Hotwire

Don’t expect “Deep discounts” as their website claims OR Any Customer Service!!!

I reserved a hotel thru HotWire for 3 persons and paid a total of 74.64.

I have spent the last 2 hours trying to get some sort of service out of their "customer service" people, first of all, the total savings I got was a fantastic total of 2.40 usd which is NOT a "Deep Discount" as their website claims (that is IF I got what I reserved). Once you get ripped off, like I did, and call customer service, they tell you that they guarantee the "Lowest rate on the Internet" which can be as low as 1 cent cheaper and they still claim it's a discounted rate.

Second, I called the Hotel HotWire choose for my reservation just to confirm that they had received my itinerary and the lady told me that I had a HotWire reservation for 1 king bed, then I called HotWire again, and they told me they had a "problem" with the Hotel reservations (or something) and that if I wanted to "upgrade" to a double bed room (which is not an upgrade, it's what I originally paid for) I had to pay an extra 10 usd to the hotel and then mail the receipt to HotWire and eventually HotWire would reimburse me the 10 usd back.

Why do I have to do this????? I paid for a double bed room, Hot Wire selects a roachy hotel for me at a fantastic savings of 2.40 usd, and then I STILL have to go to the trouble of paying La Quinta, sending my receipt to HotWire and then I have to wait for the refund???? Why??? Why the bad service??? Why do I have to do all this running around to save 2.40 and get an inferior hotel that I would have never chosen on my own???

I prepaid the hotel for my mom who is old and does not speak English so she would not have to mess with anything and now she'll have to do all this???? My goodness!!! This is just bad all around!

I've used HotWire before with very good results and have highly recommended it to all my friends and family, but after this I will never use HotWire again and will tell this bad experience to everyone who'll listen!!! This is just wrong!!!


Will NEVER use HotWire again!!!