I was really nervous about this transaction as I always check reviews on companies that I have not dealt with before and there were a significant number of issues over poor service being flagged online, especially about goods not being in stock or as promised. Also, the offer on the printer looked too good to be true -and you know what they say about deals like that.
I tested the water by sending an email to customer service asking if the website sock level was actually correct and if the item was there ready to ship as I said I needed it urgently. After an instant automated response I was surprised and encouraged to get a personal response just a few minutes later confirming the item was in stock and ready to ship and advising of the delivery options if I needed it quickly.
Encouraged by this I decided to take the risk. The item on a four day delivery was here within two (which meant I was not in but the DPD online delivery tracking allowed me to easily re-book for the next day and that gave me an eta of between 12:15 and 1:15 and the doorbell rang at 12:14!)
So far, the printer is working perfectly, doing exactly the job I bought it for and set up on the home network with no issues.
Now all I am waiting for is for Ricoh to honour the cashback offer which also looked a little weird as the model number was not on their cashback application although OYYY website did highlight this and assure me the claim will be honoured. If that all happens I will have a network ready, colour laser printer with 1000 sheet cartridges installed for just £50 - actually NOT too good to be true! (breathes a sigh of relief)
Instructions were clear, everything worked as it should, email follow-up to advise of each stage of order, delivery, receipt, payment etc all operated as promised, payment arrived promptly with no issues at all. Would definitely use again
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