Aircondirect

DO NOT USE, PLEASE READ

After phoning this company to enquire about a product, the sales team were keen to help and place my order, they sent me an invoice order which i decided to pay via paypal, after checking out i noticed they sneakely added a £5 paypal surcharge, so were not off to a good start already, after phoning the sales team, and telling them i wanted the item delivered to another address in my paypal account they said no problem, and to date i have never had a problem with sending items to my delivery address which is 3 doors down from my billing address, (Im in the uk, please ignore location on facebook!)

last night after logging in to my emails, i got an email from aircondirect telling me my order was cancelled and i would be refunded, because of it being delivered 3 doors down from my billing address, Even though my account is verified, this was annoying as i had previously been told this would be fine from sales

heres the bad thing, they claimed in the email id be refunded immidieiatly (as is normally the case with most companies). 24 hours later, no refund, after calling there customer service, they said they would refund me straight away, another 2 hours no refund?

time to take action, so i opened a dispute with paypal, then phoned them back, now they claim they can't refund me until i close the dipute, do they think im stupid? its a simple procedure to just log in and click issue refund, but no they cant seem to do this, even paypal have offered to assist them

after several calls to them i have still not been refunded, paypal have told me under no circumstances to close the dispute as once you do that, you can not re-open. Paypal informed me they dont no what there problem is, as its a straight forward simple procedure

The fact is im disabled and do not need this stress, i need the money back asap so i can re-order my ac/dehumidifier for health reasons

the sad thing is if they would have sorted this out in a professional manner i would have simply re-ordered to my billing address to save all this hassle, or better still rather than just cancelled my order contacted me first professionally and i would have resubmitted my verified address

in all the years of internet shopping i have never dealt with such pathetic service, this is not on

i would strongly suggest you stay away from this company,

Whole heartedly

regards