Juha Suomalainens profiel
Beoordelingen (2)
MyTrendyPhone.fi
I'm sorry for your inconvinience.
Itse tilasin tai oikeammin yritin tilata tuolta uutta lasia nokian puhelimeen. Ensimmäisellä kertaa lähettivät rikkinäisen lasin, toisella yrityksellä uuden sijasta paketista löytyi käytetty vääränlainen lasi. Ovat kyllä luvanneet palauttaa rahat (yht noin 60 euroa), mutta tämän takia on tullut kaksi viikkoa leikkimistä rikkinäisen puhelimen kanssa. Vaikuttaisi olevan täyttä amatööritoimintaa ja en kyllä tilaa tuolta enää mitään.
MyTrendyPhone.com
I'm sorry for your inconvinience.
I ordered, or more precicely tried to order a new touch screen glass for my nokia C7.
On the first order they sent me one that was broken in mail due to bad packaging. They would not send another one to me before they had received and checked that the glass was broken.
I ordered a second glass and this time they sent me a wrong product. A touch glass for C7 but a used scratched one that was already glued to a wrong color frame. Even after two faulty products and one-week delay they would not send me another one before receiving the wrong product back meaning one extra week of delay. They did also did not offer me any settlement such as reduction in price for a third order.
I ordered the glass form another dealer.
And as a reply to the MyTrendyPhone below: You found it difficult to understand why I did not want to return the products. I have returned the products and I trust that all my costs will be paid back, no problem there. Thats the law, you have to do that or go to a court of law to fight about that. So no hurrays here.
The real issue here is that your customer service failed totally to see what was my problem. Here is my situation:
- I have a broken phone that I practically cannot use. Your website advertises 2-3 day delivery so I order the replacement part from you.
- Because of YOUR mistakes more than a week later I have not received a valid replacement part and if the game were played as you would like to have it, it would take me more than a week still more. (In the case that you would actually manage to deliver a valid product on the third try!)
- So you have failed twice delivering the right product for me AND you are already holding more than 50€ of my money, and you still want me to pay about 25€ more to send me the replacement part ASAP.
- Its about here that I understood to take my money elsewhere. And I actually got the part cheaper from ebay...
Antwoord van MyTrendyPhone
Juha Suomalainens profiel
Profielinformatie
Connecteer uw Facebook profiel met Trustpilot in één enkele klik - en lees beoordelingen van uw vrienden!
Aanmelden met Facebook
Thank you for your review. We are very sorry for what happened with your order, but it is also difficult for us to understand why you did not want to send two faulty products back to us. If the products are faulty or damaged, you have the right to receive new ones, and we will send them to you free of charge or refund you for your payment. If you chose to purchase them from another supplier, you can still send them back and receive your money back. Please contact our customer care for further assistance.