OK, first order went swimmingly, second order not so! Sent wrong item, sent it back, after a few days a rang to see what was happening. Chap tried to blame Royal Mail, then the Olympics! I explained that i worked for Royal Mail and that my return mail had gone nowhere near London and only stayed in Leeds area. Chap floundered for a few seconds then all of a sudden "found" my order, which was sent off that day, conveniently.
OK, if you have cocked up don't blame Royal Mail, (we do on the whole a pretty good job), or the Olympics, especially to someone who works for Royal Mail. Just tell the customer the truth, I would not have minded and would have appreciated the honesty!
Got my item the following day, YAY!
Returns service is a joke, took a month to purchase a case. First one was broken, as was second! RMA with E-Buyer sucks.
E-Buyer is reasonable on prices, but the one thing that sticks out is the poor returns service, if they adopted the Amazon way, it would be infinitely better. It is whether or not the company will heed what people are telling them. The replies you receive from customer service are the standard and banal you would expect, very apologetic, but rarely answer problems and rarely offer solutions
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