Very soon after I got Virgin installed it was cut off, I called the Indian call centre and after much explaining it turned out a passing Virgin employee cut me off because the set-up looked suspicious, meaning it hadn't been installed originally properly. This led to a two day wait and time off work to wait for another engineer who fixed it. Things were fine for another couple of weeks until it happened again for exactly the same reason. Cue more call centres and time off work to wait for another engineer who turned up and told me it was going to be a two man job and he would return in a couple of days with a colleague.
Two days later they turned up and fixed it for the next day to be cut off again. On my mobile yet again racking up the costly minutes to call centres Virgin explained that I'd been cut off because I'd gone over my credit limit when Virgin had charged me for the two engineers.
Just got cut off again last week as the cover to the street box has been off for months now and children are obviously going to start messing with cabling eventually. I did phone Virgin to warn of this but as long as they're getting their monthly payments they really couldn't care less. I'll be leaving as soon as my contract's up and I'll never use Virgin again.
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