I ordered a bedstead two weeks ago and received an email on 26th March telling me it would be delivered in 48 hours. It wasn't.
When I called to find out why I was given a really daft excuse about the mislabelling of the product...but I played along because I thought that to create an excuse that elaborate must indicate that at least they were trying. I was promised that it would be delivered the next working day. It wasn't.
When I called to find out why I was given a vague answer about them wanting to deliver it but not having time and was promised it would be delivered the next day. It wasn't.
When I called to find out why again I was given a similar vague excuse but my patience was thin so I asked some more probing questions and was told that somebody would have to call me back. They never did.
I called again and was told that I had been sent an email that would explain the whole misunderstanding. I couldn't wait to read it...
The email was full of more excuses about the delivery company misreading things and a promise that it would be delivered the next day. It wasn't, and to be honest I don't have time to keep calling or emailing to be fobbed off in this way. I am very busy with my own full-time job and so request that the management team at Oak Furniture Solutions do theirs also.
Hopefully I will receive the bed soon.
Connecteer uw Facebook profiel met Trustpilot in één enkele klik - en lees beoordelingen van uw vrienden!Aanmelden met Facebook