Antwoord van Wiggle.co.uk
[REPLY]
- BEOORDELINGEN ()
- A Ledger
- 2 Beoordelingen
- Vet cyclist
- 1 Beoordeling
4 Best bike shopping
Well organised no nonsense shopping site - and nol hassle ordering bits -
with welcome quick easy pay-on-line + quick delivery
- NerdThing
- 1 Beoordeling
Pretty darn good!
Great service; quick and easy returns; good prices. Not much more can be said!
- Colin Hobday
- 3 Beoordelingen
EXCELLANT SERVICE
I ordered one day and it arrived the next, also very competitive on price
- SW Reviewer
- 1 Beoordeling
Best online retailer
Wiggle have always been superb! I've bought a range of cycling kit from them including a bike; all have arrived quickly and been perfect.
- Bruce
- 1 Beoordeling
Good experience no issues as it should be
I do find it rather sad that companies need to court opinions that can be used on websites etc in order to convince potential cutomers that they will receive good service. What happened to voting with your feet, if a retailler was giving poor service as a matter of course then surely customers would shop elsehwere and that retailler would cease to exist, and this should also deter any other retaillers form allowing their standards to slip,
So are these reviews really worhwhile and necessary?
- Edwardo
- 1 Beoordeling
Wiggle are such a great company & price matched my item
Wiggle price matched my item and dispatched it ASAP
Love my Contour Roam 2
- Paul
- 1 Beoordeling
1st order-Fantastic service
Great service. No problems with exchange even though fault was not down to wiggle as I ordered incorrectly.
- Hungry Alan
- 1 Beoordeling
Please tell me they are out of stock before accepting the order
I needed energy bars for a cycling holiday. They didn't arrive in time as they had to be sourced form the supplier first. If I had been informed of this while ordering I would have chosen a different product.
Usually Wiggle are spot on; it must be a busy period.
- Mattias
- 1 Beoordeling
- Toni
- 1 Beoordeling
Almost satisfied
Everything was really smooth and fast delivery, but! All products were just put in the box without stuffing or anything to prevent damages to the products
- FrazMan
- 1 Beoordeling
Very good, if im looking for something for the bike, i turn to wiggle.
Obviously wiggle and crc are the big names in buying mt biking goods online in the uk. Both have an impressive selection of items and prices are good. Ive never had any issues with ordering from wiggle and ive been using them for over 10yrs now, usually placing a couple orders each yr. As far as im concerned, they deserve 5/5 on trust pilot or any other review site.
- G. Halsey
- 1 Beoordeling
Easy to navigate through sections, provides up to versions and products
As I have just recently join a triathlon club, I have found purchasing the equipment I require easy using this on line shoping arrangement. So far, I am very pleased with the reviews left buy preious customers which rate the performance positive or other for the product.s road tested....well done
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- Travis Kemp
- Nottingham, GB
- 2 Beoordelingen
watch order time
Fell foul of cut off point for next day delivery. Paid a premium but had to wait untill after the weekend.result no bike . Probably my fault but be warned.
Antwoord van Wiggle
Thanks for bringing this issue to the attention of any future customers who read this review. We hope to avoid this confusion in the future and will try our best to ensure that this is made more clear on the site.
- JOHN MCINTYRE
- 1 Beoordeling
DELIVERY SECOND TO NONE
I was surprised by how fast your delivery was. Ordered on Saturday delivered on Monday and I live in Northern Ireland .
- Steve
- 1 Beoordeling
Anything you need they supply
I love wiggle and use them whenever I need to purchase something to do with my bike whether it be clothing, accessories, or general upgrades. I just wish that they offer a finance option on their higher end bikes as I've been looking for a new model for over 12 months.
Antwoord van Wiggle
http://www.wiggle.co.uk/h/option/FinanceOptions
Many thanks for your kind comments, they are very much appreciated.
- Brian
- 1 Beoordeling
Great product, great value, great service.
Wiggles service is always first class - speedy and without fuss.
- Chris Davies
- 1 Beoordeling
Great choice, excellent value for money and efficient service
I ordered a couple of blue Schwalbe Lugano road tyres - these look and perform geat and the selection and delivery was quick and easy.
- Big34Trev
- 1 Beoordeling
Easy quick and no hassle
Never had any problems with wiggle and always competitively priced. Only gripe I have is that they don't have a customer service department you can call, emails always get answered overnight which can be slightly tedious.... Won't put me off shopping with them again.
- paddy cooke
- 1 Beoordeling
always find Wiggle excellent to deal with .
Wiggle have never disappointed ,either with their quality of goods or delivery here to Ireland. Great sales too sometimes.! Keep up the good work
- Mr Bear
- 1 Beoordeling
Excellent from start to finish
From easy to use website , to great product delivered 2 days latter, fantastic service and the product was just perfect
- Rick Billson
- 2 Beoordelingen
Problems with sizing
I find Wiggle to be consistently excellent - and more so now they have free returns via Collect+.
However, I have experienced problems buying clothing. Wiggle give a size guide, but unfortunately manufacturers seem to have their own sizing standards. Often I have had to return XL items that would struggle to fit a beanpole.
Not Wiggle's fault, but perhaps they can give an indication of how product sizing might differ from their guidelines.
- Wendy
- 1 Beoordeling
Wiggle never a fiddle
Dealt with this company, easy to locate products, great prices.
Love the free delivery over a certain amount makes a big difference for value. Any exchange has been handled fast and effectively. would recommend them to anyone and i do :-)
- simon
- 2 Beoordelingen
- Alan
- 1 Beoordeling
Great service
I have ordered a couple of items recently. The ease of ordering on website, selection of products, reviews from customers, speed of delivery and overall quality has been first class.
- Anders Wiklander
- 1 Beoordeling
Great value at low costs
Great value and very good customer service, fast and free delivery. If the Don't have it on Wiggle it's not worth having:)
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- Hannah Bannatyne
- London, GB
- 1 Beoordeling
Poor customer service...
I placed an order to this company which I can only assume is now out of stock. I received a refund to my paypal account (which is not immediate) but I am yet to receive any explanation let alone a simple apology for not fulfilling my order. Very poor customer service. Will not be using again.
Antwoord van Wiggle
If you would like to send an email to customer services regarding this review we will be happy to advise you further. I look forward to hopefully hearing from you shortly.
- Dassie
- 6 Beoordelingen
One stop shop for bike run & swim
Wiggle have a well designed and continually evolving website. Their extensive range of products range from the exotic to their own in house 'no frills' brands and their return's policy is very straight forward.
- George Wilson
- 1 Beoordeling
First class
I've purchased a number of items over the past 12 months from Wiggle..Every purchase has been hassle free. The website gives ample information on each product to allow you to make your decision, pricing is always very competitive and delivery is always fast.
All in all a great service from the team at Wiggle.
- Spencer Clarke
- 1 Beoordeling
Happy with price and delivery
Products recommended to me from a friend and happy with purchase and would recommend to others.
- Ashley
- 1 Beoordeling
Great products, great prices, great service.
The prices are very reasonable and the whole transaction from ordering to delivery was fast and efficient.
- andy bevan
- 1 Beoordeling
when wiggle is good it is very good but alas
I have used wiggle for years but alas my last 2 orders were picked wrong which was a lot frustrating sadly things for me appear to be slipping which is a shame.
Antwoord van Wiggle
I am terribly sorry that we have let you down on the last two occasions. I can assure you that we are working incredibly hard to ensure that all orders that leave our warehouse are completely accurate. We understand how frustrating this must be for you and we hate having disappointed customers. We will work hard to make sure that this does not happen again and we will not let you down.
- Peter Drake
- 2 Beoordelingen
Prompt, well packaged and reassuringly has an easy returns process
I found a lightweight peaked cap that fitted my requirements. The description was accurate and the accompanying reviews pertinent and well founded. I would not hesitate to use again.
- Robert
- 1 Beoordeling
A very reliable company - who seems very keen to keep its customers happy
I have been using Wiggle for several years and have not had a single issue with the service. Goods always arrive on time and it's very easy to return unsuitable/unwanted stuff eg I normally buy three pairs of each running shoe - half a size around my shoe size - and I never have a problem returning the two unwanted pairs, particularly with the free return label.
I have only had one item that failed (three successive Garmins that each failed after a few weeks) and Wiggle resolved the problem very much to my satisfaction.
- Ady
- 7 Beoordelingen
Outstanding
I have just placed a couple of orders with wiggle for the first time ever. The track pump I ordered was free delivery and delivery within 2 days. I have just placed an order for tyres and they should arrive tomorrow according to royal mails tracking. This is probably the best service I have had from an online company and will certainly be returning.
- Joe Kool
- 1 Beoordeling
Always very efficient and great value for money
Wiggle is always the first port of call for any of my cycle purchases. They offer a great range of products at competitive prices, and there customer service is second to none. Plus they usually leave a little bag of haribo in your box when you oder. Can't beat that.
- Sally B
- 1 Beoordeling
Great product - but seems like it's been used!
I bought my husband some Oakley sunglasses - they are a great, stylish pair but the packaging looks like they've been returned possibly it certainly didn't look like it was just off the shelf they also smelt really strongly of tobacco -gross!
Antwoord van Wiggle
I will get in contact via the email address associated with your account and we will be able to discuss this and I can advise of the next steps. I look forward to your reply.
- Eugene
- 1 Beoordeling
Super easy
Buying stuff on wiggle is really easy. Delivery is also very quick.
- Ralina, Stockholm
- 1 Beoordeling
very good service
I ordered a waterbelt and got it very fast, without any problems, easy, quick and goos prices
- Nick Alsop
- 1 Beoordeling
Great!
Excellent service received from Wiggle. Great products, orders processed quickly and good delivery service. And the pack of sweets with every order keep the children happy!
