Groupon UK

Shockingly poor customer service

Purchased a yoga retreat back in October, booked to go in March. Turned up at the venue to find it locked up and closed. Contacted Groupon to be informed that the company had gone bust the day before, mass email sent to all purchasers (still to be received) and telephone call made to me (an absolute lie as no record of call being received or missed). In fairness I did get the money credited back to my card however my friend and I wasted a day travelling to and from the venue (so loss of earnings and petrol money) and needed to find another activity to use with our holiday days. Groupon could not help with this either so we had to find an alternative which cost us lots more than our original trip. Trying to get a response from Customer Service was impossible without having to shame them into it on Facebook. Would appear that if you post on their Facebook page you get shunted up the list of customers that need responding to. Saying that, I sent a response to their e-mail on 8 March and still not heard back. Really can't see that I would buy from Groupon again. I did buy something from Wowcher recently and their customer service was excellent. Problem solved within 15 minutes of me raising it. Groupon could do well to learn lessons from Wowcher.

vrijdag 13 april 2012

Antwoord van Groupon UK

Hi Corrine, please accept our sincere apologies with regards to you not being able to redeem your voucher. As you sent an email on the 8th March, what's your email address or ticket reference number received in the subject line of our automated email so we can ask customer service to email you back regarding this? We will definitely take on board your feedback and we are very sorry again about your negative experience - we'd like to do all we can to rectify this. Thanks, Groupon UK