept liability but it's not enough. I would still be out of pocket.
It disgusts me when they told me the tariff that I am currently on, the joke is that my monthly service charges are the same as having the tv, phone and broadband package!!! So there is NO SAVING!!! I am Still at a LOSS!
Therefore, Phone&broadband =TV,Broadband&phone
Feel like I have been robbed, inconvenienced and most importantly ignored!!!
So I joined TalkTalk because of the cheap costs but I knew it was a mistake straight away because so many people I knew had complained about them but I did it anyway because I thought I could cope with the continuous disconnection of the router, likely to happen on a Sunday! I had to wait 2 months for an engineer to turn up to my house, sat in all day and he turned up, drilled a hole in my wall and left a LIVE wire hanging down the front of my house next to the door and he said that someone will turn up in about an hour to connect the wire to the pole out front! No one came....for a week! During this week me and my partner spent about £40 on calls to TalkTalk to tell them we have not "gone live" which when finally getting through to an actual person they basically called us liars because their computer said we had a connection!! I was so angry!! I said why would I be spending my time and money rig you up to listen to a computer voice giving me options after options if I had Internet? Would I not be on the Internet? They said they would look for a fault and said there is none!! There's a damn wire down my house! There's the damn fault but they didn't care, they said they would pay for the phone calls which they haven't! They said they wouldn't charge me until I had actual running Internet which they didn't do either! I hadn't paid my bill for 3 months which I was totally unaware of (bills always more then its supposed to be for unlimited broadband and we don't have a phone connected, why should it be more?) so I called them up to see if they can connect it, I need it for work, every person was rude because they couldn't understand me, one witch contiually called me 'maaa'dam' and spoke over me, the rudest woman I have ever had to speak to! Customer service my arse! Told if I pay £30 I'll get my broadband back but payments busy so ring back later, did this then the amount changed to £37, not a single person cared that I was given wrong information, got through to a manager who offered me 2 months free line rental (how useful is free line rental if you actually can't use the Internet?) he repeated himself over and over again, I asked him if he thought I was stupid or deaf because I can hear and understand him but he didn't care, he said that my personal bank should of informed me that they were cutting off my Internet! Wtf?! Why?? They are unsympathetic, uneducated morons! Favourite quote from the manager "it's in our policy to not give out incorrect information" he told me this when I said why did no one tell me my payments had defaulted? I said "your policy is a f***ing joke then mate because I was given false information 20 minutes ago, which you don't care about, which you'll do nothing about, the person should get disciplinary action for giving out false information no?" He had no response the tool! If you want to keep your hair and live a nice peaceful life then I would suggest not going with TalkTalk, worst customer care I have had the displeasure of dealing with!!!
T Watson vond deze beoordeling nuttig
I had talk talk for a couple of years but every angle of their service was DIABOLICAL!!.
Decided to change providers which was the best move ever.
Bur since moving away from talk talk I've started getting unsolicited sales calls on both my house an mobile phone plus loads of junk emails. Some calls are internationl, some unknown or witheld and others that show. The only people that had both numbers and my email address was talk talk.
I believe they sell numbers and other details on. I now have my answerphone permanently on. In theory if someone really wants to talk to me they will leave a message. But none of these callers do.
Just had my suspicions confirmed today. Talk talk were recently fined £750,000 for the volume of silent calls they make.
Just wished there was an option not to give and stars on this rating site.
Where do I start; I should have know not to gone with them after rang them up to find out about prices.
I'd been with my previous phone and broadband provider for a number of years and thought when my last contract came up for renewal I'd have a look around to see what else was available. I contacted Talk Talk along with a couple of providers. On the phone to Talk Talk the guy started off really pleasant. I listen and said that the price seemed too good to be true and I was pretty sure I would sign up to them but as Talk Talk was the first company I'd spoken to I'd like to contact a few others. Then the guy's attitude changed, he became aggressive and really rude. I hung up and did have a look at other providers. Talk Talk were far the cheapest, so like a fool I was tempted by the low cost. After signing up with them I now know the reason for this, they are really really really crap! Trying to make sense of their off-shore technical support and customer service staff is a joke.
As they say, if something seems too good to be true then it usually is! This is rings so true for Talk Talk prices, there's always a catch.
T Watson vond deze beoordeling nuttig
Loyal customer for the last 8 years. Suffered for 6 weeks - not having any broadband connection and problems with the phone line. It took 6 weeks for Talktalk to sort out the problem, 3 engineers were sent at different occassions, 2 engineers did not turn up on time - 1 of them was late for 4 and half hours. Approximately 20 times I talked to their fault team - unfortunately it went for 6 weeks - extreamly bad service in my opinion - I was advised that after sorting out problems they will provide me with compensation, they offered me £3 for goodwill gesture! Utterly disappointing! I spent over £180 for 6 weeks to have internet connection for 4 computers at home from BT openzone/USB mobile.
I am on a yearly contact with them, atleast I have to stay with them for the next few months. I would like to request all customers - please please do not go for talktalk! You will suffer!
T Watson vond deze beoordeling nuttig
I'm 6 months into a 12 month contract. I didn't receive a router for 3 MONTHS, in the end gt fed up and went and bought my own. Finally in January I received a router, and for my troubles talk talk said they would give me 3 months line rental, pfffff....they are thieves. The next month they tried to take £60.50 out of my account, instead of (£6.50 - which is the cost minus the line rental). I phoned up to complain, and the guy in the Philippines or wherever was pretty rude and had a poor attitude, and wouldn't let me talk to a manager. This annoyed me even further. I finally gt through to a manager and he said he would sought it for me, and send me an email confirming my bill was only 6.50 for the next 3 months, and another 1 month for the hassle. No email came through- so the next time i called i had to do it all over again and then get them to listen to the previous phone conversation. Next thing I bloody know they are charging me £10 rejection fees because they couldn't take that wrongful £60.50 out of my account. They did this 3 times, and then all they could do was credit my account. Absolutely appalling. Anyway today i was cut off, so just had to phone up again- they STILL haven't sorted this out after 4 months of speaking to managers every time I get a bill and a charge. If you like calling call centres abroad and enjoy people fu**ing you over- then go ahead with talk talk, if you want peace of mind with your provider and your bank account go with BT/SKY/VIRGIN. ANYONE BUT TALK TALK. Another thing- I don't use my home phone ever....and an 09069000000 number is on my account at something stupid £7 a minute....I wonder who gave them my home phone number. I hope you don't decide to go with them and have to put up with what I am right now!
T Watson vond deze beoordeling nuttig
I was invited (!!) to have a YouView box installed and, as I am somewhat limited in the number of channels I get in Weymouth, I looked forward to this.
The engineer was helpful and set everything up. However, once I started using the system I found that I got no additional channels and, what's more, the design of the screen and the use of the controller and the view-ability of the system was far inferior to what I already had with the cheapest recorder unit from Argos.
I phoned them to get the engineer to take the item away, but they will not hear of any cancellation, saying that I have used it. When pressing the matter they said I should send it back. I was unable to disconnect as I did not know what the engineer had done and did not want to call out someone else, so they kept me hanging on the telephone until I gave up.
I am still trying to return this item, but they now say I will incur cancellation charges and that this was within Ofcom regulations even though I have a statutory right to return something and cancel a contract.
T Watson vond deze beoordeling nuttig
I had been with Talk Talk for over 8 years and over the last 18 months the broadband service became increasingly unreliable and slow. Their customer service seems to be designed to prevent you from resolving technical issues. It also requires the user to know detailed technical knowledge, in order to explain that the issues exist within the Talk Talk network (not my home socket, my router, my BT open reach connection to the exchange etc etc). After weeks of providing technical data the Talk Talk engineer (based in India) finally agreed it was a problem within their network. I waited for a further six weeks for an engineer to fix this issue and simply decided that it was plain stupid to continue paying a company who had no desire (or technical expertise) to restore my service. All of my broadband network issues were immediately resolved when my service was switched to another supplier.
This was a great company but lack of investment in network equipment and people is pushing its customers away.
Dreadful service, as stated I was offline, broadband and phone for nearly 9 weeks, spent a fortune on calls, data for mobile broadband dongle and when claiming compensation none of that is taken into consideration. I have spent a good £25 on phonecalls to talktalk but they will not recompense that.
In the time I was offline I was only taken seriously when I escalated the fault after 4 weeks of nothingness! from fault report and first engineer visit it took 7 weeks for them to send contractors to dig a channel for my new underground line. then 13 days for them to"plug"it in. By the way I only transferred to TalkTalk in December!
Call centres based in India so you are lucky if you can understand any of their reps, never speak to the same person twice so you have to go through the whole rigmarole all over again. I would definitely not recommend Talk Talk and wish I had stayed with Virgin Media.
T Watson vond deze beoordeling nuttig
We've had TalkTalk for 8 months, and it has never worked for longer for a week, without crashing. Incredibly slow internet, all the time. We had a technician come out for 6 hours, who had no idea what he was doing, left without fixing the problem. We had enough of it, due to our cafe losing customers, so we tried to cancel the contract. On the phone we spoke to about 6 people, and none of them had any idea what they were talking about. They said things like that a technician had never been sent out, and that we just need a new router (we've had 5). They even tried to charge us for the technician to come out.
This is the worst company I've ever dealt with, absolute trash.
NEVER EVER GET THIS COMPANY, IT'S TERRIBLE.
T Watson vond deze beoordeling nuttig
I have been a TalkTalk customer for around 3 years now. I have found that the broadband connection is ok, the phone line has been ok too, although has been down once or twice. Recently upgraded to the YouView package, took in excess of 2 and a half hours on the phone to place the order, and then they sent the wrong package to me (a router instead of a YouView box!). Another 2 hours of arguing on the phone later and they have promised to send me the correct kit... I'm still waiting for it, and will call to chase every day until it arrives.
I am not surprised by this, i expected this low level of service when i first joined as the reviews all speak about the horrendous customer service. I feel sorry for the people out there who have just 'given up' trying to get over the language barrier and end up paying for a service which does not meet the consumers’ needs and subsequently they are unable to use.
While on the phone to TalkTalk customer services i kept my cool and was patient with the staff; I focused my negative energy into a formal complaint letter (which was over 2000 words long by the end of the phone call) I will await a reply ....
If i could afford to go with Sky or Virgin I would, but i cant.... like i say you get what you pay for.
T Watson vond deze beoordeling nuttig
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