Ordered 2 x batteries. A few days later (8 days ago - 6 'working' days ago) an email informed me that the items had been dispatched - they still haven't arrived, so it's not looking very good so far!
Recently ordered a Canon Scanner from this company - ordered at 11am on the Thursday using their 'free postsage service'. It arrived 10am on the Friday - less than 24 hours - that level of service will take some beating! Arrived packed well and in perfect condition. It's my second excellent dealing with this company - so I have to give them a five star rating. However, looking through all the reviews it seems that they may not be so hot if you have problems and need to return your item. Pity, really, as otherwise they'd be top notch.
So, had two great experiences ordering items from here - now just got to hope I don't experience any 'under guarantee' faults with them. Keep your fingers crossed for me! ;^)
I ordered a Canon Scanner as the price seemed very reasonable, and the website indicated they were in stock. Having heard nothing for a week, and my order status on their site was still given as 'Processing', I had to write to them. Discovered they were actually out of stock, and had no idea when new stock would be in. Despite all the spiel on their site about how they will inform you if they don't have the stock, and let you know when it is expected to be in, I got the impression they were actually trying to hide the fact - possibly hoping to hang on to my order until such time that they did obtain the stock. Quite disappointing compared to dealings I've had with most other Internet companies. I've since cancelled my order, and obtained the item from another source - a few pounds more, but at least I'll get it! Sorry, I can't see any reason to give this company more than a 1 star rating.
Addendum: Subsequently ordered the item from Oyyy - 11am Thurs using their 'Free postage service'. The item arrived 10am Friday!! Less than 24 hours - now that's more like it!
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