I ordered a water underfloor heating system, it arrived on time so great service and follow up telephone call for a query was met with sound technical advice, i would highly recommend this company. B Lewis
In spite of Parcel Force nearly spoiling my rating with their shoddy service leading to 2 special delivery packages sent by the company to go astray, I am pleased to say that the company excelled in their customer care.
Flooring going down next week so hopefully it will be a 100% mark for the underfloor heating store :)
The underfloor heating mat arrived very quickly And was straight forward to install.
I spoke to their technical department about a couple of issues and they were very helpful.
My item arrived with a broken LCD, chap on the phone was great, he organised a pick-up for the broken one and a replacement was sent out straight away and arrived the next day.
Website very easy to find and order what you need
Found this site easier to understand than some other suppliers. Ordering was easy and the items were delivered promptly. I am not doing the installation so cannot comment on that. Liked the option to choose the programmer.
I found this company to be very cost consious very quick response and next day delivery with quality goods
Placed two orders:one by 'phone, one on line.
Both actioned quickly and delivered the next day. The technical support on the first order was helpful and a call back on the second order to confirm receipt was done as requested. However, the extra discount on the first order (2K+) didn't seem to materialise unless I've missed it.
The software system seems to have a few holes: there is apparently no confirmation
issued; I had to ask for a copy of the first invoice and the invoice for the second order has not yet appeared. May have to ring up.
ordered a cable underfloor heating system on line. Received a confirmation e-mail thanking me for my order. Received an e-mail the next day to say order status " failed " Telephoned straight away young lady said all the lines were busy she took my number and someone will ring me back, this never happened. Next morning I rang and spoke to a man who said my payment hasn't been received by them. He checked and said my payment was authorised by my bank but there was some problem involving sage pay. He called me back but I missed his call, but returned his call within 1 minute, The girl who answered said he was on the phone and he will ring back, this never happened. My bank said it is an error at their end. I usually use [External Reference] and thought I would try a cheaper alternative, but I need a reliable supplier. Will look at other alternatives.
Loved the website and service. On line video a real help and gave me the confidence I needed to DIY.
Fantastic product - beautiful warm floors - very rapid reliable delivery - cannot fault in anyway.
Need Delivery First!!!!!!!!!!!!
I liked the price, the free delivery, the way the order was confirmed immediately and we were kept up to date as to the expected delivery AND the tracking provided. It arrived when you said and was the right product , and waswell packed. It even has a 25 yr guarantee!
Many thanks for a fast delivery and the professional packing.
Product was exactly as specified. It arrived well packaged and on Monday morning by Parcelforce after being ordered on the previous Friday. The website was easy to use. Excellent service overall.
this is my third order and as always on time, in full and faster than anticipated. Web site is really easy to navigate
Ordered online first thing in the morning really easy site to use had to change delivery address has I was at work and no one was in so rang up at about 12.30 got through straight away to a lovely lady on the phone changed my delivery address details and to make sure that it had all gone through I rang again at 5.30 and spoke to another helpful guy on the phone who told me it had all gone through received all my order the next day at about 2.45 that afternoon fast and really great company would definitely use again and recommend thank u underfloor heating store
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All our electric underfloor heating systems come with a lifetime guarantee, all our thermostats carry a 1 year guarantee, our systems are fully semko approved and they all conform to the IEC 60335 regulations. Our cable insulation is made from teflon, this is the best type of insulation possible for the cables, beware of inferior insulations which can break down after a few years, all our systems are twin wired and earth screened, which makes them suitable for use in bathrooms You only want to install this once so dont buy any products that dont come with a lifetime warranty.