Andrews profiel
Beoordelingen (1)
IronmongeryDirect
Quality products, but poor packaging
Placed a reasonably large value order (£400) for cabinet fittings, everything was in stock but 25% discount voucher code was constantly rejected at checkout ( apparently voucher was valid until 10th June only yet clearly stated valid until 30th June ). Order arrived next working day but box was split as items not securely packaged. Nothing was missing or damaged, will order from the company again but think they should package contents better.
woensdag 20 juni 2012
Antwoord van IronmongeryDirect
Andrews profiel
Verenigd Koninkrijk
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Thank you for your feedback.
I am very sorry to hear that you have experienced problems with your order.
We will of course honour your discount voucher and I will look into why you had difficulty in using it.
Regarding the packaging of your order it is rare that we receive feedback in this area and your comments will be passed directly to those concerned.
Please accept my sincere apologies and once again I do thank you for taking the time to bring this to my attention so that we can address these issues and therefore avoid repetition.
Kind Regards
Dorothy Jones
Customer Services Team Leader.