Although I hate shopping, the customer care, support and advice from the highly professional and friendly staff at John Lewis make it almost enjoyable.
Our much loved cat - Jasper died on Friday aged 12 years old - his kidneys stopped working - the whole family are very devastated.
I spoke to Chemist Direct this morning hoping that they would show some understanding a sympathy as I wanted to return the special food that we had purchased for Jasper.
I was greatly upset to be met with a cold, frosty unsympathetic response and COMPANY POLICY - "we don't accept returns after 7 day" - despite the fact that the food we ordered is all unopened and non-perishable.
If you are a pet lover buying special food for a sick cat - go somewhere more sympathetic to buy your cat food
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