I orderd a loo and basin for my downstairs cloakroom, they arrived within a week or so, however the basin came with no fixings, although the website states that all bath empire basins come with the kit: Basin Fixing Kit as copied below:
Firstly, the Basin Fixing Kit is essential for all basins, as it provides all the plugs, screws and sockets needed to secure your basin to the wall. All basins purchased from BathEmpire include the fixing kit.
I called the company and was advised that they would be sent out to me, only to be called back a few hours later saying that they were not supplied and that i could buy from screwfix etc, which I have done.
i am now upset to see that on there website it clearly says that the kit should have been included.
Also the toilet has no fixing holes in order to secure to floor, I was advised that this is normal and should be siliconed down only?
will not use again.
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