Wye Canoes´ profiel

Beoordelingen (2)

Greenman Bushcraft

Great Product, swift delivery...great

Great product and very quick delivery, very happy to recommend to anyone and wouldn't hesitate to buy from them again.

Solopress

Good quality, not great delivery.

O recently ordered some A3 posters on a Friday for a presentation the following Wednesday. After not arriving on the Tuesday I called them Wednesday and was told that the driver had left them with a neighbor, but after I questioned the neighbours name they said there had been a duplicate delivery number and they hadn't been delivered and would be delivered the next day Thursday which meant they took 6 days to arrive. Customer service was very helpful and we have used solopress a fair bit before without any trouble so I don't think this will stop us using them, I think u just have to realize that when they say 24 hr or 48 hr turnaround its really the couriers that have the final say if it will reach u.

zaterdag 11 februari 2012

Antwoord van Solopress

Dear Wye Canoes

I'm very sorry to hear that you've experienced a less-than-exemplary service with the delivery of your A3 posters. We always try our very best to ensure the prompt delivery of the goods to our customers.

I have asked my colleague at Solopress.com, Barry Lewis, to look into this matter for you and he'll be phoning you on Monday to discuss and hopefully resolve your complaint.

Should you ever need any assistance with your Sales Support from Solopress.com in the future, Barry can be contacted at 01702 460047 (Tel) or barry.lewis@solopress.com (E-mail).

I hope the unfortunate delay with the delivery on this particular order won't deter you from continuing to use our printing and design services.

Kind regards,

Rik Haynes
Online Marketing and PR
Solopress.com

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