I bought a monitor using my own personal credit card. On receipt I was not happy with it so returned it for full refund at my own cost under DSR (Distance Selling Regulations). This is a legal requirement. Ebuyer deducted a 20% restocking fee despite the fact that the monitor was paid for using a personal card with the billing address being my home address. They claim the account is a business account, even though it is abundantly clear this was a personal purchase, and will not back down. Customer support arrogant and unhelpful.
Ebuyer used to have a good reputation for customer service but no longer. I suggest you take your business to a company that appreciates it.
I have used this company a few times now in my capacity as a network/system admin for a large university. Fast responses to queries, friendly, no-fuss service, deliver when they say they will.
They also don't use "business relationship" as an excuse to spam you, unlike many other companies.
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