I recently had a problem with my kindle app for Mac OS X. I called customer service to get help. The man's english was so poor that I had to repeat myself several times for him to finally understand what I was talking about. He then asked me to go to the amazon website and search for troubleshooting in the search all field at the top of the website. He didn't even know how to navigate the website! I had to explain to him how to get to the help section for kindle on the amazon website. Finally he put me on hold for several minutes. While on hold I googled solutions for my kindle app. I was able to solve the problem myself before he even came back to the call. This was terrible! I now wish all of my ebooks were not tied up with amazon.
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