Hi Stacie, Please let me address your concerns in the order you stated them. 1) Our website has the option to pay via credit card or pay pay, I am not sure if you did not see the credit card option, but it is on the same page as the paypal option. 2) Yes, you are correct, your order has been received and processed, but it has not shipped yet. Due to Dr. Oz featuring pure green coffee bean last week, we have been inundated with orders and calls. We had no way of knowing Dr. Oz was going to speak about this and we are working diligently to accomodate all requests - we have tripled our workforce in the last week alone! 3) yes, our phone lines have been jammed - we have literally received thousands of phone calls and are returning them as quickly as possible. 4) we have received tens of thousands of e-mails and are also responding to these as quickly and thoroughly as possible. An e-mail did go out to all customers (see below) that explained our situation and asked for patience and understanding during this very busy time! 5) we are returning all calls in the order they were recieved and have quadrupled our customer service team to accomodate these calls. 6) The rating request is an automatic request that goes out and is indicative of our typical service (receipt wihtin 7 days). You can read the reviews of the previous customers who have had a very pleasant experience with us. The current situation is not typical and will not continue, it is just a result of the Dr. Oz show. Lastly, as stated, we have ramped up over the last 7 days to accomodate the surge in business and are so very proud to be adding jobs to our local economy! Thank you, again, for your business, your comments and we hope this will alleviate some of your concerns. Below is the e-mail you should have received earlier this week.


Thank you for your recent order with Pure Health! We thank the many of you that have called and e-mailed regarding the status of your order. As you can imagine, the recent segment featuring Pure Green Coffee Bean on The Dr. Oz Show increased our order volume significantly as we are the only on-line retailer to offer 100% Pure Green Coffee Bean Extract! The sheer volume of orders was unexpected, but we are so very happy to be able to provide you 100% Pure Green Coffee Bean Extract!
Needless to say, our telephone lines, our voicemail, our facebook posts, our twitter account and all forms of communication has been astronomical and we are working double shifts to process all orders, answer all calls and respond to all e-mail inquiries.

Please rest assured, we have plenty of 100% Pure Green Coffee Bean in stock (…one of the only companies that does, from what we hear!) and our orders are being processed as quickly as humanly possible. We have added evening and weekend shifts to minimize possible delays in responding to you and in shipping your order. We are happy to report that we shipped out a record number of orders this week and we will continue working at this pace until each and every order has been shipped out and received by you! As soon as your order ships out, you will receive your tracking number via e-mail and your order shortly thereafter!
Thank you for your support and thank you for your patience during this very busy and exciting time for us all!

Warm regards,
The Pure Health Team