After a lot of research, we ordered a Vango Spirit 200 from Simply Hike. Was delighted with the price and the next day delivery. Was very happy that I was emailed at every stage to let me know where the delivery was and what time I should expect it. Tent arrived on time, which was great! Pitched it in the living room in the evening to check that it was all in order, however we noticed that the porch floor was missing. Called SImply Hike and spoke to Dawn, who was very accommodating, kind, helpful and efficient. She informed me that although the video on the listing showed a porch floor, the Spirit 200 didn't actually come with a floor, which she agreed, was a little misleading. She rectified this mistake quickly and efficiently, which I felt was truly briliant customer service and agreed to send a footprint/ground sheet. Sadly, the last one had just been sold, so she called back to let me know and refunded some money so I could purchase one from elsewhere. Again, shame about the lack of attention to detail (not neccessarily Dawn's fault), but excellent customer service anyhow, meaning I would happily go back to and order from Simply Hike again.
Connecteer uw Facebook profiel met Trustpilot in één enkele klik - en lees beoordelingen van uw vrienden!Aanmelden met Facebook