Worldstores

Never ordering again - delivered wrong item and did nothing about it

To start with I've gotten no text message or phone call from the carrier as promised the day before, but this is the least of my problems. After the delivery I've realized I've been delivered a different mattress than I ordered. I paid a surcharge for the Saturday delivery yet I could not get in touch with no one at WorldStores or the carrier - so why did I pay the extra cost?

Got in touch with them the next working day when they promised to collect the mattress and deliver the one I actually ordered. Of course there's no time slots to deliver so I stayed home the whole day... to NOT HAVE MY ORDERED ITEM DELIVERED at all. So now I have a mattress I don't want that I've been storing in my house for over a week and a company who just doesn't seem to care about this.

My advice - stay away from WorldStores. The few pounds savings I was hoping to make with them has completely been offset with the hassle I had just because they are unable to ship the correct items.

zondag 17 juni 2012

Antwoord van www.worldstores.co.uk

Dear Greg

Please accept my apologies for not receiving the correct item that you ordered as well as delivery service you received.

we will be contacting you very soon to discuss this in further detail.

I would like to thank you for taking the time to feedback to us at Worldstores, as we strive to improve our customer service.

Kind Regards
Jazz
Customer Service