Wils profiel
Beoordelingen (4)
Flightstore Pilot Shop
Pretty good
OK, first order went swimmingly, second order not so! Sent wrong item, sent it back, after a few days a rang to see what was happening. Chap tried to blame Royal Mail, then the Olympics! I explained that i worked for Royal Mail and that my return mail had gone nowhere near London and only stayed in Leeds area. Chap floundered for a few seconds then all of a sudden "found" my order, which was sent off that day, conveniently.
OK, if you have cocked up don't blame Royal Mail, (we do on the whole a pretty good job), or the Olympics, especially to someone who works for Royal Mail. Just tell the customer the truth, I would not have minded and would have appreciated the honesty!
Got my item the following day, YAY!
Antwoord van www.flightstore.co.uk
Ebuyer.com
Cheap...
Returns service is a joke, took a month to purchase a case. First one was broken, as was second! RMA with E-Buyer sucks.
E-Buyer is reasonable on prices, but the one thing that sticks out is the poor returns service, if they adopted the Amazon way, it would be infinitely better. It is whether or not the company will heed what people are telling them. The replies you receive from customer service are the standard and banal you would expect, very apologetic, but rarely answer problems and rarely offer solutions
Antwoord van Ebuyer (UK) Ltd.
I hope your return has been resolved as I am unable to see your account from this review.
If you are still having problems with this, please contact me at resolutioncentre@ebuyer.com with your RMA return number so I can look into this further.
Once again I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team
Tyre Shopper
Top Job!
Lot cheaper than off the street, staff at Yeadon National tyres were excellent..
Wils profiel
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Thank you for your review,
Apologies for the mix up on this order, we are investigating how the wrong item was sent.
We do have strict checking rules in place and the order is checked at least 3 times before it's final check at the packing stage.
The two items do look very alike but this does not fully explain how this happened.
Regarding the Royal Mail issue, we have been notified by our local collecting office that there are possible long delays during the Olympic period even outside London due to "extra sorting procedures put in place".
We have been informed by Royal Mail that this information should be passed to customers.
This issue effects all Royal Mail users including all online retailers like ourselves.
It was myself that took this phone call and on this occasion I was too quick to assume your return was one of the ones effected. For this I apologise.
If you have any questions you would like us to answer, please do not hesitate to contact us via socialmedia@flightstore.co.uk
Thanks,
Phil